Trouvez un vol pas cher Brésil - France

Points positifs : "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Points positifs : "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Points négatifs : "Nothing,just the seats. Cleanliness was perfect"

Points positifs : "The plane size & comfort was excellent. The staff were very friendly"
Points négatifs : "N/A"

Points négatifs : "Bigger seats the new ones are way to narrow"

Points positifs : "Nothing"
Points négatifs : "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Points positifs : "Klm's consistantly high standards in everything they do."
Points négatifs : "Nothing"

Points positifs : "Crew were excellent"
Points négatifs : "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Points positifs : "Confort and kindness"
Points négatifs : "It was too cold"

Points positifs : "Muslim food"

Points positifs : "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Points négatifs : "Move the drapes a few more inches back."

Points positifs : "Loved the smooth ride."
Points négatifs : "Bathroom was pretty nasty"

Points positifs : "Usual faultless KLM experience"
Points négatifs : "Nothing."

Points positifs : "Pleasant crew. Appropriate and efficiently served snack."
Points négatifs : "Boarding and disembarkation were slow."

Points positifs : "The crew were excellent and seats were comfy."
Points négatifs : "Headphones for the entertainment centre.could have been better. Sound quality not great."

Points positifs : "Seat was comfy and spacious for economy class"
Points négatifs : "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Points positifs : "Very friendly crew and on time with no problems."

Points positifs : "Very professional"
Points négatifs : "Lost luggage"

Points positifs : "No delay and nice staff"

Points positifs : "Friendly crew, upgraded seat was worthwhile"
Points négatifs : "More snacks in between meals,"

Points positifs : "Crew was friendly"
Points négatifs : "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Points négatifs : "Late departure. Rush to connect."

Points positifs : "Seat comfortable"
Points négatifs : "Flight was delayed and overhead bin space was very small"

Points positifs : "Entertainment was amazing"
Points négatifs : "Seats a bit hard"

Points positifs : "The entertainment was amazing"
Points négatifs : "The seats were a bit hard"

Points positifs : "Service is awesome. Food is great."
Points négatifs : "People with short connection are affected by the 15 to 25 minutes delay."

Points négatifs : "We had 4 hour delay causing a stop over at 3am. So yeah"

Points positifs : "Crew was fantastic."
Points négatifs : "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Points positifs : "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Points négatifs : "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Points positifs : "Just the cabin crew being nice"
Points négatifs : "Punctuality KLM is always late"

Points négatifs : "Flight cancelled"

Points positifs : "quick/efficient boarding - good staff - good food - easy flight !"
Points négatifs : "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Points positifs : "Food provided, staff kind"
Points négatifs : "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Points positifs : "Everything was good except for the entertainment consul for one of our seats."
Points négatifs : "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Points négatifs : "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Points positifs : "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Points négatifs : "No downsides at all"

Points positifs : "very attentive crew"
Points négatifs : "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Points négatifs : "Inflight was better than I expected. But needs upgrading air crafts."

Points positifs : "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Points négatifs : "tough to sit on a plane for 9.5 hours"

Points positifs : "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Points négatifs : "There were several flight delays and gates were changes a few times."

Points positifs : "Good comfortable seat with extra leg room. Pleasant crew."

Points positifs : "Flight duration"
Points négatifs : "Very stingy with the drinks Cramped seats"

Points négatifs : "My suitcase didn't come with the airline."

Points positifs : "Everything OK"

Points positifs : "Gaps between seats are very narrow."
Points négatifs : "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Points positifs : "Nothing to mention"
Points négatifs : "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Points positifs : "NOTHING"
Points négatifs : "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Points positifs : "Friendly hostesses"
Points négatifs : "Flight was delayed 3 hours"

Points positifs : "The service"
Points négatifs : "The seats"

Points positifs : "Very friendly onboard personnel - I really had kind of homy feeling."

Points négatifs : "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."

Points négatifs : "As it was a short flight it was ok but their system of checking in/ baggage drop off is really poor and disorganised. Everyone was queuing together for baggage drop, checking... it was a mess and took ages. It’s unfair on those who have already checked in online because you were ended up queuing with everyone else."

