Vol Aéroport O’Hare de Chicago : Trouvez un billet d’avion pas cher pour Aéroport O’Hare de Chicago

Points négatifs : "Better Communication from Lufthansa"

Points positifs : "Everything"
Points négatifs : "Perfect"

Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"

Points négatifs : "Perfect"

Points négatifs : "Space is limited even for a small built person. Too crowded considering long the travel time"

Points négatifs : "The plane is still on the run way waiting for a gate & I’ll miss my shuttle bus to my next stop. Darn..."

Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"

Points négatifs : "Retard"

Points positifs : "Ben... Je cherche encore"

Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"

Points positifs : "Spacious seating, easy access to charging plug and good movies."
Points négatifs : "Boarding is never fun, why not do back first?"

Points négatifs : "Parfait rien a dire"

Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."

Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"

Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"

Points positifs : "Très Correct"
Points négatifs : "Rien !"

Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"

Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"

Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"

Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"

Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"

Points négatifs : "Le retard"

Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"

Points positifs : "rien"
Points négatifs : "les retards"

Points négatifs : "Le vol est largement en retard !!!!!"

Points positifs : "Embarquement très rapide, vol ponctuel."

Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Points négatifs : "My seat was assigned to someone else and I paid for an upgrade but got a center seat with less legroom than what I paid for"

Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."

Points positifs : "Great hospitality"
Points négatifs : "Delayed"

Points positifs : "Équipement de divertissement excellent. Personnel souriant"

Points positifs : "Attentive and friendly crew, good selection of in-flight entertainment"
Points négatifs : "Crew did not come around very frequently with water throughout flight, mostly only during regular beverage service."

Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."

Points positifs : "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Points négatifs : "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points négatifs : "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."

Points négatifs : "1 heure de retard Mon baggage est resté à Francfort"

Points négatifs : "Perte bagage"

Points positifs : "Accueil, service etc... parfait"
Points négatifs : "La ponctualité, les services à bord, la propreté des avions"

Points positifs : "Rien de particulier"
Points négatifs : "Encore un retard !!!"

Points positifs : "Rien de spécial. Sandwich passable"
Points négatifs : "Tous nos vol aller et retour étaient en retard"

Points positifs : "Boissons, sandwhich"
Points négatifs : "Équipage froid, manque de motivation, siège pas très confortable"

Points positifs : "Sandwhich et boissons, équipage gentil"

Points positifs : "Les vols étaient à l’heure. Confort et bon service à bord"
Points négatifs : "Avoir eu à payer pour la réservation de sièges sur les 2 vols. Les vols étaient vides. Il y avait pleins de places... ??? J’aurais aimé être remboursée. Merci!"

Points négatifs : "A lot to improve on the seat size for comfort."

Points positifs : "Nothing"
Points négatifs : "Again miserable muslim meal with only vegetables! Not enough room in the cabin for the personal bags that I had to put it under my feet for the whole trip ( +10 hrs ) having my legs stuck between the seat and the bags ."

Points positifs : "nothing"
Points négatifs : "Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility."

Points positifs : "Fast moving to baggage claim area."

Points négatifs : "fly cleanup"

Points positifs : "Des infos ont été données par le pilote ou l'équipage"
Points négatifs : "Propreté de l'avion Ponctualité à l'atterrissage et au décollage"

Points positifs : "No problems"

Points négatifs : "My luggage was lost and is still lost"

Points négatifs : "Dublin airport was very confusing! Inconsistent information about gate and flight details in the monitors - was stressful enough that flight was delayed"

Points positifs : "Excellent service, staff and airplane was clean and comfortable."

Points négatifs : "US pre-clearance involves a second run through security, which required again getting all liquids into one place. I also means arriving another 20 minutes early at Dublin airport. I suppose this affects every carrier from Dublin to US."

Points positifs : "La rapidité"
Points négatifs : "Les repose tête"

Points négatifs : "retard conséquent sur l'aller comme sur le retour. Tout est payant à bord."

Points positifs : "La place et le.vol.."
Points négatifs : "Humeur du personnel de bord"

Points positifs : "Fast boarding"
Points négatifs : "No food or drinks offered"

Points négatifs : "Pas de snacks, tres cher pour mon billet"

Points négatifs : "Vol de souvenir dans bagages en soute"

Points positifs : "More room on the Airbus on Aer Lingus. Comfortable temperature in plane. Easy boarding."

Points positifs : "fauteuils confortables, personnel trés aimable, transit à dublin rapide et bien organisé"
Points négatifs : "la nourriture, mais comme pour toutes les compagnies aeriennes"

Points positifs : "Vol avec du retard au départ. Mais une volonté à décoller au plus vite pour compenser ce retard. Accueil chaleureux."

