Vol Bilbao : Trouvez un billet d’avion pas cher pour Bilbao

Points positifs : comfortable seats, quick flight

Points négatifs : in-seat entertainment and a full salami sandwich instead of half for snack

Points positifs : Crew was nice

Points négatifs : The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you

Points positifs : Inflight services

Points négatifs : Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience

Points positifs : Trip was canceled

Points négatifs : Trip was canceled without costumer exchange or rebooked

Points négatifs : Everything went well

Points positifs : The crew was amazing

Points négatifs : The WiFi

Points négatifs : With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals

Points négatifs : Internet speed is weak.

Points négatifs : Air Europa charged for food.

Points positifs : The Dreamliner airplane.

Points négatifs : The food!!!! Worst airline food. The crew barely announce in English. Boarding process is a mess

Points positifs : Nop

Points négatifs : Streaming

Points négatifs : Include the baggage fee in the price of the ticket

Points positifs : Great crwe and Nice seat

Points négatifs : There was not enough include meals and drinks

Points négatifs : DELAY

Points négatifs : When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.

Points positifs : Entertaining sistem

Points négatifs : Boarding

Points positifs : Trip was canceled

Points négatifs : Trip was canceled without costumer exchange or rebooked

Points négatifs : Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again.

Points négatifs : Food, entertainment program, pillows and blankets would have been nice,

Points positifs : Friendly and great service. Flight attendants like their job. Food was good. Flight on time

Points négatifs : More legroom

Points positifs : The crew was great

Points négatifs : 1-2 +cms leg space

Points positifs : The seat was really comfortable and I was able to sleep the whole flight with no disturbance

Points négatifs : N/A

Points positifs : Nothing

Points négatifs : They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Points négatifs : Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.