Les toilettes était sales et mauvaise odeur
Les toilettes sales durant tout le vol Grave Problème d'odeur dans l'avion a l'avant
Le transit proposé par Pegasus m'a obligé à courir entre mes deux vols
Le personnel de bord est rapide et efficace. Impossible d’emporter un bagage à main, tout est rempli en quelques minutes les gens ne respectent pas les limitations et donc les autres. Mais 10 minutes de retard à l’arrivée.
Retard au départ et retard au retour Le staff fait rentrer les passagers sans prioriser les numéros des rangs du coup c’est un grand bazar et on prend du retard
équipage au top meiux qu a l aller
changement de porte d embarquement au dernier moment et j ai failli rater l avion l amabilite du personnel d embarquement et du personnel a bord de l avion l impossibilité de changer des billets sur le site internet flypgs
Ma valise est arrivée cassée cela a tout gâché ! La compagnie n’est jamais disponible pour les réclamations bien évidemment..
Embarquement en retard. Sièges peu confortables. Aucun écran dans la cabine. Repas très chers. Personnel parlant à peine anglais, ne débarrassant pas nos plats, incapable de nous renseigner sur le retard pour nos correspondances.
il y eu du retard pour le décollage
bloquer au niveau de l'embarquement sans explication pour nous mettre dans un autre avion, et à du payer un supplément sur place de 600€
Points négatifs : "Staff are not friendly, airplane was old and seats were very uncomfortable"
Points négatifs : "Seats"
Points positifs : "Customer service is awful I will never fly Pegasus again"
Points positifs : "Bon vol"
Points négatifs : "Le siège pas très confortable, pas de prise pour recharger nos portables et on pouvait pas rabattre le dossier en arrière. pas très confortable"
Points positifs : "C'était un bon vol."
Points négatifs : "Le siège pas très confortable, pas de prise pour recharger nos portables et on pouvait pas rabattre le dossier en arrière. pas très confortable"
Points positifs : "I may never travel with this airline"
Points négatifs : "I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it"
Points positifs : "Nothing"
Points négatifs : "As an international traveler, I'm not aware of international flight times and rules when traveling. Thus, before my flight on the day, I tried to check-in online which was not available. I then checked check in times cut offs and on the website it clearly says in black and white that check in closes 45mins prior to departure. I made it to the Pegasus check in desk 55mins prior to departure, but it was already closed. In a complete frenzy, I ran to the one and only Pegasus agent and she absolutely refused to help me, saying "everyone knows it's one hour before check in". Uhm, no, everyone doesn't;t know, which is why they go and check it out on the website. That caused me not only to miss a flight and lose €120, but I then had to buy another flight for €370!!!!!!!! I now have to fight my way to the top to dispute this case."
Points positifs : "Always on time"
Points négatifs : "Nothing"
Points négatifs : "seats are not comfortable at all"
Points positifs : "Flight was on time"
Points négatifs : "Too much waiting for boarding and staff was not friendly"
Points positifs : "Flight timing was good"
Points négatifs : "Boarding was a bit complicated"
Points positifs : "Bording was fast and the plane took off on time."
Points négatifs : "Siège non réglable sur 3h30de vol"
Points négatifs : "Pegasus cannot fly without a dalay of at least 1 hour !!!"
Points positifs : "Nothing"
Points négatifs : "Unexpected Flight Cancelation; zero assistance replacement, alternative flights, overcharging baggage, no refunds despite flight cancellation, disappearing of Pegasus staff instead of assistance, no assistance when calling headquarters, stranded for days w no help on site nor by phone, deferring to third party vendor"
Points positifs : "price. flight. comfort. convenience"
Points négatifs : "delay"
Points négatifs : "Une vraie Lowcost... le bus est même mieux que cet avion"
Points négatifs : "Not much"
Points positifs : "Globalement ok"
Points négatifs : "Délai de plus d'une heure pour le décollage"
Points positifs : "The price"
Points négatifs : "The seats"
Points positifs : "Friendly crew."
Points négatifs : "Not being able to check-in online."
Points négatifs : "Poor airline"
Points positifs : "It got me there safely"
Points négatifs : "No free drinking water and it wasn't that cheap of a flight to say it a budget airline."
Points négatifs : "Late Irritably staff No food"
Points négatifs : "Almost one hour delay to board and take off!!!"
Points négatifs : "My bag did not arrive"
Points positifs : "Professional crew paying fit"
Points négatifs : "Paying for drinks"
Points positifs : "The flight was delayed, presumably due to weather conditions"
Points positifs : "As noted above"
Points négatifs : "Nothing really"
Points positifs : "Nothing"
Points négatifs : "Flight got delayed Grumpy crow Seats not comfortable"
Points positifs : "Nothing"
Points négatifs : "Airline stuff was bad in palne which not care about undisable boy was travel with me"
Points négatifs : "the flight was delayed without telling us why we were late from our next flight"
Points positifs : "Absolutely nothing"
Points négatifs : "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Points positifs : "This is a budget airlines, compare to Ryanair seats Pegasus Airlines seats has more leg room, especially I have long legs I need more leg room."
Points négatifs : "I know this is a Turkish airline, but the cabin crew could do with a bit more understanding of English"
Points positifs : "Good price, times of flights worked for what I wanted"
Points négatifs : "Transfer between flights was on a short timescale and I received several warnings from pegasus about delays at the airport, because of this I purchased a fast track via their site. This was a total waste of money as there was only one Peterson dealing with fast track and long queues, this meant that ordinary queue was dealt with faster."
Points positifs : "They canceled the flight 1 earlier than its time, and refused to refund. Instead asked the passengers to come tomorrow next time. What about the connections? All lost, or canceled other flights."
Points positifs : "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Points positifs : "The cappuccino"
Points négatifs : "Late departure and late arrival. Huge queues at Gatwick immigration. Too hot throughout the flight - the crew didn't bother adjusting the temperature it was left to the assemblers to complain No in flight entertainment whatsoever Had to pay for a coffee."