Trouvez des vols pas chers avec SWISS

Points positifs : The boarding process was easy

Points négatifs : Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off.

Points négatifs : We were packed like sardines! My flight made me want to retire from traveling!

Points positifs : Awful!!!

Points positifs : The crew was very professional and helpful. If you travel Business Class it is very pleasant. But if you are traveling Economy the boarding management and economy seats suck! Many people were complaining about how narrow the economy seats are on the A320/330 aircraft.

Points négatifs : Swiss has finally done it! If you are a person who is large framed, around 225 lbs or higher you will not fit into their economy seats. I'm quite athletic and not obese but large framed (ex- football player), I could not sit squarely in the seat as my hips were severely pinched. Misery :(

Points négatifs : horrible dry croissant for breakfast

Points positifs : Crew was top

Points négatifs : 45 min delay , shame ..... always the same problem with Frankfurt airport...

Bring headphones

Points négatifs : Rude ground staff at Athens airport, unable to check in online prior to flight, had to wait in line for over an hour for a connecting flight and run to the gate to then be told I was on standby for my next connecting flight. Poor customer service, no headphones given even though all seats have tv screens - such a small thing can make a difference to overall experience eg providing headphones. The check in and boarding forbthis flight was an absolute joke. Two men were about to have a fight due to how irritated everyone was for standing in line for so long. No need whatsoever. Meanwhile 3 staff sat at the ticketing desk and just watched the line grow! When I asked for assistance they brushed me off as if I were a flea! Athens Swiss airlines ground staff are up there with the worst customer service I’ve seen.

Points positifs : Food was ok

Points négatifs : AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only

Points positifs : Movies

Points négatifs : Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one.

Points positifs : Food was good .

Points négatifs : Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class

Points négatifs : Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine.

None

Points positifs : None

Points négatifs : None hate the experience

My name was not In the system

Points positifs : Nothing

Points négatifs : Had to pay the $259.00 to get another flight because my name wasn’t on the flight had to be on the phone for a hour and 28 minutes just to get my name on a flight after I paid over $900.00 on my round trip flight this was an awful experience and did not and will not book any flight ever with these airlines or the company representing them as VAYAMA

Points positifs : I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!

Points négatifs : Email updates before flight! Not a single email sent!!

Points positifs : I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line.

Points négatifs : It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined.

Points positifs : Considering I'm still in Zurich since they rescheduled my flight for the next day I would say there is nothing positive to say at this point.

Points négatifs : Due to over booking they did not wait for connecting flight and instead bumped me onto the next day flight so I would say they could have been more honest in their dealing.

Points négatifs : 70’ late on a 45’ flight

Points positifs : It was a normal flight with any extra confortable feature.

Points négatifs : Not delay Treatment in the boarding Gate was ride, asking for visa despite I dont need it.

Points négatifs : Swiss Air from Athens to Zurich stellar—excellent service, seating, food—but left one hour late due to air traffic. Nearly missed connecting Edelweiss flight—and that flight was just terrible. Passengers behind me constantly kicking, pulling my seat—wouldn’t allow me to put seat in recline position.

Points négatifs : Better entertainment for an 8 hour flight. Take under consideration that tall guys can’t be squeezed in for 8 hours.Give some space to people who really need it