Points positifs : "Everything on time. 30 minutes ahead of schudle"

Points positifs : "Nothing"
Points négatifs : "Not to overbook the flight"

Points positifs : "Nice space in the aircraft and the crew was really nice too."
Points négatifs : "The delay was very tiring."

Points négatifs : "Mon siège ne s’inclinait pas"

Points négatifs : "Tout"

Points négatifs : "Smell at shit all the flight. Horrible."

Points positifs : "That it took me from A-B"
Points négatifs : "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"

Points positifs : "Arrived on time"
Points négatifs : "Business class seats too narrow on 767. Needs upgrade"

Points positifs : "Perdonnel sympathique."
Points négatifs : "Plus de place sur les sieges. Petite collation."

Points négatifs : "the process of boarding no annoucement of gate change"

Points positifs : "The flight was on time & smooth"
Points négatifs : "Lots of kids yelling & some crying. Not something the airline can do anything about."

Points positifs : "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Points négatifs : "If the passenger name was changed as requested and I would not lose the money."

Points positifs : "On-time departure & arrival. Good landing."
Points négatifs : "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."

Points positifs : "There was no one sitting next to me."
Points négatifs : "Over 5 hours delayed with no explanation, no compensation and no food offered."

Points négatifs : "Overbooked and put on another flight 5 hours later"

Points négatifs : "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."

Points positifs : "Departed exactly on time & arrived early. Excellent!"
Points négatifs : "Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating."

Points positifs : "excellent avion, neuf. Divertissement à bord de qualité"
Points négatifs : "Repas vraiment minimal"

Points positifs : "Excellent price and value. Great service both before and after travelling with an infant"
Points négatifs : "Food quality could be better"

Points négatifs : "Flight delayed well over an hour, Airport stuff unhelpful, Very below average."

Points positifs : "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Points négatifs : "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."

Points négatifs : "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"

Points négatifs : "Delay meant I missed a meeting deadline."

Points positifs : "Great crew comfortable seating on time. Good short haul flight"

Points positifs : "Flight was on time crew was friendly and professional"
Points négatifs : "Seat pitch was very tight, more like a budget airline, but the flight was short so OK"

Points positifs : "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
Points négatifs : "No issues will travel on this airline again."

Points positifs : "La tripulación muy atenta"
Points négatifs : "La comida"

Points positifs : "LATAM is now a budget airline - don't expect any comfort, quality service or food"
Points négatifs : "Too many people have carry on baggage that is too big, no space left in the overhead bins for those boarding last. Seats are too narrow, even for a person that is not particularly big."

Points positifs : "On time flight & very nice service."

Points positifs : "The aircraft was clean, comfortable and well laid out."
Points négatifs : "Some of the staff had a problem with English enunciation which makes it very difficult for aging passengers to understand"

Points positifs : "I like the service, the staff are more helpful to us and lots of different from other airline services. Especially they treat every passenger equally or all the same with given out for any extra cost e.g. food, drinks, entertainement any thing we need while we are up in the air needs. Different from the first class section service in special airfare cost. Love to fly every time when I want to visit my families around the world. Keep it up the good work LATAM Fika Maiava - Sydney"

Points positifs : "Service on board great people"
Points négatifs : "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."

Points positifs : "Awesome service, friendly staff and the Dreamliners are amazing. Thanks LATAM and thanks Kayak ... Great fares."

Points positifs : "Dreamliners are absolutely awesome. I felt refreshed when I landed. Smooth flight, awesome crew."

Points positifs : "crew! just awesome"
Points négatifs : "some people being to loud at sleep times."

Points positifs : "On time, professional crew"
Points négatifs : "Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat"

Points positifs : "Good attention by the airline solved my problems"
Points négatifs : "The flight got changed to departure 1 hour earlier, didn't get any notification as the company who I bought the ticket through didn't give my contact details to the airline. The airline informed them about the change in schedule but the company did not informe me and I almost lost the flight which would have ended with me not arriving to australia until who knows when. I am quite disappointed with this!"

Points positifs : "Enjoyed my first trip on LATAM."

Points positifs : "good flight. Good lounge in Santiago. Flight staff very good"
Points négatifs : "Lounge food not as good as BA or Qantas. Only hot food was some sausage roll / vegetable rolls. Only sandwiches and filled rolls"

Points négatifs : "Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks."

