Avis des clients
Note globale
6,7
Bien
Basé sur 297 avis
Note générale
7,0
Embarquement
6,9
Confort
6,6
Équipage
7,9
Divertissements
5,8
Restauration
6,5
Passer directement au contenu principal
Infos Thomas Cook Airlines
| Code IATA | MT |
|---|---|
| Itinéraires | 535 |
| Itinéraire le plus populaire | Manchester à Aéroport d'Antalya |
| Aéroports desservis | 76 |
| Aéroport le plus populaire | Manchester |
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Points positifs : The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us all comfortable and happy!
avis de
-
8,8
Points positifs : The crew was diligent and hard working. The seat was comfortable.
Points négatifs : I could eat none of the food because of my diabetic situation. Kiwi.com did not inform me of the services that would be available for the flight. Nor did it advise that I would need to make my dietary needs known. Nor did it give me the opportunity to communicate with the airline about those needs.
avis de
-
9,6
Points positifs : We upgraded to premium economy and the extra space was worth every penny. Being 6,4”, there’s nothing worse than being stuffed into a sardine box for 8 hours. Food was very good and the flight was good.
Points négatifs : When we boarded late, there was little to no communication about why. Pilots and staff were at the gate and we all just sat there not knowing what was going on as our boarding time came and went.
avis de
-
6,0
Points positifs : the food was great for a short haul flight.
Points négatifs : the boarding process was chaotic and did not even use the most basic of logic. the extra legroom seats are narrow so while you have leg room you have to wedge yourself in. The crew are interested in flogging scratchcards and duty free.
avis de
-
10,0
Points positifs : The flight was on time, it was certainly easier going from International to Domestic at Christchurch than at large airports! Staff great.
avis de
-
10,0
Points positifs : The pilot kept us undated as to where we were etc
avis de
-
2,0
Points positifs : Nothing.
Points négatifs : Better and more accommodating customer service. Flight ‘left early’ and we missed the flight due to a slight delay in our initial flight (we had a layover in Manchester). Customer service was not helpful and even though we arrived at check in with enough time, they did not let us board the flight.
avis de
-
5,3
Delay
Points négatifs : 1h hour delay
avis de
-
4,6
It really feels like a budget airline
Points négatifs : Old plane. Very much below average entertainment. Basic things like coffee or soda for sale on 10 hour flight. Uncomfortable worn seats. Poor choices of food.
avis de
-
6,6
Would fly Condor/ Thomas Cook again
Points positifs : Staff was courteous and helpful. Considering how crazy busy the Manchester UK airport was in August all went smoothly, boarding was efficient. Seats were okay but not too roomy for a larger person.
Points négatifs : The (only) tiny movie screen was at the front of the cabin and. impossible to see for most passengers.
avis de
-
3,3
Points négatifs : Nightmare no entertainment available
avis de
-
10,0
Points positifs : Flight
avis de
-
4,3
Points positifs : Price
Points négatifs : Service
avis de
-
4,3
Points négatifs : The crow was useless I asked water 3 or 4 time no way to have it Entraînement no choice just if you pay , Low costs? Too much. !,
avis de
-
2,0
WHAT FLIGHT?
Points négatifs : The flight to Manchester was canceled and I was not even informed until I got to the airport and was told I had no flight and I should rebook my flight with another airline. So my flight back to the USA NEVER happened because I refused to flight with Thomas Cook.
avis de
-
2,0
Flight was cancelled and the way it was handled was very unprofessiona
Points négatifs : The way Thomas cook handled it.
avis de
-
4,3
Points négatifs : Didn't like having to climb stairs into plane with two hip replacements and luggage, and no assistance. The seats are tiny (and I'm a small person). The food was mediocre, passengers took their own food on board. The entertainment was pitiful for such a long flight. Very disappointed and probably will avoid Thomas Cook for future trips. Plus, It was very cold with constant cold air blowing on me; they provided no blankets, even though I requested one.
avis de
-
6,0
Points négatifs : Avion un peu vieux mal installé dans les sièges
avis de
-
9,0
Points positifs : The crew was excellent and the flight itself very comfortable
Points négatifs : The entertainment did not work but sporadically.
avis de
-
8,3
Vegetarian meals
Points positifs : Even tough I forgot to request vegetarian meal they had extra ones available
Points négatifs : There where no blankets and it was freezing cold
avis de
-
6,6
Pleasant suprise
Points positifs : The overhead cabin was really spacious. The leg room was impressive. The meals were enjoyable & served hot. The cabin temperature was nice. A bottle of water on the seat for both journey’s was a nice touch.
Points négatifs : Leaving late on outward & inward bound journey’s. Checking in on line was disappointing as no baggage drop off, but enabled us to sit together. Boarding passengers in seating row numbers , when we all actually just got a bus to the plane as another airlne had the air bridge. In flight entertainment was ok, premium not worth £5.
avis de
-
8,0
Points positifs : Staff, ticket price
Points négatifs : 6kg bags policy
avis de
-
8,0
Vegetarian friendly
Points positifs : I was exited to see that they did count with vegetarian food
avis de
-
4,5
We were over an hour delayed due to a problem with the plane.
Points positifs : The on flight crew were helpful and considerate.
