Aeroflot (SU) - Consultez des avis et réservez des vols

Code IATA	SU
Itinéraires	326
Itinéraire le plus populaire	Saint-Pétersbourg Aéroport Intl Pulkovo à Moscou-Cheremetievo
Aéroports desservis	157
Aéroport le plus populaire	Moscou-Cheremetievo

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

6,8

Points positifs : Smooth boarding, excellent crew.

Points négatifs : Quality of the food could be better for a business ticket. Bread like a stone and not warmed.

Avis laissé le mars 2019

avis de
6,8

Points positifs : Both legs were not yet so I was able to spread out a little. Both flights were punctual, despite having to de-ice the plane before take off.

Points négatifs : The announcements were spoken very quickly. Both Russian and English. It was hard to understand , especially with the English translation

Avis laissé le mars 2019

avis de
2,0

Points négatifs : stuck in Moscow airport for 12 hours due to delayed flight and missed connection.

Avis laissé le mars 2019

avis de
2,0

Points négatifs : delayed flight made me miss my connection. I was stuck in the Moscow airport for 12 hours.

Avis laissé le mars 2019

avis de
10,0

Points positifs : The best crew ever. I was impressed with this airline

Avis laissé le mars 2019

avis de
5,3

Points positifs : i liked everything besides what i wrote ///

Points négatifs : 1if my screan worked 2 i asked them to find me one that works said yes thou never returned

Avis laissé le mars 2019

avis de
7,0

Points positifs : The crew was attentive and well organized.

Points négatifs : Embarking and disembarking the aircraft in Moscow. That's just how the airport is though.

Avis laissé le mars 2019

avis de
2,0

Points négatifs : Flight got delayed got new boarding pass of next day.

Avis laissé le mars 2019

avis de
8,0

Points positifs : The plane and crew was very good

Avis laissé le mars 2019

avis de
10,0

Points positifs : couple years later, still talk about the wonderful trip i took. super easy flight and also comfy!4

Avis laissé le mars 2019

avis de
2,6

Points positifs : Nothing

Points négatifs : Everything

Avis laissé le mars 2019

avis de
10,0

Points positifs : Everything good

Avis laissé le févr. 2019

avis de
8,0

Points positifs : The crew was amazing .

Avis laissé le févr. 2019

avis de
8,0

Points positifs : The crew was ok. & the seat comfortable.

Points négatifs : The baggage rule.

Avis laissé le févr. 2019

avis de
2,0

Points négatifs : 24 hour delay without accommodation is not acceptable !!

Avis laissé le févr. 2019

avis de
3,3

Points négatifs : They list checked our stroller in at the gate but didn’t give it back at our layover in Moscow 6 hour carrying a baby. And when we went to their desk immediately after getting off our plane from Sofia to Moscow they wouldn’t even call the plane to see if it was there.

Avis laissé le févr. 2019

avis de
10,0

Points positifs : Everything

Points négatifs : Nothing

Avis laissé le févr. 2019

avis de
4,3

Points positifs : Rien.

Points négatifs : Personnel hyper désagréable. Propreté aleatoiee

Avis laissé le févr. 2019

avis de
8,0

Points positifs : The crew was only fine

Points négatifs : Crew not that good seats it's really uncomfartable

Avis laissé le févr. 2019

avis de
2,0

Points positifs : Poor food poor seats...it was bad service

Avis laissé le févr. 2019

avis de
2,0

Points positifs : Very poor airline.......never again

Avis laissé le févr. 2019

avis de
4,6

Points positifs : Premium Economy has good seats. Staff OK.

Points négatifs : The connection system at SVO Terminal D, International to International, is horrible, and dangerous. If any panic would have started during the 1 hour 15 the 1000 and more of us were squeezed in a small transit room, hoping to get to the two tiny security belts, people would have died. Shame on them

Avis laissé le févr. 2019

avis de
6,0

Points positifs : Crew was helpful and friendly.

