ANA (NH)
ANA (NH)
ANA (NH)
ANA (NH)
ANA (NH)
ANA (NH)
| Code IATA | NH |
|---|---|
| Itinéraires | 301 |
| Itinéraire le plus populaire | Sapporo Nouvel aéroport de Chitose à Tokyo-Haneda |
| Aéroports desservis | 91 |
| Aéroport le plus populaire | Tokyo-Haneda |
Points positifs : The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly.
Points négatifs : The second food service.
Points positifs : ANA was awesome as usual.
Points négatifs : The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options.
Points positifs : The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink.
Points négatifs : More variety of options for the vegan meals...
Points négatifs : You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again.
Points négatifs : You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again.
Points positifs : Everything was great. The crew was nice and the food was pretty good.
Points négatifs : Everything was great.
Points positifs : The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved
Points négatifs : The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed.
Points négatifs : Excellent
Points positifs : Attentive crew !
Points positifs : Seat not comfortable crew was amazing
Points négatifs : Comfort in seat
Points positifs : Meal, crew
Points négatifs : 1. inside temperature was so cold -especially at the 3rd route from la to tokyo -.
2. Economy seats are not declined, which means less pereonal space.
3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles.
Points négatifs : Food and entertainment could better
Points positifs : Flight attendants were amazing and so service oriented!
Points positifs : New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen.
Points négatifs : the seats are not reclined, not comfortable at all
Points positifs : Crew was amazing.Premium economy seats were superb. Food was also good.
Points positifs : Comfort as usual
Points négatifs : No idea
Points positifs : Crews were friendly and helpful.
I never had economy seat that goes as flat as theirs.
I liked the safety instruction video.
Points négatifs : They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better.
Points positifs : Everything!!!
Points négatifs : My experience overall is fantastic
Points négatifs : add low carb meal option please!
Points négatifs : Add a low carb meal option
Points négatifs : The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable
Points positifs : Crew is responsive to requests, and very polite.
Points négatifs : Cabin temperature was 81F during the night, making it too hot to sleep.
Points positifs : Great experience all together
Points positifs : Excellent
Points négatifs : Five delays and three gate changes are not cool
Points négatifs : On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late
Points positifs : Crew was amazing, food was filling & plentiful.
Points négatifs : Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight.
Points positifs : Great
Points négatifs : Great
Points positifs : Speeding of departure after boarding
Points négatifs : Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane.
Very nice plane
Points positifs : There was a lot of leg room and updated features. Also the candy they gave out was good.
Points négatifs : The food was not to my liking,
Points négatifs : Perfect flight
Points positifs : Crew was very friendly and the service was reasonably good.
Points négatifs : Seats were not very comfortable.
Points négatifs : Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again
Points positifs : Loved the Kabuki actors used for safety instructional video - stay for the ending credits!
Points négatifs : Boarding felt like a standing cattle call.
Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class.
Points positifs : Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty
Points positifs : Crew was awesome, super attentive and friendly.
Points négatifs : The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting
Points positifs : Crews are friendly
Points négatifs : Need more food
Points positifs : The crew was very good. The service was fine.
Points négatifs : The food could have been better.
Points positifs : Entire crew members, food, drink, hospitality & aircraft.
Points négatifs : I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies...
Points positifs : Entire crew members, food, hospitality & aircraft.
Points négatifs : I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies.
Points positifs : I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good.
Points négatifs : It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well.
Points positifs : Crew was nice
Points négatifs : Food
Points négatifs : Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside.
Points négatifs : Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great.
Points positifs : Seating was fine
Points négatifs : If flight cost less lol
Points positifs : Cleanliness, spacious legroom
Points négatifs : Serve coffee more
Points négatifs : Cabin to hot
Points positifs : Crew great but seating not so comfortable
Points négatifs : Better Seats
Points positifs : the food was god. the crew was very accommodating
Points négatifs : Old Aircraft Interior, could be more comfortable
Points négatifs : my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight
Points négatifs : Wonderful food and service
Points négatifs : Did not like emergency exit seat.
Points positifs : Excellent crew!
Points négatifs : It could have been quieter.
Points positifs : I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly.
Points négatifs : Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much.
Points positifs : I loved the film with kabuki characters to introduce safety procedures.
