Trouvez un vol pas cher États-Unis - Marseille

Points positifs : "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Points négatifs : "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund or a voucher"

Points positifs : "Baggage policy and amenities on board as well as the Istanbul airport as a connector."

Points positifs : "Crew was not very frindly and the Turkish airlines staff at Istanbul are not at all friendly and so rude. I will never recommend Turkish airlines to anyone."

Points positifs : "Professional service"
Points négatifs : "1.No punishment for smiling... 2.Giving us the bread (with clippers) is great but that is not enough if we (the passengers) didn’t wash our hands. 3.Operating the seats (2 buttons) May Not be as easy as you might think."

Points négatifs : "baby food could have been served baby bassinet installed only after asking multiple times"

Points positifs : "flights on time. special meals I ordered were provided."
Points négatifs : "very long check-in line. took over 1hr to check in. tried to check-in online in advance, but system did not allow me to do this."

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points négatifs : "La cuisine est vraiment horrible"

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points positifs : "The flight was slightly comfortable, there were more food and snacks options than in other aircraft companies."
Points négatifs : "Some of the crew were very rude, making a point to show you that they were hassled by serving you. I thought that was poor service. The seats weren't all working so while the passenger in front of me reclined, my seat wouldn't making for a very uncomfortable flight. I thought the entire aircraft needed either renovation or retirement altogether. Old TVs and non-functioning seats, all made me kind scared of where I was tbh."

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points négatifs : "Retard du vol dur avec un enfant"

Points négatifs : "Retard du vil dir avec un enfant"

Points positifs : "Rien"

Points négatifs : "Repas"

Points positifs : "Pleasant, very standard flight, arrived safely."
Points négatifs : "Flight time left origin very very late at night, would suggest to leave earlier in the day"

Points positifs : "Great crew and food"
Points négatifs : "Seat comfort/space"

Points positifs : "Merci à Turkish Airlines"

Points positifs : "Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight."
Points négatifs : "No complaints"

Points positifs : "Great smooth flight, amazing movies, everything was clean and smelled great, crew was catering"
Points négatifs : "Nothing to complain about!"

Points négatifs : "++++"

Points négatifs : "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."

Points positifs : "Very professional. Also the transfer in Istanbul was very easy."
Points négatifs : "I felt cramped in my seat. the footrest, rather than helping, got in the way of extending my legs."

Points positifs : "The entertainment and accommodations were superb. I appreciate all the things they think of to make you comfortable. The seats were a bit hard but they reclined nicely."
Points négatifs : "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."

Points positifs : "Great choice of entertainment, food relatively good for plane food."
Points négatifs : "Crew was fine but not as friendly or cheerful as I'm used to flight attendants being. The leg room was pretty poor on this particular plane, there wasn't even space to put a small bag under the seat in front of me."

Points négatifs : "Internet"

Points positifs : "L'equipe etait serviable et courtois."

Points positifs : "Le film que j'ai regarde pendant le vol"
Points négatifs : "Mon siege, trop etroit, et je n'aime pas etre au milieu entre deux autres passagers"

Points positifs : "Comfort and boarding was well done, comfort is really good"
Points négatifs : "Crew was little bit nervous and not nice all the time!"

Points négatifs : "There was not enough milk while they know there is alot of kids"

Points positifs : "Friendly hard working staff. Great entertainment choices."
Points négatifs : "Constant long interruptions of entertainment by rather dumb announcements. Seats didn't recline and were truly packed in."

Points positifs : "Parfait. Je voyage souvent avec cette compagnie. Très satisfaite"

Points positifs : "Passing comforter The headphones for TV (full headphones red) Entertainment options"
Points négatifs : "The seafood plater and breakfast platter egg Bathroom was dirty (water spill)"

Points négatifs : "Not much Very decent efficient operation Always room for improvement"

Points positifs : "Tout"
Points négatifs : "Rien"

Points positifs : "Le systeme media est très intéressant dans les gros avions. Mais dans les petits avions il n'y en a rien."
Points négatifs : "Un sandwich comme un repas n'est pas suffisant, et encore on a un seul choix de sandwich. Il y avait un delai .mais c'est pas grave"

Points positifs : "Aircraft ,vod , food"
Points négatifs : "Thé crew : lazy cabin crew . And The pilot : unable to Land on attaturk round over. And Landing in another airport with NO explanation."

Points positifs : "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good."
Points négatifs : "When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent."

Points positifs : "The seats was comfortable"
Points négatifs : "The price was good"

Points négatifs : "A great flight!!"

