Le personnel l’accueil parfait
It was harrestment for senior citizon like me. From Dubai to sanfransico it was very bed experiance. I had arthoscopi in my right leg and requsted wheelchair when ibook my flight. But due to havy demand for wheel chair i was not getting wheel chair facility. The lady on duty compel me to walk behind her to get security procedure. I request her that i have troble walking with her. I have to walk to get my connection flight
Un voyage adoré, condor, service agréable au bords,
Points positifs : "Excellent care of crew to ensure social distancing is adhered at all times."
Points positifs : "Crew was very nice and helpful"
Points négatifs : "Boarding with Nigerians is always difficult"
Points positifs : "J’étais en classe business, rien à dire tout était parfait"
Points négatifs : "Le plat principal n’était pas de mon goût mais cela est propre à moi"
Points positifs : "personnel et atterissage parfait"
Points positifs : "I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly."
Points positifs : "The crew were great"
Points négatifs : "This time , the food could have been better"
Points positifs : "crew was super attentive, seat was very comfortable, but a few of the buttons did not work properly."
Points négatifs : "Some of the fixtures were falling off, and the side controller for the TV screen was not connected or working. It is to be expected from an Older A 380, but not a deal breaker by any means"
Points positifs : "Le personnel de bord, l’accueil... Les bons vins, de qualité Le confort.."
Points positifs : "Nothing"
Points négatifs : "Customer service. My spouse was very sick we couldn't go and they wouldn't help us"
Points positifs : "Lots of entertainment options. Good leg room. Good food. Made a 16 hour flight about as tolerable as one can hope for."
Points négatifs : "There is nothing to improve. I wish other airlines can learn from them."
Points positifs : "Personnel were nice - seems like there were too many people to really have them pay attention to anyone. Plane was clean overall, entertainment is good."
Points négatifs : "We departed late and arrived at least 30-40 mins late. Crowded plane. I was very uncomfortable, the person sitting next to me took up space and was not very friendly. Bathrooms were not so clean at times (this may not necessarily be the airline’s fault)."
Points négatifs : "Couvertures sentent le mal lavé. A part cela tres bon voyage."
Points négatifs : "My seat was broken, almost 8h with my back straight up. I've advised the team about it but apparently it was no seats available."
Points négatifs : "I'm desapointed with first flight with Emirates. Having travelled with various airlines, i was expecting a much better service on board. 15 min waiting on a call for the cabin crew to answer and separately banquets and pillows who stinks."
Points positifs : "Seat comfortable"
Points positifs : "Le siège et l’espace"
Points négatifs : "Le repas"
Points négatifs : "Le repas dans le vol dubai-dhaka"
Points positifs : "L'avion a moitié plein j'ai eu trois places Au top pour dormir, personnel super gentil et au petit soin. Rien à dire ce vol était parfait vu mon état de fatigue"
Points négatifs : "Un surclassement"
Points positifs : "Personnel agréable."
Points négatifs : "Varier les plats quand on fait 4 vols A/R avec la même compagnie. 2h20 de retard. Boeing sur le trajet Dubaï-Singapour pas confortable, sièges défaillants."
Points positifs : "Very friendly crew, and great entertainment options."
Points négatifs : "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Points positifs : "Crew was great. Boarding was great"
Points négatifs : "Less air condition towards the end."
Points positifs : "it was good, i like all the services from staff."
Points négatifs : "Boarding system. Final call on gate and it's to get to 2 more areas."
Points positifs : "Rien de spécial"
Points négatifs : "Sachant que n’ois étions en famille en business J’aurai Aimé Un équipage agréable Un divertissement ou cadeau pour les enfants De meilleurs repas ou une meilleure qualité. Et beaucoup de choses à dire"
Points positifs : "L’équipage et le service est excellent"
Points négatifs : "Départ en retard mais plus la faute de l’aéroport que de la compagnie aérienne."
Points positifs : "Nothing as such"
Points négatifs : "Crew are not polite and carry arrogance while talking to the passengers, especially in the economy cabin. The seats are narrow compared to other 777 300 ER flights"
Points négatifs : "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."