Points négatifs : "No Movie Screen"

Points négatifs : "No movies."

Points positifs : "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."

Points positifs : "Simple, efficace. à l'heure."
Points négatifs : "Rien."

Points positifs : "Le prix et l'efficacité. Le reste était tout à fait accessoire compte tenu de la durée du vol. En conclusion tout était parfait."
Points négatifs : "Rien le rapport qualité prix est excellent."

Points négatifs : "Foods service was very very slow. Foods were not good at all"

Points positifs : "loved it"

Points positifs : "Service was prompt, smooth boarding and the aircraft was modern. there was an entertainment option if you had downloaded their app before the flight - I hadn't downloaded it, so can't comment on the entertainment. Other than that - all in all great service."
Points négatifs : "Snacks were crackers and 2 sweet biscuits. Would have been nice to have had something a little more savoury, but this is realistically already more than I would expect from European carriers, so can't complain."

Points positifs : "Punctual"
Points négatifs : "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"

Points positifs : "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Points négatifs : "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."

Points positifs : "n/a"
Points négatifs : "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."

Points négatifs : "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"

Points positifs : "Crew very professional"
Points négatifs : "Boarding was a little confusing"

Points positifs : "cbvghjkl;"
Points négatifs : "mmmm"

Points négatifs : "It was a great flight can’t think of anything"

Points positifs : "The transfer times were excellent"

Points négatifs : "Booked with my partner. Ended up sitting apart. Not good"

Points négatifs : "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."

Points négatifs : "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"

Points négatifs : "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."

Points négatifs : "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."

Points négatifs : "My entertainment device did not work the entire flight."

Points négatifs : "They lost my luggage :("

Points positifs : "Staff and services all very good definitely"
Points négatifs : "Everything was brilliant"

Points positifs : "DIY snack area"
Points négatifs : "Food and seating"

Points positifs : "The crew"
Points négatifs : "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Points positifs : "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Points positifs : "The staff were very helpful and professional."
Points négatifs : "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Points positifs : "Good quality flight"
Points négatifs : "But delayed and lost baggage"

Points négatifs : "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."

Points positifs : "The Air France service was ok. Got me to my destination on time and alive."
Points négatifs : "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Points positifs : "Timely and smooth teansit."
Points négatifs : "Food has a way to go to be appetising."

Points positifs : "Everything"

Points positifs : "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Points négatifs : "Slight issue with headphone connection, was not the only passenger."

Points positifs : ". Budget airline with no legroom or extras"
Points négatifs : "See above. Nothing specific to like."

Points positifs : "The free glass of red wine when the plane finally took off."
Points négatifs : "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Points positifs : "Nothing"
Points négatifs : "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."

Points positifs : "Boarding was on time"
Points négatifs : "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"

Points négatifs : "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."

Points négatifs : "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."

Points positifs : "I didn’t actually liked the entertainment"
Points négatifs : "I just didn’t enjoy the entrainment."

Points positifs : "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."

Points négatifs : "Some toilet facilities out of order and some slow service"

Points positifs : "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Points négatifs : "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."

Points positifs : "Boarding and punctuality."
Points négatifs : "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."

Points négatifs : "The air France flight was overbooked and we had been in standby until the last minute"

Points positifs : "Crew was great."
Points négatifs : "Food could be a bit better. White bread is unhealthy."

Points positifs : "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Points négatifs : "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."

Points négatifs : "The crew was not very polite."

Points positifs : "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Points négatifs : "."

Points négatifs : "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."

Points négatifs : "Each time the space in this planes is smaller. Surprising, it was very hot all the time."

Points positifs : "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Points négatifs : "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."

Points positifs : "Great food, pleasant crew."
Points négatifs : "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."

Points positifs : "Amazing service, seat and FOOD"
Points négatifs : "Nothing"

Points positifs : "The food was good."
Points négatifs : "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."

Points positifs : "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."

Points positifs : "Good seat near the front."
Points négatifs : "Delayed arrival by 30 minutes."

Points positifs : "Crewwere polite and competent. Seats felt a little cramped."

Points positifs : "Siege correct sans plus, et non inclinable"

Points positifs : "La qualité de l’a380"
Points négatifs : "L’espace dans l’a330"

Points positifs : "My flight with Qantas was late and I missed the flight, they refused to move me to a later flight even though I had a paid ticket!"

