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Points positifs : Flight was on time and clean.

Points négatifs : They missed by special meal once.

Points positifs : My luggage arrived 3 days after and stuff was stolen....

Points négatifs : Maybe not steal passengers stuff?

Points négatifs : Eliminate an acceptable two and a half hours delay in take off time due to catering planning issues.

Points négatifs : Have kinder staff. Be more customer oriented. Be more like Westjet.

Points positifs : Good service on the plane, the food was good and the seat was very comfortable.

Points négatifs : The boarding process was a bit uncomfortable at the Lisbon airport. The space provided at the gate for the passengers to wait was small, with everyone trying to fit in front of the gate, it was tight.

Points positifs : Nice crew.

Points négatifs : We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again.

Points négatifs : Boarding procedures

Points positifs : Nothing! Horrible!

Points négatifs : I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed

Points positifs : KLM are our airline of choice. A great full-service carrier with impecable standards.

Points négatifs : Nothing

Points négatifs : Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Points négatifs : Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Points positifs : Great atmosphere, crew was excellent!

Points négatifs : I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Points positifs : On time, as expected, no delays

Points négatifs : USB chargers and more modern entertainment systems

Points négatifs : Headphone jack still requires an adapter. Free headphones are very uncomfortable and don’t sound great. Just give out free adapters or change the jacks please. Announcements were super loud in the headphones.

Points négatifs : I booked a business class, round trip ticket, only to find out that one of the legs was not.

Points positifs : The crew was extremely efficient in everything they did. Beverage service was super but many of us didn't know we could get our own from the front of the plane.

Points négatifs : The seats lean too far back and are hard to get in and out of. There's very little space for anyone in the middle seats to move, much less climb out from. Oh, it was never clear to the passengers that anyone could get up and get drinks from up front during the flight.

Points positifs : The flight was quite comfortable.

Points négatifs : I find it hard work doing such long flights these days.

Points positifs : Good enough.

Points négatifs : I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all.

Points positifs : Business class upgrade

Points négatifs : Sitting in window next time

Points négatifs : This airline is borderline budget airline even in business class.

Points positifs : The seat was quite comfortable, the crew was great, and the food was actually pretty good.

Points négatifs : Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late.

Points négatifs : The app and trying to find boarding details prior.

Points négatifs : The Florence Airport has difficulty with baggage. Had to wait for over an hour.

Points positifs : Older plane, no wifi. Everything else was fine. Crew was great, ground French AA desk guy have us an upgrade to economy comfort due to long delay, and was very nice to us. On board crew was good too, no complaints, not their fault plane was older n movies played were older too without choice...

Points négatifs : They lost my suitcase

Points positifs : Flight attendants were lovely.

Points négatifs : Seats recline too far so there was NO space. Flight left an hour late for unknown reason. Double charged for bags on return flight. Lost my carry on after forcing me to check it (still awaiting its return). Charged me to fix an error they made on original booking. I'll never fly with Iberia ever again.

Points positifs : Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!

Points négatifs : Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke.

Points positifs : Le personnel de bord toujours aussi professionnel, accueillant et agréable

Points négatifs : Retard de l'avion: de plus en plus récurrent.

Points négatifs : Food should be much better than this. Otherwise everything is ok.

Points négatifs : Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again.

Points négatifs : Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed.

Points positifs : Nice crew.

Points négatifs : We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again.

Points positifs : Price

Points négatifs : Use jet bridge instead of bus gate

Points positifs : legroom in business is good, food was ok. only one round of drinks was offered.

Points négatifs : no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed.

Points positifs : Nothing the crew was mean and rude I’ll never fly TAP air Portugal again

Points positifs : Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!

Points négatifs : The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt

Points positifs : They crew were super amazing the food was delicious

Points négatifs : Well I’m tall and I was having a little trouble sleep

Points positifs : The crew is brilliant Punctual, spot on... 100% service delivery

Points négatifs : Nothing

Points positifs : Full bottle of water and continuous refreshments in flight.

Points négatifs : Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies

Points négatifs : no red wine - what is written in the menu in business class was missing the main course meal

Points positifs : Chem-in

Points positifs : Yes. Very cooperative crew

Points négatifs : Aircraft is worn out (Seats, interior, etc.). Could use some maintenance

Points positifs : Due to my religious faith I had booked special meals on Turkish Airlines. ( isegnent - Turkey to Washington DC ). Not only did the crew decline having my food reservation but they forced me to have food totally against my faith. Not sure if he airlines is biased against religions

Points négatifs : Hon our food reservation Provide food as initially requested Unbiased attitude.

Points positifs : Brussels airport clearance was quite efficient

Points négatifs : Better instructions at the airport

Points négatifs : Rest rooms were clean, food was adorable, good coffee, no complaints.

Points positifs : The crew was amazing!

Points négatifs : Food was good, temperatures appropriate for hot and cold. Fresh fruit or vegetables would be nice rather than processed.

Points négatifs : The app and trying to find boarding details prior.

Points positifs : Staff were professional and polite.

Points négatifs : Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Points négatifs : Everything was OK

Points négatifs : Information on arrival time was not correct

Points négatifs : I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Points positifs : My luggage arrived 3 days after and stuff was stolen....

Points négatifs : Maybe not steal passengers stuff?

Points négatifs : Have kinder staff. Be more customer oriented. Be more like Westjet.

Points positifs : On-time performance, upgrades, staff

Points positifs : The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.

Points positifs : The crew was okay,...and we got there

Points négatifs : The plane, was a piece of junk, and the AC wasn't working.

Points positifs : Nothing

Points négatifs : Staff with bad attitude and willingness to help...

Points négatifs : Not having to wait in the hot line. It is terrible that you cannot pick any seat if you buy economy. And the economy seats are tiny!!! The rate for checking in baggage is more expensive than other airlines. Food was terrible: both for dinner and breakfast had plane awful sandwiches . Not traveling iberia again

Points positifs : Buena comida a bordo y peliculas de entretenimiento.

Points négatifs : Asientos incómodos oara un viaje de 10 horas.