Avis des utilisateurs
Note globale
7,9
Bien
Basé sur 1 563 avis
Embarquement
7,8
Confort
7,9
Équipage
8,3
Divertissement
7,8
Repas
7,7
Trouvez des vols pas chers avec Hainan Airlines
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Économique
Infos Hainan Airlines
| Code IATA | HU |
|---|---|
| Itinéraires | 738 |
| Itinéraire le plus populaire | Pékin-Capitale à Shenzhen Bao'an |
| Aéroports desservis | 113 |
| Aéroport le plus populaire | Pékin-Capitale |
Commentaires récents
Avis des clients
205
155
75
37
49
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4,5
Points positifs : Na
Points négatifs : Over one and an half hours delay - sitting on the airplane
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10,0
Points négatifs : Everting was Good no complain.
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10,0
Points positifs : Lots of movie options, the food was good (had multiple food dish options for each meal)
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8,3
Points positifs : Good and pleasant service, new plane very clean including regular WC cleanups
Points négatifs : Boarding could have been done in groups
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10,0
Points positifs : Crew and food are excellent
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2,0
Points positifs : I would like to never fly through China again
Points négatifs : I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle
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10,0
Points positifs : Everything was great, service on flight was really nice.
Points négatifs : Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation.
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5,3
Points positifs : I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!
Points négatifs : There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!
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8,6
Points négatifs : perfect flight
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2,0
Points positifs : Seat
Points négatifs : Entertainment
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2,0
Points positifs : Price
Points négatifs : On time boarding
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6,3
Points positifs : New aircraft used like their 787-800s
Points négatifs : Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices
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6,3
Points positifs : For the price, Hainan is a good value.
Points négatifs : I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore
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10,0
Points positifs : Hainan airline it's just amazing.
Points négatifs : They did everything on high customer expectations level.
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9,6
Points positifs : Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day.
Points négatifs : The flight was delayed for more than two hours. Upset with it.
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9,6
Points négatifs : Only one issue needs to be improved is transfer from Chengdu to Beijing. I had to claim my two luggage first, then I push the luggage cart walked outside of the building from T1 to T2 about 10mins. Neither crews nor signs show the transfer way!
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5,0
Points positifs : The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all.
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7,3
Points positifs : Good entertainment system
Points négatifs : Chaotic boarding process
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7,3
Points négatifs : Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass.
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2,0
Points positifs : We like the people doesn’t even want to help you !!!!!
Points négatifs : The worst customer service and Communication airline ever. A lot of things can be done better
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7,6
Points positifs : The crew was great!
Points négatifs : More space
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7,0
Points positifs : Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it.
Points négatifs : The switch from one terminal to the next was horrible
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7,6
Points positifs : Entertainment system
Points négatifs : Food
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2,0
Points négatifs : I miss the flight and I need to change it please
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9,6
Points négatifs : Poor connection
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2,0
Points positifs : I did not like it.
Points négatifs : Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls.
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2,0
Points positifs : The flight was cancelled leaving me scrambling and paying extra to get to my destination.
Points négatifs : Do not offer a route that you are not going to or have approval to fly.
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10,0
Points positifs : The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.
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9,6
Points négatifs : Food
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9,6
Points négatifs : Food
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10,0
Points positifs : 787 Plane, leg space, polite and beautiful staff + service.
Points négatifs : Need to improve on food
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8,0
Points positifs : Yes
Points négatifs : It was comfortable flights, reasonable price , very nice crew, they got me all I need.
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10,0
Points positifs : too early to say
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8,6
Points positifs : did not get lost
Points négatifs : in Xian, had been led to walk long distance and wait in wrong gate
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8,8
Points positifs : Smiles，answer calls, clean toilets
Points négatifs : Some notes in toilet might be inaccurate like ask us to install waste bin?
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6,6
Points positifs : Seating was Comfortable.
Points négatifs : Cancel the day of the flight. Had to leave the next day.
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8,6
Points positifs : Excellent crew, kind, helpful and smiling Nice food Good plane
Points négatifs : Limited movie selection, considering this long flight
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10,0
Points positifs : Hawaiian really is a hospitable airline, they have a good heart.
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9,0
Points négatifs : More movies in different languages
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9,6
Points positifs : The airplane is super modern, with AC sockets and entertainment in all economy class. The crew is the most dedicated and caring that I have experienced.
Points négatifs : Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option.
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9,3
Points positifs : Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,
Points négatifs : The domestic flight food was only bearable.