Points positifs : "Vol. Confort. Equipement ICE"
Points négatifs : "Rien"
Points positifs : "Great comfort and entertainment some of the best I have ever had on a plane. Will definitely fly Emirates again."
Points négatifs : "Not huge fan of boarding off a bus instead of the traditional way from the airport terminal. Food selection could be better but overall not bad."
Points positifs : "Très bien"
Points négatifs : "Rien à signaler"
Points positifs : "The comfort and smooth boarding procedure"
Points positifs : "Crew was attentive Pilot steered a smooth flight"
Points négatifs : "Seats were a little cramped"
Points positifs : "La promptitude et l'accueil"
Points négatifs : "Le personnel à bord d'emirate qui ne parle pas français sur un vol dans un francophone"
Points positifs : "La qualite du service. Equipement en vol."
Points négatifs : "Rien a dire c etait parfait."
Points négatifs : "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Points positifs : "La variété du programme de divertissement proposé à bord. De quoi passer le temps en vol."
Points négatifs : "Le repas servi à bord avec le choix du poulet n’était plus disponible. Je me suis contenté du plat avec les fruits de mer."
Points positifs : "Traveling alone with a 1 year old the crew was fantastic. They gave me better seats with empty seats next to me. Helped entertain little one regularly on their own accord. Very friendly and helpful. Made a long exhausting more than trip doable"
Points négatifs : "I didn’t like the airport in Dubai. Cleaners locked all the disabled toilets. I walked to 3 of them. Very difficult to use normal toilet and having to leave your baby & carry on outside when traveling alone!"
Points négatifs : "Les plateaux Repas été moins bon que d’habitude. Le vin blanc n’etait Pas en petites bouteilles individuelles et n’etait Pas frais. Enorme retard de service des plats pour les sièges arrière gauche ce qui n’arrivait jamais auparavant."
Points positifs : "Tout était parfait"
Points positifs : "Exactitude des vols"
Points négatifs : "Repas infecte , pas de choix Personnel pas agréable du tout"
Points négatifs : "Accueil personnel Emirates Repas infecte"
Points positifs : "Food, Service, entertainment"
Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
Points positifs : "The snacks were nice and the crew was nice"
Points négatifs : "Boarding was TERRIBLE!! Everyone was rushing the podium and overwhelming the employees!! Basically the employees could not control the crowd. Having lanes, or signs in multiple languages for boarding zones would be helpful"
Points positifs : "Size of seats and space in business"
Points négatifs : "Food, service and limiting screaming children in business."
Points positifs : "Great services"
Points négatifs : "Sitting in front is better"
Points négatifs : "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : firstname.lastname@example.org Thank you. Blessings, MIKYOUNG SEO"
Points négatifs : "Seats recline too much making difficult to get in or out because of the seat in front of you"
Points positifs : "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"
Points positifs : "Everything"
Points négatifs : "None"
Points positifs : "The crew were very accomodating and hospitable."
Points négatifs : "The food"
Points négatifs : "Delayed, lack of information, uncomfortable seats"
Points négatifs : "Petit dej"
Points positifs : "Amazing crew members. The seat was comfortable."
Points positifs : "787 Dreamliner"
Points négatifs : "Boarding organization could be better."
Points positifs : "Comfortable seat, good entertainment options"
Points positifs : "The seats were super comfortable and they had lots of new movies and tv shows for entertainment. Free alcoholic bevies too!"
Points négatifs : "No veggie food on board :("
Points positifs : "Air conditionner"
Points négatifs : "Pas de retard Être à l'heure J'ai raté mon train pour Montpellier"
Points positifs : "Crew was polite, food ok, wine good"
Points négatifs : "More comfortable seats with a bit more leg room"
Points positifs : "Personnelle professionnelle, siège vraiment confortable."
Points négatifs : "Pas de wifi et le screen donne pas le information du vol."
Points positifs : "Le siege etàit parfait."
Points négatifs : "Dans le vol Bangkok Milan, pas d’information sur la Durée du vol. Le screen donne pas d’informations et le wifi.c’est cassé."
