Trouvez un billet d’avion pas cher pour Nouvelle-Écosse

Points négatifs : "Food poor going to Munich , legroom poor."

Points négatifs : "Food is a joke"

Points positifs : "Comfort of A380 Legs space"
Points négatifs : "Terrible Connecto in Frankfurt We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service"

Points positifs : "-"
Points négatifs : "Will never use Lufthansa again"

Points négatifs : "Well,my whole trip was an adventure! I booked it online but in reality, it wasn't what was advertised. There was a problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so"

Points négatifs : "My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience"

Points positifs : "Service"
Points négatifs : "Delay for both leg trip."

Points positifs : "The crew were really friendly and made sure we were looked after."

Points négatifs : "A delay to unload then reload bags, followed by no in-flight communication of connecting flights, led to a missed connection and an overnight hotel stay."

Points positifs : "everything from the boarding and check-in process to in flight comfort."

Points négatifs : "Everything"

Points négatifs : "Mediocre sandwich"

Points positifs : "Very helpful crew, good food."
Points négatifs : "Flight was one hour late."

Points positifs : "Nothing at all"
Points négatifs : "They cancelled my ticket because I missed the second leg of the flight. They didn’t even offer me an option and told me to find my own flight home. I had to pay $1100 on another airline to fly home tomorrow. I will NEVER use Lufthansa again"

Points négatifs : "Yo no pude viajar y no tube ni siquiera una remuneración un empleado de luftansa me dijo que no podía viajar Ali mejor por que no le simpatize y le quedó sin viajar y perdiendo dinero tiempo"

Points positifs : "Space in cabin, friendly crew and nice food"
Points négatifs : "Shorter stoppage ;)"

Points négatifs : "Boarding by rows would avoid people rushing to line up ahead of time."

Points négatifs : "I was trying to extend my ticket but no one was answering my call last 2 days so I misssed my flight no refund nothing"

Points négatifs : "It was not the same time because one hour and a half delays"

Points positifs : "Service and hospitality. On dot service with no major delays."

Points positifs : "Crew, boarding, seat"
Points négatifs : "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"

Points positifs : "Travel is good and comfortable"
Points négatifs : "Travel from Frankfurt to London was quite late start . Delay in immigration check."

Points positifs : "Crew and flight and service were fine"
Points négatifs : "Economy seats are cramped"

Points positifs : "Good, friendly crew"

Points positifs : "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Points négatifs : "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."

Points positifs : "on time no hassle"
Points négatifs : "nothing in particular"

Points positifs : "Great hospitality"
Points négatifs : "Delayed"

Points positifs : "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."
Points négatifs : "Nothing."

Points négatifs : "The fact that I was re routed that my flight from Paris was late and made me miss my connection."

Points positifs : "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"

Points négatifs : "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"

Points positifs : "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Points négatifs : "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"

Points positifs : "Attentive and friendly crew, good selection of in-flight entertainment"
Points négatifs : "Crew did not come around very frequently with water throughout flight, mostly only during regular beverage service."

Points positifs : "Actual flight, staff, food, beverages."
Points négatifs : "Altho I checked in on line in advance, i was unable to print my boarding pass . Lufthansa very little space for check in & luggage at Charles de Gaule and staff advised me to arrive at 4am for 7:45am departure so I could stand in line to get boarding pass and deposit luggage. I did so. Wait was not too long. Security was fast by comparison."

Points positifs : "Nothing. It was ok at best which is fine on a good day."
Points négatifs : "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."

Points positifs : "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Points négatifs : "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."

Points positifs : "Arriving on time."
Points négatifs : "Can't think of anything."

Points positifs : "great airport and ease of check in and quickness on boarding flight."
Points négatifs : "boarding everyone all at once creates long unnecessary lines when staggered boarding would help"

Points négatifs : "Absolutely perfect."

Points négatifs : "Cancelled flight."

Points positifs : "How all drinks, food, snacks & headsets are included and the staff so respectful and kind."
Points négatifs : "The guy behind me coughing all over me. Not exactly your issue though."

Points négatifs : "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"

Points négatifs : "Was delayed which caused us to miss our connecting flight"

Points positifs : "Great service, comfy plane, smooth ride."

Points positifs : "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Points négatifs : "Service! Comfort!!"

Points positifs : "Luthansa flight was very good. On time, and best quality"

Points négatifs : "The waiting time"

Points positifs : "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Points négatifs : "Minimal entertainment but understandable for a short flight."