Points négatifs : Information on delay at the gate was poor until the captain came out to speak to us. The delay. We arrived at Gatwick at 12:45 in the morning. Fortunately we made the 1:20 am train to London otherwise the whole travel experience would have been very poor. We had a crying/howling toddler in the seat row in front of us. I know there isn't much you can do about this but it obviously has a huge impact on the comfort of your flight.
avis de
-
7,0
Points positifs : extra kind crew on board
Points négatifs : stopover on Gran Canaria due to refuel - it cost me extra 30 GBP because of delay in Manchester
avis de
-
3,0
Points négatifs : Checking in was ridiculous, I got to the airport 3hrs early and was queuing the entire time until the plane left. It had to be delayed because of how long it took everyone to get to the plane. Absolutely apalling!
avis de
-
6,0
Points négatifs : Dont be like Ryanair, dont try to catch me up.. I would recommend you a free water or tea.. I really dont want to pay 2EUR for 0,5l of water in plastic bag..
avis de
-
7,3
Good but with some issues
Points positifs : I liked that the plane has all economy seats so even the "poor" people can sit in the front of the plane. I liked the courtesy and pleasantness of the crew. Good entertainment system at the seat but I would like more options for free. (Only 6 movies and TV shows are free. You need to pay 5 pounds to be able to watch all the rest)
Points négatifs : I did not like the terrible airport in Manchester. It looks like a war-time Eastern European airport. No computerized check-in kiosks, you have to queue to check-in. Then you go down some stairs to get to the security level which is a huge mess in a small room that looks like a gym. At the gate, the gate crew called upon "those passengers seated in rows 1 through 8 to board" but somehow everyone was granted entry to the aircraft! I was in row 6 and got on one of the last. I said to the gate lady when I finally boarded "wow that is quite a lot of people seated in those 8 rows!" She just shrugged and looked overwhelmed. Also there is no kosher food option as I found out from a Jewish passenger seated next to me. They just offer vegan, vegetarian, gluten-free, and diabetic as special meal options. Finally, the entertainment system is nice but only offers a limited number of options for free. For 5 pounds you can access all the other films and TV shows. Also the airport in Manchester had a runway construction or something so we took off one hour late and I missed my shuttle in New York.
avis de
-
2,0
flight delayed for two days
Points négatifs : poor customer service. no assistance,
avis de
-
5,3
Points positifs : The crew was very nice.
Points négatifs : The seats where VERY uncomfurtable
avis de
-
7,3
Points positifs : Everything was normal and good
Points négatifs : The FOOD.
avis de
-
10,0
Pleasant
Points positifs : Same as above
avis de
-
10,0
Mike&Maria&Raul
Points positifs : I was afraid that the flight would not be good because it was very efficient in price. I was stuck in Europe because another carrier had dropped me and my companions. I tried Condor and was very pleased.
Points négatifs : I fly all over the world but look for flight tomEurope quite often. I would love to use Condor in the future but have noticed that they have few flights across the Atlantic.
avis de
-
7,6
Points positifs : Grear overall experience
Points négatifs : Long security lines at Orlando
avis de
-
6,3
It was OK...
Points positifs : There was no issues boarding the plane and we all got on the plane pretty quickly, the crew was really friendly too!
Points négatifs : Entertainment was OK but you would expect if you’re watching a TV program that he while series would be available not just random series and episodes (eg series 3 episode 11) I would also say that the food that was served was OK but portions very small. Also one course was finger sandwiches but if you don’t eat egg or cheese then it isn’t great!
avis de
-
7,6
Need improvement in entertainment and mobile charging docks
Points positifs : This specific aircraft was really nice n spacious.legroom was perfect. Seat was enough big to sit in good position and thats the main reason i m giving four star just because of aircraft.
Points négatifs : Two things i didnt like.i think there should be entertainment screen i front of every seat and themost important thing is mobile charging usb facility for every seat.
avis de
-
10,0
Points positifs : Everything
Points négatifs : Anything
avis de
-
6,0
Points positifs : Fight attendants were kind. Got to my destination safely. Food was pretty good, however small.
Points négatifs : I do not enjoy a budget airline, never been on one and likely won't ever again. I appreciated saving money on the overall ticket cost, but did not like the feeling of getting nickel and dined with every cart. Grateful the in flight meal was included.
avis de
-
6,6
Points positifs : service was great
Points négatifs : plane left late
avis de
-
6,0
Rude, bitter crew, overall ok
Points positifs : Good flight time, direct flight. Reasonably comfortable.
Points négatifs : A few of the crew (mainly the 'older' women) were rude and looked like they'd rather be anywhere else. They ran into my partners elbow and shoulder with their trolley...twice and didn't apologise, and stood on his foot too. Also no apology. They also dropped my food on the floor during their impatience with me to not get my tray table out in less than 3 seconds. That wasn't picked up for me. We got the impression we were more of an inconvenience. I'm not sure how they get away with it being in the service industry. The extra payment for more than 4 films is pretty appalling too.
avis de
-
2,6
No premium class
Points positifs : Not too much
Points négatifs : Check-in staff lied about premium class from MAN to CDG. One clas aircraft without notice and 4 hours delayed at CUN. Lost luggage at CDG and nobody to help
avis de
-
4,3
Points positifs : The cabin crew were nice and helpful The plane left on time And arrived early, which was a huge bonus
Points négatifs : Simply compared with other Trans-Atlantic flights it was mediocre in terms of what you get The seats were uncomfortable for a 10 hour flight, there were only around 5 movies to choose from and 5 TV programmes unless you wanted to upgrade (other airlines offer a lot more variety as standard). If you wanted refreshments they also cost additional, I was only offered one cup of tea/coffee/water, whereas other airlines offer wine, juice, soda, coffee, tea, water 4 or 5 times throughout the flight. Also compared with other flights I was not given an eye mask or travel toothbrush which on a long-haul overnight flight can make all the difference in terms of a good impression of the airline.
avis de
-
10,0
Excellent for premium economy
Points positifs : Seats, service, food and drink.
Points négatifs : One loo for the cabin, others were way back and downstairs.
avis de
-
5,3
Nice crew and good service but very outdated plane with little legroom
Points positifs : Friendly crew. Good food and service.
Points négatifs : Not enough legroom. Very old and outdated plane. No in-seat entertainment. Departed and arrived an hour later than scheduled.
avis de
-
8,0
Condor Flight from Europe to US
Points positifs : Spacious seat area, good food and drinks.