Points négatifs : "Thai food instead of Nepalese Curry. Thai food is the best."
Points négatifs : "On this flt just the inflight entertainment system at my seat which was not working"
Points positifs : "Crew is approachable and the food is fine."
Points négatifs : "To make sure the plane is properly check before the passengers enter the plane. That is SOP. Dental kit or toothbrush and toothpaste should be ready dont wait the passengers will request or ask. Hoping you will considered my evaluation coz the ladt time I took Thai, its nice. Thank you!"
Points positifs : "The flight was comfortable, staff was friendly, and food and snacks were abundant. Loved the variety of cocktails served even in economy class, they served champagne in flute glasses."
Points négatifs : "The screens had pretty bad resolution"
Points positifs : "Crew was great, very polite and attentive."
Points négatifs : "Give pillows to economy seat."
Points positifs : "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
Points positifs : "Personnel souriant"
Points négatifs : "Repas pas assez copieux"
Points positifs : "Rien"
Points négatifs : "Embarquement tardif Repas pas assez copieux Divertissement écran en panne pas de films ni de casque audio"
Points positifs : "Confort et équipages Repas Thaï"
Points négatifs : "Difficile de trouver"
Points positifs : "Quick flight"
Points négatifs : "Food was awful Crew before flight in Krabi were quite abrupt Flight was delayed so good job I booked a longer stop over else I would have missed my next flight"
Points positifs : "The flight was smooth and quick. The meals were delicious too"
Points négatifs : "Long time getting through Frankfurt airport security"
Points positifs : "Qualité de l'avion, espace convenable, peu de bruit, beaucoup de repas pour passer le temps et de passage pour les boissons"
Points négatifs : "Vraiment très peu de films en français (même sous titré), embarquement qui dure une éternité avec aucun renseignement sur le pourquoi de l'attente..."
Points positifs : "Quite quick -clean aircraft"
Points négatifs : "Terrible entertainment options"
Points positifs : "The dedicated check in area that led to its own screening and immigration"
Points négatifs : "Food service was a little slow, not a good selection of movies"
Points positifs : "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Points négatifs : "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
Points négatifs : "Embarquement par bus. Pas top. Pas de file prioritaire pour pax business. Controle secu trop longs à bkk."
Points négatifs : "I was assured of Bulk head ffom BKk to ZRH . Howrver in Manila they told to ask for Thai Reptentative. The head of Boarding crew told before the flight they would ask for a volunteer to exchange seat. They never did A German speaking Thai Disablef persons are not in Bulkhead. I am partially deaf.all the bulk head sits were given to Thai. The food were unpalatable.The worst I had.No tooth brushes no snacks in between. I will never fly this horrible airlines."
Points positifs : "De l'enregistrement à l'arrivée à destination tout a été facile et efficace. Le personnel au sol au moment du drop-off était accueillant et poli. Le personnel naviguant est juste exceptionnel on peut demander ce que l'on veut et ce même en économie class. Les compagnies européennes devraient s'en inspirer. La nourriture excellente et vraiment j'insiste sur la qualité du service."
Points négatifs : "Rien à dire"
Points positifs : "The food was the best airline food for the whole trip. The green curry was very nice, though it would have been better with chicken instead of fishball."
Points négatifs : "The boarding was ridiculous. We had to get off the previous flight so far away from the main terminal, and wait on the tarmac for the driver of the van to come. He was late. Luckily, the Passenger Services Agent was reactive enough to check our boarding gate with her handphone and wrote the gate number on our boarding pass. It was a mad rush from where we alighted from the van to the gate which was at the extreme end of the terminal, coupled with stairs up and down, and carrying our hand luggage. Anybody with a weak heart would have collapsed. What more when we are both senior citizens! The time to change plane was incredibly short. That was a torture. One more hour would have been just right."
Points positifs : "Friendly and helpful staff. I was carrying medication that needed to be in a cool box. A flight attendant provided me with ice cubes wrapped in plastic bag and paper towel. She checked with me from time to time to ensure that the medication was kept in the proper temperature during the flight. That was first class service and I couldn't thank her enough."
