Avis des clients
Note globale
6,8
Bien
Basé sur 174 avis
Note générale
7,1
Embarquement
6,9
Confort
6,7
Équipage
8,0
Divertissements
5,8
Restauration
6,4
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Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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6,3
Website is useless. VERY frustrating!
Points négatifs : Website sets a bad tone for the airline. Almost impossible to check in , find baggage info, flight info etc. Makes u think the airline is shoddy. The employees are very professional and pleasant which counters the terrible upfront experience somewhat.
avis de
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5,3
You get what you pay for
Points positifs : Pretty decent leg room.
Points négatifs : 22 hour delay that the airline knew about over 8 hours in advance (plane had turned back on way to airport) but flyers were not contacted. Next day, airline did not bother to update flight info online, so had to call to get new flight time. Plane was a little dirty. In flight service is on the poor side. Very infrequent with drinks, water, trash, etc. Breakfast was a yoghurt. Movie and TV selection pretty poor, even the premium paid-for service.
avis de
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6,0
Points négatifs : I missed my flight from Manchester to Munich as Easy Jets does not pay for luggage transfer fee.. I was not aware that I had to pick up my luggage upon arrival to Manchester and needed to recheck it again. Kayak should require luggage transfer all international carriers. If they do not resolve this issue I would not purchase a ticket through kayak.
avis de
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2,0
Incredibly disorganized airline that ended up being extremely costly.
Points négatifs : If you think you will save money by flying this little known airline, think again! Flight from SF to Manchester on June 29th was 2 hours delayed. Showed up at SF airport almost 2 hours before the new departure time and check in was closed, no Thomas Cook staff could be found. Several other passengers were in the same boat and eventually we convinced an airport manager to reopen check in. Missed connection in Manchester (on a different airline) and needed to purchase a new ticket for $400. They also lost my bag. Dozens of calls to baggage services went unanswered. I reached out to SFO baggage operations directly and located the bag - it never had left SF. By the time it was located I was in a remote section of Italy. It took several more days to get the bag to Zurich (the closest major airport), but they would not deliver the bag to me. I needed to drive 10 hours round trip to get the bag, a week into my trip. Getting the bag situation sorted out involved literally over 100 phone calls, most of them unanswered, and at least 30 conversations with baggage people in 3 different airports. Instead of the transport from US to Europe costing $750, it ending up costing close to $1800 and endless aggravation. I'm trying to get some paid back but doubt it will happen. Two friends on the same flight with me also missed their connection to Milan and their replacement tickets cost $1400. Also had to do an overnight stay at Manchester airport hotel for return flight, and that was another $220. DON'T FLY THIS AIRLINE IF YOU PLAN TO CATCH A CONNECTING FLIGHT ON A DIFFERENT AIRLINE - VERY RISKY. Perhaps OK if you are travelling with just a handbag to Manchester/UK only.
avis de
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10,0
Condor did professional job
Points positifs : The meals and cleanliness of the plane
Points négatifs : I have nothing negative at all to say.
avis de
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2,0
Points négatifs : Can't rate because we didn't make the flight. At this point I'm not anticipating a pleasant flight.
avis de
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2,0
Ere unable to offer me a fast rebooking
Points négatifs : had to wait 24h
avis de
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8,0
Points négatifs : They did not come back around to pick up trash after breakfast. I had to leave it on the floor when we departed.
avis de
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7,0
Points positifs : The crew was friendly and I really enjoyed the tea snacks that was served later in the flight. I really enjoyed that the plane had tablet type devices on the back of each chair. They also had a range of bunch of contemporary large budget movies that you could select.
Points négatifs : The boarding process took a little longer than I would have expected but I don't know if this is the airline's fault or other circumstances with the airport. They ran out of the chicken option and didn't have another non-red meat alternative. This was fine only because I happened to pick up a sandwich prior to boarding.
avis de
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4,6
Points négatifs : uncomfortable seats food was poor
avis de
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10,0
First time flyer with Thomas Cook
Points positifs : As a first time Thomas Cook passenger, I found the seats to be comfortable and with good leg room. We were provided with good meals as part of the ticket price. In seat screens had plenty to watch and listen to. We would definitely fly Thomas Cook again.
avis de
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6,3
Points positifs : Good amount of space and friendly crew
Points négatifs : A one hour delay, limited communication and lots of confusion at the terminal.