Points négatifs : No in-seat monitors to be able to select the movies or shows that you want to watch. TV screens are placed high up in the walking aisles and they are hard to see, especially from the window seats (which I paid $46 dollars for). For the lower price of the airfare, this is not a deal breaker though.
avis de
-
8,3
Very pleasantly surprised
Points positifs : After reading some very negative reviews I had low expectations. However, the service was excellent, flight attendants were friendly, flight arrived early. No complaints and would definitely fly Condor again in the future.
Points négatifs : There wasn't a lot of legroom but I don't require a lot so it wasn't too bad for me.
avis de
-
7,3
Points positifs : Friendly crew staff who were very attentive to customers needs Flight was on time
Points négatifs : No wifi or personal entertainment options Food was mostly carbs and cheese - would have liked more fruits, vegetables, or protein.
avis de
-
6,0
Points positifs : I liked it that I could fly straight to Frankfurt! Personal was very friendly.
Points négatifs : Older airplane, tight seats. Twice late takeoff!!
avis de
-
6,3
Lost luggage
Points positifs : Staff was good and always polite at all times even on such a long flight. Food was ok.
Points négatifs : They lost my luggage and after one week I know nothing about it. Enough said.
avis de
-
2,0
Web jet fails
Points positifs : I didn't get to take the flight, web jet cancelled the ticket for some reason and failed to notify me. To their credit, they are reimbursing me for the train fare from Frankfurt to Vienna.
Points négatifs : No notifications. I showed up with bags packed to be told that there was no ticket.
avis de
-
10,0
Points positifs : I enjoyed my flight
avis de
-
8,3
Points positifs : I liked the space we had and the fact that my daughter and I got to sit together in a two seater window seat.
Points négatifs : The family in the row behind us. The airline can't be blamed for that, but there should be some rules about making sure you keep your kids under control on the plane. The family had 5 kids. At least two, maybe three, of the kids were loud - like screaming and crying the whole flight. These particular kids also kept slamming the trays into the holders, which made the seat in front of them shake, definetly disturbing the people in those seats. I understand flights can be uncomfortable for kids (I have two children of my own), but these kids were out of control and very disruptive. Again, there should be rules or some type of regulations about this behavior. This family was disruptive to a whole section of the plane, that's not fair. Also, downloading the app in order to use the entertainment was frustrating. I couldn't log on to any free WiFi, which meant I couldn't download the app. So I didn't get any entertainment. If we had known while we were waiting to board that this was the entertainment option, I could have downloaded the app in the airport, which had a better connection for me. We all shouldn't have to own iPhones to get the best tech stuff - I say that because my daughter, who flew with me, has an iPhone and she didn't seem to have a problem.
avis de
-
6,0
Not traveling with them again
Points négatifs : - time it takes to check you in. - make you go down the stairs instead of attaching a bridge to the plane. - lack of vegetarian food. - quality of inflight entertainment.
avis de
-
6,6
The Crew is its strong point
Points positifs : Crew was amazing and the boarding process was as pleasant as it could be. No problem getting additional free beer or wine.
Points négatifs : The plane was old and there was no in seat TV entertainment. You had to watch a group video for the whole plane on a distant screen hung from the isle ceiling. The food was OK. There were no choices of entrees - it was a vegetarian pasta on both flights. The seats were old and showing their age.
avis de
-
6,6
Points négatifs : Old aircraft
avis de
-
4,3
Points négatifs : Poor communication between Sun Country airlines and Thomas Cook, NO checked bags for our group of 6 made it with the plane, I paid for 2 seats in row 22 and got separated from my wife and put in the back of the plane in 43 with sticky floors. Was not offered any help getting my money back on seats I paid for other than when exiting plane which was too late since I had to try to make my connection at this point.
avis de
-
2,0
My plane was four hours delayed. Then I missed my flight to austin.
Points négatifs : I had to get through customs to make it tommy domestic flight. I couldn't wait for my baggage in order to make it on time. Then, when I called Thomas Cooke it redirects to condor who consistently tells me "we can't help you w that"
avis de
-
2,0
Points positifs : Nothing's
Points négatifs : Late departsure late arrival spent 40 minutes extra on plane 2hours for luggage
avis de
-
7,3
Points positifs : Great crew.
Points négatifs : Very poor choices for movie and TV. Husband was searched twice for same flight, once at security and once at the gate. At the gate they were "randomly" pulling people, young teenagers, my husband a disabled senior with a cane, all whites that we saw and we were near the end to board. One Muslim fully covered woman with 4 bags walked right on. Really!
avis de
-
4,6
Points négatifs : the in flight entertainment didn't work We had to wait 2 hours before our luggage cane off the band
avis de
-
10,0
Points positifs : The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us all comfortable and happy!
avis de
-
8,8
Points positifs : The crew was diligent and hard working. The seat was comfortable.
Points négatifs : I could eat none of the food because of my diabetic situation. Kiwi.com did not inform me of the services that would be available for the flight. Nor did it advise that I would need to make my dietary needs known. Nor did it give me the opportunity to communicate with the airline about those needs.
avis de
-
9,6
Points positifs : We upgraded to premium economy and the extra space was worth every penny. Being 6,4”, there’s nothing worse than being stuffed into a sardine box for 8 hours. Food was very good and the flight was good.
Points négatifs : When we boarded late, there was little to no communication about why. Pilots and staff were at the gate and we all just sat there not knowing what was going on as our boarding time came and went.
avis de
-
10,0
Points positifs : The flight was on time, it was certainly easier going from International to Domestic at Christchurch than at large airports! Staff great.
avis de
-
10,0
Points positifs : The pilot kept us undated as to where we were etc
avis de
-
10,0
Points positifs : Flight
avis de
-
9,0
Points positifs : The crew was excellent and the flight itself very comfortable
Points négatifs : The entertainment did not work but sporadically.
avis de
-
10,0
Pleasant
Points positifs : Same as above
avis de
-
10,0
Mike&Maria&Raul
Points positifs : I was afraid that the flight would not be good because it was very efficient in price. I was stuck in Europe because another carrier had dropped me and my companions. I tried Condor and was very pleased.