Points positifs : "All was good and on time"
Points négatifs : "Just be good, they could still offer free drinks or water to passengers"

Points positifs : "It's like Air India the crew is old and cant serve the aircraft. Nothing I liked. Flight was very old. Waste if money."
Points négatifs : "Change the aircraft. Give us new aircraft or at least inform passengers this is old aircraft so we don't book. Premium economy price was very high. No service. Entertainment tv 4inc which doesn't work. Seats uncomfortable. It's better to travel will Emirates.i have no words why did I travel in BA."

Points positifs : "Efficiency"

Points négatifs : "The plane delayed by 30 minutes, I was rushed past security to wrong plane in Orlando, making me miss my flight, cue multiple times as the airlines "British Airways" and "American Airlines" bickered about who's fault it was. I'm still sat in Orlando waiting for my flight after losing my hotel in LA"

Points négatifs : "The seats are not just uncomfortable, they are awful. Worse than Wizzair!"

Points positifs : "Love the A380 it’s smoothness quietness and spaciousness. The experienced mature crew were excellent."
Points négatifs : "Food quality and selection. I"

Points négatifs : "Everything"

Points positifs : "Flight was on time. Crew were professional and courteous. Seats were fairly comfortable ( though one was broken)."
Points négatifs : "Could have been a bit more room - was slightly squashed. Disappointed to have to pay for tea. Porridge from M&S on flight was horrible."

Points négatifs : "When we boarded the plane it was a bot chaotic, quite a few people were sitting in the wrong seats (including someone sitting in mine). There was also a delay in departing because of weather (which isnt the airlines fault) but maybe a complimentary bottle of water would have been nice."

Points positifs : "It was easy to get on and off. The crew were well drilled in the art of moving people on"
Points négatifs : "BA like others charge a premium for using them over easyJet and the like. I take offence to paying £350 for a ticket and hen having to buy a sandwich. If you want to be like low cost airlines, then have the same pricing structure. BA = Rip off."

Points positifs : "The seat was comfortable, and the crew was friendly"

Points positifs : "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Points négatifs : "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."

Points positifs : "Comfort of the journey, take off and landing were expertly done, approach was just the right speed and contact was soft but firm. Crew were pleasant enough. One of them felt he always had to show his authority with a firm voice, not necessary but maybe that’s how he speaks. In general no problems"
Points négatifs : "I’m quite disappointed to have to buy food on an airline of British airways stature. My only gripe with whole day."

Points positifs : "Crew excellent as always on BA, boarding fine, usual hassle getting to seats with other passengers blocking aisle,but when you choose to sit at the rear and the plane loads the forward seats first it's to be expected. Seats were very comfortable (much better than Virgin Airbus 330) and plenty of legroom. Food was better than on previous flights and drinks service was good - shame they ran out of wine, Bacardi and gin towards the end of the flight though! Liked the automated bag drop at Gatwick, much quicker and plenary of staff in case there were any issues."
Points négatifs : "In-flight entertainment poor. Not enough choice, screens have seen better days too. Virgin do this aspect much better."

Points positifs : "City airport is very convenient from East London. Flight is only 40 minutes"

Points positifs : "The crew on the plane were lovely and the service was great. We paid for exit seats so had lots of leg room."
Points négatifs : "The plane was very old and the entertainment system poor. Small screens, no wifi and laggy interface."

Points positifs : "Nothing"
Points négatifs : "Flight delayed for 2 hours at the gate. Crew clueless about how to serve the food. Poor old BA. I remember them when they were good!"

Points positifs : "Nothing"
Points négatifs : "BA took us onboard, flew us 40 minutes into Frankfurt and they decided there was a mechanical problem and returned back into Heathrow. The next plane did not arrive until 5 hours later, which lead to missing the connection flight. We were asking for updates and nobody knew anything. We asked to be changed to different airline and they could even do that. They did not compensate or pay anything, which is unacceptable. Horrible customer service."

Points positifs : "Arrived early"
Points négatifs : "Arrived pm from manchester stayed in hotel at heathrow to fly out following day to Basel at 8am. BA would not check bag all way through. Seems they only do this at Gatwick. Poor service from Heathrow/BA"

Points négatifs : "Delays delays and delays"

Points positifs : "Enough said"

Points positifs : "Smooth experience"

Points positifs : "Service was really good"
Points négatifs : "The seats for business class were economy seats but with the middle seat being a tray!! Expecting bigger seats with more leg room. Disappointed."

Points positifs : "Comfortable short hop"

Points positifs : "Nothing. Delayed. Waiting around a lot. No satisfactory explanation."
Points négatifs : "Delays. Poor communication. Disappointment that you can now count on BA to be worse than just about all other airlines."

Points positifs : "Quick boarding, better than expected catering and a quietly efficient team in club."
Points négatifs : "Zero to complain about."