Points négatifs : "Gros retard. Mauvaise communication."

Points négatifs : "Presque 2h de retard et aucune explication, pas même un peu d’eau proposée pendant le vol"

Points négatifs : "Despite most of the plane being offered refreshment I never was as staff not organised enough to have time to do so, even though other airlines have managed easily."

Points négatifs : "Arm rests don’t fully retract"

Points négatifs : "Traduction en français.."

Points positifs : "Nous n'avons pas pu monté à bord, nous avons du reprendre un billet aller-retour, nous l'avons repris dans la même compagnie mais aucun geste commercial n'a été fait."
Points négatifs : "le commandant de bord aurait pu attendre les 6 passagers manquants bloqués au passage de la sécuritél"

Points positifs : "service de l'equipage"
Points négatifs : "Les repas, sieges etroits entre LHR et YUL, longue duree de l'escale"

Points positifs : "Very comfy leather seats like business class"
Points négatifs : "No free food, snacks"

Points positifs : "Nice staff"
Points négatifs : "Chairs didn’t recliner. No window in window seat"

Points positifs : "Flight screens showed info"
Points négatifs : "Bring back free food ba"

Points positifs : "La couleur de l avion ."
Points négatifs : "Tous"

Points positifs : "Left on time and arrived early"

Points positifs : "Personnel de bord sympathique"
Points négatifs : "L’organisation De l’embarquement"

Points positifs : "Good crew, friendly and plane was spacious and well equipped"
Points négatifs : "Boarding and waiting to exit the plane were both very delayed"

Points négatifs : "ne pas etre entre deux inconnus"

Points positifs : "Ponctualité, souriant, Siege plus confortable qu’a l’aller ^^"

Points négatifs : "Pas de cash accepté. Aucune nourriture cadeau."

Points positifs : "Personnel souriant et accueillant"
Points négatifs : "On se sent très serré à l’intérieur. Un petit verre de soda, jus de fruit ou d’eau aurait été le bienvenu histoire de se démarqué des Vol Low-cost"

Points positifs : "Embarquement efficace. Un mail la veille pour prévenir que le vol est complet et donc de déposer ses bagages cabine à l’enregistrement facilité la vie à tout le monde, c’est bien pensé! Un personnel navigant à l’écoute et très aimable. Vol à l’heure et en avance à l’arrivée."

Points positifs : "First class check in was smooth and efficient ! Love the passage way that lead me directly to lounge"
Points négatifs : "Service in the lounge should be improved and there is no clear direction of which gate ie Gate 10A / C / E etc when boarding . Had to check a few times to ensure it’s the right gate"

Points négatifs : "AUTOMATISATION ENREGISTREMENT DEPART AVEC 2 HEURES DE RETARD"

Points positifs : "Cabin crew"
Points négatifs : "Le retard"

Points positifs : "Les films"
Points négatifs : "Le retard qui nous a empêché de prendre toutes nos correspondances suivantes, donc au final arrivée à destination avec 5h de retard"

Points négatifs : "25 min de retard pour le décollage"

Points positifs : "Virtually nothing, even in Club Europe."
Points négatifs : "Crowded cabin, uncomfortable seat pitch, anarchic boarding (even for Club), lousy food and that ghastly safety video."

Points positifs : "Good service, boarded quick and landed early"
Points négatifs : "Nothing"

Points positifs : "Pleasant staff, very poor entertainment systems, screens too small and kept needing to be reset."
Points négatifs : "Poor entertainment systems Plane too cold Only 1 meal Ran out of gin for the second flight in a row"

Points positifs : "L'équipage très serviable et aimable Embarquement rapide"
Points négatifs : "Sièges inconfortables et à renover Quasiment pas de films à regarder Equipement télé à moderniser"

Points positifs : "Embarquement rapide"
Points négatifs : "Pas un verre d'eau de servi, même pour mon enfant."

Points positifs : "Friendly crew and a good value for money flight"
Points négatifs : "Very bumpy ride but this wasn’t anyone’s fault"

Points positifs : "Une fois à bord, confortable et efficace"
Points négatifs : "Retard de 30min maos ce sont les aléas de l'aérien..."