Points négatifs : I fly all over the world but look for flight tomEurope quite often. I would love to use Condor in the future but have noticed that they have few flights across the Atlantic.
avis de
-
10,0
Points positifs : Everything
Points négatifs : Anything
avis de
-
10,0
Excellent for premium economy
Points positifs : Seats, service, food and drink.
Points négatifs : One loo for the cabin, others were way back and downstairs.
avis de
-
10,0
Points positifs : I enjoyed my flight
avis de
-
6,6
Would fly Condor/ Thomas Cook again
Points positifs : Staff was courteous and helpful. Considering how crazy busy the Manchester UK airport was in August all went smoothly, boarding was efficient. Seats were okay but not too roomy for a larger person.
Points négatifs : The (only) tiny movie screen was at the front of the cabin and. impossible to see for most passengers.
avis de
-
8,3
Vegetarian meals
Points positifs : Even tough I forgot to request vegetarian meal they had extra ones available
Points négatifs : There where no blankets and it was freezing cold
avis de
-
6,6
Pleasant suprise
Points positifs : The overhead cabin was really spacious. The leg room was impressive. The meals were enjoyable & served hot. The cabin temperature was nice. A bottle of water on the seat for both journey’s was a nice touch.
Points négatifs : Leaving late on outward & inward bound journey’s. Checking in on line was disappointing as no baggage drop off, but enabled us to sit together. Boarding passengers in seating row numbers , when we all actually just got a bus to the plane as another airlne had the air bridge. In flight entertainment was ok, premium not worth £5.
avis de
-
8,0
Points positifs : Staff, ticket price
Points négatifs : 6kg bags policy
avis de
-
8,0
Vegetarian friendly
Points positifs : I was exited to see that they did count with vegetarian food
avis de
-
7,0
Points positifs : extra kind crew on board
Points négatifs : stopover on Gran Canaria due to refuel - it cost me extra 30 GBP because of delay in Manchester
avis de
-
7,3
Good but with some issues
Points positifs : I liked that the plane has all economy seats so even the "poor" people can sit in the front of the plane. I liked the courtesy and pleasantness of the crew. Good entertainment system at the seat but I would like more options for free. (Only 6 movies and TV shows are free. You need to pay 5 pounds to be able to watch all the rest)
Points négatifs : I did not like the terrible airport in Manchester. It looks like a war-time Eastern European airport. No computerized check-in kiosks, you have to queue to check-in. Then you go down some stairs to get to the security level which is a huge mess in a small room that looks like a gym. At the gate, the gate crew called upon "those passengers seated in rows 1 through 8 to board" but somehow everyone was granted entry to the aircraft! I was in row 6 and got on one of the last. I said to the gate lady when I finally boarded "wow that is quite a lot of people seated in those 8 rows!" She just shrugged and looked overwhelmed. Also there is no kosher food option as I found out from a Jewish passenger seated next to me. They just offer vegan, vegetarian, gluten-free, and diabetic as special meal options. Finally, the entertainment system is nice but only offers a limited number of options for free. For 5 pounds you can access all the other films and TV shows. Also the airport in Manchester had a runway construction or something so we took off one hour late and I missed my shuttle in New York.
avis de
-
7,3
Points positifs : Everything was normal and good
Points négatifs : The FOOD.
avis de
-
7,6
Points positifs : Grear overall experience
Points négatifs : Long security lines at Orlando
avis de
-
7,6
Need improvement in entertainment and mobile charging docks
Points positifs : This specific aircraft was really nice n spacious.legroom was perfect. Seat was enough big to sit in good position and thats the main reason i m giving four star just because of aircraft.
Points négatifs : Two things i didnt like.i think there should be entertainment screen i front of every seat and themost important thing is mobile charging usb facility for every seat.
avis de
-
6,6
Points positifs : service was great
Points négatifs : plane left late
avis de
-
8,0
Condor Flight from Europe to US
Points positifs : Spacious seat area, good food and drinks.
Points négatifs : No in-seat monitors to be able to select the movies or shows that you want to watch. TV screens are placed high up in the walking aisles and they are hard to see, especially from the window seats (which I paid $46 dollars for). For the lower price of the airfare, this is not a deal breaker though.
avis de
-
8,3
Very pleasantly surprised
Points positifs : After reading some very negative reviews I had low expectations. However, the service was excellent, flight attendants were friendly, flight arrived early. No complaints and would definitely fly Condor again in the future.
Points négatifs : There wasn't a lot of legroom but I don't require a lot so it wasn't too bad for me.
avis de
-
7,3
Points positifs : Friendly crew staff who were very attentive to customers needs Flight was on time
Points négatifs : No wifi or personal entertainment options Food was mostly carbs and cheese - would have liked more fruits, vegetables, or protein.
avis de
-
8,3
Points positifs : I liked the space we had and the fact that my daughter and I got to sit together in a two seater window seat.
Points négatifs : The family in the row behind us. The airline can't be blamed for that, but there should be some rules about making sure you keep your kids under control on the plane. The family had 5 kids. At least two, maybe three, of the kids were loud - like screaming and crying the whole flight. These particular kids also kept slamming the trays into the holders, which made the seat in front of them shake, definetly disturbing the people in those seats. I understand flights can be uncomfortable for kids (I have two children of my own), but these kids were out of control and very disruptive. Again, there should be rules or some type of regulations about this behavior. This family was disruptive to a whole section of the plane, that's not fair. Also, downloading the app in order to use the entertainment was frustrating. I couldn't log on to any free WiFi, which meant I couldn't download the app. So I didn't get any entertainment. If we had known while we were waiting to board that this was the entertainment option, I could have downloaded the app in the airport, which had a better connection for me. We all shouldn't have to own iPhones to get the best tech stuff - I say that because my daughter, who flew with me, has an iPhone and she didn't seem to have a problem.
avis de
-
6,6
The Crew is its strong point
Points positifs : Crew was amazing and the boarding process was as pleasant as it could be. No problem getting additional free beer or wine.