avis de
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10,0
Condor did professional job
Points positifs : The meals and cleanliness of the plane
Points négatifs : I have nothing negative at all to say.
avis de
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10,0
First time flyer with Thomas Cook
Points positifs : As a first time Thomas Cook passenger, I found the seats to be comfortable and with good leg room. We were provided with good meals as part of the ticket price. In seat screens had plenty to watch and listen to. We would definitely fly Thomas Cook again.
avis de
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8,0
Points négatifs : They did not come back around to pick up trash after breakfast. I had to leave it on the floor when we departed.
avis de
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7,0
Points positifs : The crew was friendly and I really enjoyed the tea snacks that was served later in the flight. I really enjoyed that the plane had tablet type devices on the back of each chair. They also had a range of bunch of contemporary large budget movies that you could select.
Points négatifs : The boarding process took a little longer than I would have expected but I don't know if this is the airline's fault or other circumstances with the airport. They ran out of the chicken option and didn't have another non-red meat alternative. This was fine only because I happened to pick up a sandwich prior to boarding.
avis de
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6,3
Website is useless. VERY frustrating!
Points négatifs : Website sets a bad tone for the airline. Almost impossible to check in , find baggage info, flight info etc. Makes u think the airline is shoddy. The employees are very professional and pleasant which counters the terrible upfront experience somewhat.
avis de
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5,3
You get what you pay for
Points positifs : Pretty decent leg room.
Points négatifs : 22 hour delay that the airline knew about over 8 hours in advance (plane had turned back on way to airport) but flyers were not contacted. Next day, airline did not bother to update flight info online, so had to call to get new flight time. Plane was a little dirty. In flight service is on the poor side. Very infrequent with drinks, water, trash, etc. Breakfast was a yoghurt. Movie and TV selection pretty poor, even the premium paid-for service.
avis de
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6,0
Points négatifs : I missed my flight from Manchester to Munich as Easy Jets does not pay for luggage transfer fee.. I was not aware that I had to pick up my luggage upon arrival to Manchester and needed to recheck it again. Kayak should require luggage transfer all international carriers. If they do not resolve this issue I would not purchase a ticket through kayak.
avis de
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2,0
Incredibly disorganized airline that ended up being extremely costly.
Points négatifs : If you think you will save money by flying this little known airline, think again! Flight from SF to Manchester on June 29th was 2 hours delayed. Showed up at SF airport almost 2 hours before the new departure time and check in was closed, no Thomas Cook staff could be found. Several other passengers were in the same boat and eventually we convinced an airport manager to reopen check in. Missed connection in Manchester (on a different airline) and needed to purchase a new ticket for $400. They also lost my bag. Dozens of calls to baggage services went unanswered. I reached out to SFO baggage operations directly and located the bag - it never had left SF. By the time it was located I was in a remote section of Italy. It took several more days to get the bag to Zurich (the closest major airport), but they would not deliver the bag to me. I needed to drive 10 hours round trip to get the bag, a week into my trip. Getting the bag situation sorted out involved literally over 100 phone calls, most of them unanswered, and at least 30 conversations with baggage people in 3 different airports. Instead of the transport from US to Europe costing $750, it ending up costing close to $1800 and endless aggravation. I'm trying to get some paid back but doubt it will happen. Two friends on the same flight with me also missed their connection to Milan and their replacement tickets cost $1400. Also had to do an overnight stay at Manchester airport hotel for return flight, and that was another $220. DON'T FLY THIS AIRLINE IF YOU PLAN TO CATCH A CONNECTING FLIGHT ON A DIFFERENT AIRLINE - VERY RISKY. Perhaps OK if you are travelling with just a handbag to Manchester/UK only.
avis de
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2,0
Points négatifs : Can't rate because we didn't make the flight. At this point I'm not anticipating a pleasant flight.
avis de
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2,0
Ere unable to offer me a fast rebooking
Points négatifs : had to wait 24h
avis de
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4,6
Points négatifs : uncomfortable seats food was poor
avis de
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6,3
Points positifs : Good amount of space and friendly crew
Points négatifs : A one hour delay, limited communication and lots of confusion at the terminal.
