Avis des utilisateurs
Note globale
6,7
Bien
Basé sur 298 avis
Embarquement
6,9
Confort
6,6
Équipage
7,8
Divertissement
5,8
Repas
6,4
Trouvez des vols pas chers avec Thomas Cook Airlines
Aller-retour
Économique
Commentaires récents
Avis des clients
35
52
47
4
15
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10,0
Points positifs : Helpful friendly crew, good menu choice and informative of where we were flying over (to settle an argument!
Points négatifs : Cold drinks not so cold...
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10,0
Points positifs : The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us all comfortable and happy!
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8,8
Points positifs : The crew was diligent and hard working. The seat was comfortable.
Points négatifs : I could eat none of the food because of my diabetic situation. Kiwi.com did not inform me of the services that would be available for the flight. Nor did it advise that I would need to make my dietary needs known. Nor did it give me the opportunity to communicate with the airline about those needs.
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9,6
Points positifs : We upgraded to premium economy and the extra space was worth every penny. Being 6,4”, there’s nothing worse than being stuffed into a sardine box for 8 hours. Food was very good and the flight was good.
Points négatifs : When we boarded late, there was little to no communication about why. Pilots and staff were at the gate and we all just sat there not knowing what was going on as our boarding time came and went.
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6,0
Points positifs : the food was great for a short haul flight.
Points négatifs : the boarding process was chaotic and did not even use the most basic of logic. the extra legroom seats are narrow so while you have leg room you have to wedge yourself in. The crew are interested in flogging scratchcards and duty free.
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10,0
Points positifs : The flight was on time, it was certainly easier going from International to Domestic at Christchurch than at large airports! Staff great.
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10,0
Points positifs : The pilot kept us undated as to where we were etc
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2,0
Points positifs : Nothing.
Points négatifs : Better and more accommodating customer service. Flight ‘left early’ and we missed the flight due to a slight delay in our initial flight (we had a layover in Manchester). Customer service was not helpful and even though we arrived at check in with enough time, they did not let us board the flight.
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5,3
Delay
Points négatifs : 1h hour delay
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4,6
It really feels like a budget airline
Points négatifs : Old plane. Very much below average entertainment. Basic things like coffee or soda for sale on 10 hour flight. Uncomfortable worn seats. Poor choices of food.
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6,6
Would fly Condor/ Thomas Cook again
Points positifs : Staff was courteous and helpful. Considering how crazy busy the Manchester UK airport was in August all went smoothly, boarding was efficient. Seats were okay but not too roomy for a larger person.
Points négatifs : The (only) tiny movie screen was at the front of the cabin and. impossible to see for most passengers.
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3,3
Points négatifs : Nightmare no entertainment available
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10,0
Points positifs : Flight
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4,3
Points positifs : Price
Points négatifs : Service
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4,3
Points négatifs : The crow was useless I asked water 3 or 4 time no way to have it Entraînement no choice just if you pay , Low costs? Too much. !,
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2,0
WHAT FLIGHT?
Points négatifs : The flight to Manchester was canceled and I was not even informed until I got to the airport and was told I had no flight and I should rebook my flight with another airline. So my flight back to the USA NEVER happened because I refused to flight with Thomas Cook.
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2,0
Flight was cancelled and the way it was handled was very unprofessiona
Points négatifs : The way Thomas cook handled it.
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4,3
Points négatifs : Didn't like having to climb stairs into plane with two hip replacements and luggage, and no assistance. The seats are tiny (and I'm a small person). The food was mediocre, passengers took their own food on board. The entertainment was pitiful for such a long flight. Very disappointed and probably will avoid Thomas Cook for future trips. Plus, It was very cold with constant cold air blowing on me; they provided no blankets, even though I requested one.
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6,0
Points négatifs : Avion un peu vieux mal installé dans les sièges
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9,0
Points positifs : The crew was excellent and the flight itself very comfortable
Points négatifs : The entertainment did not work but sporadically.
