Avis des utilisateurs
Note globale
7,8
Bien
Basé sur 3 537 avis
Embarquement
8,1
Confort
7,8
Équipage
8,4
Divertissement
7,3
Repas
7,2
Trouvez des vols pas chers avec Virgin Australia
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Économique
Infos Virgin Australia
| Code IATA | VA |
|---|---|
| Itinéraires | 122 |
| Itinéraire le plus populaire | Sydney-Kingsford Smith à Melbourne Tullamarine |
| Aéroports desservis | 35 |
| Aéroport le plus populaire | Sydney-Kingsford Smith |
Commentaires récents
Avis des clients
529
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247
106
98
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2,0
Points négatifs : I didn't board this flight because of the restrictions imposed by the Australian government not to let passengers transit through their country. I received no communication about this from the airline prior to my check in at the airport. They were not helpful with any options as to what I should do.
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8,3
Points positifs : Crew member Camilla was very good with infant & mom seated in front of us, giving personal and specific emergency instructions before takeoff
Points négatifs : Typical coach seats but that’s what we paid for
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5,3
Points négatifs : Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system.
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8,4
Points positifs : Crew were great and service was polite
Points négatifs : Seats are a bit uncomfortable...need more lumbar support and not much leg room but plane was not crowded so it was ok for the four hour flight
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9,0
Points positifs : Yes the crew was great.
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6,0
Points négatifs : Seats could have been more comfortable and very little leg room.
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8,0
Points positifs : The efficiency of the process from boarding to disembarkation.
Points négatifs : The flight was delayed, however I understand this happens in aviation.
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2,0
Points positifs : We did not use this flight and I was told that I could not receive a refund.
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2,0
Points positifs : Our plane was delayed on the tarmac in Melbourne and we then missed our connecting flight to Mildura. Virgin could not organize another flight for us so we had to hire a car to drive to Mildura. We then had to cancel our flights Mildura to Melbourne Melbourne to Brisbane because we had to return the hire car to Melbourne. I had to book new flight from Melbourne to Brisbane and was told on Thursday when I cancelled our flights for Sunday that we could not get a refund. Unhappy about the entire experience. We were going to a funeral on Friday and to see my Mother on Saturday who is dying of cancer. We had to cut our stay with my mother short so we could drive 6 hours back to Melbourne to catch our plane on Sunday.
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4,3
Points positifs : Kind cabin crews
Points négatifs : Be punctual
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4,3
Points positifs : Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room.
Points négatifs : Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!
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8,0
Points positifs : Everything seemed to run smoothly and efficiently, from boarding to disembarkation.
Points négatifs : The snack offered on board was quite small.
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8,0
Points positifs : The flight went well. The crew was accommodating.
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7,0
Points positifs : Left on time. Clean plane.
Points négatifs : I don't like the music that plays before leaving. I would rather silence than music which doesn't suit everyone's taste. I find it irritating.
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3,6
Points positifs : Crew very very slow serving meal.
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6,3
Points négatifs : The delay was out of there hands and other passengers did not listen to instructions So not there fault really
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4,5
Points négatifs : Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating.
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6,8
Points positifs : The crew did well checking up on everyone regularly and the plane was comfortable.
Points négatifs : The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times.
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6,3
Points positifs : Quick boarding
Points négatifs : Plane was delayed. Second Virgin flight in a row for me.
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10,0
Points positifs : Crew were lovely. Business class attendant was really nice.
Points négatifs : Nothing. Great experience.
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8,6
Points positifs : I just enjoy Virgin as the crew are always nice
Points négatifs : I find the seats a little uncomfortable. But it’s possible just me
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4,3
Points positifs : Same old mediocre service a bit like catching a bus really very mundane
Points négatifs : Food and entertainment
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5,3
Points négatifs : Seat space (as tight as ever), onboard refreshments (ran out of orange juice so only had water to offer as complimentary drink)
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8,8
Points positifs : The crew was amazing
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6,6
Points négatifs : A bigger, more comfortable aircraft
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10,0
Points positifs : The jumbo-ness of the craft. I felt kind of like being on a cruise ship - which is good! The attendants were terrific.