Points négatifs : The plane was old and there was no in seat TV entertainment. You had to watch a group video for the whole plane on a distant screen hung from the isle ceiling. The food was OK. There were no choices of entrees - it was a vegetarian pasta on both flights. The seats were old and showing their age.
avis de
-
6,6
Points négatifs : Old aircraft
avis de
-
7,3
Points positifs : Great crew.
Points négatifs : Very poor choices for movie and TV. Husband was searched twice for same flight, once at security and once at the gate. At the gate they were "randomly" pulling people, young teenagers, my husband a disabled senior with a cane, all whites that we saw and we were near the end to board. One Muslim fully covered woman with 4 bags walked right on. Really!
avis de
-
6,0
Points positifs : the food was great for a short haul flight.
Points négatifs : the boarding process was chaotic and did not even use the most basic of logic. the extra legroom seats are narrow so while you have leg room you have to wedge yourself in. The crew are interested in flogging scratchcards and duty free.
avis de
-
2,0
Points positifs : Nothing.
Points négatifs : Better and more accommodating customer service. Flight ‘left early’ and we missed the flight due to a slight delay in our initial flight (we had a layover in Manchester). Customer service was not helpful and even though we arrived at check in with enough time, they did not let us board the flight.
avis de
-
5,3
Delay
Points négatifs : 1h hour delay
avis de
-
4,6
It really feels like a budget airline
Points négatifs : Old plane. Very much below average entertainment. Basic things like coffee or soda for sale on 10 hour flight. Uncomfortable worn seats. Poor choices of food.
avis de
-
3,3
Points négatifs : Nightmare no entertainment available
avis de
-
4,3
Points positifs : Price
Points négatifs : Service
avis de
-
4,3
Points négatifs : The crow was useless I asked water 3 or 4 time no way to have it Entraînement no choice just if you pay , Low costs? Too much. !,
avis de
-
2,0
WHAT FLIGHT?
Points négatifs : The flight to Manchester was canceled and I was not even informed until I got to the airport and was told I had no flight and I should rebook my flight with another airline. So my flight back to the USA NEVER happened because I refused to flight with Thomas Cook.
avis de
-
2,0
Flight was cancelled and the way it was handled was very unprofessiona
Points négatifs : The way Thomas cook handled it.
avis de
-
4,3
Points négatifs : Didn't like having to climb stairs into plane with two hip replacements and luggage, and no assistance. The seats are tiny (and I'm a small person). The food was mediocre, passengers took their own food on board. The entertainment was pitiful for such a long flight. Very disappointed and probably will avoid Thomas Cook for future trips. Plus, It was very cold with constant cold air blowing on me; they provided no blankets, even though I requested one.
avis de
-
6,0
Points négatifs : Avion un peu vieux mal installé dans les sièges
avis de
-
4,5
We were over an hour delayed due to a problem with the plane.
Points positifs : The on flight crew were helpful and considerate.
Points négatifs : Information on delay at the gate was poor until the captain came out to speak to us. The delay. We arrived at Gatwick at 12:45 in the morning. Fortunately we made the 1:20 am train to London otherwise the whole travel experience would have been very poor. We had a crying/howling toddler in the seat row in front of us. I know there isn't much you can do about this but it obviously has a huge impact on the comfort of your flight.
avis de
-
3,0
Points négatifs : Checking in was ridiculous, I got to the airport 3hrs early and was queuing the entire time until the plane left. It had to be delayed because of how long it took everyone to get to the plane. Absolutely apalling!
avis de
-
6,0
Points négatifs : Dont be like Ryanair, dont try to catch me up.. I would recommend you a free water or tea.. I really dont want to pay 2EUR for 0,5l of water in plastic bag..
avis de
-
2,0
flight delayed for two days
Points négatifs : poor customer service. no assistance,
avis de
-
5,3
Points positifs : The crew was very nice.
Points négatifs : The seats where VERY uncomfurtable
avis de
-
6,3
It was OK...
Points positifs : There was no issues boarding the plane and we all got on the plane pretty quickly, the crew was really friendly too!
Points négatifs : Entertainment was OK but you would expect if you’re watching a TV program that he while series would be available not just random series and episodes (eg series 3 episode 11) I would also say that the food that was served was OK but portions very small. Also one course was finger sandwiches but if you don’t eat egg or cheese then it isn’t great!
avis de
-
6,0
Points positifs : Fight attendants were kind. Got to my destination safely. Food was pretty good, however small.
Points négatifs : I do not enjoy a budget airline, never been on one and likely won't ever again. I appreciated saving money on the overall ticket cost, but did not like the feeling of getting nickel and dined with every cart. Grateful the in flight meal was included.
avis de
-
6,0
Rude, bitter crew, overall ok
Points positifs : Good flight time, direct flight. Reasonably comfortable.