Points positifs : "Nice efficient crew"
Points négatifs : "Announcements on plane very loud sometimes"

Points positifs : "Somehow we board first than everyone else. It left and arrived on time. Friendly service."

Points positifs : "The staff were wonderful within my two boys aged 6 and 7. There was really good room and the entertainment of Paddington 2 and then comedy shows was a great balance. Really enjoyed it."
Points négatifs : "Only down side was the food, had to pay, quite expensive and didn’t really get ‘a meal’ as such."

Points positifs : "How efficient, professional and pleasant the captain As well as cabin crew were."

Points positifs : "Cleared Gatwick security fine. Boarding was fine. Departed gate on-time."
Points négatifs : "Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane)."

Points positifs : "Only one layover in London"
Points négatifs : "Emirates, Etihad flights I thought were a bit newer and better in terms of comfort and entertainment with more charging ports etc"

Points positifs : "Crew were good , food was ok."
Points négatifs : "Flight delayed again so both flights to USA and return were delayed... not a great experience . Entertainment took a cou0le of hours to sort, they had to keep resetting it"

Points positifs : "speediness of boarding"
Points négatifs : "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."

Points négatifs : "For some reason we were boarded and ready to go and only then did they think to send for a de-icer. A 40 minute delay on a 1 hour flight. At the other end we then had to wait 20 mins to get off."

Points positifs : "Great staff, ultra professional"
Points négatifs : "Small food portions!"

Points positifs : "The crew were very friendly, and the flight was smooth and on time."
Points négatifs : "Boarding was a nightmare. There was not enough room for people to wait, no queuing in place nor priority boarding. We were in row 19 (so mid way through the plane) and by the time the refreshment trolley got to us a large majority of the food AND drink was sold out - seemed very strange!"

Points négatifs : "The screen was pretty big but quality pretty bad. Looked like 80s CRT. Also bad selection. Luckily it was a red eye flight."

Points positifs : "flight on time"
Points négatifs : "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Points positifs : "I did not use the entertainment. The crew was refreshingly professonial, helpful, and cheerful [in a British way]."
Points négatifs : "I'm tall and the budget seat was 'tight'. But it was to be expecdted."

Points positifs : "I love the bins by the side of the Airbus, and for an economy seat there was a good amount of leg room."

Points positifs : "General advantage of flying with BA like T5 and lounges"
Points négatifs : "Food quality going down every time and no flight entertainment for a 4 hrs flight."

Points positifs : "Nothing"
Points négatifs : "Seats are ver very bad no good food no good Sevres"

Points négatifs : "After taking off in San Francisco flight got re-routed to Minneapolis because of a sick passenger on board. Caused me to miss my connection in London and the subsequent flight I was put on because of the delay. Spent 10 hours overnihht at Heathrow in London because British Airways wasn't giving out hotel vouchers just £15 in meal vouchers. Disappointing."

Points positifs : "Plane sort of on time outward. Early coming home."
Points négatifs : "We arrived at the new Terminal 5 purpose built for British Airways only a short time ago. We therefore expect to walk to plane from terminal via air bridge like most other modern international airports to get to the plane. BUT NO. We are crammed onto a bus standing up and bussed all around the airport for 15 minutes being thrown about like you are in some third world airports. The aircraft being parked on the wrong side of the airport on return journey I presume the baggage was quite late to baggage hall. I will avoid BA if possible in future as this is not the first time I have had long bus rides between plane and terminal at Terminal 5"

Points positifs : "Aisle seat"
Points négatifs : "No leg room"

Points positifs : "I liked that I got home safe"
Points négatifs : "I didn't like the 2 hour delay to my schedule. Zero complimentary drinks or snacks to say sorry. Bumpy ride for two and half hours. Stuck on the tarmac at Gatwick for 40 minutes."

Points positifs : "Storage bins next to seat in world traveller plus"
Points négatifs : "Lack of seinking water and no toilet in the world traveller plus cabin - curtains divided off the area blocking access to any toilets!"

Points positifs : "Good price and pleasant plane environment"
Points négatifs : "Having to pay for seat choice"

Points positifs : "Food"
Points négatifs : "Comfort"

Points négatifs : "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."

Points positifs : "One lady was so mean when I asked her a question ."
Points négatifs : "Be more smiling and helping customers when needed"

Points positifs : "Personnel gentil"
Points négatifs : "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"

Points négatifs : "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."

Points négatifs : "Iberia est une.compagnie mauvaise, qui ne se préoccupe pas du délai entre deux vols A éviter"

Points négatifs : "Correspondance trop court, on a faillit rater l'avion, alors que j'avais demandé quelques jours avant si c'était suffisant en terme de délai. De plus, le bagage n'a pas suivi et est resté à Madrid (retour seulement demain)"

Points positifs : "So many movies!"

