Avis des clients
Note globale
7,9
Bien
Basé sur 1 314 avis
Note générale
7,9
Embarquement
7,9
Confort
7,9
Équipage
8,3
Divertissements
7,8
Restauration
7,7
Passer directement au contenu principal
Avis des voyageurs pour Hainan Airlines
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
6,6
Sea to shanghai
Points positifs : Service was awesome
Points négatifs : Inflight entertainment has a limited selection
avis de
-
9,6
What a pleasant surprise
Points positifs : Not knowing much about this airline, I was pleasantly surprised with the short flight from Edinburgh to Dublin. Sorry all you plane geeks, I don't know what model aircraft it was, but I was seated in the middle of a 2-3-2 arrangement. Boarding was speedy, staff pleasant and even offered a sandwich in the short hop. Seats were comfortable and being early on a Saturday morning, it was not fully packed. This meant that getting off was not a chore. I'd definitely use them again and wouldn't hesitate in recommending you use them for the sort flight like I made.
Points négatifs : The only issue that marks them down was the lack of on line check in for the flight (Edinburgh to Dublin). Despite that, checking in via a traditional route was efficient and done with a smile.
avis de
-
10,0
transfer service
Points positifs : to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful.
avis de
-
6,6
Points positifs : The direct flight to San Jose The entertainment
Points négatifs : Food was terrible, inedible actually. It is not because I dont like chinese food... I have spent months (on multiple occasions) traveling the country and love the food, even the weird stuff. Thank God my wife and I always come prepared with snacks when we travel.
avis de
-
9,0
where is my baggage
Points positifs : i like tv which has many movies
Points négatifs : i dont like because i still not take my baggage
avis de
-
8,0
Points négatifs : They lost my luggage
avis de
-
3,3
Delays. Stopping at an airport out of my travel itinerary.
Points positifs : The food.
Points négatifs : Flight was delayed 7 hours. Airplane stopped at an airport 100 miles from my destination. I was several hours late after that unexpected stop & already 8 hours late from the prevvious delay. I won’t take hainan after this.
avis de
-
8,0
Overall great Value and Experience
Points positifs : I thought the service, efficiency and kindness of the staff was top notch. They made the flight really enjoyable. Hainan does a lot to make sure you feel like you are getting a high quality experience even while flying economy.
Points négatifs : I notice a few things around my seat that were kind of broken, which was surprising knowing that this was a new Dreamliner ... I thought certain things would not be as worn yet. Though I am sure it gets a tons of abuse! I also thought the food was sub-par and we always had a really hard time hearing any announcements because they were not clear, loud and English was challenging to decipher.
avis de
-
5,3
check-in
Points positifs : service minded because I am tall, so gave me a free exit seat without asking.
Points négatifs : the check-in took 1 hour. Impossible to do online check-in from home. the food is not good and entertainment without subtitles for let's of movies....
avis de
-
8,0
Points positifs : Good entertainment
Points négatifs : Forgot one of my kosher meals on one of the legs.
avis de
-
8,3
Points positifs : Great juices. We really enjoyed the mango juice and coconut juice. The raw vegetable and fruit meal was good. We added humus to it and that added to the taste.
Points négatifs : Didn't appreciate the fumigation of the cabin. Maybe add humus or guacamole to the raw vegetable or fruit platter.
avis de
-
8,3
Points positifs : Special meals were delivered very quickly. Enjoyed all the nature films. Stewardesses were very helpful and spoke enough English to understand.
avis de
-
9,6
What a pleasant surprise
Points positifs : Not knowing much about this airline, I was pleasantly surprised with the short flight from Edinburgh to Dublin. Sorry all you plane geeks, I don't know what model aircraft it was, but I was seated in the middle of a 2-3-2 arrangement. Boarding was speedy, staff pleasant and even offered a sandwich in the short hop. Seats were comfortable and being early on a Saturday morning, it was not fully packed. This meant that getting off was not a chore. I'd definitely use them again and wouldn't hesitate in recommending you use them for the sort flight like I made.
