Trouvez un vol pas cher Lyon - Afrique
Bon à savoir
|mai||Meilleure période pour échapper aux foules, avec une baisse moyenne des prix de 6%.|
|décembre||Période la plus populaire pour voyager, avec une hausse moyenne des prix de 16%.|
Prix moyen aller-retour
|420 €||(prix moyen sur les 2 dernières semaines)|
Bonne affaire aller-retour
|121 €||ou moins|
Bonne affaire aller simple
|70 €||ou moins|
FAQ - Réserver un vol de Lyon pour l' Afrique
Quelles compagnies aériennes ont des politiques d’annulation flexibles dues au COVID-19 pour les vols Lyon-Afrique ?
Comment KAYAK trouve-t-il des prix aussi bas pour les vols entre Lyon et l' Afrique ?
Comment la Prédiction des prix KAYAK peut-elle m’aider à savoir quand réserver mon billet d’avion entre Lyon et l' Afrique ?
À quoi correspond l’option KAYAK Mix dans les résultats de vols Lyon-Afrique ?
À quoi correspond l’option « dates flexibles » de KAYAK, et comment peut-elle m’aider à trouver un vol Lyon-Afrique ?
5 meilleures compagnies proposant des vols Lyon Lyon-Saint-Exupéry - Afrique
Les notes se basent sur les avis des utilisateurs KAYAK
Points positifs : "Great entertainment options on the seat-back screen and bonus points for being able to watch while waiting on the ground for an hour and not having it shut down a half hour before landing."
Points négatifs : "Overall, a good experience, but we sat on the ground for an hour after boarding. Never got a clear explanation and flight attendant said she didn't know either. The seat I was assigned to was completely warn out and my body was feeling it by the end of 8 hours of sitting."
Points positifs : "Crew, speed of boarding, timelines"
Points négatifs : "Food, entertainment, space"
Points négatifs : "Leg room entirely tooooo small . No one over 5’5” could possibly feel comfortable ."
Points positifs : "FLIGHT WAS EARLY DEPARTING FLIGHT WAS SMOOTH"
Points négatifs : "FLIGHT ATTENDANT WERE OVERLY CHATTY AND SERVICE WAS INATTENTIVE. NO SECOND BEVERAGE SERVICE. LONG WAIT FOR TRASH COLLECTION. THE FREE WIFI DOES NOT WORK - MY IPHONE KEEPS SAYING THAT THE SERVER CANNOT BE REACHED OR DOES NOT RESPOND. THIS WAS THE SAME ON THE PREVIOUS FLIGHT. ATTENDANT PROMISED TO HELP BUT NEVER CAME BACK. FLIGHT LANDED 35 MINUTES AND CALLED FOR MY RIDE - BUT PLANE WAS HELD IN TAXI WAY RESULTING IN ME AND MY RIDE BEING PUT ON HOLD FOR A LONG TIME. THERE WERE PLENTY OF OPEN GATES, BUT THE WORD FROM THE COCKPIT WAS THAT THEY WERE WAITING FOR ANOTHER PLANE TO DEPART."
Points positifs : "Crew was very helpful when my wife became ill."
Points négatifs : "Seating was absolutely unacceptable. The reduced leg space makes any trip of longer than 30 minutes very, very uncomfortable. I am 6 feet one inch tall and it was very poor as to comfort. So much so I would not look at any airline with such spacing favorably for further business. Soon airlines will space themselves out of business for anyone taller than 5'1"."
Points négatifs : "Should provide more water during the service"
Points positifs : "Lots of help at checkin."
Points négatifs : "Could not do online checkin."
Points positifs : "Staff was friendly and the flight was very comfortable. Smooth landing too!"
Points négatifs : "No complaints"
Points positifs : "Seating had more legroom than on other airlines."
Points négatifs : "Food was poor. Charged for wine. Other airlines provide wine at no charge on international flights. Did not offer coffee after dinner. Half and half included on dinner tray for the nonexistent coffee."
Points négatifs : "Plane was small for international flight, cabin was dirty. Food was horrible. Crew was pleasant but invisible. I also picked different seats and somebody switched them."
Points positifs : "Enteretainment system good. The crew were efficient, professional and friendly. Excellent."
Points négatifs : "Seating cramped."
Points positifs : "This is a weird airline—they allow you to check a bag for free then make you pay 3 Euros for a cup of coffee. Compared to the $25-35 baggage fee US airlines charge, it’s a great bargain."
Points négatifs : "I had a 15 hour layover in Dublin and my bag was pulled for the Philadelphia flight, casing me to freak out at 1 am in Dublin when my bag didn’t come off the carousel. Aside from that the flight was fine. I paid the extra money for premium seat. I’d fly Aer Lingus again."
Points positifs : "comfortable flight, excellent crew."
Points négatifs : "should not take 1.5 ours to check in luggage."