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8,3
Vegetarian meals
Points positifs : Even tough I forgot to request vegetarian meal they had extra ones available
Points négatifs : There where no blankets and it was freezing cold
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6,6
Pleasant suprise
Points positifs : The overhead cabin was really spacious. The leg room was impressive. The meals were enjoyable & served hot. The cabin temperature was nice. A bottle of water on the seat for both journey’s was a nice touch.
Points négatifs : Leaving late on outward & inward bound journey’s. Checking in on line was disappointing as no baggage drop off, but enabled us to sit together. Boarding passengers in seating row numbers , when we all actually just got a bus to the plane as another airlne had the air bridge. In flight entertainment was ok, premium not worth £5.
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8,0
Points positifs : Staff, ticket price
Points négatifs : 6kg bags policy
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8,0
Vegetarian friendly
Points positifs : I was exited to see that they did count with vegetarian food
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4,5
We were over an hour delayed due to a problem with the plane.
Points positifs : The on flight crew were helpful and considerate.
Points négatifs : Information on delay at the gate was poor until the captain came out to speak to us. The delay. We arrived at Gatwick at 12:45 in the morning. Fortunately we made the 1:20 am train to London otherwise the whole travel experience would have been very poor. We had a crying/howling toddler in the seat row in front of us. I know there isn't much you can do about this but it obviously has a huge impact on the comfort of your flight.
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7,0
Points positifs : extra kind crew on board
Points négatifs : stopover on Gran Canaria due to refuel - it cost me extra 30 GBP because of delay in Manchester
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3,0
Points négatifs : Checking in was ridiculous, I got to the airport 3hrs early and was queuing the entire time until the plane left. It had to be delayed because of how long it took everyone to get to the plane. Absolutely apalling!
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6,0
Points négatifs : Dont be like Ryanair, dont try to catch me up.. I would recommend you a free water or tea.. I really dont want to pay 2EUR for 0,5l of water in plastic bag..
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7,3
Good but with some issues
Points positifs : I liked that the plane has all economy seats so even the "poor" people can sit in the front of the plane. I liked the courtesy and pleasantness of the crew. Good entertainment system at the seat but I would like more options for free. (Only 6 movies and TV shows are free. You need to pay 5 pounds to be able to watch all the rest)
Points négatifs : I did not like the terrible airport in Manchester. It looks like a war-time Eastern European airport. No computerized check-in kiosks, you have to queue to check-in. Then you go down some stairs to get to the security level which is a huge mess in a small room that looks like a gym. At the gate, the gate crew called upon "those passengers seated in rows 1 through 8 to board" but somehow everyone was granted entry to the aircraft! I was in row 6 and got on one of the last. I said to the gate lady when I finally boarded "wow that is quite a lot of people seated in those 8 rows!" She just shrugged and looked overwhelmed. Also there is no kosher food option as I found out from a Jewish passenger seated next to me. They just offer vegan, vegetarian, gluten-free, and diabetic as special meal options. Finally, the entertainment system is nice but only offers a limited number of options for free. For 5 pounds you can access all the other films and TV shows. Also the airport in Manchester had a runway construction or something so we took off one hour late and I missed my shuttle in New York.
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2,0
flight delayed for two days
Points négatifs : poor customer service. no assistance,
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5,3
Points positifs : The crew was very nice.
Points négatifs : The seats where VERY uncomfurtable
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7,3
Points positifs : Everything was normal and good
Points négatifs : The FOOD.
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10,0
Pleasant
Points positifs : Same as above
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10,0
Mike&Maria&Raul
Points positifs : I was afraid that the flight would not be good because it was very efficient in price. I was stuck in Europe because another carrier had dropped me and my companions. I tried Condor and was very pleased.
Points négatifs : I fly all over the world but look for flight tomEurope quite often. I would love to use Condor in the future but have noticed that they have few flights across the Atlantic.
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7,6
Points positifs : Grear overall experience
Points négatifs : Long security lines at Orlando
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6,3
It was OK...