Points négatifs : Cleanness has to be better. Toilets were old and dirty and smelly. Also cleaning crew did not clean the trash before us as I found trash in the pockets of the seat. Overall I could feel that the plane was too old and dirty. Also they can change the food quality. Too poor.

Avis laissé le févr. 2019

avis de
8,6

Points négatifs : My skis did not arrive in the luggage. Airline company or airport needs to have a better sustem tracking luggage and making sure no items are lost.

Avis laissé le févr. 2019

avis de
7,3

Points négatifs : You should reconsider your alcohol policy for comfort class traveler,and offer a variety of drinks except beer and basic wine. Moreover ,its not "reasonable" to serve wine in cartoon cups. You should improve your WIFI service,when it is offer.

Avis laissé le janv. 2019

avis de
6,6

Points positifs : Food

Points négatifs : Food

Avis laissé le janv. 2019

avis de
6,6

Points positifs : Entertainment

Points négatifs : Food

Avis laissé le janv. 2019

avis de
10,0

Points positifs : Excellent service from crew

Avis laissé le janv. 2019

avis de
10,0

Points positifs : Good airline and good service

Avis laissé le janv. 2019

avis de
10,0

Points positifs : Great airline and service

Avis laissé le janv. 2019

avis de
5,3

Worse and worse

Points négatifs : Hostesses are worse and worse. Forget everything you say. You repeat 5 times. All announcements are made so loudly and 3 times (Russian, English, Spanish). Everyone must wake up. It roars so loadly you can’t hide even in headphones. Late for 30 minutes, which is norm for the company. Then you for the luggage for more than 30 minutes. Worst in Europe.

Avis laissé le janv. 2019

avis de
8,6

Points négatifs : There are no screens and the entertainment app needs a lot of work, it’s not smooth. Add screens or make a better app. also improve the movie selection available.

Avis laissé le janv. 2019

avis de
9,3

Points négatifs : Entertainment needs to improve. there is poor movie selection and the screens are outdated. Touchscreens don’t work very well, movie selection is old. This is a 10+ hour flight please improve entertainment.

Avis laissé le janv. 2019

avis de
6,3

Points positifs : the crew was very welcoming and always wanted to help.

Points négatifs : my luggage didn't arrive

Avis laissé le janv. 2019

avis de
2,0

Delayed flight and a lost in transit bag

Points négatifs : Flight was delayed and the airline lost my bag

Avis laissé le janv. 2019

avis de
10,0

Great

Points positifs : Everything

Points négatifs : Nothing

Avis laissé le janv. 2019

avis de
10,0

Points positifs : Everything nothing

Points négatifs : Nothing

Avis laissé le janv. 2019

avis de
10,0

Points positifs : good landing on windy day

Avis laissé le janv. 2019

avis de
9,3

Points positifs : the food was delicious and the flight was smooth, the crew was friendly

Points négatifs : navigation for the tv was extremely difficult. They also took a long time to pick up al the food trays on this flight

Avis laissé le janv. 2019

avis de
9,6

Points positifs : the food was delicious and the flight was smooth, the crew was friendly

Points négatifs : navigation for the tv was extremely difficult.

Avis laissé le janv. 2019

avis de
4,6

Points négatifs : Plane was placed far away in the airfield. Buses were taking people and were waiting to be filled. Doors of busses were open, it was cold outside. Priority and non-priority were waiting in the buses outside. Long ride through the field , letting taking off plane to go first. Bus by bus was bringing new portions of passengers. Plane departed late.

Avis laissé le janv. 2019

avis de
3,6

Delayed

Points négatifs : Delayed for hours. Missed connecting flight. They rebooked for a flight half a day later. Horrible!

Avis laissé le janv. 2019

avis de
8,0

Points positifs : Quick boarding

Points négatifs : Crying baby

Avis laissé le déc. 2018

avis de
5,6

Points positifs : A simple connecting flight turned into a complete joke!!! Somehow, despite flying Aeroflot all the way from Sofia to St Pete, the tickets sold to us were sold via Bulgaria Air, which meant we had to collect suitcases and re-check them at Moscow, all while we were not checked-in for the second leg!! LastMinute.Com is hands down the WORST travel website in the history of travel websites, as the above was not disclosed at any time. NEVER again will I even entertain booking via them.