Points positifs : "Bon équipage,pas de problème lors du voyage"
Points négatifs : "J’ai demandé un changement d’horaire que je n’ai pas pris Car on m’a demandé 77€ pour prendre l’avion qui était 2h plus tôt alors qu’il n’etait Pas rempli intégralement."

Points positifs : "Rien"
Points négatifs : "Le vol est parti sans nous, nous étions à la porte d’embarquement 20 minutes avant l’heure du départ, avec deux enfants en bas âge, et on ne nous a pas laissé y aller. après le contrôle de douanes (ou nous avons perdu bcp de temps) on nous a fait passé en courant et après on nous a dit que l’avion était déjà parti! Que du stress! Nous étions en état de choc, ils ont annulé notre billet à l’instant: l’aller et le retour!). Ce n’était pas du tout normal. Nous allons faire un recours, c’est inadmissible. Jamais plus avec British Airways."

Points négatifs : "Le retard plus long que la durée du vol. Manque d'explication et absence de geste commerciale ne serait-ce qu'une collation vu l'heure (départ à 23h30 au lieu de 21h15)."

Points positifs : "personnel correct espace siège raisonnable"
Points négatifs : "PAYER boissons et repas; départ différéble de 25 minutes"

Points positifs : "Sièges super confortables, calme, bon service, bon repas..."
Points négatifs : "Pas de wifi dans un A380 en business class, même pas payant... c'est juste scandaleux!"

Points négatifs : "British Airways ne sert plus de snack... plus ça va moins ya de services! pas de petites économies, décevant vraiment... plus de différence avec les low cost"

Points positifs : "The captain was very apologetic and the crew were friendly."
Points négatifs : "The flight was delayed by an hour, meaning we arrived at almost midnight and for me and a few other people their electronic boarding passes did not work properly I was refused at the departures gate and told to go to the British airways counter to get a paper boarding pass printed out. I also saw some other people with British airways electronic boarding passes having similar problems."

Points positifs : "Horaire ponctuel même en fin de journée. Personnel agréable"

Points positifs : "Horaire respecté, efficacité. Surtout moins chiant que AIR FRANCE. Pas tout le temps en grève ! Qualité du service"

Points positifs : "Pro et en règle sur les timing et prestations"
Points négatifs : "Un peu trop de turbulence du côté du Groenland et donc difficile de dormir. Les services à bord ne sont par contre pas au niveau des compagnies du golf ou asiatiques."

Points positifs : "Bagages inclus et personnels sympathique et serviable"
Points négatifs : "Tout est payant en supplément, aucun divertissement dans l’avion même pas un écran générale ou de la musique. Même les places sont payantes si vous voulez les choisir avant le check-in"

Points positifs : "Siège relativement confortable, nourriture excellente, abondance d’alcool, variété de films, présence de films récents."
Points négatifs : "Courtoisie des employées n’etait pas excellente. Le service était TRÈS long. 4 agent.e.s de bord, ce n’est pas suffisant pour la taille de l’avion. Employé.e.s pas toujours sympathiques, et parfois plutôt rude."

Points négatifs : "My daughter and I were bumped off flight. We also had problems checking in. Luckily Alitalia were able to accommodate"

Points négatifs : "1 heure de retard Plusieurs vols annulés donc bcq de monde à l'embarquement Nourriture payante alors que le vol faisait partie d'un vol paris-singapour"

Points positifs : "I liked that we landed 30 minutes in advance for both flights to and back, compared to the other parallel flight via SAA which was delayed 2 hours when we arrived back."
Points négatifs : "I didn't like the cheese roll I asked for as the whole roll and cheese was literally stuck to the bottom and parts of the bottom of the roll were mushy. The staff were professional but lacked personality and seemed a little hollow."

Points positifs : "Good"
Points négatifs : "Good"

Points négatifs : "The flight was delayed. Food is miserable."

Points positifs : "Good airline, great service, boarding process, on time departure and arrival"
Points négatifs : "No complaints"

Points positifs : "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Points négatifs : "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"

Points positifs : "Only the on board crew lived up to Tap's normal standard"
Points négatifs : "Boarding chaotic in Copenhagen. Food very poor this time"

Points positifs : "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Points négatifs : "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."

Points positifs : "I lost the flight????"