Points positifs : "Everything as expected"

Points positifs : "Salimos a tiempo . El business es muy confortable"
Points négatifs : "La comida horrible . No se limpian los baños"

Points négatifs : "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Points positifs : "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Points négatifs : "Nothing"

Points positifs : "Overall a nice and good flight"
Points négatifs : "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Points positifs : "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Points négatifs : "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Points positifs : "The crew was professional & friendly"
Points négatifs : "Food was terrible honestly, entertainment system didn't work on 1st flight."

Points positifs : "Professional crew. Good simple check in."
Points négatifs : "Nothing."

Points positifs : "The crew tried to be helpful but were equally frustrated with the ground crew."
Points négatifs : "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Points positifs : "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Points négatifs : "Flight was delayed, had to run to my next connection flight."

Points positifs : "Food was great, enjoyed watching videos, staff very profession and friendly."
Points négatifs : "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Points positifs : "very nice crew"
Points négatifs : "my baggage was lost"

Points négatifs : "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Points positifs : "Crew was nice and pleasant"
Points négatifs : "Flight very late"

Points positifs : "Just as I expected. And I made my last connection easily."

Points positifs : "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Points négatifs : "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Points positifs : "Seat was comfy and spacious for economy class"
Points négatifs : "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Points positifs : "The friendliness of the crew"

Points négatifs : "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Points positifs : "Awful"
Points négatifs : "Everything"

Points positifs : "My seat"
Points négatifs : "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Points positifs : "Nothing"
Points négatifs : "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Points positifs : "Crew was great and professional."
Points négatifs : "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Points positifs : "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Points négatifs : "Pay attention to passengers."

Points positifs : "Being fed was amazing and watching free TV was great!"
Points négatifs : "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Points négatifs : "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Points positifs : "Lovely crew, very helpful"
Points négatifs : "N/A"

Points positifs : "very attentive crew"
Points négatifs : "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Points positifs : "All good"

Points négatifs : "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Points positifs : "We got to Amsterdam on time"
Points négatifs : "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Points positifs : "Flight duration"
Points négatifs : "Very stingy with the drinks Cramped seats"

Points négatifs : "My suitcase didn't come with the airline."

Points positifs : "Everything OK"

Points positifs : "Gaps between seats are very narrow."
Points négatifs : "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Points positifs : "NOTHING"
Points négatifs : "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Points positifs : "The service"
Points négatifs : "The seats"

Points positifs : "Very friendly onboard personnel - I really had kind of homy feeling."

Points positifs : "Very friendly and helpful crew."

Points positifs : "Staff very pleasant"
Points négatifs : "Evening snack was not the greatest breakfast was pretty food"

Points positifs : "Great service"

Points positifs : "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Points négatifs : "Nothing to say"

Points positifs : "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Points négatifs : "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Points positifs : "The flight to Gdansk took off and arrived on-time and the staff were professional."
Points négatifs : "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Points négatifs : "Food had only vegetarian choices. No charging place and ambiance was noisy"

Points positifs : "Easy to board and easy flight."

Points négatifs : "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Points négatifs : "Customer service"

Points positifs : "Sound was broken on my TV set!"
Points négatifs : "Called stewardess twice to assist. No response!"

Points négatifs : "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Points positifs : "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Points négatifs : "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Points positifs : "The crew members were professional."
Points négatifs : "The seats could be better"

Points négatifs : "Flight was delayed over an hour and that added to an already for a very long day. We also ended up waiting a long time while aboard. There apparently was a weight balancing issue. It took them a long time to let us know why we were sitting there. Otherwise everything was okay."

Points positifs : "Everything was great!! Thanks so much!!"

Points positifs : "Crew were nice, everything was on time."
Points négatifs : "Need to use your own device to watch entertainment. No screens."

Points positifs : "The on-board crew were very friendly and helpful."
Points négatifs : "Boarding was terrible. One lady was very rude to people who are boarding. Also took quite a long time to board."

Points négatifs : "WE WERE NOT NOTIFIED OF A GATE CHANGE IN CALGARY WHEN WE GOT TO THE AIRPORT. VERY CONFUSING. wE HAD TO ASK."

Points négatifs : "No inflight meal, no inflight entertainment for 10 hrs onboard."

Points positifs : "Very friendly crew. Good seating"
Points négatifs : "V limited complimentary food for long haul flight"

Points positifs : "Nothing"
Points négatifs : "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."

Points positifs : "Friendly crew"
Points négatifs : "Lack of food for long haul flight. Had to pay to eat. 43 dollars and only able to pay with debit/credit card rather than cash"

Points positifs : "Good crew and on time departure"
Points négatifs : "Overnight flight. How nice it would have been to have blanket and pillows as provided by some airlines ."