Points positifs : "Friendly uncomplicated no nonsense approach to boarding"
Points négatifs : "No complaints"
Points négatifs : "Seat cushion was not the most comfortable"
Points négatifs : "No leg room, air temperature way too hot,"
Points positifs : "l"
Points négatifs : "Hey changed my flight to a new airport and I flew out of Boston. But upon arrival at Boston the next day they told me I didn’t have a seat because the booking was done wrong and now I was on standby. I waited 2 hours for a flight that I wasn’t able to get on and then waiting 4 hours for the next which I sat a middle seat in the back. I landed at my final destination over 24 past the original planned and paid for time."
Points positifs : "Boarding on time and switching seats option"
Points négatifs : "Seats very uncomfortable, disgusting food, not enough beverages / poor entertainment"
Points positifs : "The flight was on time"
Points négatifs : "The TV was broken and there wasn't any other free seat. I got no compensation for this unlike with other airlines. The staff took forever to take away the food trays and garbages away. I asked for water when they offer tea and never got my water. They promised twice to bring it and never did."
Points positifs : "very friendly crew"
Points négatifs : "no overhead space for 4 of our carryon. my family had to store them under the seat in front of us for the 7.5 hour flight under tight seating conditions. plus Aer Lingux lost 1 of our checked luggage’s."
Points positifs : "The crew was amazing and very accomodating."
Points négatifs : "The planes were a bit tight and the food was as to be expected"
Points positifs : "The stewards were very helpful and undertanding"
Points négatifs : "The tray tables were a major problem!! If the seat in front was reclined, the tray table wouldn’t hold items on it. In some instances, the person in the seat in front of the person with tray table problems, that seat wouldn’t move totally forward to allow for correction!"
Points positifs : "Flight crew was very friendly and the gate agent switched my seat so that the middle seat was empty, which gave me more room!"
Points positifs : "I travel quite a bit and this is the third time with Aerlingus and by far the best airline with excellent excellent service"
Points positifs : "These flights were actually on Aer LIngus. Food was great. Employees are fantastic and have a great, friendly attitude. Overall it was a great experience."
Points négatifs : "These flights were actually on Aer Lingus. The web check in was problematic. I booked two seats, for myself and my wife, and was assigned seats. When I went to check in I had 1 assigned seat, for myself, but my wife was unassigned. The seat next to me was not available. This made web check-in impossible. This is unnecessarily stressful, especially when you are traveling internationally. The next day at the airport, the agent at the Aer Lingus counter in Dublin was fantastic and solved the problem immediately, but the web check-in added unnecessary stress."
Points positifs : "Kudos for Aer Lingus because they held the flight for us due to a late departure on the first leg of our journey. Food was above average (dinner on the cross-Atlantic trip). Got a very good fare and it was a round trip from Hartford, meaning we didn't have to drive to Boston or New York."
Points négatifs : "Seats very cramped. Veg food options had no sweets and salads were brown."
Points positifs : "The cabin crew members were friendly and helpful."
Points négatifs : "The seating configuration is too close and tight. When seated, your knees touch the seat in front of you. There is no space to recline your seat. The seats are uncomfortable. There is no way to achieve a comfortable position to sleep on an overnight flight. In addition, our row was directly across from one of the lavoratories. It felt like being on a budget bus/coach."
Points positifs : "Entertainment options were great."
Points négatifs : "Seats were so flimsy and right next to bathroom traffic."
Points positifs : "I love to travel and travel quite a bit! In all honesty I would highly recommend Aerlingus as the best airline I have ever traveled! Excellent crew , comfortable, great food !!"
Points positifs : "Tv and movie selection was good. Easy boarding process."
Points négatifs : "Flight attendants were brusque and somewhat abrasive. Rigid rule following as compared to other airlines i.e. No headphones, upright seats, open windows during take off. Totally understand they are the rules but the way they were enforced felt condescending and rude. Broken mechanism on seat kept one from being compliant with maintaining chair in upright position during takeoff. Appreciated the blanket and pillow, but did not feel it was my responsibility to place the empty seat's pillow and blanket under the seat in front of it in preparation for take off. Also found the sales pitch (perfume, etc) at the end of the flight bizarre for an airline."
Points positifs : "The food was tasty and the crew was polite"
Points négatifs : "The boarding method was odd...by the time I got on, there was no cabin room for my bag. The people around me stuffed their larger cabin luggage under the seats. The food was served in the same manner I suppose since a few rows around me had received food and were done eating by the time I received mine. On top of it all, my tray was broken. The movie selection was old. Overall, it was okay..nothing super impressive"
Points positifs : "Flight was on time, boarding process was smooth"
Points négatifs : "Indifferent to rude crew (from Hartford to Dublin also), terrible food, not enough water. Okay to have such service on budget airlines but then don't keep saying "welcome and tell us how we can help you""
Points positifs : "The crew was polite and helpful. Liked the fact that there wasn't tons of announcements during the flight to wake you up from sleep or interrupt the entertainment. Although the blankets smelled a little weird, it was nice having the blankets during the flight."
