Latam was very accommodating the crew out of Peru was super helpful and kind
Good could be better. Leg space too
Points positifs : "Crew was good"
Points négatifs : "Seat not comfortable"
Points négatifs : "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."
Points positifs : "Crew was nice"
Points négatifs : "I could have been allowed to take an earlier flight and you could offer complimentary beverages"
Points positifs : "Crew members were friendly and helpful"
Points négatifs : "Boarding, comfort of seats"
Points négatifs : "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Points positifs : "Friendly staff clean cabin"
Points négatifs : "Not much"
Points positifs : "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Points négatifs : "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Points positifs : "Very smooth, great staff."
Points négatifs : "Water available in waiting area."
Points négatifs : "More diverse snacks/drinks."
Points positifs : "The crew was very friendly and attentive."
Points positifs : "The crew members were friendly and kind."
Points négatifs : "Usually your food is excellent, but our chicken was pretty dry this time. Loved having several options for meals and delicious Peruvian beverage choices. Overall, a great trip..."
Points négatifs : "Full hour to drop our bags at ticketing. Otherwise great."
Points positifs : "For an hour flight food or entertainment is not needed."
Points négatifs : "Baggage allowance."
Points positifs : "Crew was very kind"
Points négatifs : "wifi"
Points négatifs : "No food just a cookie"
Points négatifs : "Mon siège ne s’inclinait pas"
Points négatifs : "Smell at shit all the flight. Horrible."
Points positifs : "Seats were newish, crew was very friendly"
Points négatifs : "They mistakenly sent one of my bags on a later flight so I couldn't pick it up at the airport and instead need to wait for them to deliver it tomorrow"
Points positifs : "Comfortalble seats with entertainment"
Points négatifs : "This connection was 1 hour and 20 minutes and I was asked to pickup my luggage and do check-in again, when I arrived to the desk they said that I needed to be there 2 hours ago and just after arguing my connection situation they let my pass"
Points positifs : "Perdonnel sympathique."
Points négatifs : "Plus de place sur les sieges. Petite collation."
Points négatifs : "Lack of food!! LATAM you are doing it wrong"
Points positifs : "excellent avion, neuf. Divertissement à bord de qualité"
Points négatifs : "Repas vraiment minimal"
Points positifs : "You made it possible to change my flight to one earlier"
Points négatifs : "The food"
Points positifs : "Low prices"
Points négatifs : "Boarding process to chaotic and slow"
Points positifs : "Nothing"
Points négatifs : "I actually tried to cancel this flight 5 hours after booking it and was not able to. I wanted to book something before prices changed and was not able to go. When trying to cancel I was hung up or disconnected from 6 times. Each time calling back with 10-15 of wait time. Finally got through and was told it's non refundable. Why kayak even deals with companies like this I have no idea. I finally cancelled and I'm still getting emails aasking how my flight was."
Points positifs : "Getting off the plane"
Points négatifs : "Had to pay for luggage. Had to pay for TEA...didn’t even have milk. No air con of the seat."
Points négatifs : "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"
Points positifs : "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."
Points négatifs : "2 hours late, the flight following us left first."
Points négatifs : "Plane was 6.5 hours late taking off. I missed a meeting in Cusco because overall I arrived 8 hours past my scheduled arrival time."
Points positifs : "Smooth boarding. On time. Good crew."
Points négatifs : "For a rather long flight, amazed that we had to pay even for water. This isn't a low cost airline! Painful lack of legroom (I'm 5'10"). When the kid in front of me leaned back it was like a hammer on my kneecaps."
Points négatifs : "They lost my bags"
Points positifs : "Se retrasaron varios vuelos, aeropuerto abarrotado y sin espacio. No comentan nada a Los pasajeros, no ofrecen in vaso con agua, se retrasaron en la salida"
Points négatifs : "Late departure without giving any reason."
Points négatifs : "Unless you have a super category in this airline, don’t even try to apply to an upgrade. Employees have more preference than you"
Points positifs : "Staff is on top of everything on every aspect, from beginning to end. My favorite airline, far away from the rest, crew seems eager to help and make your trip the best possible experience."
Points négatifs : "Everything was great."
Points positifs : "Nothing."
Points négatifs : "Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day."