Points positifs : "Great and responsive crew, still-amusing WestJet wit. Very organized!"
Points négatifs : "Some older (like 1940s-1950s) movies for in-flight entertainment would have been great."

Points positifs : "Friendly crew, informative captain."
Points négatifs : "Nothing- it was a very short flight, didn’t need anything else."

Points positifs : "Crew were very friendly and were having a good time during the flight, which was nice to see."
Points négatifs : "No pillows or blankets supplied, luckily I had my own otherwise I would have been miserable. Worst surprise was that there was no food provided. On a long haul flight that was surprising, they should clearly say that on booking. There were snacks available for purchase, but not great."

Points positifs : "No frills. Friendly staff."

Points positifs : "Left early and arrived early"
Points négatifs : "Cabin was way too warm. Also not as much space on 737-700 as 737-800"

Points négatifs : "The entire plane smelt like the washroom, and a mix of engine fuel. I wasn't extremely thrilled about that."

Points positifs : "Did not fly. But delayed by a while"

Points positifs : "Nothing."
Points négatifs : "Everything"

Points positifs : "Nice new 737 max aircraft"

Points positifs : "On time, free coffee, free pretzels"
Points négatifs : "Going home."

Points négatifs : "My returning flights were not correct. I ended up having 2 returning flights back to Halifax which made me have to overnight in Toronto unexpectedly."

Points positifs : "I liked the price for my flight however I booked using my AirMiles."
Points négatifs : "I have travel with WestJet many times is the past and had nothing but good to say. This was my first time using WestJet Encore and was totally shocked and disappointed. The flight crew i found to be very rude with and had an attitude. The biggest shock was the greetings and all announcements were in English accept the safety rules where the pre-recorded tape was played. If asked about the return flight from Halifax to Montreal, one word to describe it "disaster". I was totally turned off with WestJet. I will for sure continue using Porter as I was always pleased with there service. As they say "you get what you pay for"."

Points positifs : "relatively inexpensive"
Points négatifs : "my knees were pressed against the seat in front of me the flight left late, so arrived ~2.5 hours late"

Points positifs : "The crew were friendly and worked to get us boarded quickly because it was cold outside on the tarmac. The flight was smooth with a good landing."
Points négatifs : "WestJet’s WiFi, to allow passengers to connect to the WestJet entertainment app, was not available on this flight which was a surprise. I don’t always enjoy flying and have some anxiety, so entertainment like movies or shows helps get me through flights. This flight was harder because I didn’t know that option wouldn’t be available."

Points positifs : "The crew are always great."
Points négatifs : "The past few times my flight has been delayed"

Points positifs : "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Points négatifs : "It does not have free food and entertainment, but for the price this is acceptable."

Points positifs : "Price"
Points négatifs : "Head crew person was lazy and bad attitude. The rest were very good"

Points positifs : "An uneventful and comfortable trip, well.. as comfortable as any aircraft gets :)"

Points positifs : "The crew remained quite calm and polite in a stressful situation, and they gave us free food and drinks for the inconvenience."
Points négatifs : "There was an issue with plane's landing gear so we were delayed by over 2 hours (where we just sat in the plane on the tarmac) and we had to fly with the landing gear down the whole time. This meant we had to fly at 12,000 feet the whole time so it took longer, no luggage was brought on the plane, and passengers had to be moved around to redistribute weight, but we were never really told why or what was going on in terms of how it all worked which was quite scary. I'd say close to half the passengers actually got off the plane because they didn't feel safe flying. We got in over 4 hours later than anticipated with 0 luggage. Overall the flight was very scary and now we have no luggage. Had the option of having out luggage delivered the next day or a $100 travel credit. No credit or any compensation if the luggage was delivered."

Points positifs : "I didn't!"
Points négatifs : "Late, late, late! I was a prisoner in my seat."

Points positifs : "Good price for long haul destination. Efficient check-in and boarding process. Decent leg room for a budget airline."
Points négatifs : "Food choice a bit limited - especially the free offering. In-flight entertainment is only available from the WestJet app to view on your own device - you need to know this before you board - otherwise you are not able to access any of the movies etc."

Points positifs : "Sensible ticket price"

Points positifs : "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Points négatifs : "Plane was freezing cold and seats were quite uncomfortable."

Points positifs : "Made it home faster than thought."
Points négatifs : "Could use a pillow/blanket on a long, overnight flight like this. Small amounts of turbulence also cancelled in-flight services. Very uncomfortable flight."