Points négatifs : Overhead light kind of spilled over to my neighbor's seat (me being in the outer aisle chair) even after being adjusted as much out as possible. Not a problem if my neighbor had one of those sleep masks...
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10,0
Points positifs : Pretty much all my needs/wants were seen to! Likewise, on the trans-ocean flight leg.
Points négatifs : Some fashion model wishing me happy flying? I really don't know. :)
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7,2
Points négatifs : It's a short 50 min flight, can't ask for anything more.
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8,0
Points négatifs : Bag drop was a mess in flight was great
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7,6
Points positifs : Very punctual and well managed
Points négatifs : Not the best landing and could've moved people from allocated seats to make flight more spacious
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10,0
Points positifs : NYE celebration aboard, lovely staff, easy and peaceful flight
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10,0
Points positifs : No complaints, relatively spacious economy seats
Points négatifs : Food was nothing to write home about
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7,2
Points négatifs : beaucoup trop secouer
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7,6
Points positifs : Movies good Boarding and luggage retrieval good
Points négatifs : Arrived an hour late Was another passengers fault tho but annoying
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5,6
Points négatifs : Flight was late and Sydney departures chaotic AND CROWDED
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5,6
Points positifs : Crew was nice. Seats were ok. Paid for extra leg room but was not helpful. Wanted to upgrade to business class but they were not ready to negotiate. They had empty seats but wanted fill price. Their loss..
Points négatifs : Better food choice. Sets more comfortable. Offer better price for upgrades.
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5,0
Points négatifs : I went online to put that I needed gluten free food and when everyone else was getting their food I was told no gluten free food on domestic flights so I got no food. You need to take that option off of your website if you don’t intend to serve people with celiac.
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3,3
Points positifs : Exit row seating.
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3,5
Points positifs : When it was finally over!
Points négatifs : On time, attitude of Virgin ground crew in Sydney (only one) seat were tiny and uncomfortable.
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3,0
Points négatifs : Everything
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8,0
Points positifs : Crew was good, seat was tight.
Points négatifs : Was sitting next to a drunk guy, but was Ok, he slept most of the way. Police and paramedics met him at arrival. Caused some delays. Not Virgin's fault.
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6,0
Points positifs : I got alive to my destination
Points négatifs : Original flight was cancelled. Next flight was full. The flight I was booked on got delayed because it was raining heavy in Brisbane... No food or coffee was offered during the whole experience.
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6,4
Points positifs : Included check-in baggage
Points négatifs : Food options on the menu are very limited
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2,0
Points négatifs : Flight delayed by 45 min Lost my checked bag
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10,0
Points positifs : The seat was awesome and crew members were magnificent
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6,6
Points positifs : Business class seats require improvement
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9,3
Points positifs : At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa. The flight attendant crew was superb, attentive, and friendly.
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3,6
Points positifs : Seat material (leather) and cushion was comfortable.
Points négatifs : No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days.
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10,0
Points négatifs : Very comfy seats! Quick boarding process. Nice flight
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10,0
Points positifs : Virgin are great.
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4,6
Points positifs : The service was great
Points négatifs : No plugs for laptops, 14 hour flight and no way to work is terrible, luggage took to long to come out and made it so I missed the connecting flight, have to stay at the airport for 5 extra hours - and terrible service with dealing with it and getting my family on the next flight -
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9,2
Points positifs : comfortable roomy seating, crew were courteous and efficient. Great direct flight to Newcastle - well done Virgin
Points négatifs : perhaps a second offer of tea /coffee after the meal.
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4,0
Points positifs : They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged
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8,0
Points positifs : Short flight, and getting a meal made it go faster
Points négatifs : Can’t really think of anything
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7,6
Points positifs : Crew was friendly!