Points négatifs : "The plane was very outdated. The button for recliner was broken therefore malfunctioning. Didn't get a choice for food since the other option was out. The bathroom smelled like urine from the get-go. When I went in the second time, there was wads of toilet paper stuck in the toilet."
Points positifs : "Almost everything. The food on the return trip, while very good seemed to me to be geared for native Irish taste."
Points négatifs : "The performance of your partner airline, Jet Blue, was terrible. Our vacation was close to being changed radically by the flight to Boston . It was delayed, then cancelled. It was only through the efforts on just one Jet Blue employee that arranged for a direct flight from JFK to Shannon Airport."
Points positifs : "Food was good"
Points négatifs : "Very cramped seating-- so tight I had a hard time getting to my bag on the floor."
Points positifs : "Lived flying in and out of BDL!"
Points négatifs : "Tv unit in my seat only got a few channels not all and bathroom near seat was out of order and smelly"
Points négatifs : "Four hours down to Logan, and the flight was cancelled. No email, no nothing. Went to check in and there was no flight. They rebooked me on BA, but gave me no flight information. I had to go from Terminal B to Terminal E, only to find that the BA desks didn't open for three hours, so I got to wait to find out what flight get I was on until someone finally showed up. Of course, once I got through BA check in, it was all right."
Points négatifs : "Airline lost nearly a quarter of the planes luggage."
Points négatifs : "cost very high for emergancy with so many empty seats left going to dublin"
Points négatifs : "I requested a vegan meal well in advance. However, there was only a vegetarian meal available -- which contained dairy products. In my experience, a vegetarian will eat a vegan meal, but not the other way around. Also, it would be helpful to list all the ingredients for the crew to access."
Points positifs : "Everything went smoothly."
Points négatifs : "Received wrong persons boarding pass at the gate. Did not find out untill tried to pass thru security. Had to go back to check-in."
Points positifs : "The flight was on time, very comfortable, good service,"
Points négatifs : "Not a thing"
Points négatifs : "Only 3 bathrooms for all of these people."
Points positifs : "Decent food. No food or drink, not even water in last 3 hours. Should have come around with water at least. No breakfast served even tho given a paper saying there would be a small breakfast befor landing in Dublin."
Points négatifs : "Very cramped seating!!!!!"
Points positifs : "Nice helpful crew."
Points négatifs : "It was terribly cold in the airplane. Many people were asking for blankets, putting their jumpers, jackets etc. on and asking the crew to increase the temperature, but nothing was done."
Points négatifs : "Seating was too crowded and not enough room to get in and out of the seat aisles."
Points positifs : "La ponctualité."
Points négatifs : "Variété des boissons proposées."
Points positifs : "Crew are the best!"
Points positifs : "Crew were very good."
Points négatifs : "No vegan food available."
Points positifs : "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Points positifs : "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Points négatifs : "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Points positifs : "Entertainment system"
Points négatifs : "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Points positifs : "The seat was very comfortable."
Points négatifs : "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Points positifs : "Amazing crew and on time flight"
Points négatifs : "None"
Points positifs : "Entertainment system failed repeatedly."
Points négatifs : "Entertainment system failed repeatedly."
Points négatifs : "Really hard to get boarding passes online"
Points positifs : "crew was great, seats were comfortable"
Points négatifs : "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Points positifs : "Great crew and prompt boarding."
Points négatifs : "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Points négatifs : "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Points positifs : "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Points positifs : "Crew was wonderful and welcoming!"
Points négatifs : "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Points négatifs : "Too much time spent at boarding. On luggage missing."
Points positifs : "cbvghjkl;"
Points négatifs : "mmmm"
Points négatifs : "The flight delayed for 2xhours from Paris to Cincinnati"
Points négatifs : "Great experience"
Points positifs : "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Points négatifs : "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Points positifs : "The transfer times were excellent"
Points positifs : "srfghj"
Points négatifs : "fghjkl"
Points négatifs : "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Points négatifs : "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Points positifs : "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Points positifs : "Intranet meant I could watch movies on my iPad"
Points négatifs : "Seats are very uncomfortable"
Points négatifs : "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Points négatifs : "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Points négatifs : "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Points positifs : "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Points positifs : "DIY snack area"
Points négatifs : "Food and seating"
Points positifs : "The crew"
Points négatifs : "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Points positifs : "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Points négatifs : "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Points positifs : "Crew was nice, too short of a flight to figure out more"
Points négatifs : "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Points positifs : "Just a routine flight but done with perfect execution."
Points négatifs : "Nothing."
Points positifs : "Good selection of movies"
Points positifs : "Staff was so helpful and attentive to our needs.Providing service with a smile."