Points négatifs : "Seat is too narrow and the recline is not ergonomically designed, in short, uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
Points positifs : "Good service and kind staff."
Points négatifs : "The entertainment system wasn't working and the crew didn't reboot it until half way through the flight. Any amount of movement from the seat in front of me (either from a slight adjustment from the person sitting in front of me to turbulence) and the tv would go black for a few seconds. It would also change to a red hue from time to time."
Points positifs : "got sick from the food"
Points positifs : "I was given a seat with more leg room. The check in counter staff in Bangkok took the time to offer a suggestion of adequate seating."
Points négatifs : "The seat was a middle seat. Prefer an aisle seat. Crowded flight; no choice available to change to an aisle seat. PTV was old and difficult to set up. The seat next to me PTV was damaged. A sign clearly determine that. Perhaps a review of inventory functions would have improved that passengers experience."
Points négatifs : "Late ,always late leaving and Landing"
Points positifs : "Good customer service."
Points négatifs : "It was an old aircraft and there was a strange smell. Also the food- I would prefer more European food."
Points positifs : "On time"
Points négatifs : "Nothing"
Points positifs : "Flight overall was pretty good. Flight crew were very helpful!"
Points négatifs : "Need to have new movies. What they have on board are movies that dates back years ago and I have seen already!"
Points négatifs : "I didn't have enough time to make my connection in Bangkok. I had to clear customs, collect my luggage, check my luggage back in and go back through security. I only made my next flight because I walked to the front of the line and cut in front of about 20 people. It was very stressful."
Points positifs : "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."
Points négatifs : "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"
Points négatifs : "Inefficient security screening. Inspected every single bag, rather than employ scanning systems. Left 45 minutes late. No reason given. Luggage took an extra 40 minutes to unpack due to "technical difficulties"."
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Crammed in the middle seat of a 3 seat-row, facing the wall
Points négatifs : "Très bien à heure un avions trop propre"
Points positifs : "Professional service"
Points négatifs : "1.No punishment for smiling... 2.Giving us the bread (with clippers) is great but that is not enough if we (the passengers) didn’t wash our hands. 3.Operating the seats (2 buttons) May Not be as easy as you might think."
Points négatifs : "The flight was 2 hours late from Karachi to Turkey and again 2 hours late from Turkey to Houston.The plane was super crowded, the seat was very uncomfortable. Turkish airlines need to reduce their ticket prices because they provide poor services to their passengers."
Points négatifs : "1 hour delay due to weather"
Points négatifs : "Better seat."
Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Points positifs : "Everything"
Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Points négatifs : "La cuisine est vraiment horrible"
Points positifs : "All was great, until..."
Points négatifs : "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."
Points positifs : "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."
Points négatifs : "Tell passengers the truth from the start!"
Points négatifs : "my luggage didn't arrive"
Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Points positifs : "Nice toiletry bags for all passengers, including economy class."
Points négatifs : "They ran out of apple juice and one of the main dishes very early in the flight. This happened on 3 of my 4 Turkish Air flights during this roundtrip. Unlike the flight from JFK to IST, this one did not include lotion and scent in the bathroom."
Points positifs : "Service was great"
Points négatifs : "The seat was very tight and behind me was kid that make messy and noisy to much , and one of the women was smelling very bad"
Points positifs : "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."
Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Points négatifs : "Small seats in the economy class"
Points positifs : "Typical short business class. Quality was still nice. Room to spread out and crew was accommodating"
Points négatifs : "No priority boarding for business. And still no beverage service before take off (alcohol)."
Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"
Points positifs : "Food was above-average for international flights, and the staff visited the cabin frequently, checking to ensure that customers were okay. It definitely felt like a more personal flying experience."
Points négatifs : "Ground support (desk, etc.) in Istanbul was not convenient - the communications were crossed often, and on a long layover we were told incorrect directions and missed an opportunity to sleep in the airport in their resting room (seems to always be full)."
Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"
Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."
Points positifs : "Très pratique"
Points négatifs : "Retard du vol dur avec un enfant"
Points négatifs : "Retard du vil dir avec un enfant"
Points positifs : "Flight attendants were friendly and made the experience more pleasurable. Food was alright, however could have been better."