avis de
Suivi des vols
Itinéraires proposés par Thomas Cook Airlines
Aéroports populaires desservis par Thomas Cook Airlines
- Aéroport de Manchester (MAN)
- Aéroport de Londres Gatwick (LGW)
- Aéroport de Birmingham (BHX)
- Aéroport de Glasgow Intl (GLA)
- Aéroport de Dalaman (DLM)
- Aéroport de Newcastle upon Tyne Newcastle Airport (NCL)
- Aéroport de Santa Cruz de Ténérife Sur Reina Sofia (TFS)
- Aéroport de Palma de Majorque Son Sant Joan (PMI)
- Aéroport de Bristol (BRS)
- Aéroport de Antalya (AYT)
- Aéroport de Arrecife Lanzarote (ACE)
- Aéroport de Castle Donington East Midlands (EMA)
- Aéroport de Londres Stansted (STN)
- Aéroport de Zakynthos Dionsios Salomos (ZTH)
- Aéroport de Puerto del Rosario Fuerteventura (FUE)
- Aéroport de Corfou Ioannis Kapodistrias (CFU)
- Aéroport de Las Palmas de Gran Canaria Gran Canaria Airport (LPA)
- Aéroport de Citium Larnaca (LCA)
- Aéroport de Hurghada (HRG)
- Aéroport de Mahón Minorque (MAH)
- Aéroport de Belfast Intl Arpt (BFS)
- Aéroport de Héraklion N. Kazantzakis Apt. (HER)
- Aéroport de Orlando (MCO)
- Aéroport de Rhodes Diagoras (RHO)
- Aéroport de Cardiff-Wales Arpt (CWL)
- Aéroport de Ibiza (IBZ)
- Aéroport de Kos (KGS)
- Aéroport de Reus (REU)
- Aéroport de Cancún (CUN)
- Aéroport de Paphos (PFO)
- Aéroport de Bourgas (BOJ)
- Aéroport de New York John F Kennedy Intl (JFK)
- Aéroport de Skiathos (JSI)
- Aéroport de Almeria (LEI)
- Aéroport de Argostoli Cephalonia Intl (EFL)
- Aéroport de Kavala Megas Alexandros (KVA)
- Aéroport de Izmir Adnan Menderes Arpt (ADB)
- Aéroport de Bodrum Milas Airport (BJV)
- Aéroport de Luqa Malta International (MLA)
- Aéroport de Las Vegas McCarran (LAS)
- Aéroport de Alicante (ALC)
- Aéroport de Banjul Yundum International (BJL)
- Aéroport de Thera Santorini/Thira (JTR)
- Aéroport de Holguín Frank Pais (HOG)
- Aéroport de Split (SPU)
- Aéroport de Goa Dabolim (GOI)
- Aéroport de Kalamata (KLX)
- Aéroport de Cayo Coco (CCC)
- Aéroport de Sal Amilcar Cabral Intl (SID)
- Aéroport de Los Angeles (LAX)
- Aéroport de Faro (FAO)
- Aéroport de Prévéza Aktion (PVK)
- Aéroport de Mytilene (MJT)
- Aéroport de San Francisco (SFO)
- Aéroport de Naples (NAP)
- Aéroport de Marsa Alam (RMF)
- Aéroport de Thessalonique-Makedonía (SKG)
- Aéroport de Gérone Costa Brava (GRO)
- Aéroport de Innsbruck Kranebitten (INN)
- Aéroport de Varadero Juan Gualberto Gomez (VRA)
- Aéroport de Boston Logan International (BOS)
- Aéroport de Bridgetown Grantley Adams Intl (BGI)
- Aéroport de Funchal Madère (FNC)
- Aéroport de Mykonos (JMK)
- Aéroport de Le Cap (CPT)
- Aéroport de Comiso (CIY)
- Aéroport de Varna (VAR)
- Aéroport de Lérida Lleida-Alguaire (ILD)
- Aéroport de Miami (MIA)
- Aéroport de Vaasa (VAA)
- Aéroport de Umea (UME)
- Aéroport de Kuopio (KUO)
- Aéroport de Santa Clara (SNU)
- Aéroport de Luleå Kallax (LLA)
- Aéroport de Rovaniemi (RVN)
- Aéroport de Vieux Fort Hewanorra (UVF)
- Aéroport de Crown Point ANR Robinson Intl (TAB)
- Aéroport de Genève-Cointrin (GVA)
- Aéroport de Londres Luton Airport (LTN)
- Aéroport de Exeter (EXT)
Coordonnées de Thomas Cook Airlines
- MT Code IATA
- +44 871 230 2406 Appeler
- thomascookairlines.com Consulter
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