Avis des clients
Note globale
7,6
Bien
Basé sur 374 avis
Note générale
7,7
Embarquement
7,9
Confort
7,6
Équipage
8,0
Divertissements
7,2
Restauration
7,0
Passer directement au contenu principal
Avis des voyageurs pour LATAM Airlines
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
4,3
Points négatifs : Confirmtion of my flight from GYE-N.Y. it was very poor
avis de
-
5,3
Points négatifs : One of the restrooms on the plane was out of service
avis de
-
10,0
Very efficient service
Points positifs : Very organized and on time take off and arrival
Points négatifs : I have no complaints.
avis de
-
9,6
Short and easy
Points positifs : Everything went smoothly without any delays
avis de
-
6,0
Extremely long wait for checked baggage
Points positifs : Friendly and profesional airplane staff.
Points négatifs : Upon arrival to JFK , our flight landed at 9:20 PM. Due to a medical emergency we weren’t let out the plane immediately (understandable) Got to baggage claim alsmot 30 minutes later, baggage lane 1 was designated for our flight. After 10 minutes of waiting no bags came out. Without warning , the baggage claim was changed to lane 2 and everyone on the flight ran over. 10:30 pm half of the people on the flight were still waiting to retrieve their bags. The conveyor belts stopped and no bags were being put out. Airline reps stated there was only 1 person dealing with the bags, that either way we had to wait for our bags and nobody knew how long it would be. 11:21 pm ... our 2 checked bags finally came out. Meanwhile, at least 4 other flights had arrived and delivered the checked bags for their corresponding passengers as we waited for about 2 hours. Terrible customer service. No answers and no solutions to their “short staffing issues”
avis de
-
4,0
Worst airline in South America
Points négatifs : Ticket counter people are unhelpful and rude. The insistence that I use the self serve kiosks even though I have been told by the airline to bypass as my ticket is messed up, is ridiculous and a waste of time. The flight attendants do nothing. Flight attendants don't stop passengers from non compliance with landing rules and regulations. Passengers take their seat belts off and rush towards the front of the plane before it is even parked at the gate. Boarding the plane is like getting on a third world chicken bus; departing is 5 times worse.
avis de
-
4,0
Same old LATAM
Points positifs : Takes multiple explanations to get things done.
Points négatifs : Staff seemed indifferent and only stuck to the script to handle issues. Plane seemed like it was in line for a refresh
avis de
-
2,0
Overbooked flight
Points négatifs : They oversold the flight and we were kicked off it.
avis de
-
5,0
Gringo gouging for carry-on
Points négatifs : After checking one bag, we were required to weigh our carry-on which both turned out to be slightly over-weight. We were required to pay an additional $50 in fees for the same luggage that wasn't a problem on the previous LATAM flight. The counter attendant was also the supervisor and she showed no flexibility or compassion. The flight was not full and we saw several Ecuadorans with carry-ons that appeared overweight. This seems like an obvious money grab applied to foreigners.
avis de
-
9,0
Points positifs : The attendant at the airport let us know there was a discount to pre-pay for checked luggage on the return flight, which saved us $15.
avis de
-
4,0
Points négatifs : No food
avis de
-
8,0
Points négatifs : I was sitting next to a very large man who.took up 1/3 of my seat with his arm. I know weight is a sensitive subject, but I also have a right to solely occupy the seat I have purchased.
avis de
-
10,0
Very efficient service
Points positifs : Very organized and on time take off and arrival
Points négatifs : I have no complaints.
avis de
-
9,6
Short and easy
Points positifs : Everything went smoothly without any delays
avis de
-
9,0
Points positifs : The attendant at the airport let us know there was a discount to pre-pay for checked luggage on the return flight, which saved us $15.
avis de
-
4,3
Points négatifs : Confirmtion of my flight from GYE-N.Y. it was very poor
avis de
-
5,3
Points négatifs : One of the restrooms on the plane was out of service
avis de
-
6,0
Extremely long wait for checked baggage
Points positifs : Friendly and profesional airplane staff.
