Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
| Code IATA | SU |
|---|---|
| Itinéraires | 326 |
| Itinéraire le plus populaire | Saint-Pétersbourg Aéroport Intl Pulkovo à Moscou-Cheremetievo |
| Aéroports desservis | 157 |
| Aéroport le plus populaire | Moscou-Cheremetievo |
Points positifs : The aircraft was not too bad. Little things like slippers and pillows made it comfy.
Points négatifs : The service was horrible. From the moment we checked in at JFK we had a problem. The crew was nasty and they called the port authority police on us. The police agreed that they get lots of complaints from this airline. The crew on board was just as nasty. If you spoke russian you got treated better.
Points négatifs : Problem in ticket and mess in boarding and seat not comfortable at all
Points positifs : the crew was very helpful and friendly
Points négatifs : This was booked with Virgin Atlantic, there was a medical issue and Vigin Atlantic refused to allow the return ticket code to be rebooked - at any price, so there was no flight, and I paid for a new ticket on another airline.
Points négatifs : Ok
Points positifs : Great service onboard
Points négatifs : Not a good choice of entertainment. Movies are old so not many good choices. Food is airplane food so I give it a standard 5 on the meal
Points négatifs : The delay of our bags at the airport we waited almost 2h
hours
Points positifs : Snack was great and tasty. Legroom is spacious on Aeroflot flights. Flight attendants were nice and attentive. Aeroflot lady at check-in desk clearly went an extra mile to help (see more below)
Points négatifs : Aeroflot and Finnair systems are not talking to each other good enough. Aeroflot system was not able to see my status and perks with AA, member of the same Oneworld alliance as Finnair. So, it took extra time at the check in to explain, convince and get my extra luggage free perk.
Points positifs : The seat was comfortable, the f ood was excellent
Points négatifs : Crew was kjnd and attentive but lacking in proffesionalism and personal detail. The meal was fabulous but drinks were neither served with dinner nor replenished.
Points positifs : Security was at a high level
Points négatifs : Food and attention
Points positifs : Great service.
Points négatifs : Food selection and the number of portions of each selection.
Points positifs : Cabin staff sometimes curt and unfriendly.
Points négatifs : Public announcements garbled and hard to understand.
Points négatifs : Personnel antiphatique. Repas affreux et fonctionnement des écrans aléatoires.
Points négatifs : The departure was slightly delayed. But the on-board experience was great.
Points positifs : I love Aeroflot
Points négatifs : Perfect
Points positifs : Perfect
Points négatifs : Perfect
Points positifs : Perfect
Points négatifs : Perfect
Points positifs : Nothing
Points négatifs : Everything
Points négatifs : Everything
Points positifs : Helpful and pleasant crew, comfortable sits, good choice and quality of food and drinks, even of short flights
Points négatifs : Flight delayed after previous flight had been cancelled, no communication, awful customer service
Points négatifs : Flight cancelled without communication, zero customer service, awful experience, will never fly Aeroflot again
Points négatifs : Add entertainment
Seat comfort
Points positifs : Prior flight was delayed and we missed our connection. Aeroflot told us we had to wait 8 hours so to compensate us they upgraded us to business. Turns out our flight was delayed 2 hours so they could have still put us on it. But business class made everything better it was by far the best experience
Points négatifs : Nothing business class was the best experience I’ve ever had flying. Not one single complaint because the crew was so nice and accommodating and everything was so comfortable food was UNBELIEVABLY DELICIOUS.
Points positifs : THEY LOST OUR LUGGAGE and had absolutely zero record of it!!!!! Never again will we take Aeroflot. Not worth saving the money, really not a very good experience..
Points négatifs : Our flight attendant was not very helpful at all. Our flight was delayed 40 mins. When in Moscow went to help desk we were told we missed our connection and had to wait 8 hours until next flight. Turns out we didn't miss it, it was delayed 2 hours so we could have been on it, they screwed us.
Points négatifs : Crew, bo place for chargers, no entertainment,
Points positifs : Crew was friendly and efficient. The plane was in good shape but there was no entertainment. Departure gate was changed fairly late and the information given was incomplete.