Points positifs : "Vol a l'heure Personnel avenant"
Points négatifs : "Tous les services sont payants. Le service WiFi à bord ne fonctionnait pas"

Points positifs : "Sympatique"
Points négatifs : "L'embarquement."

Points positifs : "Le personnel de bord était inattentif, cela se voyait qu'ils n'avaient pas envie d'être là. Aucun passage entre les deux repas (pendant 8 heures d'affilée), puis le café servi jusqu'à la moitié des rangées seulement, avant l'atterrissage, personne n'est passé vérifier les ceintures."
Points négatifs : "Un personnel naviguant plus présent, plus professionnel, sérieux et souriant? Quelques passages avec de l'eau pendant le vol entre les repas."

Points positifs : "Le personnel de bord à été bien Mais tout le monde qui est en bas qui est au sol était très mal"
Points négatifs : "Le personnel de sol était très mal"

Points négatifs : "Le retard et la prise en charge à l'arrivée"

Points positifs : "The time arrived at the airport was great"
Points négatifs : "Not enough leg room, had to wait too long for shuttle bus to the terminal."

Points positifs : "Tenía reservado uno y de repente desaprecio"

Points positifs : "On time"
Points négatifs : "Space"

Points négatifs : "Seats switched from together with my wife on our honeymoon to seperate.Rrude front desk staff."

Points positifs : "Cabin crew was friendly and efficient"
Points négatifs : "Crappy plane for an international flight"

Points positifs : "J’ai voyagé avec un chien en soute. On m’a tenu informé que mon chien était bien à bord lors du changement d’avion."

Points négatifs : "Ma valise n’à pas suivie à Madrid. Résultat 4h d’attente à Genève pour la réclamation de valise. Horrible !"

Points positifs : "Flight time"
Points négatifs : "That I fly in Tourist"

Points positifs : "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Points négatifs : "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."

Points positifs : "Personnel de bord excellent, cabine très agréable pour un vol au même prix que Ryanair ! Merci à Iberia d'être sur cette ligne. Vol excellent."

Points positifs : "Équipe que je plains d'ailleurs."
Points négatifs : "Rien à manger ou à boire. Place très limitée pour les jambes. C'était mieux avec Ryanair"

Points positifs : "The entertainment was probably the best part of the flight."
Points négatifs : "The staff were less than friendly, the food was terrible . Not to mention it was like pulling teeth to get a beverage from time to time. Wouldn’t do it again...... there too many service oriented airlines available to make this mistake again."

Points positifs : "NOTHING, now waiting in airport for four hours."
Points négatifs : "55-minute connection across terminals - five of us missed this flight. Iberia didnt even offer a voucher for breakfast. Makes this an overnight nightmare"

Points positifs : "This was a good flight with good service and a nice crew. It was especially nice to have actual silverware to use for the meal."
Points négatifs : "Changing terminals in New Yory was challenging because the route was not clearly marked. They did not honor the on-line boarding passes, so I had to go to the counter to reprint the boarding passes and then go through security again. I also would have preferred a clean blanket once I got on board. The flight attendants seemed hesitant to speak to me in Spanish, which I speak pretty well and they also seemd uncomfortable talking to me in English, which is my native tongue. This made it hard to interact with them in my normal good natured way."

Points positifs : "Embarquement efficace"
Points négatifs : "Même pas de bouchon d’oreille ni de masque pour dormir sur un vol de 23 heures... Nourriture insipide"

Points positifs : "Vol correct et à l’heure"
Points négatifs : "Même pas des cacahuètes gratuites sur la compagnie nationale. Service minimum : ne vaut pas mieux qu’une low cost."

Points négatifs : "Consignes de sécurités non respectées par le personnel naviguant Porte cockpit ouverte en vol par une seule personne. Contrôle ceintures et sièges sommaire. Site web fonctionne mal lors de la résa des sièges"

Points négatifs : "1h15 de retard"

Points négatifs : "Bagage abîmé en soute"

Points positifs : "Nothing"
Points négatifs : "Flight from Iberia, operated by AA and finaly no flight!!!!!"

Points positifs : "Un décollage et un atterrissage en toute douceur. Je n' ai absolument pas senti que l avion se posait. C est très agréable"

Points positifs : "I liked the service and, the in flight entertainment system. It was good food."
Points négatifs : "There was very little legroom in economy class. I was thinking for an overseas flight the would be more than 31 inches pitch of legroom, Mabye the can work on that on such a big plane."

Points positifs : "Landing was perfect"
Points négatifs : "Everything was fine"

Points positifs : "Reclination system, closer and closer to the AVE, is an advantage. Although still to improve how not to disturb the passenger behind you."
Points négatifs : "Boarding was messy. We barely fitted in the waiting area. Food quite crappy, especially breakfast."