Points positifs : "Staff were helpful and smiling. Good value"
Points négatifs : "We needed a better choice of food"

Points positifs : "good value for money. Staff were helpful"
Points négatifs : "A direct route from St John's to London."

Points négatifs : "Leaving Gatwick 30 minutes late had us miss our planned Halifax to Toronto. The next flight was 4.5 hours later. After a trans Atlantic, that is horrid."

Points positifs : "Boarding etc was organized and efficient."
Points négatifs : "Did not find the crew helpful or friendly."

Points positifs : "The flight was on time."

Points positifs : "The on board entertainment is very good, just remember to download the westjet connect app."
Points négatifs : "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"

Points positifs : "Quick"
Points négatifs : "A little cold"

Points positifs : "On time. Efficient. No frills but perfectly fine!"

Points positifs : "It was clean and on time"

Points positifs : "Great service when checking in. Flight on time and comfortable."

Points positifs : "Staff was friendly and very helpful. Made sure you were well looked after. The entertainment was top notch as well, but would have preferred a tablet or seat screen for international flights."
Points négatifs : "I upgraded to Plus for my flight and I expected more leg room, because I am 6'5. I felt cramped and couldn't sleep. Emergency exit would have been better. My neck hurt after the flight because you have to look down at your phone the whole time while watching movies. Food was mediocre, it wasn't top of the line. Wont fly westjet again."

Points négatifs : "Haven’t yet reached our destination, it’s our honeymoon and would have hoped to have got ther by now instead of which we are having to layover in Vancouver until the next flight because of delays on first Leg of journey we missed connecting flight"

Points positifs : "Kind, courteous and helpful staff"
Points négatifs : "It was good overall"

Points positifs : "Kind helpful staff"
Points négatifs : "That you have to pay for entertainment and food on long haul flights"

Points négatifs : "Electrical was out so not able to charge my device"

Points positifs : "Crew were very good."
Points négatifs : "No vegan food available."

Points positifs : "n/a"
Points négatifs : "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Points négatifs : "Crew on the ground was very rude"

Points positifs : "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Points négatifs : "There was no entertainment and the food could be better"

Points négatifs : "Check in process running smoothly and better announcement of gate change"

Points négatifs : "Great experience"

Points négatifs : "Not really an Air France flight, AF not interested in taking care of their frequent fliers."

Points positifs : "Everything! It was a wonderful experience."
Points négatifs : "Nothing"

Points positifs : "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Points négatifs : "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Points positifs : "The crew were polite and friendly"
Points négatifs : "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Points positifs : "Didn’t like the sandwich offered"

Points positifs : "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Points négatifs : "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Points positifs : "Good selection of movies"

Points positifs : "Staff was so helpful and attentive to our needs.Providing service with a smile."

Points positifs : "No extra charge for simple refreshments."

Points négatifs : "Not much legroom."

Points positifs : "Quick and efficient not lying more to say or critique."
Points négatifs : "Coffee and a bread roll as a snack??"

Points positifs : "Flight on time"
Points négatifs : "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."

Points positifs : "Efficient and smooth flight. Service was great and flight attendants were friendly"
Points négatifs : "Nothing"

Points positifs : "Nothing"
Points négatifs : "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"

Points positifs : "Great service"

Points négatifs : "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Points positifs : "Everything was fine"

Points positifs : "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Points négatifs : "I just expected better toilet bag for business but what was given out was just basic."

Points positifs : "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Points négatifs : "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Points négatifs : "Leg space."

Points positifs : "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Points négatifs : "Nothing to like"

Points négatifs : "Plane left more than 40 minutes late with no explanation or apology."

Points négatifs : "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."

Points positifs : "Very good male crew member. Pilot genuinely apologetic for the delay."
Points négatifs : "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Points négatifs : "No offer of snack with no egg in it."

Points positifs : "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Points négatifs : "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

Points positifs : "The crew and flight was faultless"
Points négatifs : "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Points négatifs : "Couldn't make the connection....Overall....an aweful experience!"

Points positifs : "Standard on most parts with pleasant staff"
Points négatifs : "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Points négatifs : "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."

Points négatifs : "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"

Points positifs : "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."

Points positifs : "Boarding & crew (inc ground staff & check-in) all good."
Points négatifs : "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."

Points positifs : "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"

Points négatifs : "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."

Points positifs : "Flight was only 50% full. Room to spread out."
Points négatifs : "Leg room cramp. Flight arrived late as a result missed connection home."

Points positifs : "Good boarding procedure."
Points négatifs : "Nothing much to add for a short journey."