Points négatifs : My luggage was delayed and delivered only 3 days after the flight. Moreover, messages sent to the airline seeking information about the missing luggage were never answered
Points positifs : Slippers, eye mask and toothbrush and toothpaste.
Points négatifs : Wish there was a vegetarian option for food.
Points positifs : Clean plane
Points négatifs : To have entertainment.
Choice in food.
Points positifs : The crew was amazing The seats are worst
yes
Points positifs : best good food
Points négatifs : good breakfast
Points positifs : Flight was smooth and on time. Food was tasty and plentiful. Amenities were clean.
Points positifs : Service was excellent. For this long flight, we chose premium economy. It was very good and a lot more room then standard economy
Points négatifs : The food was terrible, only choice was fish patty and immediately gave me heartburn and stomach-ache, half the flight ran to the bathroom. No entertainment available for such a long flight.
Points positifs : Comfortable flight and good timing.
Points négatifs : Vegetarian food is very poor quality.
Points positifs : Because the flight was canceled
Points positifs : Nothing
Points négatifs : I had a seat by the end close to the restroom and shared seats with a stinky guy who forgot to take a shower. The food was aweful. The flight was boring because I did not get earphones and could not watch movie or listen music.
Points positifs : My first flight from Copenhagen to Moscow was good, but the connecting flight wasn’t so much.
The seats were terribly uncomfortable and as a tall person I could barely fit in that tiny space. The plane was packed with dozens of children and was impossible to sleep even though I’ve been flying all n
Points négatifs : Great crew
Points négatifs : Great crew, really liked the airlines
Points négatifs : Can bend the seat, don’t have to walk and back on the airport
Points positifs : seats ok but only because the plane was not that full
Points négatifs : tv movies was terrible hard to use
Points positifs : The crew was professional.
Points négatifs : The seats are too close together. Aisles are too close together. Medical professional recommend getting up to walk and help with circulation. It is very difficult on these flights.
Points positifs : -
Points négatifs : Old fashioned jet with no screen or wifi
Points positifs : Food is good
Points négatifs : Wifi is $45 for a 300 MBytes, what a waste! Too strict rules for a luggage lead to delays in checking in the bags, so they need to deliver the late luggage by themselves.
Points négatifs : Delayed landing. No courtesy for business passengers
Points négatifs : Flight was canceled or moved. They told us there is a problem with the flight and moved us to another airline. I’ve been warned about Aeroflot and it turned out to be true. I’ll file a complaint, I deserve a refund.
Points positifs : My luggage was missing!!!
Points positifs : Everything was excellent
Points négatifs : They are to strict with the luggage size and the weight
Points positifs : Professional crew
Points négatifs : Wi-fi
Points positifs : Vegetarian options
Points négatifs : Wi-fi
Points négatifs : They didn't give the yellow cards that every traveller need to fill out. So when everyone got off in Shanghai we had all the booths busy with people trying to fill in the papers. All other airlines just give those papers while people are still in the airplane.
Points positifs : I liked that the ladies look fit and nice ( I mean the flight attendant ladies).
Points négatifs : We need the crew to walk in the isles more often. I wanted to drink water a lot but couldn't even contact the crew as they were never around.
Points positifs : Decent movie options I gues?
Points négatifs : Pretty much everything else. Old and uncomfortable looking plane, bad air conditioning, unhelpful staff
Points positifs : The flight attendant was nice and helped me to move from a passenger that had flu simptoms next to me.
Points négatifs : The meals were really bad. Tasteless and not filling.
Points positifs : uneventful flight, good movie selection. Crew was polite and thorough.
Points négatifs : Very crowded. Sears are so close together. . doctors recommend getting up periodically and walking around to improve circulation. Nearly impossible with such narrow aisles and people with legs and belongings sprawled in the bulkheads. The flight attendant seemed surprised and confused when u told I
Points positifs : Flight attendants were excellent. There at least two meal and four drink services including tea and coffee after food. Kept up on the bathrooms as well.
Points négatifs : There were many entertainment services offered but I had some difficulty using the screen. Was able to watch movies etc
Points positifs : Entertainment
Points négatifs : Entertainment
Points positifs : Crew, and food was great
Points négatifs : Delayed toooooo long
Points positifs : Smooth boarding, excellent crew.