Points négatifs : LastMinuye.Com - the worst experience ever ... and now thankfully never again

Avis laissé le déc. 2018

avis de
2,0

Lost baggage, 2 hour delay

Points positifs : Nothing, we were two hours delayed and my baggage was lost.

Points négatifs : 2 hour delay and lost baggage

Avis laissé le déc. 2018

avis de
6,3

It was ok

Points positifs : Just on time flight, good service from crew on board.

Points négatifs : They do not offer liquor in an international flight. Long wait for baggage at SVO. Entertainment service has poor usability.

Avis laissé le déc. 2018

avis de
2,0

Points négatifs : The luggage was left behind. After waiting fir a very long time fir the luggage, was informed it was not on the plane to Israel causing missing a train schedule. Many hours extra traveling due to this problem plus no belongings. Very frustrated

Avis laissé le déc. 2018

avis de
6,6

Points positifs : They let me buy a beer at off hours from regular food and drink service. Movie choices were good.

Points négatifs : Really noisy, rattling sounds through most of the trip. Not very generous with drinks, of all types. Old and unfriendly entertainment system. They need newer jets.

Avis laissé le déc. 2018

avis de
6,6

Points positifs : Real stainless flatware with the meal.

Points négatifs : 3.5 hour flight and no entertainment system. The jet felt old and used.

Avis laissé le déc. 2018

avis de
8,0

Miami to Tel Aviv via Moscow.

Points positifs : Service was very good

Points négatifs : The seats are horrible!!! The 2 plug system for the headphones which prevents you from using you own

Avis laissé le déc. 2018

avis de
2,6

Late arrival crude cabin crew cheap food

Points positifs : Flight is over. Dreading return

Points négatifs : Vulgar rude cabin attendants. Careless ground crew baggage arrived broken dirty and scratched Bus to plane stuck behind a plane in the snow. Not safe and led to over an hour delay. Cheap airline.

Avis laissé le déc. 2018

avis de
4,6

Delayed four hours.

Points positifs : Delayed four hours. Had to change planes and still wait more than an hour to take off.

Points négatifs : Delayed four hours. Had to change planes and still wait more than an hour to take off.

Avis laissé le déc. 2018

avis de
8,3

Points positifs : Ok

Points négatifs : Ok

Avis laissé le déc. 2018

avis de
10,0

Points positifs : Nice and friendly crew, good food. Perfect!

Avis laissé le déc. 2018

avis de
6,0

Overall woth the choice, but horrid lack of leg room

Points positifs : check in was fast There is free food free luggage one piece a head Blankets pillows slippers

Points négatifs : Food is getting worse than before, though it's not yet horrible Touch screens work very very slowly Only half of the chargers built into the chairs work. No leg room whatsoever

Avis laissé le déc. 2018

avis de
3,6

Awful seat to Dubai

Points positifs : Boarding was smooth

Points négatifs : I missed an earlier connecting flight and was placed on a later flight at a window seat with the most uncomfortable seating. I sat there for the entire flight with pain from how hard the seat felt. Also, the drinks and refreshment was severely lacking. The wait time between drinks and meals was too long. I found it odd that they didn’t serve drinks with food either

Avis laissé le déc. 2018

avis de
5,3

Heavy delays at JFK

Points positifs : Fast flight and smooth, little turbulence.

Points négatifs : 2hr delay at JFK resulted in missing my connecting flight to Dubai. The drink and meal service was awful. I tried calling for an attendant using the help button and they didn’t respond at all.