Points négatifs : "Old plane."
Points positifs : "Quick and efficient not lying more to say or critique."
Points négatifs : "Coffee and a bread roll as a snack??"
Points positifs : "Not much expected as it was a budget trip."
Points négatifs : "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Points négatifs : "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Points négatifs : "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Points négatifs : "Tiny uncomfortable seats."
Points positifs : "The crew worked hard, but the food was below the French standards."
Points négatifs : "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Points positifs : "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Points négatifs : "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Points positifs : "25 min ahead schedule!!!"
Points négatifs : "Cabin space, too narrow rows."
Points positifs : "Flight attendants were very nice"
Points négatifs : "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Points négatifs : "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Points positifs : "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Points négatifs : "Business class seats weren’t comfortable and too narrow no entertainment."
Points positifs : "Lounge closed - last to board for business 🙈🙈🙈"
Points négatifs : "Food and Service in Business Class"
Points négatifs : "When you book BA and end up with Iberia, that’s definitely not what you want..."
Points négatifs : "Ok"
Points positifs : "The crew was very cordial and professional"
Points négatifs : "The boarding was crazy. They called group one and met anyone board and the said all other groups. I was In premium economy and wanted my group 2 that I paid extra for. Also you must use their special earphones which they collect 45 minutes prior to landing. It sure I’ll do premium economy again. I don’t se me the benefit"
Points positifs : "The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did."
Points négatifs : "The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent."
Points positifs : "A quick, quiet and relaxing flight - no stress at all. The flight was uneventful. My carry on bag had to be stored in the bottom of the aircraft as the overhead lockers in the aircraft are small. As such - just before you board the aircraft, you place your carryon bag at the bottom of the steps and then when you get off at your destination, you collect your carry on bag at the bottom of the steps - no time wasted and worked easily."
Points négatifs : "The English announcements were a little hard to hear/understand as the flight attendant read it so fast - but then again - it was a short flight - so every second counts :-)"
Points positifs : "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Points négatifs : "I had no complaints - the flight was just what it should have been ie no issues"
Points positifs : "From checkin, to boarding, to the fly, to luggage collection - the staff were all friendly and helpful and the whole experience was without issue. The flight was comfortable, leaving a touch late and arriving 10 minutes early. I have no complaints at all and would be happy to fly Iberia Express again."
Points négatifs : "If I had to find one thing that wasn't so good - it was the time it took for everyone to put their carry-on luggage in the overhead lockers although this is not the airline's issue but became their issue because it meant the boarding process took a while. As mentioned - only a minor issue."
Points positifs : "The crew was good."
Points négatifs : "The seats are old and uncomfortable. No leg room. Felt very cramped the entire flight."
Points négatifs : "If kayak didn’t take me to a page where the reservation was different than what I agreed on. Not even close to what I had selected, leading me to believe I was booking a trip on the days I chose and then not realizing it was incorrect until my trip was starting. This is the last time I use kayak."
Points positifs : "Everything"
Points négatifs : "Nothing"
Points négatifs : "Fly on time"
Points négatifs : "This flight was cancelled"
Points négatifs : "Flight was bit chilly, though that’s better than being stuffy"
Points négatifs : "Crew politeness"
Points négatifs : "Politeness of the crew"
Points positifs : "Even with some departure delays we landed on time."
Points négatifs : "The plane could have used some cosmetic detailing. The door to a cabinet in the bathroom would not shut and caused a problem with people being able to close the bathroom door."
Points positifs : "It was cheap"
Points négatifs : "Flight was late, boarding and unloading was slow so I missed my connection to LA."
Points négatifs : "The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort."
Points négatifs : "Ibéria offers a terrible service to its customers"
Points négatifs : "Ibéria offers a terrible service to its customers"
Points positifs : "The aircraft comfort"
Points négatifs : "Do the checking before not 15 min before the departure"
Points négatifs : "Food could be better"
Points positifs : "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Points négatifs : "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"
Points positifs : "Spacious plane."
Points positifs : "To check in took so long . I could have used the automated check in but my code was not recognised. Travelling as a couple we were given separate seats .The staff did not even see fit to even tell us.Poor meals. the cabin crew looked harassed."
Points négatifs : "Send emails reminders to offer web check in."
Points négatifs : "Delayed by an hour due to inbound delay, causing a knock-on delay with plane maintenance. While fairly comfortably seated and offered water, this still was somewhat unpleasant especially after a long-haul from Havana"
Points positifs : "Good was decent. Didn’t need to schlep big bag of snacks."
Points négatifs : "Turbulence lasted way too long. Probably out of their control but I wondered if they could have changed altitudes."
Points positifs : "On time"
Points négatifs : "SEAT was not confortable"
Points positifs : "Al the devices provided"
Points positifs : "Not a lot."
Points négatifs : "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."
Points positifs : "Speed of boarding and disembarking. Comfortable seats."