Points positifs : There was no issues boarding the plane and we all got on the plane pretty quickly, the crew was really friendly too!
Points négatifs : Entertainment was OK but you would expect if you’re watching a TV program that he while series would be available not just random series and episodes (eg series 3 episode 11) I would also say that the food that was served was OK but portions very small. Also one course was finger sandwiches but if you don’t eat egg or cheese then it isn’t great!
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7,6
Need improvement in entertainment and mobile charging docks
Points positifs : This specific aircraft was really nice n spacious.legroom was perfect. Seat was enough big to sit in good position and thats the main reason i m giving four star just because of aircraft.
Points négatifs : Two things i didnt like.i think there should be entertainment screen i front of every seat and themost important thing is mobile charging usb facility for every seat.
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10,0
Points positifs : Everything
Points négatifs : Anything
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6,0
Points positifs : Fight attendants were kind. Got to my destination safely. Food was pretty good, however small.
Points négatifs : I do not enjoy a budget airline, never been on one and likely won't ever again. I appreciated saving money on the overall ticket cost, but did not like the feeling of getting nickel and dined with every cart. Grateful the in flight meal was included.
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6,6
Points positifs : service was great
Points négatifs : plane left late
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6,0
Rude, bitter crew, overall ok
Points positifs : Good flight time, direct flight. Reasonably comfortable.
Points négatifs : A few of the crew (mainly the 'older' women) were rude and looked like they'd rather be anywhere else. They ran into my partners elbow and shoulder with their trolley...twice and didn't apologise, and stood on his foot too. Also no apology. They also dropped my food on the floor during their impatience with me to not get my tray table out in less than 3 seconds. That wasn't picked up for me. We got the impression we were more of an inconvenience. I'm not sure how they get away with it being in the service industry. The extra payment for more than 4 films is pretty appalling too.
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2,6
No premium class
Points positifs : Not too much
Points négatifs : Check-in staff lied about premium class from MAN to CDG. One clas aircraft without notice and 4 hours delayed at CUN. Lost luggage at CDG and nobody to help
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4,3
Points positifs : The cabin crew were nice and helpful The plane left on time And arrived early, which was a huge bonus
Points négatifs : Simply compared with other Trans-Atlantic flights it was mediocre in terms of what you get The seats were uncomfortable for a 10 hour flight, there were only around 5 movies to choose from and 5 TV programmes unless you wanted to upgrade (other airlines offer a lot more variety as standard). If you wanted refreshments they also cost additional, I was only offered one cup of tea/coffee/water, whereas other airlines offer wine, juice, soda, coffee, tea, water 4 or 5 times throughout the flight. Also compared with other flights I was not given an eye mask or travel toothbrush which on a long-haul overnight flight can make all the difference in terms of a good impression of the airline.
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10,0
Excellent for premium economy
Points positifs : Seats, service, food and drink.
Points négatifs : One loo for the cabin, others were way back and downstairs.
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5,3
Nice crew and good service but very outdated plane with little legroom
Points positifs : Friendly crew. Good food and service.
Points négatifs : Not enough legroom. Very old and outdated plane. No in-seat entertainment. Departed and arrived an hour later than scheduled.
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8,0
Condor Flight from Europe to US
Points positifs : Spacious seat area, good food and drinks.
Points négatifs : No in-seat monitors to be able to select the movies or shows that you want to watch. TV screens are placed high up in the walking aisles and they are hard to see, especially from the window seats (which I paid $46 dollars for). For the lower price of the airfare, this is not a deal breaker though.
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8,3
Very pleasantly surprised
Points positifs : After reading some very negative reviews I had low expectations. However, the service was excellent, flight attendants were friendly, flight arrived early. No complaints and would definitely fly Condor again in the future.
Points négatifs : There wasn't a lot of legroom but I don't require a lot so it wasn't too bad for me.
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7,3
Points positifs : Friendly crew staff who were very attentive to customers needs Flight was on time
Points négatifs : No wifi or personal entertainment options Food was mostly carbs and cheese - would have liked more fruits, vegetables, or protein.