Avis laissé le déc. 2018

avis de
10,0

Points positifs : The seats was more comfortable large,

Points négatifs : The coffee is not good,

Avis laissé le déc. 2018

avis de
8,6

Points positifs : Food was good

Points négatifs : The seats was not comfortable

Avis laissé le déc. 2018

avis de
5,3

AC didn't work - it was like in a sauna

Points négatifs : AC didn't work - it was like in a sauna

Avis laissé le déc. 2018

avis de

Plus

10,0

Points positifs : The best crew ever. I was impressed with this airline

Avis laissé le mars 2019

avis de
10,0

Points positifs : couple years later, still talk about the wonderful trip i took. super easy flight and also comfy!4

Avis laissé le mars 2019

avis de
10,0

Points positifs : Everything good

Avis laissé le févr. 2019

avis de
10,0

Points positifs : Everything

Points négatifs : Nothing

Avis laissé le févr. 2019

avis de
8,6

Points négatifs : My skis did not arrive in the luggage. Airline company or airport needs to have a better sustem tracking luggage and making sure no items are lost.

Avis laissé le févr. 2019

avis de
10,0

Points positifs : Excellent service from crew

Avis laissé le janv. 2019

avis de
10,0

Points positifs : Good airline and good service

Avis laissé le janv. 2019

avis de
10,0

Points positifs : Great airline and service

Avis laissé le janv. 2019

avis de
8,6

Points négatifs : There are no screens and the entertainment app needs a lot of work, it’s not smooth. Add screens or make a better app. also improve the movie selection available.

Avis laissé le janv. 2019

avis de
9,3

Points négatifs : Entertainment needs to improve. there is poor movie selection and the screens are outdated. Touchscreens don’t work very well, movie selection is old. This is a 10+ hour flight please improve entertainment.

Avis laissé le janv. 2019

avis de
10,0

Great

Points positifs : Everything

Points négatifs : Nothing

Avis laissé le janv. 2019

avis de
10,0

Points positifs : Everything nothing

Points négatifs : Nothing

Avis laissé le janv. 2019

avis de
10,0

Points positifs : good landing on windy day

Avis laissé le janv. 2019

avis de
9,3

Points positifs : the food was delicious and the flight was smooth, the crew was friendly

Points négatifs : navigation for the tv was extremely difficult. They also took a long time to pick up al the food trays on this flight

Avis laissé le janv. 2019

avis de
9,6

Points positifs : the food was delicious and the flight was smooth, the crew was friendly

Points négatifs : navigation for the tv was extremely difficult.

Avis laissé le janv. 2019

avis de
10,0

Points positifs : Nice and friendly crew, good food. Perfect!

Avis laissé le déc. 2018

avis de
10,0

Points positifs : The seats was more comfortable large,

Points négatifs : The coffee is not good,

Avis laissé le déc. 2018

avis de
8,6

Points positifs : Food was good

Points négatifs : The seats was not comfortable

Avis laissé le déc. 2018

avis de

Plus

6,8

Points positifs : Smooth boarding, excellent crew.

Points négatifs : Quality of the food could be better for a business ticket. Bread like a stone and not warmed.

Avis laissé le mars 2019

avis de
6,8

Points positifs : Both legs were not yet so I was able to spread out a little. Both flights were punctual, despite having to de-ice the plane before take off.

Points négatifs : The announcements were spoken very quickly. Both Russian and English. It was hard to understand , especially with the English translation

Avis laissé le mars 2019

avis de
7,0

Points positifs : The crew was attentive and well organized.

Points négatifs : Embarking and disembarking the aircraft in Moscow. That's just how the airport is though.

Avis laissé le mars 2019

avis de
8,0

Points positifs : The plane and crew was very good

Avis laissé le mars 2019

avis de
8,0

Points positifs : The crew was amazing .

Avis laissé le févr. 2019

avis de
8,0

Points positifs : The crew was ok. & the seat comfortable.

Points négatifs : The baggage rule.

Avis laissé le févr. 2019

avis de
8,0

Points positifs : The crew was only fine

Points négatifs : Crew not that good seats it's really uncomfartable

Avis laissé le févr. 2019

avis de
7,3

Points négatifs : You should reconsider your alcohol policy for comfort class traveler,and offer a variety of drinks except beer and basic wine. Moreover ,its not "reasonable" to serve wine in cartoon cups. You should improve your WIFI service,when it is offer.