Points négatifs : Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!
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10,0
Points positifs : Crew was amazing
Points négatifs : Nothing, great flight
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6,0
Points négatifs : Delayed flight yet again
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5,6
Points positifs : Always on time, good range of movies/shows and free wifi
Points négatifs : Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!
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4,6
Points négatifs : The flight was delayed for almost two hours.
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10,0
Points positifs : Virgin Australia is the best! From the boarding crew to in flight service, everything was above and beyond.
Points négatifs : Everything was perfect.
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Statut du vol
Itinéraires proposés par Virgin Australia
Aéroports populaires desservis par Virgin Australia
- Aéroport Sydney-Kingsford Smith (SYD)
- Aéroport Melbourne Tullamarine (MEL)
- Aéroport Aéroport Intl de Brisbane (BNE)
- Aéroport Aéroport Intl d'Adélaïde (ADL)
- Aéroport Perth (PER)
- Aéroport Canberra (CBR)
- Aéroport Coolangatta Aéroport Intl de Gold Coast (Coolangatta) (OOL)
- Aéroport Aéroport Intl de Hobart (HBA)
- Aéroport Aéroport Intl de Cairns (CNS)
- Aéroport Île Hamilton Hamilton Island (HTI)
- Aéroport Townsville (TSV)
- Aéroport Mackay (MKY)
- Aéroport Launceston (LST)
- Aéroport Maroochydore Sunshine Coast (MCY)
- Aéroport Newcastle (Williamtown Airport) (NTL)
Coordonnées de Virgin Australia
- VA Code IATA
- +61 7 3295 2296 Appeler
- virginaustralia.com Consulter
Présentation de Virgin Australia
Anciennement connue sous les noms de Virgin Blue ou Pacific Blue, Virgin Australia est une compagnie aérienne australienne qui opère depuis son hub principal à l’aéroport international de Brisbane, mais aussi depuis les aéroports d’Auckland, de Melbourne et de Sydney. Grâce à de nombreux accords de partage de code avec des compagnies importantes comme Air Canada, elle peut desservir une cinquantaine de destinations en Océanie, en Asie du Sud-Est et en Amérique du Nord.
Virgin Australia propose plusieurs classes de cabine différentes dont la Business Class sur des Airbus A330 et des Boeing 777. Ces deux avions proposent des espaces très confortables pour ce tarif, avec des fauteuils sans vis-à-vis et des accès directs aux couloirs pour ne pas être gêné par les allées et venues des autres passagers. Le siège peut s’incliner entièrement et offrir à son occupant un vaste lit de 2 m de long pour un sommeil optimal.
L’Economy Class de cette compagnie propose divers services selon le type de vol choisi. Si ce dernier reste dans le réseau domestique, vous bénéficiez d’un siège en cuir souple, aligné selon un schéma en 3-3 avec une allée centrale. Des collations vous seront offertes avec des boissons gratuites, peu importe la durée du vol.
La franchise bagages de Virgin Australia permet d’enregistrer pour les vols régionaux des valises en soute d’un poids maximum de 23 kg, deux d’un poids maximum de 32 kg pour la Business Class. Pour les vols internationaux, vous pouvez emporter deux bagages de 23 kg chacun.
Conditions d’annulation de Virgin Australia
La situation du coronavirus (COVID-19) évoluant de jour en jour, Virgin Australia adapte continuellement ses conditions en conséquence. Veuillez contacter directement Virgin Australia pour avoir les dernières mises à jour sur les frais d’annulation. Vous trouverez des informations actualisées sur les avertissements de voyage et les conditions de Virgin Australia ici : Conseils aux voyageurs et conditions de Virgin Australia.
Flightstats.com fournit les données sur les statuts de vols, les annulations, et les retards. Les données de Flightstats peuvent ne pas être exactes. Veuillez toujours confirmer les informations indiquées ici directement auprès de votre compagnie aérienne.