Trouvez des vols pas chers vers Londres City

Points négatifs : The baggage took a really long time to be delivered to the carousel

Points positifs : The crew was very accommodating

Points négatifs : Entertainment system was old and with few choices

Points positifs : Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago

Points négatifs : 2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich.

Points négatifs : Nothing Everything was excellent

Points négatifs : Crew members in Amsterdam were very rude and disrespectful

Points positifs : Usual faultless KLM experience

Points négatifs : Nothing.

Points positifs : very nice crew

Points négatifs : my bagfage was lost

Points positifs : Comfortable seat, great crew.

Points négatifs : Flight delayed, no USB port and no entertainment

Points positifs : Best flight crew I've ever had.

Points négatifs : A free upgrade to first class

Points positifs : -

Points négatifs : Will never use Lufthansa again

Points positifs : Crew extra nice

Points négatifs : Food

Points positifs : The crew was fantastic, never bothered sleeping people, and had a great trip.

Points négatifs : Nothing, best transatlantic flight I’ve had so far honestly.

Points négatifs : Nothing Everything was excellent

Points positifs : I upgraded to premium economy, worth every dollar. seats were comfortable and reclined quite far.

Points négatifs : honestly nothing needed improving .

Points positifs : The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing.

Points négatifs : The whole experience was positive.

Points négatifs : Rude ground staff at Athens airport, unable to check in online prior to flight, had to wait in line for over an hour for a connecting flight and run to the gate to then be told I was on standby for my next connecting flight. Poor customer service, no headphones given even though all seats have tv screens - such a small thing can make a difference to overall experience eg providing headphones. The check in and boarding forbthis flight was an absolute joke. Two men were about to have a fight due to how irritated everyone was for standing in line for so long. No need whatsoever. Meanwhile 3 staff sat at the ticketing desk and just watched the line grow! When I asked for assistance they brushed me off as if I were a flea! Athens Swiss airlines ground staff are up there with the worst customer service I’ve seen.

Points négatifs : Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room.

Points positifs : Our flight attendant was awesome. Very friendly and attentive.

Points négatifs : The cabin temperature was cold and the flight was delayed by over an hour.

Points positifs : Crew good, plane clean.

Points négatifs : Seats very cramped.

Points positifs : Crew was nice. No water or basic beverage service

Points négatifs : Water or basic beverage service

Points positifs : The crew tried to be helpful but were equally frustrated with the ground crew.

Points négatifs : Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Points positifs : KLM STAFF WERE VERY PROFESSIONAL

Points négatifs : SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Points négatifs : Boarding was crazy. Could not everyone in the gate area.

Points négatifs : Fix the damn KIOSKS at Vienna!

Points positifs : -

Points négatifs : Will never use Lufthansa again

Points négatifs : n/a

Points négatifs : Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that.

Points positifs : The crew was fantastic, never bothered sleeping people, and had a great trip.

Points négatifs : Nothing, best transatlantic flight I’ve had so far honestly.

Points positifs : None

Points négatifs : None hate the experience

Points positifs : Movies

Points négatifs : Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one.

Points négatifs : The seats are small with very little leg room

Points positifs : Crew was really nice can’t complain

Points négatifs : Other airlines offer free beer or even hard liquor here u have to pay

Points positifs : Newer plane, crew was amazing, seats were adjustable

Points négatifs : Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Points positifs : very nice crew

Points négatifs : my baggage was lost

Points positifs : Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Points négatifs : Not being to help on the ground in Copenhagen with delta issues

Points négatifs : Petiole are treated spending $1000 on a trip as poor with very uncomfortable seats and mediocre food

Points positifs : Entertainment monitors were in good shape and responsive. Selection was not bad.

Points négatifs : First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation

Points positifs : Crew was kind and helpful. The flight left on time and was smooth.

Points négatifs : The food could have been better! Also, the entertainment options could have been more current.

Points négatifs : Rude ground staff at Athens airport, unable to check in online prior to flight, had to wait in line for over an hour for a connecting flight and run to the gate to then be told I was on standby for my next connecting flight. Poor customer service, no headphones given even though all seats have tv screens - such a small thing can make a difference to overall experience eg providing headphones. The check in and boarding forbthis flight was an absolute joke. Two men were about to have a fight due to how irritated everyone was for standing in line for so long. No need whatsoever. Meanwhile 3 staff sat at the ticketing desk and just watched the line grow! When I asked for assistance they brushed me off as if I were a flea! Athens Swiss airlines ground staff are up there with the worst customer service I’ve seen.

Points positifs : Crew was really nice can’t complain

Points négatifs : Other airlines offer free beer or even hard liquor here u have to pay

Points positifs : I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line.

Points négatifs : It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined.

Points positifs : Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable.

Points positifs : very nice crew

Points négatifs : my bagfage was lost

Points positifs : Everything works and quick to get to destination.

Points positifs : Customer care was super supportive

Points négatifs : Inflight sandwiches

Points négatifs : Information on arrival time was not correct

Points positifs : Awfull!!

Points négatifs : n/a

Points positifs : -

Points négatifs : Will never use Lufthansa again

Points positifs : Crew was great

Points négatifs : So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic.

Points négatifs : Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine.

Points positifs : Seat was comfortable

Points négatifs : Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps

Points positifs : Crew was perfectly fine.

Points négatifs : Departure time was delayed due to over crowding in Zurich airport. Info on connecting flights and transfer requirements was insufficient, no offer to help those with tight connections, e.g., by trying to seat them at front of plane or help them get off faster. Missed connecting flight as a result!!

Points positifs : Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking

Points positifs : Planes were on time and connections made.

Points négatifs : One bag delayed as not put on flight and food could be better.

Points positifs : Pleasant crew. Appropriate and efficiently served snack.

Points négatifs : Boarding and disembarkation were slow.

Points positifs : Crew was great, very responsive and hospitable!

Points négatifs : more lunch choices, especially choices without dairy products.

Points positifs : very nice crew

Points négatifs : my bagfage was lost