Avis laissé le janv. 2019

avis de
6,6

Points positifs : Food

Points négatifs : Food

Avis laissé le janv. 2019

avis de
6,6

Points positifs : Entertainment

Points négatifs : Food

Avis laissé le janv. 2019

avis de
8,0

Points positifs : Quick boarding

Points négatifs : Crying baby

Avis laissé le déc. 2018

avis de
6,6

Points positifs : They let me buy a beer at off hours from regular food and drink service. Movie choices were good.

Points négatifs : Really noisy, rattling sounds through most of the trip. Not very generous with drinks, of all types. Old and unfriendly entertainment system. They need newer jets.

Avis laissé le déc. 2018

avis de
6,6

Points positifs : Real stainless flatware with the meal.

Points négatifs : 3.5 hour flight and no entertainment system. The jet felt old and used.

Avis laissé le déc. 2018

avis de
8,0

Miami to Tel Aviv via Moscow.

Points positifs : Service was very good

Points négatifs : The seats are horrible!!! The 2 plug system for the headphones which prevents you from using you own

Avis laissé le déc. 2018

avis de
8,3

Points positifs : Ok

Points négatifs : Ok

Avis laissé le déc. 2018

avis de

Plus

2,0

Points négatifs : stuck in Moscow airport for 12 hours due to delayed flight and missed connection.

Avis laissé le mars 2019

avis de
2,0

Points négatifs : delayed flight made me miss my connection. I was stuck in the Moscow airport for 12 hours.

Avis laissé le mars 2019

avis de
5,3

Points positifs : i liked everything besides what i wrote ///

Points négatifs : 1if my screan worked 2 i asked them to find me one that works said yes thou never returned

Avis laissé le mars 2019

avis de
2,0

Points négatifs : Flight got delayed got new boarding pass of next day.

Avis laissé le mars 2019

avis de
2,6

Points positifs : Nothing

Points négatifs : Everything

Avis laissé le mars 2019

avis de
2,0

Points négatifs : 24 hour delay without accommodation is not acceptable !!

Avis laissé le févr. 2019

avis de
3,3

Points négatifs : They list checked our stroller in at the gate but didn’t give it back at our layover in Moscow 6 hour carrying a baby. And when we went to their desk immediately after getting off our plane from Sofia to Moscow they wouldn’t even call the plane to see if it was there.

Avis laissé le févr. 2019

avis de
4,3

Points positifs : Rien.

Points négatifs : Personnel hyper désagréable. Propreté aleatoiee

Avis laissé le févr. 2019

avis de
2,0

Points positifs : Poor food poor seats...it was bad service

Avis laissé le févr. 2019

avis de
2,0

Points positifs : Very poor airline.......never again

Avis laissé le févr. 2019

avis de
4,6

Points positifs : Premium Economy has good seats. Staff OK.

Points négatifs : The connection system at SVO Terminal D, International to International, is horrible, and dangerous. If any panic would have started during the 1 hour 15 the 1000 and more of us were squeezed in a small transit room, hoping to get to the two tiny security belts, people would have died. Shame on them

Avis laissé le févr. 2019

avis de
6,0

Points positifs : Crew was helpful and friendly.

Points négatifs : Cleanness has to be better. Toilets were old and dirty and smelly. Also cleaning crew did not clean the trash before us as I found trash in the pockets of the seat. Overall I could feel that the plane was too old and dirty. Also they can change the food quality. Too poor.

Avis laissé le févr. 2019

avis de
5,3

Worse and worse

Points négatifs : Hostesses are worse and worse. Forget everything you say. You repeat 5 times. All announcements are made so loudly and 3 times (Russian, English, Spanish). Everyone must wake up. It roars so loadly you can’t hide even in headphones. Late for 30 minutes, which is norm for the company. Then you for the luggage for more than 30 minutes. Worst in Europe.

Avis laissé le janv. 2019

avis de
6,3

Points positifs : the crew was very welcoming and always wanted to help.