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6,0
Points positifs : I liked it that I could fly straight to Frankfurt! Personal was very friendly.
Points négatifs : Older airplane, tight seats. Twice late takeoff!!
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6,3
Lost luggage
Points positifs : Staff was good and always polite at all times even on such a long flight. Food was ok.
Points négatifs : They lost my luggage and after one week I know nothing about it. Enough said.
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2,0
Web jet fails
Points positifs : I didn't get to take the flight, web jet cancelled the ticket for some reason and failed to notify me. To their credit, they are reimbursing me for the train fare from Frankfurt to Vienna.
Points négatifs : No notifications. I showed up with bags packed to be told that there was no ticket.
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10,0
Points positifs : I enjoyed my flight
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8,3
Points positifs : I liked the space we had and the fact that my daughter and I got to sit together in a two seater window seat.
Points négatifs : The family in the row behind us. The airline can't be blamed for that, but there should be some rules about making sure you keep your kids under control on the plane. The family had 5 kids. At least two, maybe three, of the kids were loud - like screaming and crying the whole flight. These particular kids also kept slamming the trays into the holders, which made the seat in front of them shake, definetly disturbing the people in those seats. I understand flights can be uncomfortable for kids (I have two children of my own), but these kids were out of control and very disruptive. Again, there should be rules or some type of regulations about this behavior. This family was disruptive to a whole section of the plane, that's not fair. Also, downloading the app in order to use the entertainment was frustrating. I couldn't log on to any free WiFi, which meant I couldn't download the app. So I didn't get any entertainment. If we had known while we were waiting to board that this was the entertainment option, I could have downloaded the app in the airport, which had a better connection for me. We all shouldn't have to own iPhones to get the best tech stuff - I say that because my daughter, who flew with me, has an iPhone and she didn't seem to have a problem.
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6,0
Not traveling with them again
Points négatifs : - time it takes to check you in. - make you go down the stairs instead of attaching a bridge to the plane. - lack of vegetarian food. - quality of inflight entertainment.
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6,6
The Crew is its strong point
Points positifs : Crew was amazing and the boarding process was as pleasant as it could be. No problem getting additional free beer or wine.
Points négatifs : The plane was old and there was no in seat TV entertainment. You had to watch a group video for the whole plane on a distant screen hung from the isle ceiling. The food was OK. There were no choices of entrees - it was a vegetarian pasta on both flights. The seats were old and showing their age.
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6,6
Points négatifs : Old aircraft
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4,3
Points négatifs : Poor communication between Sun Country airlines and Thomas Cook, NO checked bags for our group of 6 made it with the plane, I paid for 2 seats in row 22 and got separated from my wife and put in the back of the plane in 43 with sticky floors. Was not offered any help getting my money back on seats I paid for other than when exiting plane which was too late since I had to try to make my connection at this point.
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2,0
My plane was four hours delayed. Then I missed my flight to austin.
Points négatifs : I had to get through customs to make it tommy domestic flight. I couldn't wait for my baggage in order to make it on time. Then, when I called Thomas Cooke it redirects to condor who consistently tells me "we can't help you w that"
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2,0
Points positifs : Nothing's
Points négatifs : Late departsure late arrival spent 40 minutes extra on plane 2hours for luggage
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7,3
Points positifs : Great crew.
Points négatifs : Very poor choices for movie and TV. Husband was searched twice for same flight, once at security and once at the gate. At the gate they were "randomly" pulling people, young teenagers, my husband a disabled senior with a cane, all whites that we saw and we were near the end to board. One Muslim fully covered woman with 4 bags walked right on. Really!
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Statut du vol
Itinéraires proposés par Thomas Cook Airlines
Aéroports populaires desservis par Thomas Cook Airlines
Coordonnées de Thomas Cook Airlines
- MT Code IATA
- +44 1733 224 330 Appeler
- thomascookairlines.com Consulter
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