Points positifs : "The crew service is excellent: prompt, efficient, and friendly. The free streaming inflight entertainment to use on your smartphone, tablet or laptop is a very nice feature on a 3-hour plus flight. The food for sale onboard is tasty and fresh. In my experience most domestic flights operated by Latam are on time."
Points négatifs : "Latam crams its single-aisle Airbus fleet with one or two rows of seats too many: the seat space is crammed. The exception are the first three rows and exit rows, for extra pay or free for elite passengers. The first three rows have power outlets -nice and useful to watch streaming movies without draining your smartphone battery."
Points positifs : "On time, professional crew"
Points négatifs : "Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat"
Points négatifs : "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."
Points positifs : "customer service in Bogota"
Points négatifs : "needs to download the app to watch movies if you do not have a I pad or smart phone????"
Points positifs : "Very friendly staff. Specially crew leader Sandra"
Points positifs : "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Points positifs : "Simple, efficace. à l'heure."
Points négatifs : "Rien."
Je n’ai pas pus prendre le vol à cause d’un retard à la correspondance !!!
Mon écran fonctionnait mal!
L'accueil dans cet aéroport est vraiment à refaire depuis le début. En même temps c'est Paris, mauvaise humeur et sourire absent. Le service à la française. Avion incomfortable, pas de bon choix niveau gastronomique. Si non très bon staff de la compagnie.
The flight was cancelled. Is unacceptable. We want to pass a good moment during our trip. But because of you we have galeried during more 1 day.
- Pas de distribution d'écouteurs ne permettant de fait pas d'utiliser les écrans pour regarder un film pendant ces 9h de vol - Repas très médiocres et petits
Personnel de bord peu sympathique, 2 volets de porte bagages cassés ce qui a réduit les possibilités de rangement et a créé de la tension de la part des hôtesses. Retard à l'arrivée = plus de transport en commun et unique solution : retour sur Paris en taxi pour un montant de 53€!
Trop d’attente et retard du vol !!!
Nous avons apprécié la gentillesse et la compréhension du personnel de bord. Par contre nous n’avons pas du tout apprécié le fait que nous avions réservé un vol IBERIA et que lors de l embarquement nous avions apeurés que nous allions voler avec une compagnie low-cost cost LEVEL , Information qui à aucun moment nous a été donnée lors de la réservation, information qui ne figure absolument pas sur nos billets. Et qui a pour conséquence qu il nous a été demandé de payer les couvertures, les écouteurs, les repas et les boissons, ce qui est inadmissible sur un vol long courrier affrété en principe par une compagnie nationale ! Je n’ai jamais vu ça, il me paraît inconcevable de ne pas proposer de restauration incluse sur un vol de 11h50 ! Pourriez-vous répondre à cette réclamation, ou me dire à qui la transmettre ? Merci par avance de votre réponse. Cordialement .
Que des explications soient donne en français
Une veritable catastrophe, 2h de retard au debut du vol pour un probleme de porte d’embarquement, nous avons donc raté notre correspondance a Madrid pour Lima, 500€ de frais de modification de billet encouru, un fiasco
Like every other airline it appears that Iberia may be having some problems getting into the air. We initially got a text message stating that our flight had been cancelled due to a labor action. Within a few minutes we got a second email reversing the flight cancellation so we were back on schedule. The flight did occur and there were no problems from BOD to MAD.
Not kayak issue! Heathrow is not up to its task. Missed flight
Tout était bien organisé.. pour moi rien à dire !! Je le referais avec plaisir !😃
Amélioration du balayage du regard de l’ hôtesse. Visionner d’ un seul coup .. le port du masque et la fermeture de la ceinture. Cela m’ aurait évité d’ être réveillée 2 fois !!
Need to improve customer service experience and also onboarding experience
I will not be leveraging Kayak again to book flights or hotels. My experience in trying to get an issue resolved was near impossible as I got bounced around from one company to the next; I called AA, Kayak, Iberia, ChatDeal and nobody was able to help me get checked in on my flight back home. It was only when I got to the AA checkin desk at the airport that they worked for an hour to get me checked in - AA in person customer support was amazing and they were able to correct for all the issues with this Kayak/Chatdeal booking. This booking was a mess - when I went through Kayak - I thought I was booking with British Air - then I got Iberia and AA - Iberia never even picked up the phone or called back - AA couldn't work with us at the onset b/c Iberia was the partner and they didn't have access to their records. Then I called ChatDeal and they told me that Iberia's servers have been down for over a week that's why the non response. Kayak booking with untrusted partners has led to a lost my trust and I will not be returning. However, I will be booking directly with AA again b/c of their customer support was great. Thanks for making such simple checkin processes so v. complex - never in my history with Kayak has this happened before and I will not let it happen again - by just not using you again.
