Trouvez des vols pas chers avec Hainan Airlines

Points positifs : Everything in regards to Hainan.

Points négatifs : I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight.

Points négatifs : I had to cancel my fight because my name did not perfectly match my passport. I got no refund and had to pay for a new flight.

flight delayed 4 hours!!!

Points positifs : flight crew is pleasant. cabin and toilets are clean.

Points négatifs : I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV

Great value but subpar equipment and service

Points positifs : I appreciated the price, movie selection, and consider the food adequate

Points négatifs : The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.