Points positifs : "Bagages misent en soute gratuitement."
Points négatifs : "Pas de traductions des consignes aucun effort des hôtesses vols avec 30min de retard"

Points positifs : "We arrived minutes earlier."
Points négatifs : "The cabin lights after dinner were supposed to go off so people could sleep. The lights were going on and off uncontrollably the last few hours of the flight. Flight attendant said the plane had issues with the "control panel because it was an old plane". The worst part was when a female flight attendant wouldn't move her feet over a few inches while sitting in her chair, so that I (a pregnant woman) could use the closest bathroom to my seat in the back cabin. I had to ask her twice and both times she confirmed "She was on her break and would not move her feet" so that I could use the bathroom. Also note, the seatbelt sign was off but that wasn't even her excuse. The bathrooms were dirty and the toilet seats need to be replaced to be asked to sit on those is degrading!"

Points négatifs : "E"

Points négatifs : "Pas de note pour le divertissement ou les repas car pour les 1er il n y en a pas et pour les second je n ai rien prix ."

Points négatifs : "Plane was an hour late leaving."

Points négatifs : "delay before take off was one hour"

Points négatifs : "Delayed over 3 hours due to a mechanical problem"

Points positifs : "Crew were very nice"

Points négatifs : "After booking 2 months in advance to be placed at the LAST ROW next to the toilets? I will think long and hard before booking Aer Lingus."

Points positifs : "ils ont accepté une valise en soute gratuitement"
Points négatifs : "aucune collation gratuite , pas même un verre d'eau ou un thé"

Points négatifs : "Date: Mon, 11 Sep 2017 09:26:17 -0500 Subject: Re: How was your Aer Lingus flight to Chicago? The Aer Lingus flight was fine, but Vanama, the middle agency that youhave processed my tickets through- caused me a lot of stress. The daybefore my flight, I was trying to check in, and I received a message thatmy reservation was cancelled. I called Vanama, who rudely put me on morethan 30- minute hold on the phone, told me that Aer Lingus would not dealwith them, but the customer directly. I told him(Daniel of Vanama) that Ihave paid for my fare, that it was their responsibility, not mine to dealwith the airline. Never-the-less I tried calling the Airline, severaltimes, and listened to their own voice messages up to 2 in the morning ofthe day of my flight. Lacking sleep, and still not packed, I went to bed, went very early to the Madrid airport. I knew by the look on the AerLingus(Cristina) staff that there was a problem---she went ahead issued mea boarding pass, told me to go to the ticket counter in Dublin, and ask forhelp. After going from one floor to another, and another, to twodifferent staff-the problem sorter at Aer Lingus told me, Vanama never issued the ticket. That they should not have let me board the plane in Madrid, but he said he took care of the mess. Now you want to know how my flight went."

Points positifs : "I had the whole row to myself so I was able to catch up on my sleep which was nice. The"

Points négatifs : "See dislikes followig Dallas to Paris"

Points positifs : "Comfortable seats, skilled pilots and polite crew."
Points négatifs : "Our flight was delayed and therefore a late night became a very late night to get back home."

Points positifs : "I liked doing immigration in Dublin rather than Chicago, even though the process was lengthy. We couldn't understand why, having done the automated system, the process was virtually repeated at the immigration desk. Queues were very long."
Points négatifs : "As above plus my husband's seat arm was broken. The inflight entertainment system was a joke. Back of seat screens fitted but not working. Very distant ceiling screens and only one working before the whole system failed. Not acceptable on a long flight."

Points positifs : "The cree's energy and friendliness ."
Points négatifs : "I don't think there were movies to be watched on the individual screens."

Points positifs : "Flight crew should have not set our expectations after leaving Paris one hour late then sitting on tarmac in Dublin with the hopes we would still make our connecting flight. Stress level was karen higher by this point"
Points négatifs : "Took us 14 additional hours to make it home. Airline and connections should be more realistic."

Points négatifs : "No USB ports"

Points positifs : "nil unfortunately"
Points négatifs : "waiting in three different lines for over two hours with one person serving! Paying for my baggage (under20kgs) with my flight then being forced into paying again at the airport because they said they did not have my details on their system. being forced to go to another line and que up to pay a second time for my baggage to be taken onto the airport. Going back to another line to put my baggage in and show the receipt for the baggage that had been paid for twice. Going to the next (another) line with one person serving - several Dublin passengers in the que and a line that as about 100mts long- yes about 100 metres long with one person serving without any Lingus staff coming to see if all was ok . No help no announcements nothing. sitting in a plane for an hour and a half with three children under the age of four crying, screaming and yelling all the way without a thing being said by any of the crew. A little is ok, but three families with young children with no support from the crew was not pleasant"

Points négatifs : "Cheap headphones given out for the movies, almost impossible to hear speech"

Points positifs : "The flight itself was relatively pleasant with friendly staff, decent food and beverages, and good entertainment options."
Points négatifs : "Upon arrival, one of our bags was missing and was not received for three and a half days. I have had a delayed bag before with another airline and this experience was worse due to outdated technology. There was no tracking available for them to locate the bag and the online system was not updated. Additionally, I was promised a call when it was located, but did not receive any news until I reached out to the telephone line."

Points négatifs : "No snacks or water"

Points positifs : "No complaints."
Points négatifs : "Internet was pricey."

Points négatifs : "Bagage sélectionné pour aller en soute sans demander l'avis du client. Résultat = perte de 30 min pour récupérer la valise."

Points négatifs : "We had a terrible experience at the Aer Lingus desk in Paris. We got there two hours early for our flight and there was already a long line at the desk and no agents at the counter. Finally some agents arrived started checkng people in. After 15 min in line, they told us that if we were flying to the U.S., our flight was delayed and we would not make our connection, and to get out of line and wait. After 20 more minutes, they said that was a mistake and get back in line. I waited for approximately an hour and a half in line there, and had to run to my flight. There was no effort made to hurry us through security or any apologies."

Points négatifs : "The call for boarding was hard to hear and disorganized. A very long line had formed and then a group of other people started another line near the beginning of the first line and were just jumping in. No staff members took charge and corrected the second line."

Points positifs : "Overall a good experience"
Points négatifs : "Head phones, Real hard to hear sound, very poor quality"

Points négatifs : "Vegetarian meal had to be ordered ahead of time."

Points négatifs : "Since my ticket was with British Airways "Operated" by Aer Lingus, I was not the only one confused about which airport terminal to go to. The taxi driver was confused too. He was not sure he had dropped us at the right place. Even the person at the Information Desk at the airport said it could be unclear for someone "not in the business". Please rectify. Thanks"

Points positifs : "Not much"

Points positifs : "The worst airline baggage handlers , will never fly with them again , stupid website , good luck trying to connect with the customer support... Irish communication is the same as 3 world"

Points positifs : "very attentive staff!"

Points positifs : "The getting Paris France with no delay was great! The crews where nice and the check in with quick."
Points négatifs : "If the airline can offer more food selections for customers who fly on economy class that would of been a plus."

Points positifs : "La rapidité du vol"
Points négatifs : "Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas."

Points négatifs : "More choices in the meals for purchase"

Points positifs : "Mostly on time, better than other flights"
Points négatifs : "Boarding was a disaster - Reykjavik needs some serious re-tooling."

Points négatifs : "The security system needs big up grade we left 40 minutes late due to it"

Points positifs : "Superbe avion avec un beau service de divertissement, équipage très gentil et attentionné, offre des cousins et des couverture ce qui est très rare maintenant, il faut les acheter. Si je devais reprendre une compagnie aérienne, je les choisirais sans hésitez."
Points négatifs : "offrir une petit collation non payante pour un vol de 5 heures..."

Points négatifs : "Eviter les retards"

Points négatifs : "Eviter les retatds"

Points positifs : "The crew was great"

Points positifs : "Great crew. Very friendly and helpful."

Points positifs : "Entertainment was okay, arm rests lift up on all seats to get in and out easily."
Points négatifs : "Boarding was horrible, took 30 minutes each time to get on and off the plane... waited in multiple queues at gate, at door, then in the jet bridge. Woke up to flight attendant grabbing my menu from my seat pocket, then shoving it back without warning even though my personal items were in there..."

Points positifs : "Not much"
Points négatifs : "one of the passenger's on our reservation was removed, flight changed to a different airline & unable to access reservation to review why passenger was removed. left stranded in Paris airport unless we paid $5200 for a new ticket. Also, airline tried to force us to pay for luggage twice. DISASTER"

Points négatifs : "Boarding at the airport was a nightmare. There were many other flights boarding at the same time and the lines were mixing together and everyone was confused."

Points positifs : "You have to put up with a lot,,"

Points négatifs : "Quick and easy experience."

Points négatifs : "My flight was cancelled and I received an email about that after I stood in line and got put on an Air France flight direct to Chicago. I don’t know yet if I was refunded the upgrade I paid for on my connection flight to Chicago from Iceland."

Points négatifs : "Reykjavik airport is a nightmare."

Points positifs : "Decent selection of movies, more legroom than some carriers."
Points négatifs : "Booked nonstop flights, Icelandair cancelled the flight and booked us with long layovers because our nonstop flight wasn’t filled. No compensation was given despite spending much more time and money than expected. Won’t fly with them again after this experience."

Points positifs : "When I booked my Economy Light fare from Denver to Paris for $325, I was expecting a trying experience. But to the contrary, I found the entire trip enjoyable. I found the boarding quick and efficient, plus the flight attendants were genuinely friendly and helpful. Connecting in KEF was a delight."
Points négatifs : "Short answer: "Nothing". I've travelled extensively around the world and Icelandair is now my favourite low-cost airline. Takk Icelandair."

Points positifs : "Crew seemed okay comparatively to other airlines/crews."
Points négatifs : "airport delays up to 2 hours, not knowing which gate and changing it all the time in Reykjavik, seating was hyper cramped, no food to compensate for the extra long trip, my carry on was taken from me even though it easily fit in overhead (it's a legal size duffel bag). I was exhausted after spending well over 14 hours in airports and 2 planes from Paris to DC."

Points positifs : "Appareil moderne. Tranquillité du vol. Nous étions 3 dans la classe Saga.."
Points négatifs : "Pas de service en français. Pas de divertissement en français. La bouffe non mangeable. Débarquement par l'arrière de l'avion. Embarquement par bus"

Points positifs : "Embarquement prioritaire. Avión moderne N'étudie acceptable."
Points négatifs : "Pas de divertissement en français. Pas de service en français. Retard au départ."

Points positifs : "We saw Greenland from the plane with the glacier, very nice! Comfortable plane!"
Points négatifs : "The hostess we’re not friendly..."

Points positifs : "The plane was nice and I truly loved the movies offered on board."
Points négatifs : "I wasn’t aware of the fact you need to order your food prior to departure to get it on board."

Points négatifs : "The connection times are just too short. An hour works fine when there are no delays, but we landed for our connecting flight 10 minutes before departure both times and had to run through the airport and customs."

Points positifs : "We arrived safely"
Points négatifs : "Plan to pay extra for limited food service,baggage, and transportation to and from the city. I spent an extra 176 Euro for two non oversized bags, Not a lot of options for gluten-free choices."

Points positifs : "Avion neuf, confortable et silencieux. Nous sommes partis en retard mais sommes arrivés « presque » à l’heure prėvue."
Points négatifs : "La barrière de départ n’a pas été indiquée sur les écrans électroniques, et comme nous nous étions enregistrés en ligne et que nous attendions au salon où les vols ne sont pas annoncés, nous sommes arrivés tard à l’embarquement et avons presque manqué notre vol. À bord, le personnel a fait le nécessaire mais pas plus, service peu chaleureux et minimaliste. Le débarquement s’est fait avec une navette, comme à Mirabel dans le temps, et comme il n’y avait qu’une seule navette à la porte arrière, le processus a êté laborieux."

Points négatifs : "Left late"

Points positifs : "The movies offered were good."
Points négatifs : "When you book a flight on Icelandair through Kayak, Kayak doesn’t tell you weather you’ve booked a ‘Economy light’ or an ‘Economy standard’ or ‘Economy premium’ ticket, it just says Economy. Icelandair offers a free checked bag for Economy standard and everything above, but not for light. We assumed we had standard because Kayak just said ‘Economy’ and found out later we had to pay for an expensive checked bag. Very disappointed in Kayak’s lack of communication and misrepresentation of the ticket we were booking."

Points négatifs : "Bus gates in a driving rain are a negative."

Points négatifs : "flight was delayed an hour, another hour to get luggage... main problem, however, was that once i was at FRA airport, the added a $105 surcharge on my luggage because supposedly it was an "economy light" ticket that doesn't allow checked luggage. It wasn't on the way over and it doesn't say anywhere on the ticket. To make things worse, none of the people at the counter were actually Iceland Air employee, so noone was able or willing to tell me anything about this (quote from employee "everything I tell you will be used against me" not sure if she was flippant or scared) Anyway, watch out for them screwing you over where they can"

Points positifs : "Nothing"
Points négatifs : "No information about the delays i arrived 3 hours late and still don't know why as every crew member seemed to give different reasons -"

Points positifs : "efficiency, cleanliness"
Points négatifs : "757 is most confining jet flying commercially for passengers."

Points négatifs : "Took over an hour to check luggage in."

Points positifs : "This was our first flight with Iceland Air and we kind of looked forward to it. On the way oversease we were immediately rebooked onto Swiss Air, before arriving at the airport, because Iceland Air had a delay and knew we would miss our connecting flight to Germany. We were very impressed by this and very happy with Swiss Air, also. On the way back we liked the roomier plane and the relative punctuality of the flights. Our luggage arrived fine and quickly at the end destination, despite the short layover, which often leads to lost luggage."
Points négatifs : "Our biggest complaint is that Iceland Air does not offer meals as part of your ticket on its flights. They expect you to upgrade (and pay) for 'economy comfort' in order to get the meals and seating included in most other regular economy tickets. I don't think that being on a 6.5 hour flight (and a 3.5 hour flight immediately before without chance of making puchases at the airport in between, due to their delay) without a meal being included in your ticket is acceptable practice. They had a meny from which you could purchase food, things like baguette with ham/cheese, salad, oatmeal, instant noodles etc. But the prices for these cheap cafeteria options were insane. From the cheapest ($7 for a small instant oatmeal) to $16-$20 for a salad or small main course you would have to spend an additional 25-35$ per meal per person to get the usual airplane meal that all other airlines I know of include (2 per overseas flight). We did go hungry, eat candy, bought one little oatmeal and pretty much will avoid Iceland Air for that reason in the future. We thought it was outreageous to be asked to spend this amount of money or go without food for over 9 hours."

Points positifs : "Personnel sympa, avion confortable."
Points négatifs : "Absence de repas de qualité offerts."

Points négatifs : "48h et 27 minutes de retard sur l'horaire prévu."

Points négatifs : "5h de retard.... Aucune prise en charge par la compagnie. Si je n'appelle pas, personne ne s'occupe de nous. Retour cauchemardesque!"

Points négatifs : "Our luggage has not as yet arrived."

Points positifs : "Avion confortable. Personnel correct."
Points négatifs : "Qu'ils devancent le vol de 15 minutes; on a failli Le rater. Aussi: piètre qualité de l'offre de nourriture."

Points positifs : "The price"
Points négatifs : "They let on big carry on bags, and there wasn't room for my bag near my seat."

Points positifs : "Nice team"
Points négatifs : "No meal included very disappointing. + nothing appealing in menu + oat meal I ordered came out cold and half coocked. IA looks cheap scale really"

Points positifs : "The drinks they offer"

Points négatifs : "Too bad that there is no food included in the flights. We bought sandwiches, and they were worth it though :)"

Points positifs : "I was helped by Françoise Pascal, when I had luggage problems. It was nice that he was so understanding."
Points négatifs : "The other attendant was not very helpful about my luggage."

Points positifs : "The crew were kind, attentive, and pleasant. The leg room was appreciated"
Points négatifs : "Not even a complimentary snack was offered during the 7 hour flight, let alone a glass of wine or beer. These used to come standard. The entertainment system was also of poor quality in that the audio connection was damaged."

Points positifs : "Same as above"
Points négatifs : "Boarding took an hour. We were 45 min late."

Points négatifs : "our flight home was canceled without any email warning or any sort of message about it. We had to wait in the airport and call multiple people on our own to find out first, what was wrong, and two how to resolve the situation. It was not pleasant after waking up at 4AM to catch the flight in the first place."

Points positifs : "My icelandair experiences have all been exceptional. The crew is friendly and efficient, announcements were not disruptive and were informative appropriately, and on Easter they handed out chocolate Icelandic Easter eggs which I thought was a nice touch on a holiday."
Points négatifs : "I have a lower ratings for food because I think that on a long international flight there should be something complementary as opposed to everything being purchased. That being said, I still have it four stars because the flights are inexpensive in comparison to other companies and I can understand that perhaps it is a cost cutting measure--in which case I am glad for it."

Points négatifs : "Boarded 30 mins after scheduled time which details or an explanation was not disclosed, passengers were just left wondering until someone finally asked - turns out cleaning crew was late. Arrived at layover with only 30 mins to spare so of course my luggage did not make it to my final destination."

Points positifs : "The crew was very profesional . Our fly was safe and on time."
Points négatifs : "Maybe variety of good movie could be better ."

Points négatifs : "The airplane is to small inside, very limited space."

Points négatifs : "No comments"

Points positifs : "The price and route were convenient."
Points négatifs : "Very little service from the crew. Lukewarm, almost cold coffee, no water over 10 hours. Terrible movie sound. Not much video selection. People in as aisles ALL the time. Ugh"

Points positifs : "Nothing!!! Horrible airline!! Will NEVER fly with them!!"
Points négatifs : "Nothing!!! Horrible airline!! Will NEVER fly with them!!"

Points positifs : "The seats were comfortable."
Points négatifs : "The flight was delayed for 3 hours and it did not have WiFi (even though it was a Dreamliner!)!!!!"

Points négatifs : "2hrs delay. Family members did not sit together."

Points négatifs : "The temperature in row 8 was incredibly warm, it was making us and our little kids quite uncomfortable and made it hard to fall and stay asleep! Interesting enough the back of the plane felt nice and cool."

Points négatifs : "A faster boarding"

Points négatifs : "After purchasing two tickets we had to sit in different places on the plane, one is all the way in the front, other all the way in the back"

Points négatifs : "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"

Points positifs : "Nothing"
Points négatifs : "Have the plane on time"

Points positifs : "n"
Points négatifs : "n"

Points négatifs : "I was traveling with 2 little kids. Plane was delayed but it happens. However crew and airport staff completely ignored requests for help. It started when they directed everyone to 3 flights of stairs, including people with strollers. It became worse after that."

Points positifs : "The service, food and seating were beyond my expectations."

Points positifs : "Flight from Paris to Warsaw number LO332 - L was delayed and i miss my flight to Gdansk."

Points positifs : "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Points négatifs : "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"

Points positifs : "Everything"

Points positifs : "Plane was half empty so I had plenty of space"
Points négatifs : "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"

Points négatifs : "They lost my checked bag"

Points négatifs : "Lines for checking in and for boarding were very disorganized and people were butting in front of people who were there longer. The plane seating was too close to each other. More room is needed."

Points positifs : "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Points négatifs : "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."

Points positifs : "787 Dreamliner is comfortable and feels more spacious."
Points négatifs : "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."

Points positifs : "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Points négatifs : "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."

Points positifs : "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."

Points positifs : "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"

Points positifs : "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, the arrival was early. Good entertainment selection; personal TV screens and free headphones."
Points négatifs : "Food options were limited and kind of gross, but no one expects fantastic food on airplanes."

Points négatifs : "When I handed over my boarding pass, I was told I had to walk seven gates away for an "extra security check." I am 71 years old and don't run well. I only object to the fact that they did not have the security check available at the boarding gate - or they might have called my name and sent me over there well before beginning boarding. They did assure me they would wait for me but I was the antepenultimate person to board the plane and quite upset by the whole thing."

Points positifs : "Nice new plane. Desert was some sort of raspberry cheesecake which was great."
Points négatifs : "Movie and tv listings could have been a bit better. Only a few movies from the last year."

Points positifs : "everything was great!"

Points positifs : "No delays, nice stuff."
Points négatifs : "There was nothing I did not like."

Points positifs : "We weren't sure what food we would get as eco premium but basically it was the same as business just seated two by two - very good"
Points négatifs : "No entertainment at all"

Points négatifs : "No wifi"

Points négatifs : "The flight was late 1.5 hours missed connecting flight, spent all night at airport waiting for next plane,"

Points positifs : "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Points négatifs : "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."

Points négatifs : "We were late boarding, and then once we were boarded we waited for an hour for a late connecting flight."

Points positifs : "Very timely and organized."
Points négatifs : "We did have to sit on the tarmac for about 1/2 hour upon arrival in Chicago."

Points positifs : "Absolutely nothing about checking in process. It was a nightmare."
Points négatifs : "Took 2+ hours of standing in a very long, confusing line to finally check in for the flight. LOT was clearly understaffed to check in passengers on a small Boeing 737 plane used for the flight. Line moved incredibly slowly, many of us were afraid that we were going to miss the flight.m, with no updates from LOT ground personnel. Flight's takeoff was eventually 1 hour 45 minutes late, so did LOT understaff the check-in process knowing that the plane's departure was going to be late? I paid a premium to fly LOT and assumed that would avoid the consistently terrible Easyjet/Ryan Air check-in and boarding process. No such luck. It was a truly horrible. Next time I'll just fly Easyjet or Ryan Air. At least. I'll know whatï to expect evo, s"

Points négatifs : "Departure was delayed. Got held on ground at Chicago. Baggage was very late to arrive"

Points positifs : "I took an international flight so we were on the new Dreamliner planes and they were very nice. The windows were huge and had a way of dimming so that it was dark in the plane without having to shut them completely. The seat spaces were fairly small but overall it was a very updated plane. I am a very picky eater but 3 of my 4 meals were delicious!! They mostly serve pasta with some sort of meat but I noticed that myself and I were licking our plates clean!"
Points négatifs : "It was VERY obvious that the people that work for this company REALLY hate their jobs. When I checked in they were rude and threatened to take my computer because they told me I couldn't bring it into the US. When I got back home to customs they laughed and told me that that isn't true at all. In the flights the stewards and stewardess' never smiled, they hardly made eye contact and just seemed to absolutely hate life. At one point I was so hungry so I asked to purchase some pringles because that was something that advertised on the loud speaker. When I asked the flight attendant she made the biggest deal about it, laughed in my face and basically told me no. To be honest I am not sure if this sort of a attitude is something that is part of a different culture but I feel that if people are in the service industry that they should at least smile and respond with, "you're welcome" when someone says, "thank you". I will 100% not take this airline again due to the very rude people one board and horrible customer service."

Points négatifs : "The luggage constraints, they pulled my luggage when it was clearly that other passengers had bigger heavier luggage."

Points négatifs : "Flight late Seats uncomfortable"

Points positifs : "The plane was nice and new. I loved the dimmed windows! I was told by my family about not adequate legroom but it was not bad, even with the middle and window seat (economy). Leg rest attachment was helpful."
Points négatifs : "Only issue, when the row in front of me reclined their seats (nice and comfortable angle), I had to recline mine as well in order to sit comfortably and watch the movies. I also had to ask them to fold it back if I wanted to step away, otherwise there was no way to get out from the middle and window seat. The plane was also delayed at the origin, but unfortunately that is very usual for this airline, not sure why."

Points positifs : "The aircraft in general was newer and all the screens were working and clear."
Points négatifs : "The lowest volume was almost too loud for comfort on the entertainment system for headphones. The seat has no cushion left."

Points positifs : "I traveled on this airline few years ago, and there was always room for improvement. This trip was a very pleasant surprise. Departures and arrivals were on time, excellent service, good entertainment aboard, and what a great, comfortable airplane (Dreamliner B 787)."

Points positifs : "Also like this crew. Great job of hiring good people."
Points négatifs : "This team has it together."

Points positifs : "Nothing was good."

Points positifs : "Two big aisles to stretch your legs and many toilets. It is very nice to have some movies to watch."
Points négatifs : "The airport at Warsaw could have a few upgrades."

Points positifs : "New airplains"
Points négatifs : "Strict rules about hand baggage"

Points négatifs : "I needed to make an international call to Poland to order a special meal.There was no option to do it online. The special meal was served in a timely manner, however, the food seemed not natural."

Points négatifs : "My reservation through JustFly did not pass along that I’d paid for seat selection, and it brought along an unexpected checked baggage fee."

Points négatifs : "I purchased 3 tickets and one was not used as the guest could not make the trip. The airline sold the seat that I already bought and paid full price for and I was not issued a refund or a credit for another flight. As fas as I see it, that seat was mine and shoould not have been fiilled by another indiviidual."

Points négatifs : "Boarding at gate a47 T2A at CDG was chaotic"

Points négatifs : "The service, and the smile on employee’s faces. Rolling their eyes at people because we want to know why we’re being delayed is disrespectful"

Points positifs : "nothing since i was not able to make it on time"
Points négatifs : "Flight between fort myers and charlotte was stuck on the tarmac for more than 1h. I missed my connexion and was rebooked next day at 11am. I missed one full day of work. Next time, the flight could wait 15 o 20mn to allow passengers to reach the gate"

Points négatifs : "The service and courtesy of the staff wasn’t great."

Points négatifs : "British Airways flight was carried by American Airlines. Planes were late, boarded one plane from the tarmac with no explanation, gate was changed 5 times without announcements. Will never fly American Airlines again!"

Points positifs : "Juste la rapidité du vol.les pilotes étaientt très bien autour du vol..."
Points négatifs : "Le vol a accusé un retard de une heure et en plus on n'a changé du lieu d'embarquement qui est passé du 77 au 75.il fallait que chaque voyageur se renseigne."

Points négatifs : "Connecting from Paris CDG through Chicago O Hare incoming flight to Paris was delayed by 1 hour resulting with our flight delayed. Connection at O’Hare was terrible had to take the bus from one terminal to the other which added to our delay and frustration"

Points positifs : "Le personnel est parfait"
Points négatifs : "Vraiment pas beaucoup de place dans le siège pour les bras et jambes"

Points positifs : "Presque tout."
Points négatifs : "Le prix du bagage à payer en plus du prix"

Points négatifs : "Le vol a ete annulé et j ai ete bloque sans voucher ou support"

Points positifs : "Visiter l’aerairport de JFK"
Points négatifs : "Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité"

Points négatifs : "Le déclassement en classe économique sans prévenir et une indemnisation impossible vol British opéré par American et donc les deux compagnie se renvoie la balle pour l’indemnisation (trois cents dollars par siège....) Plus jamais de voyage sur cette compagnie"

Points positifs : "L’equipage ne répondait pas à nos questions et le service laissait à désirer. Les sièges étaient confortables mais nous avons dû se faire réassigner parce qu’on nous avait séparés sur tous les vols."
Points négatifs : "Le service à la clientèle"

Points négatifs : "Une heure de retard au décollage"

Points positifs : "Mon avion est parti de SF à Miami pendant une heure puis à fait Demi-tour. Nous avons attendu 2h à l’aéroport. Nous n’avons pas été pris en charge. Terrible expérience. Je n’ai pas été remboursée."

Points négatifs : "Restes 1 heure dans l'avion sur la piste pour partir en retard du meme delai. Pour un vol de 90 minutes, decevant."

Points positifs : "A l'heure"
Points négatifs : "Sièges inconfortables. Assis trop haute."

Points positifs : "The crew at the airport was outstanding .. getting out of their way to help us"

Points positifs : "Tout s’est bien passer, c’etait facile."
Points négatifs : "La temperature durant le vol était mouvementé"

Points positifs : "Flight attendant did not speak French"
Points négatifs : "Wifi barely worked, not worth the money"

Points positifs : "X"
Points négatifs : "Le vol a été annulé personne ne nous a averti c’est kayak qui nous a dit de vérifier. Ils nous ont mis sur aucun autre vol jusqu’au lendemain."

Points positifs : "Roomy seats, especially because the plane was not full. Friendly flight attendants."

Points positifs : "Easy check in, helpful staff. Great seats and lovely in-flight amenities. Most of the food was really good and quite a bit was offered during the flight. Arrived early and staff was really helpful in getting through customs."
Points négatifs : "Weight limit on baggage was very strict. Boarding took a long time and seemed disorganized."

Points positifs : "Most AA employees on the ground were pleasant. The flight crews were super."
Points négatifs : "Terrible landing in Charlotte.Terrible landing in Charlotte"

Points positifs : "It was on time."
Points négatifs : "It was fine"

Points positifs : "Front area had nice amount of leg room. Back was so tight i couldnt even reach my bag under the seat in front of me."
Points négatifs : "$20 for wifi is a rip off!! Delta includes free wifi on international flights. Some prople need to work and paying for internet on an 8.5 hour trip was ridiculous. Food options were not that great either. Pasta was supposed to be vegetable pasta but no veggies to be found. Not healthy options."

Points positifs : "Flight on time"
Points négatifs : "Service, quality of food, availability of food choices"

Points positifs : "Rien"
Points négatifs : "Retard d’une heure"

Points positifs : "Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc"
Points négatifs : "We were almost an hour late"

Points positifs : "Comfort, promptness, and food."

Points positifs : "The food choices were good and the entertainment."
Points négatifs : "The seats were uncomfortable and the tray table was really low."

Points positifs : "La bonne ponctualité pour un vol intra US"
Points négatifs : "B757 dépourvu de système de divertissement à bord. Sûrement du au court trajet"

Points négatifs : "Aucune des télé ne fonctionne pendant la totalité du vol Biscuits food ridicules Le prix des bagages et la queue pour obtenir son ticket puis refaire la queue pour déposer bagages Double paiement bagages mémé en transit / inacceptable"

Points positifs : "tout le service en général."
Points négatifs : "rien"

Points positifs : "Every aspect of the trip went very smoothly. Great crew. Very comfortable. The 787 Dreamliner is a great airplane. Row 19 is the way to go in coach!"

Points positifs : "No negative surprises"
Points négatifs : "Boarding was a little chaotic, but not hideous."

Points négatifs : "notre vol a été retarde retarde!!au lieu de décoller comme prévu à 8h30 notre vol a été finalement annulé vers 23h30. On m'a relooké sur un vol pour LONDRES le lendemain à 19.h. Nous sommes restés plus de 24 h dans cet aéroport sans que nous soit proposé un hôtel. on nous a donné une couverture et un oreillé!!d'autre ont pu etre rebooké sur d'autre vols sur NY ou chicago le matin meme. Nous avons perdu une journée de travail mon époux et moi-meme. Lui a du annuler une formation impliquant 10 personnes qui venait de toute la France."

Points positifs : "More Space between passengers. Would like not to be in constant contact with someone."
Points négatifs : "There was no room."

Points positifs : "Amenities were about on par with other international airlines. The entertainment console was wonderful. The trip was more quickly than expected."
Points négatifs : "Boarding was a mess. We were there 2.5 hours before our flight and had to rush to make it on time due to the awful lines for the checking our bags and general disorganization of American Airlines. The staff on the plane missed our row when offering drinks near the end of the flight and were not careful about bumping elbows and shoulders as they frequented the aisle. Also couldn't sit by my family which was a huge bummer."

Points positifs : "The Boeing 787 is a much nicer plane than the Airbus we flew on from Chicago to Helsinki. The seating on that plane was horrible. You have to recline your seat or you are on the back of the seat in front of you!"
Points négatifs : "Seating...."

Points négatifs : "Too tight."

Points positifs : "The only thing good was the airplane – a 787."
Points négatifs : "Missed the flight because of problem with the CDG trains. Crew on the ground were absolutely useless. I ended up getting another flight the second day using the customer service number. The cecking in process was terrible. The agent was terrible.on the flight, the crew kept banging almost everybody with the food cart. One poor lady behind me got water spelled on her, hit by cart few times, and food spelled."

Points positifs : "Flight attendants were helpful and friendly. Movies."
Points négatifs : "Food-gross, but expected for pre-fab food."

Points positifs : "I usually fly Air France but AA was terrific. Tasty food, pleasant crew, even the toilets were nicely maintained during the 9 hours flight. The only thing that AF does better is provide a full array of printed matter before boarding."

Points positifs : "Les hôtes étaient aimables"
Points négatifs : "Une barre tendre comme déjeuner! Ils auraient pu faire mieux"

Points négatifs : "American Airlines baggage check-in at Paris CDG was total chaos. It took 1 1/2 hours. They need a systems analyst to review their process; especially for customers using their ticket kiosks during check-in when the lines get long. There's never a problem when the lines are small (duh !!). The staff involved in baggage check did well considering the poor process flow they had to deal with. The entire flight crew was great. It is management that is falling down on the job."

Points positifs : "American airlines is located in a small terminal at CDG which works to its advantage. Compared to other airlines, getting to the US from Paris is a lot easier. The airplane was brand new, entertainment on board is the best I've seen in a long time. In Chicago, clearing immigration and customs was a breeze, the airport is very well designed for international travelers."

Points positifs : "We enjoyed the room on the seats and the power outlets were very comfortable. Air Crew was extremely attentive!"
Points négatifs : "Too much space in between meals provided and small portions."