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5,0
Points positifs : Crew was attentive
Points négatifs : No vegan options, flight was delayed, missed connecting flight, stayed in lounge
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10,0
Points négatifs : Airline lounges
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10,0
Points négatifs : Airline Lounges
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10,0
Points positifs : Comfortable, kind staff, and great amenities provided on board.
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10,0
Points positifs : Awesome!
Points négatifs : Nothing!
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10,0
Points positifs : Very happy with all the services!
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10,0
Points positifs : Great crew. Food. Lay flat bed.
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3,3
Points négatifs : The seat super uncomfortable and narrow.
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4,3
Points positifs : Nice plane and crew.
Points négatifs : Many delays, lack of communication. Nearly two hours waiting on the tarmac.
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4,3
Points négatifs : During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!
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7,6
Points positifs : Nice crew
Points négatifs : My passport number was incorrect leading to an inconvenience at check in
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9,0
Points positifs : Le siège très confortable et spacieux, amabilité du personnel, pyjama offert..
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8,3
Points négatifs : I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible.
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9,6
Points positifs : More leg room for economy class would always be much appreciated.
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2,0
Points positifs : nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.
Points négatifs : that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!
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4,6
Just another Chinese airline.
Points positifs : You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.
Points négatifs : You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....
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3,3
Better than most Chinese airlines.
Points positifs : So this is just a tad bit better than most Chinese airlines. Just a little.
Points négatifs : Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous.
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10,0
On time
Points positifs : Customs really fast
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8,6
Points positifs : Nice crew and they spoke English.
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Statut du vol
Itinéraires proposés par Hainan Airlines
Aéroports populaires desservis par Hainan Airlines
- Aéroport Pékin-Capitale (PEK)
- Aéroport Haikou Meilan Intl (HAK)
- Aéroport Shenzhen Bao'an (SZX)
- Aéroport Canton-Baiyun (CAN)
- Aéroport Xi An Xian Xianyang (XIY)
- Aéroport Chongqing (CKG)
- Aéroport Hangzhou (Jianqiao) (HGH)
- Aéroport Sanya Phoenix Intl (SYX)
- Aéroport Changsha (CSX)
- Aéroport Ürümqi (Diwopu) (URC)
- Aéroport Zhengzhou (CGO)
- Aéroport Dalian (DLC)
- Aéroport Nanjing Lukou Intl (NKG)
- Aéroport Taiyuan (Wuau) (TYN)
- Aéroport Shanghai - Pu Dong (PVG)
Coordonnées de Hainan Airlines
- HU Code IATA
- +86-898-95339 Appeler
- hainanairlines.com Consulter
Présentation de Hainan Airlines
Hainan Airlines est une compagnie aérienne, connue comme étant la quatrième plus grande compagnie aérienne de Chine continentale. Elle propose des vols vers 90 destinations en Asie, Europe, Amérique du Nord et en Afrique.
Le bilan sécuritaire irréprochable de Hainan Airlines assure aux passagers un vol paisible. Ils pourront ainsi apprécier la flotte jeune et moderne de la compagnie, puisque sa durée moyenne de service est inférieure à 5 ans. La flotte comprend plusieurs Boeing 787 et 737, ainsi que des Airbus 350 et 330. Ces appareils proposent toujours deux cabiness aux voyageurs : Economique ou Affaires.
Sur les avions gros-porteurs, l’espace entre les rangées en cabine Economique est de 80 cm. Les sièges sont également tout confort, grâce à leur conception ergonomique. Par ailleurs, une série d’accessoires de voyage est mise à disposition, notamment des couvertures et des oreillers en duvet. Les voyageurs en classe Economique peuvent déposer deux bagages en soute d’un poids maximal de 23 kg.
Les passagers Affaires pourront profiter d’un siège inclinable à 180 °. Ils pourront aussi jouer à des jeux vidéo interactifs sur leur écran Panasonic de 45 cm de largeur. Une trousse de produits Bulgari leur est offerte, ainsi qu’un casque anti-bruit de la marque Bose. Les voyageurs Affaires peuvent déposer 2 bagages en soute d’un poids n’excédant pas 32 kg.
Hainan Airlines détient un statut 5 étoiles décerné par Skytrax. Et ce, pour la neuvième année consécutive. La compagnie détient également le titre des "meilleurs équipements de confort en classe affaires".
Flightstats.com fournit les données sur les statuts de vols, les annulations, et les retards. Les données de Flightstats peuvent ne pas être exactes. Veuillez toujours confirmer les informations indiquées ici directement auprès de votre compagnie aérienne.