Points positifs : "Smooth, more food than I've had in the past on united, everyone was friendly, everything seemed clean, smooth take off and landing!"

Points négatifs : "The plane was absolutely freezing. It was so uncomfortable. And no leg room whatsoever. I couldn't even cross my legs."

Points positifs : "The crew was not the worst crew."
Points négatifs : "Apart from the small, uncomfortable seats, the food was very gross, inedible if you're not starving, and I've been fortunate to travel a lot and I've never ever been on a flight that announces towards the end of travel to reread emergency cards, and that if evacuation is needed, to not grab your stuff (wtf?!). incredibly not comforting considering the plane was super shakey during the flight."

Points positifs : "Rien !"
Points négatifs : "Le prix du billet pour la prestation. De plus une surcharge bagage de 195€, alors qu'au moment de la réservation il n'y avait aucune possibilité d'intégrer des bagages. J'appelle ça tout simplement du vol. Le client est pris devant le fait accompli et n'a que le choix de payer... Bref, je ne recommande nullement cette Vie aérienne."

Points positifs : "Rien ! Et je pèse mes mots. Je ne suis pas en colère, j'écris ces commentaires à froid."
Points négatifs : "Le prix du billet pour la prestation. Pas à boire, pas à manger. Sièges usés, défoncés..."

Points négatifs : "The airline put me on standby for my connecting flight without telling me at anypoint until I was at the gate. I lost a day of vacation and instead had to wait in Madrid for 4hrs, fly to a neighboring city, and then take 2hr bus to my final destination."

Points positifs : "Yes"

Points positifs : "Rapidité du vol"
Points négatifs : "Pas de confort, siege payant, valise facturee payante"

Points négatifs : "The only bad thing is that the checking at JFK was very long!!!!"

Points positifs : "Good movie selection"
Points négatifs : "check-in very poor. Priority check-in was slower than the others. The attendant was unhelpful and had inaccurate information"

Points positifs : "Enregistrement prioritaire avec la poussette . A l'heure à l'arrivée"
Points négatifs : "Sièges avec peu de place pour les jambes (moins que sur des boeing). Attente excessive de la poussette et des valises à l'arrivée."

Points positifs : "Lie-flat seats were very comfortable. Flight was quite smooth. Left late but arrived on schedule. Wine was very good."
Points négatifs : "Food was disappointing. IFE was so-so. Baggage handling was very slow on arrival."

Points négatifs : "Missed my connection because they weren't super clear about the gate and then just kept me on standby. Would have liked to have had some options, like actually booking my flight so maybe I could have explored Madrid on my 9 hour layover after missing my flight by 4 minutes. And then they kept me shuttling back and forth while doing this. I went through security 4 times."

Points négatifs : "The clarity about baggage fees, really unclear and very expensive."

Points négatifs : "The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now"

Points négatifs : "Ils ont perdu mon sac avec ma carte bleue et permis de conduire je ne Peux pas payer mon hôtel je sais pas où dormir"

Points positifs : "Clear communication about delays and boarding, comfortable seats, great service."

Points négatifs : "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."

Points positifs : "Price. Service and food offered in the plane"
Points négatifs : "The boarding process: everyone crowds into the line without regard of the grouping."

Points positifs : "6h30 de retard, 0 communication, connexion ratée, toujours dans la queue à Lisbonne pour savoir si on va avoir un hôtel pour ce soir."
Points négatifs : "Plus ou moins tout, et au moins donner un repas correct."

Points négatifs : "We ended up with two center seats. Person in front put back her seat so I couldn't even fully unfold my service tray"

Points positifs : "."
Points négatifs : "Pas de retard !!!"

Points négatifs : "C’est complètement bizarre , on ne peux pas choisir un film pour commencer a regarder. Ils commentent au même temps et c’est vraiment impossible."

Points négatifs : "Aucun rappel du vol.aucin message d'alerte. Aucun sens commercial. Je ne suis pas montrée à bord. Achat dun nouveau billet. Fini avec la TAP."

Points positifs : "Bon vol bon pilotage plutôt confortable Proposition de boissons"
Points négatifs : "La proposition de sandwich Un peu de retard au décollage"

Points négatifs : "Départ à l’heure"

Points négatifs : "Avoid Lisbon airport and TAP Air Portugal at all costs. A 1 hour connection at the inefficient Lisbon airport resulted in a 9HOUR DELAY. MISERABLE. Air Portugal didn’t allow adequate connection time."