Points négatifs : Upon arrival to JFK , our flight landed at 9:20 PM. Due to a medical emergency we weren’t let out the plane immediately (understandable) Got to baggage claim alsmot 30 minutes later, baggage lane 1 was designated for our flight. After 10 minutes of waiting no bags came out. Without warning , the baggage claim was changed to lane 2 and everyone on the flight ran over. 10:30 pm half of the people on the flight were still waiting to retrieve their bags. The conveyor belts stopped and no bags were being put out. Airline reps stated there was only 1 person dealing with the bags, that either way we had to wait for our bags and nobody knew how long it would be. 11:21 pm ... our 2 checked bags finally came out. Meanwhile, at least 4 other flights had arrived and delivered the checked bags for their corresponding passengers as we waited for about 2 hours. Terrible customer service. No answers and no solutions to their “short staffing issues”
avis de
-
4,0
Worst airline in South America
Points négatifs : Ticket counter people are unhelpful and rude. The insistence that I use the self serve kiosks even though I have been told by the airline to bypass as my ticket is messed up, is ridiculous and a waste of time. The flight attendants do nothing. Flight attendants don't stop passengers from non compliance with landing rules and regulations. Passengers take their seat belts off and rush towards the front of the plane before it is even parked at the gate. Boarding the plane is like getting on a third world chicken bus; departing is 5 times worse.
avis de
-
4,0
Same old LATAM
Points positifs : Takes multiple explanations to get things done.
Points négatifs : Staff seemed indifferent and only stuck to the script to handle issues. Plane seemed like it was in line for a refresh
avis de
-
2,0
Overbooked flight
Points négatifs : They oversold the flight and we were kicked off it.
avis de
-
5,0
Gringo gouging for carry-on
Points négatifs : After checking one bag, we were required to weigh our carry-on which both turned out to be slightly over-weight. We were required to pay an additional $50 in fees for the same luggage that wasn't a problem on the previous LATAM flight. The counter attendant was also the supervisor and she showed no flexibility or compassion. The flight was not full and we saw several Ecuadorans with carry-ons that appeared overweight. This seems like an obvious money grab applied to foreigners.
avis de
-
4,0
Points négatifs : No food
avis de
Suivi des vols
Itinéraires proposés par LATAM Airlines
Itinéraires populaires
Vol
Origine
Destination
dim.
lun.
mar.
mer.
jeu.
ven.
sam.
D
L
M
M
J
V
S
1439
New York
JFK
Guayaquil
GYE
1438
Guayaquil
GYE
New York
JFK
1417
Quito
UIO
Baltra
GPS
1378
Guayaquil
GYE
Quito
UIO
1418
San Cristobal
SCY
Guayaquil
GYE
1400
Cuenca
CUE
Quito
UIO
1411
Guayaquil
GYE
Baltra
GPS
1411
Quito
UIO
Guayaquil
GYE
1401
Quito
UIO
Cuenca
CUE
1416
Baltra
GPS
Quito
UIO
1414
Baltra
GPS
Guayaquil
GYE
1419
Guayaquil
GYE
San Cristobal
SCY
Aéroports populaires desservis par LATAM Airlines
- Aéroport de Guayaquil Jose Joaquin de Olmedo (GYE)
- Aéroport de Quito Mariscal Sucre (UIO)
- Aéroport de New York John F Kennedy Intl (JFK)
- Aéroport de Miami (MIA)
- Aéroport de Charlotte Douglas (CLT)
- Aéroport de New York LaGuardia (LGA)
- Aéroport de Baltra (GPS)
- Aéroport de Boston Logan International (BOS)
- Aéroport de Atlanta Hartsfield-Jackson (ATL)
- Aéroport de Cuenca (CUE)
- Aéroport de Raleigh-Durham (RDU)
- Aéroport de Washington Reagan-National (DCA)
- Aéroport de Las Vegas McCarran (LAS)
- Aéroport de San Cristobal (SCY)
- Aéroport de San Diego (SAN)
Coordonnées de LATAM Airlines
- XL Code IATA
- 0821231554 Appeler
- latam.com Consulter
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