Points négatifs : The only issue that marks them down was the lack of on line check in for the flight (Edinburgh to Dublin). Despite that, checking in via a traditional route was efficient and done with a smile.
avis de
-
10,0
transfer service
Points positifs : to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful.
avis de
-
9,0
where is my baggage
Points positifs : i like tv which has many movies
Points négatifs : i dont like because i still not take my baggage
avis de
-
6,6
Sea to shanghai
Points positifs : Service was awesome
Points négatifs : Inflight entertainment has a limited selection
avis de
-
6,6
Points positifs : The direct flight to San Jose The entertainment
Points négatifs : Food was terrible, inedible actually. It is not because I dont like chinese food... I have spent months (on multiple occasions) traveling the country and love the food, even the weird stuff. Thank God my wife and I always come prepared with snacks when we travel.
avis de
-
8,0
Points négatifs : They lost my luggage
avis de
-
8,0
Overall great Value and Experience
Points positifs : I thought the service, efficiency and kindness of the staff was top notch. They made the flight really enjoyable. Hainan does a lot to make sure you feel like you are getting a high quality experience even while flying economy.
Points négatifs : I notice a few things around my seat that were kind of broken, which was surprising knowing that this was a new Dreamliner ... I thought certain things would not be as worn yet. Though I am sure it gets a tons of abuse! I also thought the food was sub-par and we always had a really hard time hearing any announcements because they were not clear, loud and English was challenging to decipher.
avis de
-
8,0
Points positifs : Good entertainment
Points négatifs : Forgot one of my kosher meals on one of the legs.
avis de
-
8,3
Points positifs : Great juices. We really enjoyed the mango juice and coconut juice. The raw vegetable and fruit meal was good. We added humus to it and that added to the taste.
Points négatifs : Didn't appreciate the fumigation of the cabin. Maybe add humus or guacamole to the raw vegetable or fruit platter.
avis de
-
8,3
Points positifs : Special meals were delivered very quickly. Enjoyed all the nature films. Stewardesses were very helpful and spoke enough English to understand.
avis de
-
3,3
Delays. Stopping at an airport out of my travel itinerary.
Points positifs : The food.
Points négatifs : Flight was delayed 7 hours. Airplane stopped at an airport 100 miles from my destination. I was several hours late after that unexpected stop & already 8 hours late from the prevvious delay. I won’t take hainan after this.
avis de
-
5,3
check-in
Points positifs : service minded because I am tall, so gave me a free exit seat without asking.
Points négatifs : the check-in took 1 hour. Impossible to do online check-in from home. the food is not good and entertainment without subtitles for let's of movies....
avis de
Suivi des vols
Itinéraires proposés par Hainan Airlines
Itinéraires populaires
Vol
Origine
Destination
dim.
lun.
mar.
mer.
jeu.