Points positifs : "Personnel de bord souriant et au petit soins. Avions propre"
Points négatifs : "Embarquement encore une fois chaotique, encore une fois en retard (aller comme retour) et une politique de bagages à main aléatoire. Malgre une taille autorise, impossible de comprendre pourquoi nos valises sont passées en soute plutôt qu'à main par rapport à la valise du voisin. Dommage"

Points positifs : "Avion propre et moderne Personnel à l'ecoute"
Points négatifs : "L'embarquement catastrophique. Personnel peu sympa, j'organise et aucune explication sur le retard."

Points négatifs : "Not missing our connecting flight because if flight / airport delays."

Points positifs : "Très bonne place attribuées, peu de monde dans l’avion."
Points négatifs : "Repas pas top, pas de divertissement si ils ne sont pas télécharger en amont dans l’application."

Points positifs : "Très bonne place attribuées, peu de monde dans l’avion."
Points négatifs : "Les repas sont pas top, pas de divertissements si on ne telecharge en avancent ceux de l’application."

Points positifs : "Rien. Nous n'avons pas eu accès à notre vol."
Points négatifs : "Nous sommes arrivé 15min avant le décollage et nous nous somme vu refuser l'embarquement. La prise en charge par la suite était catastrophique. Et cela decale toutes nos vacances et engendre des frais supplémentaires."

Points positifs : "La place pour les jambes"
Points négatifs : "Nous avions une correspondance à Lisbonne. Le personnel. Le départ sur Paris étant en retard le personnel aurai pu faire sortir en priorité les personnes ayant une correspondance et nous affréteur une navette pour que nous puissions prendre notre vol. Nous n'avons pas pu monter dans l'autre avion."

Points positifs : "Seats are comfortable and room for pack pack under seats"

Points positifs : "Le personnel de bord était sympathique."
Points négatifs : "Mon repas et celui de certains passagers venait d’une enseigne du lounge de l’aeroport Exki: un but de baguette dur comme pas possible donc je l’ai touché avec de la confiture, du beurre et un muffin pas du tout frais..."

Points négatifs : "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."

Points positifs : "-"
Points négatifs : "-"

Points positifs : "Bien organisé"
Points négatifs : "Pas d’ecran Disponible pour regarder des films"

Points positifs : "Petite Collation appréciable"
Points négatifs : "Pas de divertissement (écouteur, écran..) pendant 2h25 de voyage"

Points négatifs : "J ai du paye 120 euros au guichet d enregistrement pour 1 bagage en soute alors que sur lors de l'achat il m a semble avoir droit a 1 bagage. Mais impossible de retrouver la trace sur mon mail de confirmation. Pouvez-vous vérifier et a l avenir être plus clair sur nos droits ou non aux bagages en soute ainsi que le prix du bagage sur votre site si vous le proposer et le prix au guichet . Cela augmente significativement le prix du billet donc mérite de nous informer clairement et complètement. Merci de votre compréhension et de votre réponse."

Points négatifs : "Les agents tap de l’aeroport de Dakar m’ont fait manquer mon vol par non assistance et désinformation totale. Ils n’ont aucun professionnalisme et limite ils t’insultent. Je suis sénégalaise mais je suis très déçue du comportement des agents à l’aéroport de Dakar. La plus grosse déception de ma vie"

Points négatifs : "I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining."

Points positifs : "Decent boarding and un-boarding, a small sandwich during the flight"
Points négatifs : "Impossible to use a laptop for a 1m80 big guyin the middle seat: seats are soooo narrow"

Points positifs : "I’m taking offFlight was smooth and service was great."
Points négatifs : "Flight was smooth and service was great. Long wait before taking off."

Points positifs : "Cancelled flight. Charged for bags even though we prepaid for them."

Points négatifs : "On m’a forcé à mettre mon bagage en soute en m’assurant que le’ vol était complet. En me baladant pendant le vol. J’ai vu près d’une dizaine de place de libre..."

Points négatifs : "The plane was very small service was not good and the crew were not that friendly"

Points positifs : "Tap est une tres bonne compagnie un des meilleurs en Europe"
Points négatifs : "Rien vraiment toutcest bien passer dans l'ensemble"

Points positifs : "Boarding, crew, timeliness, choice of entertainment, modern plane."
Points négatifs : "Food could be more inspired, legroom is limited"

Points négatifs : "L'avion a eu deux heures de retard. Nous avons passé la journée dans les aéroports et les avions. De plus, on nous a donné aucune info sur le retard. Difficile de gérer la correspondance."

Points négatifs : "L'avion a eu deux heures de retard. Nous avons passé la journée dans les aéroports et les avions. De plus, on nous a donné aucune info sur le retard. Difficile de gérer la correspondance. Arrivée à Casablanca 18h au lieu de 16h."

Points négatifs : "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."