Points négatifs : "Delay in departure."
Points négatifs : "Turkish air had great service, food, entertainment and nice comfortable planes. Left on time and arrived on time. Two unrelated issues at Miami airport they didn't have a separate line for the people holding global entry and at the Istanbul airport no info desks to direct passenger to their connecting flight"
Points positifs : "The Entertainment system was best I have seen."
Points négatifs : "Flight attendants had crappy attitude, hardly spoke English, spilled a drink on my lap and only managed a sorry when I spoke up."
Points négatifs : "seats a bit tight"
Points positifs : "Turkish airlines is better than all airlines I have used."
Points négatifs : "The entertainment system could be more user friendly. Navigating the movies could be better. I'm not complaining, however. All in all, Tk is very good."
Points négatifs : "Repas"
Points positifs : "Everything is Fantastic"
Points positifs : "Excellent customer service."
Points négatifs : "Food was great but desserts were terrible. Rice pudding or almond pudding could be better choice."
Points positifs : "Food."
Points négatifs : "Delay."
Points positifs : "Every thing"
Points positifs : "Merci à Turkish Airlines"
Points positifs : "More leg room at my seat and crew was great"
Points négatifs : "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Points positifs : "Crew is excellent, polite and personal!"
Points négatifs : "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Points négatifs : "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Points positifs : "Impressive service... amazing crew, very friendly and professional"
Points négatifs : "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Points négatifs : "All of the less than good, obvious!"
Points positifs : "The crew is really welcoming"
Points négatifs : "The seats are too narrow and a bit too hard"
Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Points positifs : "Crew was very engaging and service was good."
Points négatifs : "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Points positifs : "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Points négatifs : "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"
Points positifs : "Nice aircraft"
Points négatifs : "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Points positifs : "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Points négatifs : "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"
Points positifs : "Amazing crew"
Points positifs : "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Points négatifs : "No downsides at all"
Points négatifs : "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Points positifs : "The crew were amazing and the flight was very smooth."
Points négatifs : "Keep up the good work"
Points négatifs : "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Points négatifs : "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Points positifs : "Everything is alright"
Points positifs : "Boarding agent extra effort to improve my seating!"
Points négatifs : "Food amount less than expected."
Points positifs : "MCR airport Mert & Greet parking was smooth and efficient."
Points négatifs : "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Points positifs : "Crew was great, very nice"
Points négatifs : "Not enough legroom"
Points positifs : "Good selection of movies."
Points négatifs : "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Points positifs : "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Points négatifs : "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Points positifs : "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Points négatifs : "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Points positifs : "Good entertainment options. Nice flight attendants"
Points négatifs : "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Points positifs : "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Points négatifs : "Can't think of anything."
Points négatifs : "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Points positifs : "Professional crew. Good boarding."
Points négatifs : "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Points positifs : "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Points négatifs : "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."
Points négatifs : "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Points négatifs : "Le menu est à améliorer"
Points négatifs : "Le menu est à améliorer"
Points positifs : "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Points négatifs : "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Points négatifs : "Bit cramped for space"
Points positifs : "The flight crew was nice. Plane departed/arrived on time."
Points négatifs : "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Points positifs : "The food and the punctuality"
Points négatifs : "The technology in interteiment is not touch screen"
Points positifs : "Everything"
Points négatifs : "Nothing"
Points négatifs : "vol retardé"
Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"
Tout était très bien seul l’amabilité des hôtesses laissait à désirer
Amelioration des assistantes de vols. Extrement desagreables.
We left 1.5 hours late, there was very little communication beforehand even as to what gate, just delayed. staff was not able to rebook my connection ahead of time, even knowing before take off i would miss it. meaning i had to spend an extra night, rather than get on a different flight the same day. the customer service desk was grossly understaffed, meaning we had to wait 2 hours to get rebooked.
J’ai acheté l’embarquement prioritaire mais pas pu en profiter
La variedad de películas estuvo excelente! El servicio muy bueno en general.