Points négatifs : A few of the crew (mainly the 'older' women) were rude and looked like they'd rather be anywhere else. They ran into my partners elbow and shoulder with their trolley...twice and didn't apologise, and stood on his foot too. Also no apology. They also dropped my food on the floor during their impatience with me to not get my tray table out in less than 3 seconds. That wasn't picked up for me. We got the impression we were more of an inconvenience. I'm not sure how they get away with it being in the service industry. The extra payment for more than 4 films is pretty appalling too.
avis de
-
2,6
No premium class
Points positifs : Not too much
Points négatifs : Check-in staff lied about premium class from MAN to CDG. One clas aircraft without notice and 4 hours delayed at CUN. Lost luggage at CDG and nobody to help
avis de
-
4,3
Points positifs : The cabin crew were nice and helpful The plane left on time And arrived early, which was a huge bonus
Points négatifs : Simply compared with other Trans-Atlantic flights it was mediocre in terms of what you get The seats were uncomfortable for a 10 hour flight, there were only around 5 movies to choose from and 5 TV programmes unless you wanted to upgrade (other airlines offer a lot more variety as standard). If you wanted refreshments they also cost additional, I was only offered one cup of tea/coffee/water, whereas other airlines offer wine, juice, soda, coffee, tea, water 4 or 5 times throughout the flight. Also compared with other flights I was not given an eye mask or travel toothbrush which on a long-haul overnight flight can make all the difference in terms of a good impression of the airline.
avis de
-
5,3
Nice crew and good service but very outdated plane with little legroom
Points positifs : Friendly crew. Good food and service.
Points négatifs : Not enough legroom. Very old and outdated plane. No in-seat entertainment. Departed and arrived an hour later than scheduled.
avis de
-
6,0
Points positifs : I liked it that I could fly straight to Frankfurt! Personal was very friendly.
Points négatifs : Older airplane, tight seats. Twice late takeoff!!
avis de
-
6,3
Lost luggage
Points positifs : Staff was good and always polite at all times even on such a long flight. Food was ok.
Points négatifs : They lost my luggage and after one week I know nothing about it. Enough said.
avis de
-
2,0
Web jet fails
Points positifs : I didn't get to take the flight, web jet cancelled the ticket for some reason and failed to notify me. To their credit, they are reimbursing me for the train fare from Frankfurt to Vienna.
Points négatifs : No notifications. I showed up with bags packed to be told that there was no ticket.
avis de
-
6,0
Not traveling with them again
Points négatifs : - time it takes to check you in. - make you go down the stairs instead of attaching a bridge to the plane. - lack of vegetarian food. - quality of inflight entertainment.
avis de
-
4,3
Points négatifs : Poor communication between Sun Country airlines and Thomas Cook, NO checked bags for our group of 6 made it with the plane, I paid for 2 seats in row 22 and got separated from my wife and put in the back of the plane in 43 with sticky floors. Was not offered any help getting my money back on seats I paid for other than when exiting plane which was too late since I had to try to make my connection at this point.
avis de
-
2,0
My plane was four hours delayed. Then I missed my flight to austin.
Points négatifs : I had to get through customs to make it tommy domestic flight. I couldn't wait for my baggage in order to make it on time. Then, when I called Thomas Cooke it redirects to condor who consistently tells me "we can't help you w that"
avis de
-
2,0
Points positifs : Nothing's
Points négatifs : Late departsure late arrival spent 40 minutes extra on plane 2hours for luggage
avis de
-
4,6
Points négatifs : the in flight entertainment didn't work We had to wait 2 hours before our luggage cane off the band
avis de
Suivi des vols
Itinéraires proposés par Thomas Cook Airlines
Itinéraires populaires
Vol
Origine
Destination
dim.
lun.
mar.
mer.
jeu.
ven.
sam.
D
L
M
M
J
V
S
125
Antalya
AYT
Londres