Points positifs : "Flight was delayed leaving Newark so we missed our connection in Portugal which was supposed to take us straight to Venice. Instead TAP gave us a replacement flight to Madrid and then from Madrid to Venice A FLIGHT WITH TWO STOPS IS NOT WHAT WE WANTED OR PAID FOR. Madrid was also delayed and we missed our connection to Venice. We got a new flight from Madrid to Venice and had to wait 5 hours for it. A trip from New Jersey to Venice ended up taking OVER 24 HOURS!!!! Due to the disgraceful disorganization and service of TAP PORTUGA we missed our best friends rehersal dinner a memory we would have loved to have. Extremely disorganized, terrible customer service OH AND WE HAD TO PAY FOR OUR BAGS TWICE to get reimbursed later but I don’t believe anything Tap Portugal says so we’ll see. Staff advice did not align and they were unapologetic for the experience we received."
Points négatifs : "Everything. The travel experience was a literal nightmare and not what we paid for. It’s criminal actually."

Points négatifs : "Pas assez de place pour les jambes"

Points positifs : "Food was ok"
Points négatifs : "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"

Points positifs : "zero."
Points négatifs : "bad experience- The personnal was not that good! Lack of manners! Bording was evryone for himself; people with children left behind, evryone got in, all at once. The food was very bad, usual it is good..I dont know if i would fly again with TAP"

Points négatifs : "Friendliness flight attendees Service on board Equipment/ tv Food beverage service Language skills of flight attendants"

Points positifs : "It was a very comfortable flight and I love the dinner they served! Would fly TAP again."

Points négatifs : "Poor entertainment"

Points positifs : "Fast boarding"
Points négatifs : "Had to wait forever to find out Gate Number."

Points négatifs : "la nourriture le siège cassé le manque de film en français"

Points positifs : "Nice crew"
Points négatifs : "No VOD No food available in between meals"

Points négatifs : "Retard de deux heures du début de vol"

Points positifs : "Le repas"
Points négatifs : "La propriété de l avion"

Points positifs : "Absolutely nothing. Bathrooms were dirty upon boarding, crew did not even come around with water more than once, the airline couldn’t resolve even the most simple issues. Terrible experience"
Points négatifs : "Any form of customer service, maintenance of bathrooms, ability to resolve travel agent dispute. Change of seats. They were able to do nothing except sorry."

Points positifs : "Satisfait"
Points négatifs : "Sans avis"

Points positifs : "Le personnel était sympa et disponible"
Points négatifs : "Améliorer la qualité des repas"

Points positifs : "Personnel à bord sympa"

Points positifs : "Yes amazing crew , comfy seats"
Points négatifs : "Food"

Points positifs : "On time departure. Flight from New York"
Points négatifs : "Flight to Lagos."

Points positifs : "Nothing we were delayed for two hours"
Points négatifs : "They could have paid more attention to my luggage by not losing them"

Points négatifs : "This was my worst flight experience. Our flight delayed 3 hours from JFK to Casablanca and the airline did not make arrangements for the connecting flights in Casablanca. Everyone on the flight from jfk missed their connection. This caused so much frustration for myself and others."

Points positifs : "Ok"
Points négatifs : "Honesty"

Points positifs : "Horrible airlines...i will never flight them again. Bad customer service in New York and Casablanca. Long delays, dirty planes, very noisy cabin, limited entertainment, etc......"
Points négatifs : "Too long to write, kick them off of your platform ASAP or I will never use kayak"

Points positifs : "Personnel très présent confort des sièges"
Points négatifs : "Retard d’une heure avant décollage"

Points positifs : "Bien"
Points négatifs : "Que je puisse pas perdre mon passeport"

Points positifs : "Acceptable"
Points négatifs : "Que perde pas mon passeport"

Points négatifs : "Bonjour , J’ai demandé si il y avait des couvertures pour mes enfants. L’hôtesse m’a dit qu’elle allait voir. Elle n’est jamais revenue ni pour me dire qu’il n’y en avait pas ni pour m’en donner! Pas très “PRO” je trouve. L’avion n’était pas propre avec des traces. Le petit dej était mauvais"

Points positifs : "Crew was performing properly. My special meal was very delicious. Thanks"
Points négatifs : "Clean the toilets more regularly, and manage noisy adults. I suggest adding penalties to passengers that cause disturbance for others. There was a loud dispute near my seat."

Points positifs : "Grand espace pour les jambes"
Points négatifs : "Retard"

Points positifs : "Le personnel accueillant"
Points négatifs : "Le repas"

Points positifs : "Surclassement en premium"
Points négatifs : "Décoller à l heurre."