Points négatifs : "C’est la première fois que nous prenons Iberia et nous avons été très déçus. Personnel extrêmement désagréable. Première fois que je vois tout un équipage aussi peu professionnel, indélicat et qui ne passe pas en dehors des repas. Le repas a été servi et le débarrassage 5 min après. Pas de nettoyage des toilettes pendant les 12heures de vol. Les hôtesses étaient trop occupées à papoter à l’arrière de l’avion. En tant de covid c’est inadmissible. Je ne recommande pas cette compagnie et ne la prendrais plus jamais !"
Points négatifs : "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."
Points positifs : "modern plane, large overhead bins, comfy seat with adjustable headrest, very good entertainment system"
Points négatifs : "There was a broken restroom on the plane in the main section, so then, they should keep an eye on the remaining restrooms as they get dirtier sooner. Madrid barajas airport is an ordeal, Iberia needs to explain better that passport control happens when you get to terminal 4S on the tram AND then there are TWO more passport controls. then there isn't enough space for people to line up for the various groups, creating friction. Iberia just needs to be more organized."
Points négatifs : "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."
Points positifs : "The entertainment was ok."
Points négatifs : "The staff was rude and ignored me and the person who sat next to me drinks we ordered (just simple water and a coke). They offered a variety of meal options, yet when they got to me they said they only had a beef option so i had no other choice but when they went to the person behind me they had dif"
Points positifs : "Quick boarding, take off, landing"
Points négatifs : "The announcements were a bit loud and startling"
Points positifs : "Nothing special."
Points négatifs : "The seats are awful."
Points positifs : "Personnel gentil"
Points négatifs : "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"
Points négatifs : "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."
Points négatifs : "Iberia est une.compagnie mauvaise, qui ne se préoccupe pas du délai entre deux vols A éviter"
Points négatifs : "Correspondance trop court, on a faillit rater l'avion, alors que j'avais demandé quelques jours avant si c'était suffisant en terme de délai. De plus, le bagage n'a pas suivi et est resté à Madrid (retour seulement demain)"
Points positifs : "So many movies!"
Points positifs : "Vol a l'heure Personnel avenant"
Points négatifs : "Tous les services sont payants. Le service WiFi à bord ne fonctionnait pas"
Points positifs : "The crew was really lovely. They handled a socially challenged passenger with a lot more patience than she probably deserved."
Points négatifs : "I know it's probably not legal to throw passengers out of a moving plane, but I think the flight would have been a lot better without that disruptive lady making multiple scenes. I don't understand how people who behave that way are capable of travel in the first place"
Points positifs : "Sympatique"
Points négatifs : "L'embarquement."
Points positifs : "Le personnel de bord était inattentif, cela se voyait qu'ils n'avaient pas envie d'être là. Aucun passage entre les deux repas (pendant 8 heures d'affilée), puis le café servi jusqu'à la moitié des rangées seulement, avant l'atterrissage, personne n'est passé vérifier les ceintures."
Points négatifs : "Un personnel naviguant plus présent, plus professionnel, sérieux et souriant? Quelques passages avec de l'eau pendant le vol entre les repas."
Points positifs : "Le personnel de bord à été bien Mais tout le monde qui est en bas qui est au sol était très mal"
Points négatifs : "Le personnel de sol était très mal"
Points positifs : "Staff was very friendly"
Points négatifs : "We wanted to eat and there was no sandwiches left."
Points positifs : "Iberia"
Points négatifs : "Le retard et la prise en charge à l'arrivée"
Points positifs : "The food is very good in 1st class."
Points négatifs : "Even though 1 of the 3 stewards was really excellent at everything (foremost his impecable attitude towards passengers), nothing is really standing out anymore in IBERIA 1st class. It used to be extremely good, but now everything is banal. No attention to detail or pleasantness. The one thing that really concerns me is that Spanish stewards, more the women than the men, are becoming more rude than before. I understand that some passengers must be a hassle from time to time, but this is their one and only job, so a nice attitude is of the utmost importance."
Points positifs : "On time departure and arrival early by an hour."
Points négatifs : "Seats were quite uncomfortable."
