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Points positifs : The crew is very nice.

Points négatifs : I was cold and I didn’t have a blanket. They should have at least one blanket per seat available. Most of the people had blankets but some didn’t.

Points positifs : My flight going to London was a train wreck...missed connecting flight, awful service and charged extra for a backpack that was called ”oddly shaped.” However, the return flight was the exact opposite, amazing service, free check-in because of my experience earlier and upgraded seating. I appreciate that they corrected what had gone wrong. Nicely done!

Points négatifs : More choices in the meals for purchase

Points négatifs : First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.

Points négatifs : To have known that you had to do security twice without leaving the boarding area.

Points positifs : L’équipage très serviable à l’ecoute et souriant

Points négatifs : Pas d’ecran dans les appuie tête devant pour l’entertainment. Le siege n’a aucun ajustement pour la tête Et aucune prise usb pour charger nos appareils

Points positifs : Le repas était très bon.

Points négatifs : Plus de titres dans le système de divertissement

Points positifs : Une expérience à tous points terrible. Jamais je ne fairai affaires avec cette entreprise de voleurs. Leur service est nul.

Points négatifs : One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight.

Points positifs : Nice crew

Points négatifs : Better food, some entertainment, better bathrooms

Points positifs : Love Lufthansa

Points positifs : Seat was both comfortable and spacious. Crew were very attentive and personable.

Points négatifs : Really great flight. Can’t say enough about it.

Points positifs : Flight attendants were lovely.

Points négatifs : Seats recline too far so there was NO space. Flight left an hour late for unknown reason. Double charged for bags on return flight. Lost my carry on after forcing me to check it (still awaiting its return). Charged me to fix an error they made on original booking. I'll never fly with Iberia ever again.

Points négatifs : Seats are too close together, very uncomfortable for long international flight

Points négatifs : Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment.

Points positifs : Not much. There was one flight attendant that seemed pleasant but I wouldn’t know for sure since the attendants ignored all passengers except for those who had preordered their meals.

Points négatifs : It was extremely frustrating that there was no kiosk available when checking in. I did not have a bag to check, yet I waited on a ridiculously long line to check in for my flight. The people working the desk at the gate were slow and unpleasant. Service on plane was terrible.

Points positifs : British airways, does what it says on the tin.

Points négatifs : If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!

Points positifs : Overall good flight

Points négatifs : Free snacks and drinks

Points négatifs : Seat didn’t recline...

Points positifs : Good crew

Points négatifs : Some free snacks could have helped

Points positifs : Crew efficient and friendly.

Points négatifs : For tall people there are few comfortable flights

Points positifs : Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.

Points négatifs : The plane was extremely hot I was sweating the entire trip. Also this was a red eye flight and I would have preferred they keep the lights off for the entire trip.

Points positifs : Amazing Crew, great service, seats, entertainment...

Points négatifs : Nothing

Points positifs : Clean, comfortable, crew very helpful, punctuality....

Points négatifs : Space to carry-on

Points négatifs : The staff did not want to accept my ticket purchased through kayak, told me that should have bought a ticket directly through air transat, and they told me to buy a new ticket elsewhere if I wanted to travel on that day. So I had to buy a same day ticket with air canada for an additional $900 CAD, and my ticket bought through kayak was useless, making me waste the entire cost of the ticket purchased through kayak.

Points négatifs : Fermeture des lumières plus tôt afin de dormir :)

Points positifs : Quick flight

Points négatifs : More leg room

Points négatifs : Crew in London that checks our boarding pass and passports to let us on the plane was quite rude to my family. Crew inside the plane was great!

Points positifs : Comfortable seats

Points négatifs : Limited movie selection

Points négatifs : To have known that you had to do security twice without leaving the boarding area.

Points négatifs : Small seat, no entertainment, you have to buy blanket and headphones

Points positifs : Love Lufthansa

Points positifs : I didn't like it at all, My luggage bag was wetting after I opened it my clothes smell so bad

Points positifs : Less hand bags, a lot of people trying to put their hand luggage ans there was no space

Points négatifs : Controll the quantity of packages per person

Points négatifs : The food

Points positifs : Le repas était bon et le personnel servait de l’eau souvent. L’accès au films gratuits améliore le trajet

Points négatifs : Les sièges sont très serrés pour les genoux pour les personnes de grande taille. Le prix des bagages de soute trop cher.

Points positifs : The international flights are great. Domestic flight was terrible.

Points négatifs : The extra cost for luggage is excessive. It was $70 per bag Canadian going there and coming back it jumped to €60 per bag. Buyer beware they charge extra for everything! Domestic flights are mildly better than taking the bus. No inflight entertainment...you need to download the app and content too.

Points positifs : Airline

Points positifs : Quick flight

Points négatifs : More leg room

Points positifs : Fast boarding

Points négatifs : Slow in refuelling, got us delayed for 40-

Points négatifs : Information on arrival time was not correct

Points positifs : Pleasant crew. Appropriate and efficiently served snack.

Points négatifs : Boarding and disembarkation were slow.

Points positifs : Planes were on time and connections made.

Points négatifs : One bag delayed as not put on flight and food could be better.

Points négatifs : Between first flight from Venice to get the airplane to San Juan just 50 minutes. We were running to get a board

Points négatifs : Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing.

Points positifs : The price was right!

Points négatifs : I know the saying “you get what you pay for”, but good service from the flight attendants should be expected in the price. It was hard to get a greeting or a smile from them, far from prompt delivery of food or coffee ordered. We were traveling with two kids under 5, but there was no help offered. You are expected to pay for any and all food or drinks, including water. The airline could at least offer free water. The meal quality was mediocre for the price paid, and their stock ran out pretty fast.

Points positifs : Nothing

Points négatifs : Awful experience, we're travelling with a Toddler and they didn't have any consideration at all...the staff always with a bad attitude

Points positifs : Everything was fine!

Points négatifs : Everything was fine!

Points négatifs : Seats not comfortable for long haul, better care

Points positifs : Planes were comfortable and well maintained.

Points positifs : Nice crew short flight.

Points négatifs : Not much flight was too short to say

Points négatifs : After paying for 2 seats next to each other, Iceland Air decided to change the aircraft and reboked us on regular seats. I am 6ft6 with bad back therefore booked the extra legroom seats and want to have my wife next to me to assist me with putting the carry-on lugage up in the spaces above. We ended up sitting 3 seats apart, I was in the extra legroom seat but in a middle seat,so I could not put my feet in the isle to prevent leg cramps. When we boarded the flight from Reykjavik to Boston I notified the stewardess and she assured she would help, but I never saw her again and no one came to our help. Also when we entered the REK airport after flying from Amsterdam we were not notified to keep our passport on us, as we needed to go tru another checkpoint. My wife had our pasports and went to check some shops, while I was reading a newspaper. After noticing that I could not go to the boarding area for our next flight, I was able to locate my wife and we barely made it to the gate in time.

Points négatifs : Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient

Points positifs : The overall experience was okay, no food service and seats were not super comfy.

Points négatifs : More leg space for a long flight and free snacks.

Points négatifs : My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight

Points négatifs : Ok

Points positifs : Super comfortable coz I got the window seat that I requested- restful flight. Able to sleep during flight

Points négatifs : Food could be better

Points négatifs : Food and movie selection

Points positifs : Great champagne. Good food. Good movie selection. Great seat. Pajamas.

Points négatifs : Nothing. Excellent airline.