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Points négatifs : Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good

Points positifs : The crew was really nice

Points négatifs : The food and proving more snacks and drinks

Points négatifs : Boarding process could’ve been organized better to make for a more efficient and speedy journey onto plane.

Points positifs : Very happy with the service and seat comfort. Thank you

Points positifs : We really like the crew

Points négatifs : If they offer something to drink

Points positifs : Everything

Points positifs : Open seat right next to me

Points négatifs : The check in agents are truly the worst. Only one check in agent came after me through security and apologized on behalf of his colleague and upgraded me. Awful check in person

Points négatifs : They have lost my baggage and it’s my 4th in Milan with no bags!

Points positifs : Yes

Points positifs : The price.

Points négatifs : Starters, main course, etc where very odd combination of flavors and therefore not at all appealing. Don't provide beverage service in Business outside of meal times. Seats good but space is restricted. Feel closed in.

Points négatifs : Grab business class upgrade offer - worth every penny.

Points négatifs : One more toilet on the Lisbon Geneva flight would have been nice.

Points positifs : Crew very friendly

Points négatifs : The process for getting ready to board was a little chaotic

Points positifs : 2 free checked bags

Points négatifs : Very long wait time.

Points positifs : The price.

Points négatifs : Starters, main course, etc where very odd combination of flavors and therefore not at all appealing. Don't provide beverage service in Business outside of meal times. Seats good but space is restricted. Feel closed in.

Points négatifs : Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good

Points négatifs : More organized boarding process

Points positifs : Some on crew lovely. Others terrible, bitter people, not at all suited for customer service.

Points négatifs : Disgusting food. Price gouging for checked baggage. Surly attitudes.

Points positifs : THE FLIGHT WAS PLEASANT

Points négatifs : I DIDNT LIKE THAT THE TICKET I BOUGHT DIDNT HAVE LUGAGE INCLUDED! I HAD TO PAY 100 EUROS FOR 1 LUGAGE. I COULD BELIEVE A LONG COURSE FLIGHT, A 10 HOURS FLIGHT AND NO LUGAGE! VERY ANOYING!

Points négatifs : I was not informed the ticket didn’t includes luggage

Points positifs : seat was very comfortable with good leg room. Crew was very polite

Points négatifs : coming thru the cabin for garbage pickup more often

Points positifs : Yes

Points négatifs : My wife and I paid for a better seat, (online) but when we boarded they told us that was impossible. They kept our money !!!

Points négatifs : Leave on time. Offer more snacks

Points positifs : The flight was on time and the staff were great.

Points négatifs : The seats are quite worn, with crumbs and drips here and there from previous flyers, and the magazines very dog-eared - makes you feel a bit like you don't want to touch anything.

Points positifs : The safety rating and the price.

Points négatifs : Overall, not impressed. The price pasó seemed cheap, but baggage fees aren’t included and are ridiculous. Delayed over 7 hours flight out. Flight back was more or less timely. The movies are old, and the newer ones are B level, at best. The food, is cheap. The price seemed right, safety ratings were good too; but won’t fly with them anymore.

Points positifs : Crew was great

Points négatifs : The plane had a technical difficulty with the emergency exit making us feel so uncomfortable and nervous we left the aircraft and had to buy tickets to another flight later

Points positifs : Open seat right next to me

Points négatifs : The check in agents are truly the worst. Only one check in agent came after me through security and apologized on behalf of his colleague and upgraded me. Awful check in person

Points positifs : Fairly new plane with clean/comfortable seats

Points négatifs : Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat

Points positifs : Yes

Points négatifs : When late, pls help passangers.with no helpfull people dont work

Points positifs : I liked that pillows, blankets and headphones were provided.

Points négatifs : Boarding was a cluster (mainly because the lines were unorganized).

Points positifs : Very happy with the service and seat comfort. Thank you

Points négatifs : We booked business class. JFK to LIS very nice. Seats were very comfortable and reclined flat. More leg room than in other business class seats. What they called business from LIS to Rome was just regular uncomfortable across economy seats with no one in the middle seat.

Points positifs : The crew was very friendly and responsive and the flight left right on time.

Points négatifs : The food was not good and there was very little in way of tv entertainment.

Points négatifs : Nothing, it was better than most other airlines

Points positifs : The crew and personal were ok.

Points négatifs : They have the most uncomfortable seats in the industry. Seat was literally 5 cm (2 inches) thick and did not recline. Impossible to relax/sleep, I ended up with back pain and legs cramped for 2 full days. Terrible overnight flight. Luggage policy is not clear. Carry on items have to weight less than 8 kg (normally is 12 kg), and to check your bag you have to pay. No personal tv/entertainment.

Points positifs : Nothing

Points négatifs : It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad

Points positifs : Fairly new plane with clean/comfortable seats

Points négatifs : Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat

Points positifs : Efficient check in and polite crew.

Points négatifs : Nothing, it was better than most other airlines

Points positifs : Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!

Points négatifs : Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!

Points négatifs : My wife and I paid for a better seat, (online) but when we boarded they told us that was impossible. They kept our money !!!

Points positifs : Crew was very good. Seats were spacious. Plenty of entertainment.

Points négatifs : More frequent snacks.