Points positifs : "Efficient on and off Staff polite and helpful"

Points négatifs : "Air France lost my luggage and they can't find it in the computer system."

Points positifs : "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Points négatifs : "2 hours delayed..."

Points négatifs : "Business Passngers have to wait in the same bus to board the flight what is the point then...."

Points positifs : "Great crew"
Points négatifs : "Food could be a bit better. White bread is unhealthy."

Points positifs : "That the flight attendant was really helpful"
Points négatifs : "If the flight would have been on time"

Points positifs : "The crew was friendly."
Points négatifs : "I wish there was a way to better ensure aisle seats for the people who can't afford to pay for an upgrade. Maybe it's just not a thing."

Points négatifs : "On Time. Delayed advice 3 times."

Points positifs : "Getting off. Entertainment system."
Points négatifs : "The food. Working toilets. 10 abreast seating is too tight on 777. Avoid."

Points positifs : "Very attentive crew"
Points négatifs : "Boarding gates"

Points négatifs : "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"

Points positifs : "The crew were great, entertainment was good."
Points négatifs : "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."

Points positifs : "It left on time and arrived on time"
Points négatifs : "Service, comfort and food as I would rate these below 0 if there was that option."

Points positifs : "NA"
Points négatifs : "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."

Points positifs : "The crew skipped me for breakfast and i had to ask for food."
Points négatifs : "The food was not very good. Bread rolls stale and inedible. The rest of the flight was good."

Points négatifs : "No food on the International flight from Kingston to Miami."

Points positifs : "Comfortable flight. New plane"

Points positifs : "Plane was new and clean..good leg room."
Points négatifs : "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."

Points positifs : "The legroom."
Points négatifs : "There was nothing not to like."

Points positifs : "Everything."
Points négatifs : "Waiting for 30 minutes a Dublin to dock."

Points positifs : "Comfort on board, entertainment system"
Points négatifs : "Older plane than on the way to Paris, did not like so much the food (except main course)"

Points positifs : "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."

Points négatifs : "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"

Points négatifs : "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."

Points négatifs : "The vegetarian meal is always vegan, I miss the dairy :("

Points positifs : "Veggie Asian meal was great - curry."
Points négatifs : "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."

Points positifs : "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Points négatifs : "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."

Points positifs : "Legroom was great!"

Points positifs : "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."

Points négatifs : "N/A"

Points négatifs : "The food"

Points négatifs : "Food and drinks could be better"

Points positifs : "The movie/tv system did not work despite a lot of time trying. Very disappointing when taking a long flight with a 10 year old."

Points positifs : "The help on getting on the plane and the pleasant staff on the flight"
Points négatifs : "The food"

Points positifs : "Smooth flight, got in early."
Points négatifs : "Breakfast was average. Could do better"

Points positifs : "nothing, didn't happen"
Points négatifs : "The process of trying to rebook using a third party purchase and a code share ticket."

Points positifs : "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."

Points négatifs : "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."

Points positifs : "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Points négatifs : "Plane needs to be retired or retrofitted to accommodate smart device charging."

Points négatifs : "No movies or other entertainment that I could find"

Points positifs : "Price, new plane, interactive system"

Points positifs : "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Points négatifs : "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."

Points positifs : "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Points négatifs : "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."

Points positifs : "Flight was on time."

Points positifs : "Crew, and price"
Points négatifs : "Old style aircraft with little room and common screen"

Points positifs : "Gate flight updates"
Points négatifs : "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"

Points positifs : "leg room...excellent"
Points négatifs : "the lack of personal entertainment system. dead power outlet."

Points positifs : "I like the service, how they were polite to me, and made me feel welcome."

Points négatifs : "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"

Points positifs : "Seats quite comfortable. Crew ok."
Points négatifs : "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."

Points positifs : "New entertainment system"

Points positifs : "Overall very comfortable was comfortable for a 8 hour plus flight"
Points négatifs : "Extremely long check lines. Security came after the extremely long check in process"

Points négatifs : "Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment."

Points positifs : "We liked the effiency and politeness of the staff. We enjoyed the movies, the food was better than normal."
Points négatifs : "We were very unhappy at having to pay extra for our seats after we had booked the airfare. Especially on the way to Paris when there were so many extra available seats! I counted 50 available seats!"

Points négatifs : "No wifi. No personal video. Old plane. Felt like 2005 domestic flight instead of 2017 international. I paid $135 each for 2 exit row seats, and everyone around me on the flight told me they had not paid anything and just received the seat today I won't fly AA again I don't think."