ANA (NH)
ANA (NH)
ANA (NH)
ANA (NH)
ANA (NH)
ANA (NH)
| Code IATA | NH |
|---|---|
| Itinéraires | 293 |
| Itinéraire le plus populaire | Tokyo-Haneda à Fukuoka |
| Aéroports desservis | 88 |
| Aéroport le plus populaire | Tokyo-Haneda |
Points négatifs : The planes are pretty outdated especially the connecting flights from Narita to HKG
Points positifs : Very caring, and pay full attention to passengers.
Points négatifs : Better food quality, more movies please.
Points positifs : Food is bland, boring. Entertainment contents are limited and old movies
Points négatifs : As mentioned above, more new selections of movies. Better taste and quality of food, please.
Points positifs : Clean plane and comfortable seats.
Points négatifs : Complementary snack to go with free beverage.
Points positifs : Well maintained plane, nice staff and over very comfortable.
Points négatifs : The wifi worked only 1 hr of the 3 hrs I bought
Points positifs : The crew was great. I experienced great hospitality.
Points négatifs : The quality of meal.
Points positifs : Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position.
Points positifs : The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing.
Points négatifs : Serve the cold soba for all meals. :) Love it.
Points positifs : Some of your reservations staff in Los Angeles needs to be counseled
Points négatifs : Been more polite especially mike in your mileage program.
Points positifs : Always excellent Japanese service.
Points négatifs : No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft.
Points positifs : The seat was great.
Points négatifs : Overall, it was a great experience. Boarding is very fast compared to US airlines.
Points positifs : no -all that was amazing was the complete idiocy of ana
Points négatifs : virtually everything was a unacceptable starting with the gate staff ...
Points positifs : Onboard service was perfect - prompt, friendly and professional
Points négatifs : The cabin was always kept a bit warm
Points positifs : ANA flights are always well run and good enough.
Points négatifs : Their iphone applications could be smoother and more functional.
Points positifs : Great service!
Points négatifs : More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat).
Points positifs : Excellent service from the cabin crew.
Points négatifs : The Japanese (Washoku) breakfast was not as good as I expected.
Points positifs : Almost everything
Points négatifs : Slightly delayed
Points positifs : Excellent cabin crew.
Points négatifs : No in-flight entertainment, economy seats are narrow.
Points positifs : Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety.
Points positifs : Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown.
Points négatifs : The website doesn't work very well. It's also difficult to navigate.
Points positifs : Boarding was efficient, crew was exceedingly polite, helpful ground staff.
Points négatifs : Flight left a little bit late.
Points positifs : The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly.
Points négatifs : The second food service.
Points positifs : ANA was awesome as usual.
Points négatifs : The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options.
Points positifs : The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink.
Points négatifs : More variety of options for the vegan meals...
Points négatifs : You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again.
Points négatifs : You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again.
Points positifs : Everything was great. The crew was nice and the food was pretty good.
Points négatifs : Everything was great.
Points positifs : The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved
Points négatifs : The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed.
Points négatifs : Excellent
Points positifs : Attentive crew !
Points positifs : Seat not comfortable crew was amazing
Points négatifs : Comfort in seat
Points positifs : Meal, crew
Points négatifs : 1. inside temperature was so cold -especially at the 3rd route from la to tokyo -.
2. Economy seats are not declined, which means less pereonal space.
3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles.
Points négatifs : Food and entertainment could better
Points positifs : Flight attendants were amazing and so service oriented!
Points positifs : New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen.
Points négatifs : the seats are not reclined, not comfortable at all
Points positifs : Crew was amazing.Premium economy seats were superb. Food was also good.
Points positifs : Comfort as usual
Points négatifs : No idea
Points positifs : Crews were friendly and helpful.
I never had economy seat that goes as flat as theirs.
I liked the safety instruction video.
Points négatifs : They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better.
Points positifs : Everything!!!
Points négatifs : My experience overall is fantastic
Points négatifs : add low carb meal option please!
Points négatifs : Add a low carb meal option
Points négatifs : The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable
Points positifs : Crew is responsive to requests, and very polite.
Points négatifs : Cabin temperature was 81F during the night, making it too hot to sleep.
Points positifs : Great experience all together
Points positifs : Excellent
Points négatifs : Five delays and three gate changes are not cool
Points négatifs : On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late
Points positifs : Crew was amazing, food was filling & plentiful.
Points négatifs : Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight.
Points positifs : Great
Points négatifs : Great
Points positifs : Speeding of departure after boarding
Points négatifs : Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane.
Very nice plane
Points positifs : There was a lot of leg room and updated features. Also the candy they gave out was good.
Points négatifs : The food was not to my liking,
Points négatifs : Perfect flight
Points positifs : Crew was very friendly and the service was reasonably good.
Points négatifs : Seats were not very comfortable.
Points négatifs : Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again
Points positifs : Loved the Kabuki actors used for safety instructional video - stay for the ending credits!
Points négatifs : Boarding felt like a standing cattle call.
Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class.
Points positifs : Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty
Points positifs : Crew was awesome, super attentive and friendly.