LGW
607
Antalya
AYT
Manchester
MAN
561
Dalaman
DLM
Londres
LGW
1615
Kos
KGS
Manchester
MAN
2853
New York
JFK
Manchester
MAN
2852
Manchester
MAN
New York
JFK
1783
Arrecife
ACE
Belfast
BFS
1807
Arrecife
ACE
Birmingham
BHX
1399
Arrecife
ACE
Nottingham
EMA
1369
Arrecife
ACE
Newcastle upon Tyne
NCL
727
Izmir
ADB
Manchester
MAN
1357
Alicante
ALC
Manchester
MAN
563
Antalya
AYT
Birmingham
BHX
469
Antalya
AYT
Nottingham
EMA
979
Antalya
AYT
Newcastle upon Tyne
NCL
525
Antalya
AYT
Londres
STN
1782
Belfast
BFS
Arrecife
ACE
850
Belfast
BFS
Dalaman
DLM
1806
Birmingham
BHX
Arrecife
ACE
682
Birmingham
BHX
Antalya
AYT
1636
Birmingham
BHX
Corfou
CFU
1420
Birmingham
BHX
Kos
KGS
1890
Birmingham
BHX
Las Palmas de Gran Canaria
LPA
1248
Birmingham
BHX
Palma de Majorque
PMI
1872
Birmingham
BHX
Zante
ZTH
1637
Corfou
CFU
Birmingham
BHX
2617
Cancún
CUN
Londres
LGW
831
Dalaman
DLM
Nottingham
EMA
1398
Nottingham
EMA
Arrecife
ACE
830
Nottingham
EMA
Dalaman
DLM
1676
Nottingham
EMA
Zante
ZTH
487
Hurghada
HRG
Manchester
MAN
1421
Kos
KGS
Birmingham
BHX
326
Londres
LGW
Antalya
AYT
2616
Londres
LGW
Cancún
CUN
560
Londres
LGW
Dalaman
DLM
1856
Londres
LGW
Palma de Majorque
PMI
1891
Las Palmas de Gran Canaria
LPA
Birmingham
BHX
1356
Manchester
MAN
Alicante
ALC
308
Manchester
MAN
Antalya
AYT
486
Manchester
MAN
Hurghada
HRG
1614
Manchester
MAN
Kos
KGS
818
Manchester
MAN
Enfida
NBE
1008
Manchester
MAN
Palma de Majorque
PMI
1810
Manchester
MAN
Granadilla de Abona
TFS
1118
Manchester
MAN
Zante
ZTH
819
Enfida
NBE
Manchester
MAN
1368
Newcastle upon Tyne
NCL
Arrecife
ACE
978
Newcastle upon Tyne
NCL
Antalya
AYT
688
Newcastle upon Tyne
NCL
Dalaman
DLM
1374
Newcastle upon Tyne
NCL
Zante
ZTH
1249
Palma de Majorque
PMI
Birmingham
BHX
1857
Palma de Majorque
PMI
Londres
LGW
1009
Palma de Majorque
PMI
Manchester
MAN
772
Londres
STN
Antalya
AYT
778
Londres
STN
Dalaman
DLM
1811
Granadilla de Abona
TFS
Manchester
MAN
1873
Zante
ZTH
Birmingham
BHX
1677
Zante
ZTH
Nottingham
EMA
1119
Zante
ZTH
Manchester
MAN
1375
Zante
ZTH
Newcastle upon Tyne
NCL
1792
Belfast
BFS
Larnaca
LCA
618
Belfast
BFS
Enfida
NBE
1862
Birmingham
BHX
Puerto del Rosario
FUE
702
Birmingham
BHX
Hurghada
HRG
1414
Birmingham
BHX
Larnaca
LCA
1728
Birmingham
BHX
Rhodes
RHO
916
Cardiff
CWL
Enfida
NBE
641
Dalaman
DLM
Glasgow
GLA
691
Dalaman
DLM
Manchester
MAN
689
Dalaman
DLM
Newcastle upon Tyne
NCL
779
Dalaman
DLM
Londres
STN
468
Nottingham
EMA
Antalya
AYT
1512
Nottingham
EMA
Rhodes
RHO
1863
Puerto del Rosario
FUE
Birmingham
BHX
1015
Puerto del Rosario
FUE
Londres
LGW
1590
Glasgow
GLA
Ibiza
IBZ
1592
Glasgow
GLA
Larnaca
LCA
1125
Héraklion
HER
Manchester
MAN
703
Hurghada
HRG
Birmingham
BHX
1591
Ibiza
IBZ
Glasgow
GLA
1793
Larnaca
LCA
Belfast
BFS
1415
Larnaca
LCA
Birmingham
BHX
1593
Larnaca
LCA
Glasgow
GLA
1377
Larnaca
LCA
Newcastle upon Tyne
NCL
1014
Londres
LGW
Puerto del Rosario
FUE
2974
Londres
LGW
Orlando
MCO
794
Londres
LGW
Enfida
NBE
726
Manchester
MAN
Izmir
ADB
690
Manchester
MAN
Dalaman
DLM
1124
Manchester
MAN
Héraklion
HER
754
Manchester
MAN
Marrakech
RAK
2975
Orlando
MCO
Londres
LGW
619
Enfida
NBE
Belfast
BFS
917
Enfida
NBE
Cardiff
CWL
795
Enfida
NBE
Londres
LGW
823
Enfida
NBE
Londres
STN
1376
Newcastle upon Tyne
NCL
Larnaca
LCA
755
Marrakech
RAK
Manchester
MAN
1729
Rhodes
RHO
Birmingham
BHX
1513
Rhodes
RHO
Nottingham
EMA
1721
Rhodes
RHO
Londres
STN
822
Londres
STN
Enfida
NBE
1720
Londres
STN
Rhodes
RHO
1412
Birmingham
BHX
Ħal Luqa
MLA
1507
Corfou
CFU
Nottingham
EMA
1506
Nottingham
EMA
Corfou
CFU
530
Glasgow
GLA
Antalya
AYT
1314
Glasgow
GLA
Zante
ZTH
1146
Londres
LGW
Ħal Luqa
MLA
2624
Manchester
MAN
San Francisco
SFO
1413
Ħal Luqa
MLA
Birmingham
BHX
1147
Ħal Luqa
MLA
Londres
LGW
2625
San Francisco
SFO
Manchester
MAN
1315
Zante
ZTH
Glasgow
GLA
1401
Rhodes
RHO
Glasgow
GLA
904
Cardiff
CWL
Dalaman
DLM
1142
Cardiff
CWL
Zante
ZTH
905
Dalaman
DLM
Cardiff
CWL
1885
Las Palmas de Gran Canaria
LPA
Manchester
MAN
1884
Manchester
MAN
Las Palmas de Gran Canaria
LPA
1746
Manchester
MAN
Ħal Luqa
MLA
1747
Ħal Luqa
MLA
Manchester
MAN
1492
Londres
STN
Zante
ZTH
1143
Zante
ZTH
Cardiff
CWL
1493
Zante
ZTH
Londres
STN
605
Izmir
ADB
Londres
LGW
1712
Birmingham
BHX
Ibiza
IBZ
1324
Cardiff
CWL
Rhodes
RHO
1880
Nottingham
EMA
Ibiza
IBZ
1400
Glasgow
GLA
Rhodes
RHO
1179
Héraklion
HER
Londres
LGW
1713
Ibiza
IBZ
Birmingham
BHX
1881
Ibiza
IBZ
Nottingham
EMA
1201
Ibiza
IBZ
Manchester
MAN
604
Londres
LGW
Izmir
ADB
1178
Londres
LGW
Héraklion
HER
1200
Manchester
MAN
Ibiza
IBZ
1325
Rhodes
RHO
Cardiff
CWL
1003
Arrecife
ACE
Londres
LGW
1043
Kos
KGS
Londres
LGW
1002
Londres
LGW
Arrecife
ACE
1042
Londres
LGW
Kos
KGS
1350
Londres
LGW
Las Palmas de Gran Canaria
LPA
1282
Londres
LGW
Reus
REU
1522
Londres
LGW
Split
SPU
1858
Londres
LGW
Granadilla de Abona
TFS
1126
Londres
LGW
Zante
ZTH
1351
Las Palmas de Gran Canaria
LPA
Londres
LGW
1158
Manchester
MAN
Fira
JTR
1283
Reus
REU
Londres
LGW
1521
Rhodes
RHO
Bristol
BRS
1523
Split
SPU
Londres
LGW
1859
Granadilla de Abona
TFS
Londres
LGW
1127
Zante
ZTH
Londres
LGW
1418
Bristol
BRS
Skiathos
JSI
1520
Bristol
BRS
Rhodes
RHO
1027
Corfou
CFU
Londres
LGW
1657
Ibiza
IBZ
Newcastle upon Tyne
NCL
1419
Skiathos
JSI
Kavala
KVA
1107
Skiathos
JSI
Londres
LGW
1419
Kavala
KVA
Bristol
BRS
1017
Larnaca
LCA
Londres
LGW
1026
Londres
LGW
Corfou
CFU
1106
Londres
LGW
Skiathos
JSI
1016
Londres
LGW
Larnaca
LCA
1194
Manchester
MAN
Skiathos
JSI
1656
Newcastle upon Tyne
NCL
Ibiza
IBZ
1499
Arrecife
ACE
Manchester
MAN
519
Hurghada
HRG
Londres
LGW
518
Londres
LGW
Hurghada
HRG
1455
Sant Climent
MAH
Manchester
MAN
1498
Manchester
MAN
Arrecife
ACE
1454
Manchester
MAN
Sant Climent
MAH
1934
Manchester
MAN
Split
SPU
1935
Split
SPU
Manchester
MAN
1898
Birmingham
BHX
Almería
LEI
1733
Burgas
BOJ
Glasgow
GLA
1925
Burgas
BOJ
Manchester
MAN
1732
Glasgow
GLA
Burgas
BOJ
1011
Ibiza
IBZ
Londres
LGW
1195
Kavala
KVA
Manchester
MAN
1059
Larnaca
LCA
Manchester
MAN
1899
Almería
LEI
Birmingham
BHX
1815
Almería
LEI
Londres
LGW
1010
Londres
LGW
Ibiza
IBZ
1814
Londres
LGW
Almería
LEI
1924
Manchester
MAN
Burgas
BOJ
1058
Manchester
MAN
Larnaca
LCA
653
Antalya
AYT
Bristol
BRS
2631
Cancún
CUN
Manchester
MAN
2630
Manchester
MAN
Cancún
CUN
2752
Manchester
MAN
Orlando
MCO
2753
Orlando
MCO
Manchester
MAN
2684
Manchester
MAN
Seattle
SEA
2685
Seattle
SEA
Manchester
MAN
1305
Arrecife
ACE
Glasgow
GLA
1304
Glasgow
GLA
Arrecife
ACE
1582
Glasgow
GLA
Palma de Majorque
PMI
1583
Palma de Majorque
PMI
Glasgow
GLA
1952
Londres
STN
Corfou
CFU
1575
Burgas
BOJ
Bristol
BRS
114
Bristol
BRS
Antalya
AYT
1574
Bristol
BRS
Burgas
BOJ
1154
Bristol
BRS
Larnaca
LCA
204
Bristol
BRS
Enfida
NBE
1473
Héraklion
HER
Bristol
BRS
1155
Larnaca
LCA
Bristol
BRS
205
Enfida
NBE
Bristol
BRS
1703
Arrecife
ACE
Bristol
BRS
1702
Bristol
BRS
Arrecife
ACE
1968
Bristol
BRS
Corfou
CFU
834
Bristol
BRS
Dalaman
DLM
1762
Bristol
BRS
Ħal Luqa
MLA
1926
Bristol
BRS
Zante
ZTH
1969
Corfou
CFU
Bristol
BRS
835
Dalaman
DLM
Bristol
BRS
1763
Ħal Luqa
MLA
Bristol
BRS
1927
Zante
ZTH
Bristol
BRS
111
Antalya
AYT
Glasgow
GLA
1395
Corfou
CFU
Glasgow
GLA
2653
Holguín
HOG
Manchester
MAN
1129
Las Palmas de Gran Canaria
LPA
Glasgow
GLA
2652
Manchester
MAN
Holguín
HOG
1954
Londres
STN
Las Palmas de Gran Canaria
LPA
2933
Île de Cayo Coco
CCC
Manchester
MAN
2932
Manchester
MAN
Île de Cayo Coco
CCC
623
Bodrum
BJV
Manchester
MAN
1407
Corfou
CFU
Manchester
MAN
2925
Las Vegas
LAS
Manchester
MAN
622
Manchester
MAN
Bodrum
BJV
1406
Manchester
MAN
Corfou
CFU
2924
Manchester
MAN
Las Vegas
LAS
Aéroports populaires desservis par Thomas Cook Airlines
- Aéroport Manchester (MAN)
- Aéroport Londres-Gatwick (LGW)
- Aéroport Dalaman (DLM)
- Aéroport Birmingham (BHX)
- Aéroport Aéroport d'Antalya (AYT)
- Aéroport Glasgow (GLA)
- Aéroport Granadilla de Abona Ténérife Sud (TFS)
- Aéroport Bristol - Lulsgate (BRS)
- Aéroport Palma de Majorque (PMI)
- Aéroport Newcastle upon Tyne (NCL)
- Aéroport Aéroport Intl de Hurghada (HRG)
- Aéroport Arrecife Lanzarote (ACE)
- Aéroport Nottingham East Midlands (Derby) (EMA)
- Aéroport Enfida Aéroport Intl d'Enfida-Hammamet (NBE)
- Aéroport Zante Dionsios Salomos (ZTH)
Coordonnées de Thomas Cook Airlines
- MT Code IATA
- +44 871 230 2406 Appeler
- thomascookairlines.com Consulter
Flightstats.com fournit les données sur les statuts de vols, les annulations, et les retards. Les données de Flightstats peuvent ne pas être exactes. Veuillez toujours confirmer les informations indiquées ici directement auprès de votre compagnie aérienne.