Points positifs : "Le personnel du bord était agréable, disponible et au service d’un avion énorme plein d’enfants en bas âge."
Points négatifs : "Pas d’écouteurs disponibles, ma tablette était cassé, impossible de l’utiliser pour manger au risque de retrouver le plateau par terre."

Points négatifs : "Seats were uncomfortable for anyone tall and they were very hard. Dirty pillow no cover. Food very disappointing."

Points positifs : "Tout"

Points positifs : "Correct"
Points négatifs : "Le repas et le vol a l’heur"

Points négatifs : "J'ai acheter des produits le Stewart mas pas rendu la monnaie 11 € c'est le geste et confiance ,cheveux dans le pain"

Points négatifs : "Retard, service, l'écran qui ne fonctionne pas"

Points positifs : "Service by crew/ excellent"
Points négatifs : "Boarding process delayed and chaotic."

Points positifs : "Sky-Ram Repas délicieux Personnel accueillant et professionnel"
Points négatifs : "Confort siège business"

Points positifs : "Sky-RAM, génial et innovant"
Points négatifs : "Pas de possibilité de télécharger son téléphone Confort des sièges en classe business:limite Petit déjeuner : proposer autre chose que beurre et confiture non compatibles avec diète"

Points positifs : "La disponibilité du personnel"

Points positifs : "L’accu Chaleureux"

Points négatifs : "Enregistrement extrêmement lent"

Points positifs : "Beaucoup de repas. Personnel beau et gentil"
Points négatifs : "Pas d'écran pas de film"

Points négatifs : "A l’aller et au retour, si vous avez une place au dela de la rangee 25 vous n’avez pas le choix c’est poisson. Le boeuf ou poulet n’est plus disponible."

Points négatifs : "Boarding was horrendous. The flight was so delayed but no one updated us on the status. It caused many people (including me) to miss connecting flights at Casablanca. Terrible communication. And they aren’t helpful at all even when they completely screw up your travel plans."

Points positifs : "Acceuil"
Points négatifs : "Néant"

Points positifs : "I like the service and and the crew were very great and everything was on the time"
Points négatifs : "I like to keep the serving like that"

Points positifs : "Staff were friendly"
Points négatifs : "Boarded 90 minutes before the flight and then had a 3 hour runway delay after pulling away. Waited a very long time for luggage Communications were long Arabic statements and then only a very brief few words in English"

Points positifs : "L’equie était bien organisée, serviable et patiente. Y avait pas de retard"
Points négatifs : "La nourriture"

Points positifs : "Flight crew was helpful."
Points négatifs : "Food not great. Bathrooms a mess."

Points négatifs : "Left an hour late with no explanation. They left the lights on for most of the flight. Very little legroom."

Points négatifs : "Les plateaux repas ne sont pas au niveau."

Points négatifs : "Check-in désorganisé. Une fois arrrivee au comptoir d’enregistrement après avoir fait la queue, la compagnie a exigé que j’aille retirer ma carte d’embarquement a la machine et que je refasse ensuite la queue. J’ai été d’autant plus énervée que je savais par avance que la machine ne pourrait pas me délivrer ma carter d’embarquement, car j’ai un visa qui bloque toujours l’enregistrement en ligne et aux machines. L’employé du comptoir n’a rien voulu entendre et m’a fait perdre mon temps."

Points positifs : "Équipage très aimable."
Points négatifs : "L'hygiène des toilettes très médiocre. Une vraie porcherie. L'espace entre les sièges très petit. Impossible de bouger et impossible de se baisser prendre quelque chose qui tombe à terre."

Points positifs : "Le service et les repas"

Points positifs : "I had a flight booked and confirmed for 3/27/18 and upon arrival in Casablanca when I wanted to check into my flight I was told that there was no flight until 24 hours lasted. No help was provided and the customer representative was very rude and dismissive. I have a performance in Sierra Leone that I have missed and a lot of money spent."

Points négatifs : "Le retard et changement de destination"

Points négatifs : "La RAM a besoin d’investir sérieusement sur le choix et la formation de son personnel navigant: pour le peu de temps consacré au cliebrs ils sont irrespectueux, agressifs et souvent pas à leur place."

Points positifs : "Cheap flight with all the usual comforts of economy class."
Points négatifs : "Everything was fine"

Points positifs : "The seat back entertainment was decent; good recent releases."
Points négatifs : "Flight was delayed nearly 2-3 hours, for no apparent reason other than the flight crew showing up late. People were asked to queue up and then, after an hour, told that we wouldn't be boarding soon, with no estimated boarding time. On the flight I was next to a talk man who had paid extra for a bulkhead seat, but once his ticket was issued he was in a regular seat. The flight crew absolutely did not care. A number of people missed connecting flights due to the long delay. English announcements were incomprehensible."