Points négatifs : The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting
Points positifs : Crews are friendly
Points négatifs : Need more food
Points positifs : The crew was very good. The service was fine.
Points négatifs : The food could have been better.
Points positifs : Very caring, and pay full attention to passengers.
Points négatifs : Better food quality, more movies please.
Points positifs : Clean plane and comfortable seats.
Points négatifs : Complementary snack to go with free beverage.
Points positifs : Well maintained plane, nice staff and over very comfortable.
Points négatifs : The wifi worked only 1 hr of the 3 hrs I bought
Points positifs : The crew was great. I experienced great hospitality.
Points négatifs : The quality of meal.
Points positifs : The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing.
Points négatifs : Serve the cold soba for all meals. :) Love it.
Points positifs : The seat was great.
Points négatifs : Overall, it was a great experience. Boarding is very fast compared to US airlines.
Points positifs : Onboard service was perfect - prompt, friendly and professional
Points négatifs : The cabin was always kept a bit warm
Points positifs : ANA flights are always well run and good enough.
Points négatifs : Their iphone applications could be smoother and more functional.
Points positifs : Almost everything
Points négatifs : Slightly delayed
Points positifs : Excellent cabin crew.
Points négatifs : No in-flight entertainment, economy seats are narrow.
Points positifs : Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety.
Points positifs : Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown.
Points négatifs : The website doesn't work very well. It's also difficult to navigate.
Points positifs : Boarding was efficient, crew was exceedingly polite, helpful ground staff.
Points négatifs : Flight left a little bit late.
Points positifs : The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly.
Points négatifs : The second food service.
Points positifs : ANA was awesome as usual.
Points négatifs : The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options.
Points positifs : The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink.
Points négatifs : More variety of options for the vegan meals...
Points positifs : Everything was great. The crew was nice and the food was pretty good.
Points négatifs : Everything was great.
Points négatifs : Excellent
Points positifs : Seat not comfortable crew was amazing
Points négatifs : Comfort in seat
Points négatifs : Food and entertainment could better
Points positifs : Comfort as usual
Points négatifs : No idea
Points positifs : Crews were friendly and helpful.
I never had economy seat that goes as flat as theirs.
I liked the safety instruction video.
Points négatifs : They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better.
Points positifs : Everything!!!
Points négatifs : My experience overall is fantastic
Points négatifs : add low carb meal option please!
Points négatifs : Add a low carb meal option
Points positifs : Great experience all together
Points positifs : Excellent
Points positifs : Crew was amazing, food was filling & plentiful.
Points négatifs : Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight.
Points positifs : Great
Points négatifs : Great
Very nice plane
Points positifs : There was a lot of leg room and updated features. Also the candy they gave out was good.
Points négatifs : The food was not to my liking,
Points négatifs : Perfect flight
Points négatifs : Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again
Points positifs : Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty
Points positifs : The crew was very good. The service was fine.
Points négatifs : The food could have been better.
Points négatifs : The planes are pretty outdated especially the connecting flights from Narita to HKG
Points positifs : Food is bland, boring. Entertainment contents are limited and old movies
Points négatifs : As mentioned above, more new selections of movies. Better taste and quality of food, please.
Points positifs : Some of your reservations staff in Los Angeles needs to be counseled
Points négatifs : Been more polite especially mike in your mileage program.
Points positifs : Great service!
Points négatifs : More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat).
Points positifs : Excellent service from the cabin crew.
Points négatifs : The Japanese (Washoku) breakfast was not as good as I expected.
Points positifs : Attentive crew !
Points positifs : Meal, crew
Points négatifs : 1. inside temperature was so cold -especially at the 3rd route from la to tokyo -.
2. Economy seats are not declined, which means less pereonal space.
3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles.
Points positifs : Flight attendants were amazing and so service oriented!
Points positifs : New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen.
Points positifs : Crew was amazing.Premium economy seats were superb. Food was also good.
Points négatifs : The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable
Points positifs : Crew is responsive to requests, and very polite.
Points négatifs : Cabin temperature was 81F during the night, making it too hot to sleep.
Points positifs : Loved the Kabuki actors used for safety instructional video - stay for the ending credits!
Points négatifs : Boarding felt like a standing cattle call.
Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class.
Points positifs : Crews are friendly
Points négatifs : Need more food
Points positifs : Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position.
Points positifs : Always excellent Japanese service.
Points négatifs : No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft.
Points positifs : no -all that was amazing was the complete idiocy of ana
Points négatifs : virtually everything was a unacceptable starting with the gate staff ...
Points négatifs : You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again.
Points négatifs : You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again.
Points positifs : The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved
Points négatifs : The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed.
Points négatifs : the seats are not reclined, not comfortable at all
Points négatifs : Five delays and three gate changes are not cool
Points négatifs : On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late
Points positifs : Speeding of departure after boarding
Points négatifs : Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane.
Points positifs : Crew was very friendly and the service was reasonably good.
Points négatifs : Seats were not very comfortable.
Points positifs : Crew was awesome, super attentive and friendly.
Points négatifs : The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting
