|Itinéraire le plus populaire||Bangkok Aéroport Intl Don Muang à Phitsanulok|
|Aéroport le plus populaire||Bangkok Aéroport Intl Don Muang|
Points négatifs : I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet.
Points positifs : We boarded and took off early
Points négatifs : A little bit bigger free water bottle
Points négatifs : The charge for extra baggage was three times the cost of my ticket. Outrageous!
Points positifs : The flight attendants were very attractive
Points négatifs : The flight was delayed 20 minutes.
Points positifs : Everything was ok
Points négatifs : It left late
Points positifs : The flight itself was OK.
Points négatifs : I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again.
Points positifs : Cheap flight!
Points négatifs : Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne.
Points négatifs : The speakers were too loud and the hostess can’t do anything about it.
Points positifs : The seat was comfortable and easy to use.
Points négatifs : It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!
Points négatifs : Luggage fees are exorbitant! $100 for two suitcases of 20 kilos.
Points positifs : I booked a flight and feet combo and the whole experience was well organized
Points négatifs : No snacks but whatever
Points positifs : Fast to board
Points négatifs : Too cold Didn’t know about luggage charge
Points négatifs : Missed thefkight
No food but only a short flight
Points positifs : Attentiveness of Aircrew.
Points négatifs : Nothing
Points positifs : Boarding was fast and the flight was comfortable.
Points négatifs : We were delayed about 15 minutes, but they didn't say anything it just happened.
Points positifs : The seats were nice and boarding was quick.
Points négatifs : The flight was a bit delayed, but not by much.
Points positifs : Kind crew.
Points négatifs : Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing.
Points négatifs : It would be nice if they gave us a little snack.
Points positifs : Friendly and easy flight. Good value for money.
Points négatifs : As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand
Points négatifs : Quick easy flight. On time. Good service. New plane.
Points positifs : Seat was fairly comfortable
Points négatifs : The leg room was really small
Points positifs : Basic flight
Points positifs : Ok
Delay of 1,45 hours without explaination
Points négatifs : No explanation why a long delay and change of gate at DM airport
Points positifs : The plane appeared clean, and they gave us complimentary small bottles of water.
Points négatifs : They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight.
Awful customer service
Points négatifs : The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it.
No arm seat
Points négatifs : Missing an arm seat
Points positifs : Nok air is a nice airline
Low-Budget Airline Great
Points positifs : Super easy hassle free and nice staff :)
No frill airline
Points positifs : On time
Points négatifs : Just serve water
I was blocked from boarding
Points positifs : Bad experience. Waste my money.
Points négatifs : Staff no help me
Great airline as always
Points positifs : Cheap and very cheerful. Great airline at great prices. Highly recommend
Points négatifs : First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination.
Points positifs : Smiles
Points négatifs : This flight was 2 hours late
Points négatifs : Bus gate
Baggage restriction not clear!
Points négatifs : Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?
Poor gate staff
Points positifs : Staff on plane was excellent
Points négatifs : Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first.
Value for money
Points positifs : Everything was efficient and we'll run.
Points négatifs : The airplane was not very clean.
Change of planes
Points positifs : Crew Snack
Points négatifs : Mechanical issue on plane Need to deplane and board another 2.5 hour delay
Points positifs : Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately.
Free water for all
Points positifs : Kind check in service and luggage allowance
Bangkok to Phuket
Points positifs : This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior.
Points négatifs : No online check in.
Points positifs : None
Points négatifs : Delayed 2 hours
Points positifs : The flight arrived 20 earlier than scheduled.
Horrible service, never flying with them again
Points positifs : Nothing
Points négatifs : We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience
Vol moins long que prévu
Points positifs : J'ai été agréablement tres bien reçue a l'entrée de lavion et mon vol de 2h entre Hanoï et Bangkok à ete plus court que prévue !!
Fast and Efficient
Points positifs : Left on time and arrived early....No frills friendly service in brand new planes.
Points positifs : Staff was friendly. I wish you offered blankets in the aircraft because it was freezing!
Points positifs : On time
Lowcost with a Thai smile
Points positifs : Excellent flight on a Q400 aircraft. Seating adequate for that type of plane and distance. Water and a small snack were offered to all. Departure from the gate on time, but 25 minutes taxiing, meaning arrival almost 10 minutes late. This is still "on time" as far as I am concerned. Staff very professional at all stages of the trip. Recommended.
Points négatifs : DMK Airport is getting very crowded, even mid-week. I came from SGN on Nok Air. It took over an hour to get to the connecting, domestic gate. No signs in the International Terminal showing where the Domestic Terminal is, they are just supposing that everybody knows!
Points positifs : The seat was great, but of course I paid extra for that.
Delay is normal for Nok Air.
Points positifs : Delay of 30 min. is the norm. Tried to check in with mobile app. but can't seems like the flight was overbooked. Had to call the call center to check in over the phone and was bumped to front seat (upgraded). Definitely overlooking was the likely cause.
Points positifs : Good budget airline. Would use again.
Nok air is fine by me
Points positifs : Good experience, nothing exceptional.
Points négatifs : Food was efficiently delivered, but not tasty. Pig in a blanket.
Points positifs : It didn't happen so I flew lion air!
Points positifs : Normal Nok Air staff friendly, accomidating
Points négatifs : Bus gates always to Udon Thani ever since the Terminal 2 move. Nok cabin staff always put their yellow carry on bags above 33c and 32D. Why take the premium seat luggage space?
Great cheap connection to Koh Tao
Points positifs : It's very convenient having the whole trip organised by the airline. From boarding at the airport to the bus to the pier and the trip to Koh Tao, all went pretty well. When you consider this is a low-cost airline, it's quite surprising.
A good budget airline that's worth the price
Points positifs : 1) Free wifi access using the booking number when at the Don Mueang Airport. 2) Friendly and polite crew 3) Rather comfortable seat
Points négatifs : 1) On board wifi not working
Efficient and friendly
Points positifs : Just 50 minutes including a simple snack these flights are great on new 90 seat planes.
Nok Air est une compagnie aérienne de Thaïlande qui propose principalement des vols domestiques ainsi que quelques vols régionaux vers des pays d’Asie voisins. Fondée en 2004, la compagnie aérienne qui se place comme première compagnie de vols low-cost premium en Thaïlande appartient au groupe Thai Airways International.
Bien que Nok Air propose des vols à tarif réduit considérés comme des vols low-cost, les passagers ont entre autres droit à un encas et de l’eau en vol. Ils ont aussi la possibilité de choisir un numéro de siège avant l’embarquement, un service compris dans le prix de leur billet. La compagnie opère la plupart de ses vols sur différents modèles de Boeing 737 et sur des ATR-72.
Nok Air effectue la majorité de ses vols entre diverses zones de Thaïlande, en faisant ainsi une compagnie aérienne privilégiée pour un voyage à la découverte du royaume de Siam. Elle propose aux passagers trois classes de voyage qui ne donnent pas accès aux mêmes services à bord, notamment concernant le poids autorisé des bagages en soute et les repas servis au cours du vol.
Les passagers qui volent avec la compagnie aérienne thaïlandaise ont chacun droit à un bagage à main. Ce dernier ne doit pas excéder 7 kg. À bord d’un Boeing 737, les dimensions du bagage à main ne doivent pas dépasser 56 cm x 36 cm x 23 cm. À bord d’un ATR-72, les dimensions du bagage à main ne doivent pas excéder 50 cm x 36 cm x 23 cm.