Points positifs : "Gfggfgggvfvfvfgfdhygtgdhfffdcdcf"
Points négatifs : "Gbhbhfhyhyugfrrfffffgggffccxccccvvgfcvgvggbbvvgcvvv. B"
Points positifs : "boarding is quick"
Points négatifs : "crew push you hurry. and the space is too small."
Points positifs : "Nothing -- though seat was okay. No leg room, but it reclined a little, and had those foldable headrests."
Points négatifs : "The boarding was supposed to be by zone, but was just a mad rush. They served no food, not even for money. There was an onscreen ordering option, but for the entire flight it said "this service is temporarily closed". They didn't have a beverage cart. Not even water or coffee. I couldn't even get a cup of water to swallow some ibuprofen and an allergy pill (somebody brought a companion cat, I suspect, quite near to me). No food or water on an international flight across the Atlantic??? You've got to be kidding me -- that's gotta be close to illegal, not providing any means of hydration. But it's certainly cheap, mean, and unacceptable. Pathetic, too."
Points négatifs : "There is not enough space for my legs and specially when the passenger in front move the seat"
Points positifs : "The flight was short and smooth."
Points négatifs : "Iberia put me on standby with no notification or explanation. My entire trip came to a screeching hault. The stress and anxiety of waiting to see if I got on a flight with my new fiancé was wildly inexcusable on Iberia’s end. I am incredibly lucky to have made it on but it is deeply disturbing that Iberia would rely on luck so heavily after screwing me out of a seat I payed a lot for. I would have missed my connecting flights and been stuck in Spain for god knows how long since they wouldn’t tell me other flight information. I am very worried about flying with Iberia again."
Points positifs : "J’ai voyagé avec un chien en soute. On m’a tenu informé que mon chien était bien à bord lors du changement d’avion."
Points négatifs : "Ma valise n’à pas suivie à Madrid. Résultat 4h d’attente à Genève pour la réclamation de valise. Horrible !"
Points positifs : "Fast boarding, good entertainment and arrived early"
Points négatifs : "Food wasn’t great. Chicken with beAns and mashed potatoes dry."
Points positifs : "Personnel de bord excellent, cabine très agréable pour un vol au même prix que Ryanair ! Merci à Iberia d'être sur cette ligne. Vol excellent."
Points positifs : "Équipe que je plains d'ailleurs."
Points négatifs : "Rien à manger ou à boire. Place très limitée pour les jambes. C'était mieux avec Ryanair"
Points négatifs : "Your bag people are thieves."
Points positifs : "Once I made it to the other side of the airport it was good no wi fi on a long flight"
Points négatifs : "A porter checked our bags at the gate without asking us whether we were traveling beyond London, so the bags were never transferred to the transatlantic flight nor did they arrive in SF. It wasn't necessary to check them because there was plenty of room in the overhead bins when we got on the flight. We immediately asked a flight attendant to help when I realized they might not go through and he said he spoke to someone who caught and tagged the bags to go through, but it still didn't happen. It would have been easier if he had just brought them to us on the plane. Another women's bag was taken with all her baby supplies and bottles in it for a 16-hour travel day. Very frustrating for all of us."
Points positifs : "Comfort and crew were good,"
Points négatifs : "Delay in takeoff due to equipment repair"
Points positifs : "Embarquement efficace"
Points négatifs : "Même pas de bouchon d’oreille ni de masque pour dormir sur un vol de 23 heures... Nourriture insipide"
Points positifs : "Vol correct et à l’heure"
Points négatifs : "Même pas des cacahuètes gratuites sur la compagnie nationale. Service minimum : ne vaut pas mieux qu’une low cost."
Points positifs : "Great and on time"
Points négatifs : "Nothing all good"
Points positifs : "No free food this time. Shorter EU flight and seats not as spacious because of it."
Points négatifs : "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."
Points négatifs : "Consignes de sécurités non respectées par le personnel naviguant Porte cockpit ouverte en vol par une seule personne. Contrôle ceintures et sièges sommaire. Site web fonctionne mal lors de la résa des sièges"
Points négatifs : "1h15 de retard"