Points négatifs : my luggage didn't arrive

Avis laissé le janv. 2019

avis de
2,0

Delayed flight and a lost in transit bag

Points négatifs : Flight was delayed and the airline lost my bag

Avis laissé le janv. 2019

avis de
4,6

Points négatifs : Plane was placed far away in the airfield. Buses were taking people and were waiting to be filled. Doors of busses were open, it was cold outside. Priority and non-priority were waiting in the buses outside. Long ride through the field , letting taking off plane to go first. Bus by bus was bringing new portions of passengers. Plane departed late.

Avis laissé le janv. 2019

avis de
3,6

Delayed

Points négatifs : Delayed for hours. Missed connecting flight. They rebooked for a flight half a day later. Horrible!

Avis laissé le janv. 2019

avis de
5,6

Points positifs : A simple connecting flight turned into a complete joke!!! Somehow, despite flying Aeroflot all the way from Sofia to St Pete, the tickets sold to us were sold via Bulgaria Air, which meant we had to collect suitcases and re-check them at Moscow, all while we were not checked-in for the second leg!! LastMinute.Com is hands down the WORST travel website in the history of travel websites, as the above was not disclosed at any time. NEVER again will I even entertain booking via them.

Points négatifs : LastMinuye.Com - the worst experience ever ... and now thankfully never again

Avis laissé le déc. 2018

avis de
2,0

Lost baggage, 2 hour delay

Points positifs : Nothing, we were two hours delayed and my baggage was lost.

Points négatifs : 2 hour delay and lost baggage

Avis laissé le déc. 2018

avis de
6,3

It was ok

Points positifs : Just on time flight, good service from crew on board.

Points négatifs : They do not offer liquor in an international flight. Long wait for baggage at SVO. Entertainment service has poor usability.

Avis laissé le déc. 2018

avis de
2,0

Points négatifs : The luggage was left behind. After waiting fir a very long time fir the luggage, was informed it was not on the plane to Israel causing missing a train schedule. Many hours extra traveling due to this problem plus no belongings. Very frustrated

Avis laissé le déc. 2018

avis de
2,6

Late arrival crude cabin crew cheap food

Points positifs : Flight is over. Dreading return

Points négatifs : Vulgar rude cabin attendants. Careless ground crew baggage arrived broken dirty and scratched Bus to plane stuck behind a plane in the snow. Not safe and led to over an hour delay. Cheap airline.

Avis laissé le déc. 2018

avis de
4,6

Delayed four hours.

Points positifs : Delayed four hours. Had to change planes and still wait more than an hour to take off.

Points négatifs : Delayed four hours. Had to change planes and still wait more than an hour to take off.

Avis laissé le déc. 2018

avis de
6,0

Overall woth the choice, but horrid lack of leg room

Points positifs : check in was fast There is free food free luggage one piece a head Blankets pillows slippers

Points négatifs : Food is getting worse than before, though it's not yet horrible Touch screens work very very slowly Only half of the chargers built into the chairs work. No leg room whatsoever

Avis laissé le déc. 2018

avis de
3,6

Awful seat to Dubai

Points positifs : Boarding was smooth

Points négatifs : I missed an earlier connecting flight and was placed on a later flight at a window seat with the most uncomfortable seating. I sat there for the entire flight with pain from how hard the seat felt. Also, the drinks and refreshment was severely lacking. The wait time between drinks and meals was too long. I found it odd that they didn’t serve drinks with food either

Avis laissé le déc. 2018

avis de
5,3

Heavy delays at JFK

Points positifs : Fast flight and smooth, little turbulence.

Points négatifs : 2hr delay at JFK resulted in missing my connecting flight to Dubai. The drink and meal service was awful. I tried calling for an attendant using the help button and they didn’t respond at all.

Avis laissé le déc. 2018

avis de
5,3

AC didn't work - it was like in a sauna

Points négatifs : AC didn't work - it was like in a sauna

Avis laissé le déc. 2018

avis de

Plus

Trouvez des vols pas chers avec Aeroflot

Infos Aeroflot

Avis des clients

Note globale

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Suivi des vols

Itinéraires proposés par Aeroflot

Itinéraires populaires

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