Trouvez des vols pas chers avec Nok Air

Points négatifs : I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet.

Points négatifs : The charge for extra baggage was three times the cost of my ticket. Outrageous!

Points positifs : The flight attendants were very attractive

Points négatifs : The flight was delayed 20 minutes.

Points positifs : The flight itself was OK.

Points négatifs : I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again.

Points positifs : Cheap flight!

Points négatifs : Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne.

Points négatifs : Luggage fees are exorbitant! $100 for two suitcases of 20 kilos.

Points positifs : Fast to board Economical

Points négatifs : Too cold Didn’t know about luggage charge

Delay of 1,45 hours without explaination

Points négatifs : No explanation why a long delay and change of gate at DM airport

Strange rules

Points positifs : The plane appeared clean, and they gave us complimentary small bottles of water.

Points négatifs : They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight.

Awful customer service

Points négatifs : The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it.

No arm seat

Points négatifs : Missing an arm seat

I was blocked from boarding

Points positifs : Bad experience. Waste my money.

Points négatifs : Staff no help me

Points négatifs : First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination.

Points négatifs : This flight was 2 hours late

Baggage restriction not clear!

Points négatifs : Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?

Change of planes

Points positifs : Crew Snack

Points négatifs : Mechanical issue on plane Need to deplane and board another 2.5 hour delay

Points positifs : None

Points négatifs : Delayed 2 hours

Horrible service, never flying with them again

Points positifs : Nothing

Points négatifs : We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience

Delay is normal for Nok Air.

Points positifs : Delay of 30 min. is the norm. Tried to check in with mobile app. but can't seems like the flight was overbooked. Had to call the call center to check in over the phone and was bumped to front seat (upgraded). Definitely overlooking was the likely cause.

Cancelled!

Points positifs : It didn't happen so I flew lion air!

Points positifs : Normal Nok Air staff friendly, accomidating

Points négatifs : Bus gates always to Udon Thani ever since the Terminal 2 move. Nok cabin staff always put their yellow carry on bags above 33c and 32D. Why take the premium seat luggage space?

A good budget airline that's worth the price

Points positifs : 1) Free wifi access using the booking number when at the Don Mueang Airport. 2) Friendly and polite crew 3) Rather comfortable seat

Points négatifs : 1) On board wifi not working