Points négatifs : "Slight delay"
Points positifs : "We arrived on time!"
Points négatifs : "Checking in and dropping off luggage was a nightmare... There was no one at the check in desks indicated on the screens or the check in terminals. Eventually I found a desk at a different location that would take my bag. Boarding was chaotic, no lines, just a crowd blocking access. Even passengers with small children couldn't get through. Space between seats was minimal. Crew was ordering passengers to take headphones off during security demo. I understand it is important to be attentive, but ultimately you shouldn't be forced to."
Points positifs : "boarding is quick"
Points négatifs : "crew push you hurry. and the space is too small."
Points positifs : "Tenía reservado uno y de repente desaprecio"
Points positifs : "The food was nice."
Points négatifs : "There was no water in business class toilets. The staff are not polite."
Points positifs : "Crew arranged to change seats so my left leg had an aisle."
Points négatifs : "Boarding by groups was not followed, no one to control them, just a rush to gate. No discipline by Iberia. Reserved a seat on aisle of 3 seats side section so my left leg could stretch out after surgery but they changed aircraft type w/ only 2 seats on side without notification, so my right leg had the aisle."
Points positifs : "Excellent crew and comfort during flight."
Points négatifs : "Confusion at time of boarding."
Points négatifs : "I can’t rate it is it left without us"
Points positifs : "Nothing"
Points négatifs : "The flight circling for 1 hour leaving our connecting flight cancelled and forcing us to stay in Madrid for 24 Hours and the Iberia staff being rude and unhelpful left us in the airport for 6 Hours before offering us a hotel and coming back the next day to do 2 flights instead of a direct flight"
Points positifs : "It was a non-stop flight, so we good home more quickly than going to Spain."
Points négatifs : "Very little leg-room. We were 3 small people, and I felt sorry for anyone with long legs."
Points positifs : "Wine and ham in Spain."
Points négatifs : "I went jfk to mallorca through Madrid. Upon arrival to Madrid the passport control was 2hrs so we and a lot of other people missed connections. At the Iberia counter we were put on the next flight out to mallorca, that seemed to be no problem (FYI bags will be late and you may too since iBeria ‘must’ keep thee on time global record) , other than our bags came a day later. UPON arriving 20 days later for our return trip they said our return trip was cancelled because of a ‘no show’ on our original inbound trip. They said they had no proof we were on the next flight and asked for our Receipts to prove it. Said we had to buy new tickets, after 2 hrs, crying, yelling and most of Iberia telling us there was nothing they could do (told us to call BA since they were the co share for them) we finally got a high enough supervisor and they put us on the return flights. I’m sure we would have had to buy new tix if the flights were full. Have been overseas many times and this never happened. Will not use a 3rd party online ticket agency again- will go direct to airline, and not Iberia."
Points négatifs : "The whole experience of missing my connecting flight due to Iberia's delay. When we deplaned they gave us Express Connection envelopes and told us to run to our gate - 21 minutes away, a passport and a security checkpoint along the way... this is after a red eye... facing an 11 hour delay before my next flight and a voucher to McDonald's - really????"
Points négatifs : "One of the cabin crew had a attitude problem, very much a bull in china shop. Very disappointed. She threw a pillow someone had dropped at the seat between my partner and I. Kept on bargain past me and kept on knocking my arm while I was seated"
Points positifs : "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."
Points positifs : "Good, quick flight!"
Points négatifs : "Being told that we could not bring cabin luggage on board with us when there were empty seats and luggage space around us."
Points positifs : "Fairly standard international flight. In flight meals were fine. Seats were spacious enough (6’3” I need the legroom)."
Points négatifs : "Not a terrible negative in the slightest; the onboard entertainment won’t load until the plane is in crushing altitude. Thought it was weird as that has never happened before, but not really a problem"
Points positifs : "The attention, food and entertainment available on board"
Points positifs : "The screens on a dozen seats just failed a few hours in - engineering issue. And breakfast was a cold pretzel. Food gets let’s generous on BA all the time. The crew were lovely."
Points négatifs : "A 2330 Flight ran significantly late with a passenger delay and then de-icing. The repeated assurances of “a 10 minute or so delay” were obviously not correct. Takeoff close to 0100 was followed by drinks AND then food - my vote would be neither. Please oh please just let us sleep."
Points négatifs : "The seats were very uncomfortable for such a long flight."
Points positifs : "Good"
Points négatifs : "Good"
Points positifs : "The crew."
Points négatifs : "Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!"
Points négatifs : "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"
Points positifs : "All services were very good."
Points négatifs : "Overnight sleeping in extended seats in Business Class were cramped."
Points positifs : "It was on time and everything went well"
Points négatifs : "They could have offered more water"
Points négatifs : "Boarding procedures"
Points positifs : "Crew was awesome, seat spacing comfort not so much."