Points négatifs : More seating room, better ventilation.
Points positifs : Excellent crew!
Points positifs : Great customer experience is what look for in any service, ANA delivers this in abundance.
Points positifs : boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have.
Points négatifs : Less delays
Points positifs : The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly.
Points négatifs : The second food service.
Points positifs : ANA was awesome as usual.
Points négatifs : The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options.
Points positifs : The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink.
Points négatifs : More variety of options for the vegan meals...
Points positifs : Everything was great. The crew was nice and the food was pretty good.
Points négatifs : Everything was great.
Points négatifs : Excellent
Points positifs : Seat not comfortable crew was amazing
Points négatifs : Comfort in seat
Points négatifs : Food and entertainment could better
Points positifs : Comfort as usual
Points négatifs : No idea
Points positifs : Crews were friendly and helpful.
I never had economy seat that goes as flat as theirs.
I liked the safety instruction video.
Points négatifs : They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better.
Points positifs : Everything!!!
Points négatifs : My experience overall is fantastic
Points négatifs : add low carb meal option please!
Points négatifs : Add a low carb meal option
Points positifs : Great experience all together
Points positifs : Excellent
Points positifs : Crew was amazing, food was filling & plentiful.
Points négatifs : Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight.
Points positifs : Great
Points négatifs : Great
Very nice plane
Points positifs : There was a lot of leg room and updated features. Also the candy they gave out was good.
Points négatifs : The food was not to my liking,
Points négatifs : Perfect flight
Points négatifs : Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again
Points positifs : Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty
Points positifs : The crew was very good. The service was fine.
Points négatifs : The food could have been better.
Points positifs : Entire crew members, food, drink, hospitality & aircraft.
Points négatifs : I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies...
Points positifs : Entire crew members, food, hospitality & aircraft.
Points négatifs : I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies.
Points positifs : I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good.
Points négatifs : It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well.
Points négatifs : Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside.
Points positifs : Seating was fine
Points négatifs : If flight cost less lol
Points positifs : Cleanliness, spacious legroom
Points négatifs : Serve coffee more
Points négatifs : Cabin to hot
Points positifs : Crew great but seating not so comfortable
Points négatifs : Better Seats
Points positifs : the food was god. the crew was very accommodating
Points négatifs : Wonderful food and service
Points négatifs : Did not like emergency exit seat.
Points positifs : Excellent crew!
Points négatifs : It could have been quieter.
Points positifs : I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly.
Points négatifs : Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much.
Points positifs : Excellent crew!
Points positifs : Great customer experience is what look for in any service, ANA delivers this in abundance.
Points positifs : boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have.
Points négatifs : Less delays
Points positifs : Attentive crew !
Points positifs : Meal, crew
Points négatifs : 1. inside temperature was so cold -especially at the 3rd route from la to tokyo -.
2. Economy seats are not declined, which means less pereonal space.
3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles.
Points positifs : Flight attendants were amazing and so service oriented!
Points positifs : New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen.
Points positifs : Crew was amazing.Premium economy seats were superb. Food was also good.
Points négatifs : The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable
Points positifs : Crew is responsive to requests, and very polite.
Points négatifs : Cabin temperature was 81F during the night, making it too hot to sleep.
Points positifs : Loved the Kabuki actors used for safety instructional video - stay for the ending credits!
Points négatifs : Boarding felt like a standing cattle call.
Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class.
Points positifs : Crews are friendly
Points négatifs : Need more food
Points positifs : Crew was nice
Points négatifs : Food
Points négatifs : Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great.
Points négatifs : Old Aircraft Interior, could be more comfortable
Points négatifs : my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight
Points positifs : I loved the film with kabuki characters to introduce safety procedures.
Points négatifs : More seating room, better ventilation.
Points négatifs : You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again.
Points négatifs : You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again.
Points positifs : The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved
Points négatifs : The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed.
Points négatifs : the seats are not reclined, not comfortable at all
Points négatifs : Five delays and three gate changes are not cool
Points négatifs : On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late
Points positifs : Speeding of departure after boarding
Points négatifs : Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane.
Points positifs : Crew was very friendly and the service was reasonably good.
Points négatifs : Seats were not very comfortable.
Points positifs : Crew was awesome, super attentive and friendly.
Points négatifs : The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting
