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Points positifs : Super confortable

Points positifs : The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous.

Points négatifs : See above

Points positifs : Crew was so nice and very helpful

Points négatifs : Timing, delayed by 20 minutes

Points positifs : The crew were very welcoming, helpful and charm, makes you feel easy

Points négatifs : General interior cleanliness

Points positifs : Food

Points négatifs : Please stop overbooking....

Points positifs : every thing from the new plane until arrive it was amazing

Points négatifs : nothing every thing i like it

Points positifs : La atención excelente. La comida muy buena. El abordaje y la entrega de equipajes a tiempo.

Points négatifs : Foid is really bad. Need to work in time.1 hours and 15 min lat to fly from lax

Points négatifs : Not being 1 hour late

Points positifs : Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié.

Points négatifs : Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine.

Points négatifs : Don’t be late

Points négatifs : 1. In Flight Entertainment 2. Controlled In Flight Temperature

Points positifs : All good

Points négatifs : N/A

Points positifs : Lufthansa is always incredible.

Points positifs : We landed safely. I like the A380.

Points négatifs : One crew member in particular looked very frazzled and was rushing to do everything. They also took away my suitcase which would have very easily fit in the overhead.

Points positifs : Flight was on time both ways.

Points négatifs : had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time

Points positifs : Kind and very helpful.

Points négatifs : A little more room for people with weak legs.

Points positifs : Helpful crew. Clean toilets.

Points négatifs : Overhead racks, so very difficult to close, always you need help. May a design fault.

Points positifs : Unprofessional crew member how to treat as GOLD member in business class cabin

Points négatifs : No comment

Points positifs : The food was amazing. The entertainment selection was borderline ridiculous—nearly too many choices!

Points négatifs : The plane was too hot during boarding and again right before landing. It was really hot in Dubai so I understand why it was hot initially, but unsure why it became warm before landing.

Points positifs : Crew was super friendly.

Points négatifs : I wish I’d have an aisle seat, but flight was full.

Points positifs : They kept us up to date throughout the whole process

Points négatifs : I could have had a seat next to my thirteen year old and I didn’t get my seat arrangements unit I was boarding the plane.

Points négatifs : Simply everything

Points positifs : Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around

Points négatifs : Free drinks throughout the entire flight

Points positifs : The food was great and the other flight attendants were kind and understanding.

Points négatifs : There was a flight attendant who was of an older demographic who was extremely rude to me and not accommodating at all to myself, my husband, or my children. She had an attitude and seemed irritated by my questions, concerns, and overall being there. We had an issue with seating and no seats together with our 4 and 7 year old.

Points négatifs : I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights...

Points positifs : We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above.

Points négatifs : Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time.

Points négatifs : Delayed

Points positifs : Only cleanilyness inside the plane

Points négatifs : Customer service at the checkin at the airport and also the service by the flight attendant inside the plane

Points positifs : The crew made a bad decision concerning me and another passenger. I had extra leg room in front of him and he still insisted on crushing my knees with his reclining part of his seat. The stewardess choice to side with him because it was ok to crush my knees because he paid for a upgrade in seat,

Points négatifs : I will be filing a complaint about this matter soon and request a refund for the total disrespect of me as a paying customer,which they did not value at all

Points positifs : Timing immigration check in is good

Points négatifs : Food was not up to the mark. Didn’t get what is promised

Points positifs : The flight was on time. Food was reasonable.

Points négatifs : A bit more leg-room and there is some scope for improvement in the food. Also, the entertainement could have more south Indian content and also allow to access entertainement for more time.

Points positifs : Crew was great and helpful despite oversight in my special meal.

Points négatifs : Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!

Points positifs : No delay and nice staff

Points positifs : Seat was comfy and spacious for economy class

Points négatifs : Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.

Points négatifs : Travelled business class and was ace experience

Points négatifs : Checking was slow at IAD and flight got delayed in Abu Dhabi and there was not good communication on delay.

Points négatifs : Food has gone down a lit

Points positifs : La atención excelente. La comida muy buena. El abordaje y la entrega de equipajes a tiempo.

Points positifs : That flight was sublime.The 787 business layout excellent,the crew excellent as well as the food and drinks.Again very surprised after previously read bad reviews....

Points négatifs : Again pyjama on business class will have equalised Qatar business class.Well done,otherwise,Etihad.

Points positifs : Crew was nice and pleasant

Points négatifs : Flight very late

Points négatifs : I was seated next to the restroom, which is not a pleasant experience for an international flight.

Points positifs : Crew were great

Points négatifs : Refreshments

Points positifs : Just as I expected. And I made my last connection easily.

Points négatifs : On the counter they have to checked all baggage weight they give hard time on the boarding time to costumer

Points positifs : My seat was dripping from the top and I got my shirt wet while I dozed off!! The cabin crew gave a bundle of tissue saying, "pls help yourself"

Points négatifs : The flight condition should have been better and the Etihad should learn how to help guests reach their destinations on time

Points positifs : The cabin crew were excellent

Points négatifs : Smaller que in Abu Dhabi at security

Points positifs : Timing immigration check in is good

Points négatifs : Food was not up to the mark. Didn’t get what is promised

Points positifs : Crew helpful. Food good.

Points négatifs : Better range of movies please

Points positifs : The aircraft

Points négatifs : No overbooking next time!

Points négatifs : Fix the damn KIOSKS at Vienna!

Points positifs : Great plane and staff

Points négatifs : Delayed

Points positifs : The crew was terrible. The aircraft from AUH to bangalore was in bad condition. My seat would keep coming back if reclined, my neighbour’s seat wouldn’t recline.

Points négatifs : The airport in Abu Dhabi was a mess! There was zero organisation and etihad ground staff were not managing things either. My bag came back broken!

Points positifs : On time, drop off to home in Mercedes!

Points négatifs : sea food

Points négatifs : All the food is halal.

Points positifs : Crew was very calm, courtesy, and cheerful.

Points positifs : The crew was efficient

Points négatifs : Live news broadcast

Points négatifs : No it was good

Points positifs : Unprofessional crew member how to treat as GOLD member in business class cabin

Points négatifs : No comment

Points positifs : Friendly crew, upgraded seat was worthwhile

Points négatifs : More snacks in between meals,

Points positifs : Seat was good

Points négatifs : Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened

Points positifs : Seat was comfy and spacious for economy class

Points négatifs : Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.

Points négatifs : I congratulate the KLM crew!

Points positifs : Luxury and spacious toilets

Points négatifs : Amount of food was not enough from Hong Kong to Abu Dhabi.

Points positifs : The flight was on time. Food was reasonable.

Points négatifs : A bit more leg-room and there is some scope for improvement in the food. Also, the entertainement could have more south Indian content and also allow to access entertainement for more time.

Points positifs : The crew was terrible. The aircraft from AUH to bangalore was in bad condition. My seat would keep coming back if reclined, my neighbour’s seat wouldn’t recline.

Points négatifs : The airport in Abu Dhabi was a mess! There was zero organisation and etihad ground staff were not managing things either. My bag came back broken!

Points négatifs : Food choice for vegetarian meal was horrible.

Points positifs : Comfortable seat, great crew.

Points négatifs : Flight delayed, no USB port and no entertainment

Points positifs : Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!

Points négatifs : A queuing system would be better-it was a bit disorganised at Amsterdam!

Points positifs : Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié.

Points négatifs : Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine.

Points positifs : Boarding was quick and flight was calm

Points négatifs : The coffe and breakfast.

Points positifs : My seat was dripping from the top and I got my shirt wet while I dozed off!! The cabin crew gave a bundle of tissue saying, "pls help yourself"

Points négatifs : The flight condition should have been better and the Etihad should learn how to help guests reach their destinations on time

Points positifs : The crew

Points négatifs : sea food

Points positifs : Luxury and spacious toilets

Points négatifs : Amount of food was not enough from Hong Kong to Abu Dhabi.

Points positifs : Boarding staff .

Points négatifs : Food was very bad and started to charge you for some food and drink items .

Points positifs : Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour

Points négatifs : Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for.

Points positifs : Great crew, comfortable flight

Points négatifs : the inflight food needs to be more accommodative

Points positifs : Easy to check in, outstanding crew!

Points négatifs : Old, old, old plane! :(

Points positifs : Friendly crew, extra legroom, great entertainment options.