Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
| Code IATA | SU |
|---|---|
| Itinéraires | 346 |
| Itinéraire le plus populaire | Moscou-Cheremetievo à Paris Charles-de-Gaulle |
| Aéroports desservis | 158 |
| Aéroport le plus populaire | Moscou-Cheremetievo |
Points positifs : pretty good
Points négatifs : on the level withother major airlines
Points positifs : Nothing in particular. An ok flight.
Points négatifs : Uncomfortable seats. Departed late from Tel Aviv, long outdoor wait at 4 C degrees for the buses from airplane to terminal, arrived 25 minutes before connection to Tokyo scheduled to depart, but the claimed that gate is closed so got stuck in Moscow for 24 hours.
Points positifs : The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Points négatifs : New chairs
Points positifs : The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Points positifs : Helpful and friendly crew.
Points positifs : The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases
Points positifs : Perhaps the best business class meal I've ever had. Definitely the best service from the crew I've had. 1st flight on Aeroflot, but won't be my last.
Points négatifs : Cabin temps could have been a bit cooler for sleeping.
Points négatifs : It left at a bad hour of the day
Points positifs : Nothing
Points négatifs : My luggages are lost
Points négatifs : When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!!
No help, no support
Thanks
Points négatifs : They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Points négatifs : They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Points négatifs : They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Flight delay compensated with a hotel but ground staff don't work.
Points positifs : Flight crew try hard to please passengers.
Points négatifs : Aeroflot ground staff are rude, aggressive, very poor customer service.
Points négatifs : Organisation at the airport
Points positifs : The boarding was quick and easy. Comfortable seats and enough room for legs.
Points négatifs : There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure.
Food was ok; the second choice was not available neither for lunch or dinner.
Points positifs : The bording was quick and easy. There was enough legroom.
Points négatifs : There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness.
As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.
Points positifs : Overall price and comfort is ok. Seats pretty small. Crew don’t pay attention for kids that screaming a lot.
Points négatifs : Great plus is a direct flight and price
Points négatifs : Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often
Points négatifs : New terms about hand luggage is worser then in RyanAir
Points positifs : helpful and friendly crew
Points négatifs : more comfortable and spacious seats.
Points positifs : overall service and the crew.
Points négatifs : more comfortable and spacious seats
Points positifs : Chek-in
Points négatifs : The food
Points négatifs : We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable.
Points positifs : Crew was pleasant and professional
Points négatifs : Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.
Points positifs : Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great.
Points négatifs : Offer drinks more often
Points négatifs : They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.
Points positifs : No comments
Points négatifs : No comments
Points négatifs : Leg space and crews attitude
Points négatifs : Leg space is horrible!
Points positifs : Quick boarding and departure. Good selection of films.
Points négatifs : Customer service. Leg room.
Points positifs : Seat was very comfortable. Very helpful crew.
Points négatifs : We missed our connection because they did not have a jetway to a gate. By the time they bussed us from the tarmac to the terminal, many missed the plane, though it was still at the gate
Points négatifs : Using the same airline and terminal, they caused us to miss our connection by not having a jetway to a gate. In the time it took to deplane and bus to the terminal, they caused us to miss the connection. This in spite of the plane being still at the gate when we arrived.
Points positifs : Basic economy flight. It was okay.
Points positifs : Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.
Points négatifs : When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.
Points positifs : Nothing
Points négatifs : Descent and landing were not pleasant while the weather was fine
Points positifs : Все
Points positifs : TV on board
Points négatifs : The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess
answered that they have no competence to transfer me to these places.
Points positifs : the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful
Points négatifs : gave old people seats next to the pass
Points positifs : Crew was great, seat was comfortable, adequate legroom.
Points négatifs : Children should be located in one area of the cabin, so they don't disturb all other travelers.
Points positifs : Service, food
Points positifs : Passengers are not polite.
Points positifs : My 18 year old son was the one who traveled and it was his first time on this airline - he was very satisfied with the trip.
Points positifs : Crew was amazing.
Points négatifs : I was charged $150 to fix somebody's error made in my name. Both Flys.com and Aeroflot denided the error was made on their side.
Points positifs : Crew was very helpful, seat was small and uncomfortable.
Points positifs : The on-flight crew was great, very helpful and friendly.
Points négatifs : The check-in staff required me to check my poster (for an academic conference), which has never happened to me or any of my colleagues before because the poster fits on top of luggage in the carry-on bins.
Points positifs : Food
Points négatifs : Cleaning
Points positifs : all procedures at both airports took 15 minutes
Points positifs : Great service and amazing crew
Points négatifs : All good!
Points positifs : Air crew was super and seats comfortable
Points négatifs : Everything was super thank you
Points négatifs : It was delay in Madrid for 1 hour, the next flight was delayed for 2 hours
Points positifs : Na
Points négatifs : Na
Points positifs : Na
Points négatifs : Na
Points négatifs : The plane was an oven for 30 minutes, while we waited for the engine to be turned on, wrost flight experience ever
Points négatifs : I couldn't take the airplane since they closed the gate earlier then plannee. I had to buy another ticket and I was stuck at the transit area of Moscow Airport for 24 hours.
Points négatifs : They closed the gate early so I couldn't take the airplane. They forced me to buy new ticket. I had to stay on the transit area for 24 hours.
Points positifs : Экипаж компетентный, внимательный и вежливый
Points négatifs : Отсутствует интернет, нет розеток
Points négatifs : I missed this flight due to the previous connecting flight being delayed
Points négatifs : The crew was polite, very comforting, and smooth flight ,
Points positifs : The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Points négatifs : New chairs
Points positifs : The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Points positifs : Helpful and friendly crew.
Points positifs : Perhaps the best business class meal I've ever had. Definitely the best service from the crew I've had. 1st flight on Aeroflot, but won't be my last.
Points négatifs : Cabin temps could have been a bit cooler for sleeping.
Points positifs : helpful and friendly crew
Points négatifs : more comfortable and spacious seats.
Points positifs : overall service and the crew.
Points négatifs : more comfortable and spacious seats
Points positifs : Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great.
Points négatifs : Offer drinks more often
Points positifs : Seat was very comfortable. Very helpful crew.
Points positifs : Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.
Points négatifs : When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.
Points positifs : Все
Points positifs : the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful
Points négatifs : gave old people seats next to the pass
Points positifs : My 18 year old son was the one who traveled and it was his first time on this airline - he was very satisfied with the trip.
Points positifs : all procedures at both airports took 15 minutes
Points positifs : Great service and amazing crew
Points négatifs : All good!
Points positifs : Air crew was super and seats comfortable
Points négatifs : Everything was super thank you
Points négatifs : The crew was polite, very comforting, and smooth flight ,
Points positifs : pretty good
Points négatifs : on the level withother major airlines
Points négatifs : Organisation at the airport
Points positifs : Overall price and comfort is ok. Seats pretty small. Crew don’t pay attention for kids that screaming a lot.
Points négatifs : Great plus is a direct flight and price
Points négatifs : Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often
Points positifs : Chek-in
Points négatifs : The food
Points positifs : