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Points positifs : British airways, does what it says on the tin.

Points négatifs : If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!

Points positifs : Very late departure and arrival cause us lost of transportation in Barcelona and money paid will not be returned

Points négatifs : Lost of deposited money to tea nsportation due to delay plane arrival

Points négatifs : Some form of entertainment

Points négatifs : The seats are small as it is. Putting boxes under the front seats hurts after a few hours ... whoever designs this should be forced to fly long-howls himself

Points positifs : Love Lufthansa

Points négatifs : It’s very very poor and flight radar is below average

Points négatifs : Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it.

Points négatifs : Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach.

Points positifs : Crew and food and communication were great!

Points négatifs : Non dairy food options

Points négatifs : the worst gluten-free food of any airline, and I've tried quite a few! And when the person in front reclines their seat, there's very little space left.

Points négatifs : More comfortable seat

Points négatifs : The food. We waited too long to take off and there was no announcement why we were sitting on waiting...

Points positifs : Fairly new plane with clean/comfortable seats

Points négatifs : Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat

Points positifs : :(

Points négatifs : :(

Points positifs : Nothing

Points négatifs : It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad

Points négatifs : Nothing, it was better than most other airlines

Points positifs : The food

Points négatifs : Boarding process. Waiting gate was small for the plane we were using

Points positifs : Food portions and selections were great. We got slippers and eye masks for a ten hour red eye flight.

Points négatifs : Prices have gone up

Points positifs : I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service.

Points positifs : Crew and flight where amazing. Thank you

Points positifs : I booked an aisle seat and they did not honour it at checking

Points négatifs : Everything.

Points positifs : Boarding/ticketing/getting off the plane was all super efficient and quick. All the staff was super friendly and helpful. Made traveling so easy and stress-free.

Points positifs : The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me.

Points négatifs : I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips.

Points positifs : The crew was nice.

Points négatifs : Everything is too cramped. The sound on the entertainment unit is terrible.

Points positifs : Excellent

Points positifs : I upgraded to premium economy, worth every dollar. seats were comfortable and reclined quite far.

Points négatifs : honestly nothing needed improving .

Points négatifs : The TVs weren’t working on the seats for the duration of the 8 hour flight. Some of them were working for other customers and we pointed it out to some of the flight attendants but they took no action

Points positifs : The crew was very professional and courteous.

Points négatifs : To arrive on time

Points positifs : I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful.

Points négatifs : Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also.

Points négatifs : Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body

Points positifs : Nothing

Points négatifs : Flight delayed for one hour which caused us to miss our train. We had the longest check-in queue in the world although we have already checked in online and had our boarding passes in advance. Snack on board was a poor piece of biscuits

Points négatifs : My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight

Points positifs : My flight going to London was a train wreck...missed connecting flight, awful service and charged extra for a backpack that was called ”oddly shaped.” However, the return flight was the exact opposite, amazing service, free check-in because of my experience earlier and upgraded seating. I appreciate that they corrected what had gone wrong. Nicely done!

Points positifs : the seat was comfortable, the cabin temp was perfect, and the views were incredible

Points négatifs : First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.

Points positifs : No food served in economy on a transatlantic flight!! Who even knew that was possible? Surly flight attendants.

Points négatifs : See previous reply

Points positifs : The price

Points négatifs : Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.

Points négatifs : Plane was late. Boarding was confused (they announced and sent a test of a gate change but then had some of us board from the original gate. There was a lengthy delay after boarding. We sat on tarmac for 1/2 hour or more. People stressed due to short connection times in Iceland. Pilot made up most of the time by going faster so that was nice. But chaotic and running thru terminal and then customs in order to make it to connecting flight, Were put on a bus (about 30 people) to the plane which had already pulled away and was on tarmac.

Points négatifs : The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.

Points positifs : Great service in 1st class

Points négatifs : All good

Points négatifs : crew at the gate.

Points positifs : Great attentive crew.

Points négatifs : Boarding has no groups, seats are small

Points négatifs : Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion.

Points positifs : Flights were on time

Points négatifs : Crews were rude, no free snacks, they even charge you for headphones

Points négatifs : Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient

Points positifs : The price

Points négatifs : Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.

Points positifs : The crew is very nice.

Points négatifs : I was cold and I didn’t have a blanket. They should have at least one blanket per seat available. Most of the people had blankets but some didn’t.

Points négatifs : We booked business class. JFK to LIS very nice. Seats were very comfortable and reclined flat. More leg room than in other business class seats. What they called business from LIS to Rome was just regular uncomfortable across economy seats with no one in the middle seat.

Points négatifs : Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time.

Points positifs : Food taste

Points négatifs : No water at toilet....??? No coffee....??? The the movie’s subtitles were out of time.

Points positifs : Price. Service and food offered in the plane

Points négatifs : The boarding process: everyone crowds into the line without regard of the grouping.

Points positifs : Chem-in

Points négatifs : Little more comfortable seats. However, allowing to check in two bags free of extra cost is great!

Points négatifs : Everything perfect although 757 planes seemed tired. Istanbul TA airport lounge is second only to Emerites.

Points positifs : Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks.

Points négatifs : More comfortable seat

Points positifs : Seating and leg room much better than Ryan Air!

Points positifs : Nothing out of the ordinary but I am not going to fly Air Lingus or TAP ever again.

Points négatifs : the Team Leader at the check in counter was nasty, Her colleague made the mistake of not telling me that I had to wait there for the wheelchair that was going to take me to the plane, so I went to have a light breakfast. Then I waited half an hour on my feet waiting for the wheelchair

Points positifs : The entertainment was good and that’s about it! The crew was extremely bossy! The aircraft should have been cleaned better. Terrible odors and dirty kitchens!

Points négatifs : See above