Terriblement froid dans l’avion, restauration mauvaise, équipage pas très sympathique. Écouteurs qui font très mal aux oreilles avec un son déplorable
Mal installé sièges inconfortables, écouteurs bas de gamme qui font mal aux oreilles, le son des écouteurs terribles. La restauration dégoûtante. Et terriblement froid dans l’avion malgré la couverture donnée alors que j’étais habillée chaudement.
Il est anormal de ne rien avoir à manger / boire lorsqu on a payé 250e un vol de 1h15.
Ne concerne pas forcément Ibéria mais plutot ADP Orly : Le débarquement à pris 30 minutes faute de bus de liaisons entre l'avion et l'aéroport. Le déchargement des bagages a pris environ 1 heure (atterrissage à 18h22, récupération des bagages sur le tapis à 18h29. C'est beaucoup trop long (presque autant que le vol Madrid-Paris).
Le personnel de bord ne se montre pas très professionnel : discussions bruyantes entre steward et hotesse sans tenir compte des passagers, remarques douteuses sur les passagers qui ne parlent ni Anglais ni Espagnol. Un minimum de respect des passagers et de discrétion serait un plus.
La gestion de la sortie des passagers de l’avion. Il doit bien exister un mode de fluidité du processus.
The flight was fine and the crew was very professional. The long lines at the Iberia check-in counter were a bit much. Not enough counters. I purchased on-board Wi-Fi - it never worked. Also, be aware that claiming checked in luggage takes a long while to arrive at the carrousel (Barajas is slow that way).
Les annonces sont pas aussi en français
Tout était très bien seul l’amabilité des hôtesses laissait à désirer
Amelioration des assistantes de vols. Extrement desagreables.
Large crowd at the check in and bag drop with slow inefficient staff. Unwilling to help with checking my luggage through to my final destination although it was no problem on the outbound flight (with a different airline also two separate tickets)
We did not got our luggage yet. We are waiting.
They need to improve the breakfast.
J’ai acheté l’embarquement prioritaire mais pas pu en profiter
La variedad de películas estuvo excelente! El servicio muy bueno en general.
Points négatifs : "C’est la première fois que nous prenons Iberia et nous avons été très déçus. Personnel extrêmement désagréable. Première fois que je vois tout un équipage aussi peu professionnel, indélicat et qui ne passe pas en dehors des repas. Le repas a été servi et le débarrassage 5 min après. Pas de nettoyage des toilettes pendant les 12heures de vol. Les hôtesses étaient trop occupées à papoter à l’arrière de l’avion. En tant de covid c’est inadmissible. Je ne recommande pas cette compagnie et ne la prendrais plus jamais !"
Points négatifs : "more space and be able to recline"
Points négatifs : "Great flight !!!"
Points négatifs : "The gates were announce at the time of boarding. No enough time to get the gate"
Points négatifs : "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."
Points positifs : "Flight was on time."
Points négatifs : "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Points positifs : "Modern screens and seats"
Points négatifs : "The temperature of the entire cabin was super hot during the 10 hours of flight. Very discomforting"
Points positifs : "Loved the retrofitting work done on the 777-200 for atmosphere and head room. The flight crew were among the most accommodating I’ve experienced."
Points négatifs : "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom. Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Points positifs : "The crew was nice."
Points négatifs : "There was a terrible stench, like that of a dead animal, near where we sat that did not let us enjoy the flight. The seats were too crowded."
Points positifs : "Nothing"
Points négatifs : "I could not fly"
Points positifs : "It was cheap"
Points négatifs : "Flight was late, boarding and unloading was slow so I missed my connection to LA."
Points positifs : "Personnel gentil"
Points négatifs : "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"
Points positifs : "Arriving ahead of time"
Points négatifs : "Too hot in the plane"
Points négatifs : "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."
Points positifs : "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Points négatifs : "Travel notifications should mention documentation requirements."
Points positifs : "Puntuality"
Points négatifs : "At leasr a cup of water during the flight"