Points négatifs : "Need to have seat upright to use trays to eat on flight"
Points positifs : ":("
Points négatifs : ":("
Points positifs : "Fairly new plane with clean/comfortable seats"
Points négatifs : "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"
Points positifs : "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Points négatifs : "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"
Points positifs : "Only the on board crew lived up to Tap's normal standard"
Points négatifs : "Boarding chaotic in Copenhagen. Food very poor this time"
Points positifs : "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Points négatifs : "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."
Points positifs : "The boarding procedure was much more organized than the previous flight."
Points négatifs : "They served fish on board, and the odor stuck around for awhile."
Points positifs : "Nothing"
Points négatifs : "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"
Points positifs : "The in flight snack was surprisingly diverse and tasty."
Points négatifs : "We had to take a bus from the gate to the plane, which is fine. But we stood on the bus at the gate for 10 minutes after it was completely full before it finally drove to the plane. Then when we were just outside the plane we had to wait again for several minutes before they would let us off."
Points positifs : "The crew was good. The plane was clean. The snacks provided were good."
Points négatifs : "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."
Points positifs : "The crew was very professional and service minded"
Points négatifs : "The food was disgusting this time as well as the last time I traveled with TAP. The seats was uncomfortable and in leather like material witch made the seats very warm and sticky."
Points positifs : "On time, very polite."
Points négatifs : "It cold be better if there is no flight delay which put in cause all our plans!..."
Points positifs : "The flight was very late taking off, but the crew was very helpful organizing assistance upon deplaning"
Points négatifs : "The flight should have been on time. I was very nervous about missing our connection, but lucky for us that plane was also very late!"
Points positifs : "everything from the boarding and check-in process to in flight comfort."
Points négatifs : "No complaints. Good flight. And we were surprised to get a snack pack on such a short trip."
Points négatifs : "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"
Points positifs : "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Points négatifs : "Flight was delayed which was out of their control"
Points positifs : "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Points négatifs : "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"
Points positifs : "Very on time, smooth take off and landing and friendly staff."
Points négatifs : "Perhaps spirits offered other than just wine. And a vegetarian food option."
Points négatifs : "The moment to enter to the airplane needs to be more organized. The food served was terrible. No air conditioning during the time we were waiting inside the airplane."
Points négatifs : "Timing of food"
Points positifs : "The plane was comfortable the free drinks and food and crew were friendly."
Points négatifs : "Can't think of anything!"
Points positifs : "A short but very pleasant flight and food was served, excellent in every category."
Points négatifs : "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Points négatifs : "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."
Points positifs : "The crew were excellent during the flight."
Points négatifs : "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."
Points positifs : "The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others."
Points négatifs : "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!"
Points positifs : "Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained"
Points négatifs : "The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys."
Points positifs : "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Points négatifs : "Unfortunately I had problems at airport security which wasn’t very pleasant!"
Points négatifs : "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"
Points positifs : "Great food. Arrive and flying"
Points positifs : "The flight crews were polite. The short flight journey included a simple light lunch with drink."
Points négatifs : "The flight departure time was delayed for one hour."
Points positifs : "everything was fine. nothing specifically wrong or bad."
Points négatifs : "had the same food the third time this week. they could do more"
Points négatifs : "There was very bad turbulance and none of the crew said anything about it."
Points négatifs : "Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight."
Points positifs : "The staff were somewhat helpful, and fairly friendly"
Points négatifs : "The seats for a 5-hour flight couldn’t recline. The plane was freezing, there was no entertainment on the flight, and the seating wasn’t evenly distributed. There were many economy rows with only one person, then rows right next to that full with three people. The food wasn’t good either."
Points négatifs : "Two TAP flights today. Both flights delayed more than an hour."
Points positifs : "Quick... I was happy to be out of there"
Points positifs : "Space was actually good."
Points négatifs : "Boarding was chaos. We had a little child, but no priority for families with children. Flight was delayed over two hours, no explanation, no apologies. Boarding crew was impolite and unhelpful. Then they had to weight all carry-ons! Crazy."
Points positifs : "Friendliness of ground and cabin crew"
Points négatifs : "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"
Points positifs : "It was a very short flight, so non-reclining seats were not a problem. They also seemed a nice distance from the seat in front, so there was no problem of having the person in front basically in your lap."
Points négatifs : "They handed out a small biscuit which made me expect water or coffee to have with it. This is not the case."
Points positifs : "First off I'd never heard of this airline but that was ok because we (group travel) were originally booked on another aiine I'd never heard if before either called Nirwegian. Well less than 24 hrs before we were scheduled to fly out, the exact same day, they cancel our flight! After a lot of phone calls and wait times we were booked onto TAP AIR PORTUGAL. Easy check in, my carry on was great, entertainment was on point, food was good (first European trip), crew was nice, plane was huge; just a good experience overall. I will definitely fly with them again."
