Trouvez des vols pas chers États-Unis - Marseille

Points positifs : Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??

Points négatifs : Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water.

Points positifs : The crew was excellent. However the business class seats were terrible. You had to step over a sleeping customer to get out of the seat. There was no place to put anything other than a distant little drawer under the TV. The food choices were the same old chicken and pasta.

Points négatifs : Food selection

Points positifs : Crew was amazing

Points négatifs : Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!

Points positifs : Crew good, plane clean.

Points négatifs : Seats very cramped.

Points positifs : Entertainment

Points négatifs : Boarding process and food

Points positifs : Comfort of A380 Legs space

Points négatifs : Terrible Connecto in Frankfurt We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service

Points positifs : Awfull!!

Points négatifs :

Points négatifs : no communication about delays. lost my luggage. Left JFK without the kids strollers, car seat, and bags!

Points négatifs : Good

Points positifs : On time. Generous luggage allowance.

Points négatifs : Passport control in Tunis was very bad. Transfer process in Casablanca also not great. Tunis Casablanca leg was very cramped seat.

Points positifs : Crew rude and seat aren't comfortable.also didn't get my 4 piece of luggage...I'm still waiting yet!

Points positifs : Speed boarding and organized overall. Nice crew.

Points positifs : Efficient well groomed staff, thoughtful amenities such as baby seat belts & toiletry kit containing toothbrushes. Palatable tasty cuisine.

Points négatifs : - Leave on time - Working onboard Entertainment system

Points négatifs : The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app

Points positifs : The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!

Points négatifs : It was a great experience

Points positifs : Comfortable seats and good entertainment, nice food

Points négatifs : Cabin crew were not friendly, and were resistant for any special requests

Points positifs : Food was really good and no delays. Entertainment also really good.

Points négatifs : Can't really think about something.

Points négatifs : We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.

Points positifs : The food. Crew was ok

Points négatifs : This is basically a southwest plain with a curtain to separate classes. No entertainment, no first class seats, no WiFi. Just a seat between us. No legroom. Y’all should be ashamed to call that first class. Waste of $

Points positifs : The crew.

Points négatifs : The aircraft: too old! No charging ports, entertainment system horrible. The food was not super.

Points positifs : Flight space was quite empty in my section so that was AMAZING. Crew was lovely and helped with a few requests for myself and travel companions. Very good selection on tv and movies and the refurbished aircraft was very comfortable for me on this flight. Probably helps having seat to self.

Points négatifs : Nothing on this occasion

Points négatifs : Luggage Fees out of Croatia despite my One World Status were a big surprise!

Points positifs : Efficient boarding and left early! Hold luggage arrived really quickly on conveyor belt.

Points négatifs : Nothing on this occasion.

Points positifs : Our flight attendant was awesome. Very friendly and attentive.

Points négatifs : The cabin temperature was cold and the flight was delayed by over an hour.

Points positifs : Crew good, plane clean.

Points négatifs : Seats very cramped.