ven.
sam.
D
L
M
M
J
V
S
7404
Baotou
BAV
Dalian
DLC
7351
Canton
CAN
Chengdu
CTU
7815
Zhengzhou
CGO
Ürümqi
URC
7865
Changsha
CSX
Nanjing
NKG
7866
Changsha
CSX
Ürümqi
URC
7352
Chengdu
CTU
Canton
CAN
7301
Haikou
HAK
Shijiazhuang
SJW
7047
Haikou
HAK
Xiamen
XMN
7668
Hohhot
HET
Nanchang
KHN
7785
Hefei
HFE
Harbin
HRB
7260
Hangzhou
HGH
Sanya
SYX
7668
Nanchang
KHN
Sanya
SYX
7404
Lanzhou
LHW
Baotou
BAV
7866
Nanjing
NKG
Changsha
CSX
7301
Shijiazhuang
SJW
Harbin
HRB
7785
Sanya
SYX
Hefei
HFE
7259
Sanya
SYX
Hangzhou
HGH
7865
Ürümqi
URC
Changsha
CSX
7815
Xiamen
XMN
Zhengzhou
CGO
7047
Xiamen
XMN
Shenyang
SHE
7031
Canton
CAN
Weifang
WEF
7032
Shenyang
SHE
Weifang
WEF
7032
Weifang
WEF
Canton
CAN
7031
Weifang
WEF
Shenyang
SHE
7241
Haikou
HAK
Mianyang
MIG
7241
Mianyang
MIG
Lanzhou
LHW
7302
Harbin
HRB
Shijiazhuang
SJW
7048
Shenyang
SHE
Xiamen
XMN
7302
Shijiazhuang
SJW
Haikou
HAK
7048
Xiamen
XMN
Haikou
HAK
7940
Bangkok
BKK
Haikou
HAK
7939
Haikou
HAK
Bangkok
BKK
7929
Pékin
PEK
Phuket City
HKT
7816
Zhengzhou
CGO
Xiamen
XMN
7459
Changsha
CSX
Kunming
KMG
7357
Shenzhen
SZX
Chongqing
CKG
7731
Shenzhen
SZX
Chengdu
CTU
7816
Ürümqi
URC
Zhengzhou
CGO
7930
Phuket City
HKT
Pékin
PEK
492
Bruxelles
BRU
Pékin
PEK
7686
Zhengzhou
CGO
Sanya
SYX
7646
Dalian
DLC
Zhengzhou
CGO
7287
Haikou
HAK
Nanchang
KHN
7786
Hefei
HFE
Sanya
SYX
7786
Harbin
HRB
Hefei
HFE
7288
Nanchang
KHN
Haikou
HAK
7667
Nanchang
KHN
Hohhot
HET
7287
Nanchang
KHN
Jinan
TNA
7214
Nanjing
NKG
Canton
CAN
7191
Pékin
PEK
Xiamen
XMN
7685
Sanya
SYX
Zhengzhou
CGO
7667
Sanya
SYX
Nanchang
KHN
7288
Jinan
TNA
Nanchang
KHN
7962
Boston
BOS
Shanghai
PVG
7961
Shanghai
PVG
Boston
BOS
7213
Canton
CAN
Nanjing
NKG
7449
Changsha
CSX
Hohhot
HET
7732
Chengdu
CTU
Shenzhen
SZX
7449
Hohhot
HET
Changchun
CGQ
7428
Yinchuan
INC
Changsha
CSX
7972
Rome
FCO
Xi'an
XIY
470
Los Angeles
LAX
Chengdu
CTU
7985
Pékin
PEK
Moscou
SVO
7986
Moscou
SVO
Pékin
PEK
7971
Xi'an
XIY
Rome
FCO
7192
Xiamen
XMN
Pékin
PEK
7858
Canton
CAN
Xi'an
XIY
7091
Haikou
HAK
Nanjing
NKG
7520
Guiyang
KWE
Xi'an
XIY
7092
Nanjing
NKG
Haikou
HAK
7772
Nanjing
NKG
Sanya
SYX
491
Pékin
PEK
Bruxelles
BRU
7771
Sanya
SYX
Nanjing
NKG
7857
Xi'an
XIY
Canton
CAN
7519
Xi'an
XIY
Guiyang
KWE
7818
Changsha
CSX
Xi'an
XIY
7025
Hangzhou
HGH
Yichang
YIH
7026
Ürümqi
URC
Yichang
YIH
7026
Yichang
YIH
Hangzhou
HGH
7025
Yichang
YIH
Ürümqi
URC
Meilleurs itinéraires de vol
Aéroports populaires desservis par Hainan Airlines
- Aéroport de Pékin-Capitale (PEK)
- Aéroport de Canton Baiyun (CAN)
- Aéroport de Shenzhen (SZX)
- Aéroport de Xi'an Xianyang (XIY)
- Aéroport de Toronto Lester B. Pearson Intl (YYZ)
- Aéroport de Haikou Meilan International (HAK)
- Aéroport de Bruxelles-National et autres aéroports (BRU)
- Aéroport de Hangzhou (HGH)
- Aéroport de Hong Kong Intl (HKG)
- Aéroport de Chongqing (CKG)
- Aéroport de Rome Fiumicino (FCO)
- Aéroport de Shanghai Pu Dong (PVG)
- Aéroport de Chengdu (CTU)
- Aéroport de Nanjing Lukou International (NKG)
- Aéroport de Calgary (YYC)
Coordonnées de Hainan Airlines
- HU Code IATA
- +86 898 6673 9801 Appeler
- hainanairlines.com Consulter
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