Points négatifs : "N/A"
Points négatifs : "Late"
Points positifs : "Flight was only 15 minutes late"
Points négatifs : "Food and drink (esp. non-alcoholic) is terrible. Not offering a vegetarian option - even on short haul - is ridiculous in the 21st century."
Points négatifs : "Procédures d'embarquement pas conformes aux règles COVID"
Points positifs : "l’atterrissage était parfait. L’enregistrement L’embarquement Le vol en lui meme s’est bien deroulé"
Points négatifs : "Je n’ai pas apprécié comment une membre de l’équipage du nom de mercedes s’adresse aux clients d’un air hautin contrairement au reste de l’équipage . Lors de la première étape l’enregistrement plusieurs machines d’impression de boarding pass ne fonctionnaient pas ce qui nous a fait perdre du temps."
Points positifs : "Le prix La ponctualité L’equipage"
Points négatifs : "L’enregistrement tres mediocre."
Points positifs : "..."
Points négatifs : "...."
Points positifs : "Le personnel, l'espace pour le sièges et l'avion en lui même"
Points négatifs : "Ras"
Points positifs : "Retard de 2heures service nul"
Points positifs : "Personnel à bord"
Points négatifs : "Offrir un café"
Points positifs : "le personnel pro"
Points négatifs : "les horaires comme à l'aller n'ont pas été respectées je ne reprendrais plus cette compagnie trop de retard"
Points positifs : "Rapide et à l’heure"
Points négatifs : "Un repas inclus!"
Points positifs : "les sièges sont vraiment confortable par rapport à d'autres compagnies le pilote nous a indiqué l'itinéraire de vol et les villes survolées"
Points négatifs : "un petit encas inclus dans le prix du billet serait 1 plus ainsi que des prises usb"
Points positifs : "Personnel Horaire respecté"
Points négatifs : "Décoller à l'heure..."
Points positifs : "L’humour du personnel de bord et du commandant de bord . Merci"
Points négatifs : "La récupération des bagages plus que médiocre, 1h après que l’avion soit arrêté mais je pense que ça vient d’orly et ce sans info. Nous avons vu partir les bagages de l’avion car nous aussi du mal à débarquer car les bus n’arrivaient pas. Par contre bonne info du pilote qui nous l’a signalé."
Points négatifs : "Etre a l'heure dans au moins un des sens"
Points positifs : "Le personnel oui sympathique"
Points positifs : "Le service à bord, les membres d'équipage, la flotte: nouveau Boeing avec nouvel éclairage et compartiment à bagages, magazine Transavia à jour, embarquement rapide, vol à l'avance, annonces du suivi du vol, TOP !"
Points positifs : "Pour du lowcost c’etait parfait"
Points positifs : "Confort .ponctuel"
Points négatifs : "Pas pu choisir mon siege"
Points positifs : "Pas grand chose"
Points négatifs : "Les 2 steward qui fessaient plus de bruit que le moteur pendant plus de 2 heures, un grand momemt de théâtre !!! Blague à part le boulot demande quelques instant de sérieux de tant à autre..."
Points positifs : "Repas très correct"
Points négatifs : "Embarquement très long"
Points négatifs : "Transavia est une honte, c'est un low-cost certe, mais il n'empêche j'ai souvent des problèmes avec eux et je voyage beaucoup. Arrivé a l'heure pour l'enregistrement, il y a eu une alerte au colis suspect, la zone est donc évacuée. Une fois le problème levé, l'enregistrement n'est plus possible car Transavia a envoyé le vol laissant tout les passagers restant sur le carreau. La solution proposé par Transavia, "racheté un billet"! Merci Transavia! pour moi c'est fini, une compagnie qui réduit les couts je peux comprendre, une compagnie qui n'aide pas ses clients est une honte, surtout en rejetant la faute sur vous. Le service client est uniquement la pour s'excuser, c'est bien les excuses, ca coute pas chère, mais les solutions elles vous pouvez toujours courir. Une honte."
Points négatifs : "Mauvaise communication des informations de vol par l’équipe à l’enregistrement des bagages qui nous a coûté un vol"
Points positifs : "Ponctuel , avion récent"
Points négatifs : "L’embarquent fast line ne sert à rien tout le monde embarque ensemble"
Points positifs : "Pour ce vol Respect des horaires et bagages,personnel de bord très agréable"
Points négatifs : "Rien à redire."
Points positifs : "Équipage sympathique. Vol sans retard"
Points négatifs : "Fast track inutilisable. J'ai payé pour une place et on m'a changé de place d'office. Quel intérêt de payer des services inexistants.... Catarina Alves"
Points positifs : "La disponibilité du personnel. La ponctualité en général bien que cette fois-ci ça n'ai pas été aussi bien."
Points négatifs : "Le site est perfectible."
