Trouvez des vols pas chers avec Thomas Cook Airlines

Rude, bitter crew, overall ok

Points positifs : Good flight time, direct flight. Reasonably comfortable.

Points négatifs : A few of the crew (mainly the 'older' women) were rude and looked like they'd rather be anywhere else. They ran into my partners elbow and shoulder with their trolley...twice and didn't apologise, and stood on his foot too. Also no apology. They also dropped my food on the floor during their impatience with me to not get my tray table out in less than 3 seconds. That wasn't picked up for me. We got the impression we were more of an inconvenience. I'm not sure how they get away with it being in the service industry. The extra payment for more than 4 films is pretty appalling too.

No premium class

Points positifs : Not too much

Points négatifs : Check-in staff lied about premium class from MAN to CDG. One clas aircraft without notice and 4 hours delayed at CUN. Lost luggage at CDG and nobody to help

Points positifs : The cabin crew were nice and helpful The plane left on time And arrived early, which was a huge bonus

Points négatifs : Simply compared with other Trans-Atlantic flights it was mediocre in terms of what you get The seats were uncomfortable for a 10 hour flight, there were only around 5 movies to choose from and 5 TV programmes unless you wanted to upgrade (other airlines offer a lot more variety as standard). If you wanted refreshments they also cost additional, I was only offered one cup of tea/coffee/water, whereas other airlines offer wine, juice, soda, coffee, tea, water 4 or 5 times throughout the flight. Also compared with other flights I was not given an eye mask or travel toothbrush which on a long-haul overnight flight can make all the difference in terms of a good impression of the airline.

Nice crew and good service but very outdated plane with little legroom

Points positifs : Friendly crew. Good food and service.

Points négatifs : Not enough legroom. Very old and outdated plane. No in-seat entertainment. Departed and arrived an hour later than scheduled.

Points positifs : I liked it that I could fly straight to Frankfurt! Personal was very friendly.

Points négatifs : Older airplane, tight seats. Twice late takeoff!!

Lost luggage

Points positifs : Staff was good and always polite at all times even on such a long flight. Food was ok.

Points négatifs : They lost my luggage and after one week I know nothing about it. Enough said.