Points positifs : "Chief of the cabin"
Points négatifs : "Terrible customer service. Attention to disable customers is null. They literally torture the disable passengers. Very rude and insulting wheel chair staff."

Points positifs : "Flight was canceled"
Points négatifs : "Flight was canceled"

Points positifs : "attention and food"
Points négatifs : "more bathrooms on the airplane"

Points positifs : "Nothing"
Points négatifs : "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"

Points négatifs : "It was cancelled with less than 12hrs notice !! I had to rebook on another airline costing more than twice as much !!"

Points positifs : "On time, very polite."

Points négatifs : "Organizing the boarding. The food was a disaster and the seats was a joke, the most uncomfortable plane I’ve ever been on."

Points négatifs : "It cold be better if there is no flight delay which put in cause all our plans!..."

Points positifs : "everything from the boarding and check-in process to in flight comfort."

Points positifs : "Everything was on time"
Points négatifs : "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"

Points négatifs : "No complaints. Good flight. And we were surprised to get a snack pack on such a short trip."

Points positifs : "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Points négatifs : "Flight was delayed which was out of their control"

Points positifs : "The plane was fairly new, clean, and comfortable seats."
Points négatifs : "A better selection of the main meals in business class."

Points positifs : "Not much"
Points négatifs : "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"

Points positifs : "Very on time, smooth take off and landing and friendly staff."
Points négatifs : "Perhaps spirits offered other than just wine. And a vegetarian food option."

Points négatifs : "Food timing, displays for video tiny and no selection possivble."

Points positifs : "The plane was comfortable the free drinks and food and crew were friendly."
Points négatifs : "Can't think of anything!"

Points positifs : "super friendly crew. attentive and cordial"
Points négatifs : "wine only, no other alcohol"

Points positifs : "A short but very pleasant flight and food was served, excellent in every category."
Points négatifs : "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."

Points négatifs : "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."

Points positifs : "The crew were excellent during the flight."
Points négatifs : "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."

Points négatifs : "Everything was good"

Points positifs : "Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained"
Points négatifs : "The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys."

Points positifs : "The flight crews were polite. The short flight journey included a simple light lunch with drink."
Points négatifs : "The flight departure time was delayed for one hour."

Points positifs : "Smooth flight"
Points négatifs : "We had to pay extra for checked baggage which were not aware of earlier. The counter person told us we could have saved if we purchased it earlier online and would have saved us 15 euros per person"

Points positifs : "Delayed"

Points positifs : "Nice paid business class upgrade"
Points négatifs : "Seat 1F gets hit quite often during service"

Points positifs : "everything was fine. nothing specifically wrong or bad."
Points négatifs : "had the same food the third time this week. they could do more"

Points négatifs : "Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight."

Points positifs : "Everything from the custumer service, flight departure on time"
Points négatifs : "Long waiting time for my connection flight but i booked it that way"

Points positifs : "Easy to get on board"
Points négatifs : "Just it was delayed"

Points positifs : "Refuel was quick and we were back on air in less than 30 min... Wich was great.."

Points négatifs : "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"

Points positifs : "Quick... I was happy to be out of there"

Points positifs : "Space was actually good."
Points négatifs : "Boarding was chaos. We had a little child, but no priority for families with children. Flight was delayed over two hours, no explanation, no apologies. Boarding crew was impolite and unhelpful. Then they had to weight all carry-ons! Crazy."

Points positifs : "Good service, nice meal."
Points négatifs : "No USB ports or movie choices. Entertainment screen very small."

Points positifs : "Friendliness of ground and cabin crew"
Points négatifs : "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"

Points positifs : "All except for service to handicapped."
Points négatifs : "I mad reservation listing that I needed wheel chair assistance due to walking limitations. Upon flight arrival no service was provided not was it provided on my return trip."

Points négatifs : "No cnn or fox news in English"

Points négatifs : "Slow delivery of bags in Lisbon"

Points négatifs : "Late"

Points positifs : "Flight was only 15 minutes late"
Points négatifs : "Food and drink (esp. non-alcoholic) is terrible. Not offering a vegetarian option - even on short haul - is ridiculous in the 21st century."

Points négatifs : "Crew was very sour faced, impolite and rude the whole time. Seats were way too packed"