Points négatifs : Quality of the food could be better for a business ticket. Bread like a stone and not warmed.
Points positifs : the crew was very helpful and friendly
Points négatifs : The delay of our bags at the airport we waited almost 2h
hours
Points positifs : The seat was comfortable, the f ood was excellent
Points négatifs : Crew was kjnd and attentive but lacking in proffesionalism and personal detail. The meal was fabulous but drinks were neither served with dinner nor replenished.
Points positifs : Great service.
Points négatifs : Food selection and the number of portions of each selection.
Points négatifs : The departure was slightly delayed. But the on-board experience was great.
Points positifs : I love Aeroflot
Points négatifs : Perfect
Points positifs : Perfect
Points négatifs : Perfect
Points positifs : Perfect
Points négatifs : Perfect
Points positifs : Helpful and pleasant crew, comfortable sits, good choice and quality of food and drinks, even of short flights
Points positifs : Prior flight was delayed and we missed our connection. Aeroflot told us we had to wait 8 hours so to compensate us they upgraded us to business. Turns out our flight was delayed 2 hours so they could have still put us on it. But business class made everything better it was by far the best experience
Points négatifs : Nothing business class was the best experience I’ve ever had flying. Not one single complaint because the crew was so nice and accommodating and everything was so comfortable food was UNBELIEVABLY DELICIOUS.
Points positifs : Clean plane
Points négatifs : To have entertainment.
Choice in food.
yes
Points positifs : best good food
Points négatifs : good breakfast
Points positifs : Flight was smooth and on time. Food was tasty and plentiful. Amenities were clean.
Points positifs : Service was excellent. For this long flight, we chose premium economy. It was very good and a lot more room then standard economy
Points négatifs : Great crew
Points négatifs : Great crew, really liked the airlines
Points positifs : Everything was excellent
Points négatifs : They are to strict with the luggage size and the weight
Points positifs : Professional crew
Points négatifs : Wi-fi
Points positifs : Vegetarian options
Points négatifs : Wi-fi
Points positifs : Entertainment
Points négatifs : Entertainment
Points négatifs : Ok
Points positifs : Snack was great and tasty. Legroom is spacious on Aeroflot flights. Flight attendants were nice and attentive. Aeroflot lady at check-in desk clearly went an extra mile to help (see more below)
Points négatifs : Aeroflot and Finnair systems are not talking to each other good enough. Aeroflot system was not able to see my status and perks with AA, member of the same Oneworld alliance as Finnair. So, it took extra time at the check in to explain, convince and get my extra luggage free perk.
Points positifs : Slippers, eye mask and toothbrush and toothpaste.
Points négatifs : Wish there was a vegetarian option for food.
Points positifs : The crew was amazing The seats are worst
Points positifs : Comfortable flight and good timing.
Points négatifs : Vegetarian food is very poor quality.
Points positifs : My first flight from Copenhagen to Moscow was good, but the connecting flight wasn’t so much.
The seats were terribly uncomfortable and as a tall person I could barely fit in that tiny space. The plane was packed with dozens of children and was impossible to sleep even though I’ve been flying all n
Points positifs : uneventful flight, good movie selection. Crew was polite and thorough.
Points négatifs : Very crowded. Sears are so close together. . doctors recommend getting up periodically and walking around to improve circulation. Nearly impossible with such narrow aisles and people with legs and belongings sprawled in the bulkheads. The flight attendant seemed surprised and confused when u told I
Points positifs : Flight attendants were excellent. There at least two meal and four drink services including tea and coffee after food. Kept up on the bathrooms as well.
Points négatifs : There were many entertainment services offered but I had some difficulty using the screen. Was able to watch movies etc
Points positifs : Smooth boarding, excellent crew.
Points négatifs : Quality of the food could be better for a business ticket. Bread like a stone and not warmed.
Points positifs : The aircraft was not too bad. Little things like slippers and pillows made it comfy.
Points négatifs : The service was horrible. From the moment we checked in at JFK we had a problem. The crew was nasty and they called the port authority police on us. The police agreed that they get lots of complaints from this airline. The crew on board was just as nasty. If you spoke russian you got treated better.
Points négatifs : Problem in ticket and mess in boarding and seat not comfortable at all
Points négatifs : This was booked with Virgin Atlantic, there was a medical issue and Vigin Atlantic refused to allow the return ticket code to be rebooked - at any price, so there was no flight, and I paid for a new ticket on another airline.
Points positifs : Great service onboard
Points négatifs : Not a good choice of entertainment. Movies are old so not many good choices. Food is airplane food so I give it a standard 5 on the meal
Points positifs : Security was at a high level
Points négatifs : Food and attention
Points positifs : Cabin staff sometimes curt and unfriendly.
Points négatifs : Public announcements garbled and hard to understand.
Points négatifs : Personnel antiphatique. Repas affreux et fonctionnement des écrans aléatoires.
Points positifs : Nothing
Points négatifs : Everything
Points négatifs : Everything
Points négatifs : Flight delayed after previous flight had been cancelled, no communication, awful customer service
Points négatifs : Flight cancelled without communication, zero customer service, awful experience, will never fly Aeroflot again
Points négatifs : Add entertainment
Seat comfort
Points positifs : THEY LOST OUR LUGGAGE and had absolutely zero record of it!!!!! Never again will we take Aeroflot. Not worth saving the money, really not a very good experience..
Points négatifs : Our flight attendant was not very helpful at all. Our flight was delayed 40 mins. When in Moscow went to help desk we were told we missed our connection and had to wait 8 hours until next flight. Turns out we didn't miss it, it was delayed 2 hours so we could have been on it, they screwed us.
Points négatifs : Crew, bo place for chargers, no entertainment,
Points positifs : Crew was friendly and efficient. The plane was in good shape but there was no entertainment. Departure gate was changed fairly late and the information given was incomplete.
Points négatifs : My luggage was delayed and delivered only 3 days after the flight. Moreover, messages sent to the airline seeking information about the missing luggage were never answered
Points négatifs : The food was terrible, only choice was fish patty and immediately gave me heartburn and stomach-ache, half the flight ran to the bathroom. No entertainment available for such a long flight.
Points positifs : Because the flight was canceled
Points positifs : Nothing
Points négatifs : I had a seat by the end close to the restroom and shared seats with a stinky guy who forgot to take a shower. The food was aweful. The flight was boring because I did not get earphones and could not watch movie or listen music.
Points négatifs : Can bend the seat, don’t have to walk and back on the airport
Points positifs : seats ok but only because the plane was not that full
Points négatifs : tv movies was terrible hard to use
Points positifs : The crew was professional.
Points négatifs : The seats are too close together. Aisles are too close together. Medical professional recommend getting up to walk and help with circulation. It is very difficult on these flights.
Points positifs : -
Points négatifs : Old fashioned jet with no screen or wifi
Points positifs : Food is good
Points négatifs : Wifi is $45 for a 300 MBytes, what a waste! Too strict rules for a luggage lead to delays in checking in the bags, so they need to deliver the late luggage by themselves.
Points négatifs : Delayed landing. No courtesy for business passengers
Points négatifs : Flight was canceled or moved. They told us there is a problem with the flight and moved us to another airline. I’ve been warned about Aeroflot and it turned out to be true. I’ll file a complaint, I deserve a refund.
Points positifs : My luggage was missing!!!
Points négatifs : They didn't give the yellow cards that every traveller need to fill out. So when everyone got off in Shanghai we had all the booths busy with people trying to fill in the papers. All other airlines just give those papers while people are still in the airplane.
Points positifs : I liked that the ladies look fit and nice ( I mean the flight attendant ladies).
Points négatifs : We need the crew to walk in the isles more often. I wanted to drink water a lot but couldn't even contact the crew as they were never around.
Points positifs : Decent movie options I gues?
Points négatifs : Pretty much everything else. Old and uncomfortable looking plane, bad air conditioning, unhelpful staff
Points positifs : The flight attendant was nice and helped me to move from a passenger that had flu simptoms next to me.
Points négatifs : The meals were really bad. Tasteless and not filling.
Points positifs : Crew, and food was great
Points négatifs : Delayed toooooo long