Points négatifs : "The boarding and bad experience at the departing gate was unprecedented!!! I am a gold & platinum traveler, due to millions of mileage flown for over 40 years. This experience that I experienced at the departing gate was unprecedented, worse than the worse charter flight from a third world country decades ago!!! Apparently Transavia has "Sky Serv" employees doing their departing gate work, and they are the worse I have encountered in my life. Rude, irresponsible, talking back to customers when they dared ask them a question, not caring about anything let alone the comfort of the customers, or advising them of status of departure. As a result, they allowed a line to form for boarding, with all the relevant shoving and pushing, including older people standing and being pushed in line, as the Shy Serv employee went behind the departure desk and THE TIME OF DEPARTURE HAD COME, so it was natural for all to stand up in line thinking they will board, while the ARRIVING PLANE HAD NOT EVEN ARRIVED. And when I realized that (also in line) I asked the Sky Serv employee who appeared as the supervisor, why are they not telling the people that so they can sit down, the answer was "we didn't tell them to stand up"!!! When I told them that I thought it was just considerate to do that, he was joined in defence by his colleagues saying "no-one told you or anybody else to stand up, you and they did". As if this was not enough, when finally the plane came, people debarked, and plane was made ready to board, we were asked to board, only to stop us on the middle of the the boarding bridge and stand there for 15 minutes with no one to tell us anything, until a member of the plane crew came out to advise us of the delay and allow us to proceed to the plane. NEVER AGAIN WILL I FLY TRANSAVIA, or any airline that has "Sky Serv" as it's ground handlers!!!!"
Points négatifs : "Free tea & coffee would be ideal"
Points positifs : "Personnel de bord très serviable"
Points négatifs : "Une de nos valises a été laissée à Paris"
Points positifs : "Aimabilite"
Points négatifs : "Retard de l’équipage de 2h00"
Points positifs : "Temps d’escale court"
Points positifs : "Retard deux fois de suite en une semaine"
Points positifs : "Quoiqu'il arrive, le personnel cherche à être le plus ponctuel possible et affiche une bonne humeur de tous les instants. C'est vraiment agréable."
Points négatifs : "Dommage en revanche que la livraison des bagages à ORY soit aussi longue ! Un 737 ne doit pas être si compliqué que cela à vider pourtant."
Points négatifs : "Retard +1h"
Points positifs : "L'humour du commandant qui nous a annoncé notre prochain atterrissage à Notre Dame Des Landes"
Points négatifs : "Partir de Grèce :-)"
Points positifs : "Notre commandant de bord qui a bien amusé tous ses passagers un peu inquiets des grèves du moment ! Merci mille fois !"
Points négatifs : "Retard de 2h53 sans indemnisation Pas de prise usb dans l’avion Personel moyennement aimable"
Points négatifs : "A notre arrivée à ORLY,, il nous a été indiqué que le personnel TRANSAVIA s'occupant des bagages était en grève. Nous avons donc dû passer le réveillon du jour de l'AN dans l'aéroport et attendre jusqu'à 1 h 15 du matin nos bagages. Cela est inadmissible."
Points positifs : "Tout"
Points négatifs : "Rien"
Points positifs : "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Points négatifs : "Nothing not to like."
Points positifs : "Respect des horaires"
Points négatifs : "Très mal informés lors de l'enregistrement de notre bagage avec de fausses indications le personnel au sol aimable comme un gardien de prison. Séparés lors du vol nous avons voyager au milieu emplacement E alors que nous aurions pu voyager 2/2 car des emplacements étaient disponibles. Aucune traduction en français alors qu'il s'agit d'un vol pour Paris. Personnel peu courtois. Nous ne prendrons plus cette compagnie surtout que nous avons très bien été traités par Transavia lors de notre aller. Rien à voir la nuit et le jour..."
Points négatifs : "Retard par rapport à l'heure initiale. Pas de place pour les jambes, moi qui fait 1,90m, j'ai eu mal aux jambes pendant 2h."
Points positifs : "Embarquement à l'heure prévue, personnel à bord aimable, arrivée avec 30 minutes d'avance"
Points négatifs : "Crew were very rude"
Points positifs : "Vols à l'heure à l'aller comme au retour"
Points négatifs : "J'ai toujours voyager avec les écrans qui indiquent ou se situe l'avion par rapport au trajet et ce n'était pas le cas ici. C'est un détail qui a son importance"
Points positifs : "L'organisation"
Points négatifs : "Le bagage"
Points négatifs : "Poor attitude from ground service at the boarding gate"
Points positifs : "L'avion était a l'heure, l'équipage très sympathique"
Points négatifs : "Rien n'est prévu pour les enfants, pas de passage en priorité, après le passage de l'embarquement, on a dû attendre un bon moment (30-40 min peut être) avant de pouvoir monter dans l'avion...ce qui est particulièrement long avec des enfants"
Points positifs : "Le choix des places"
Points négatifs : "Pas d'indication de la coupe file"
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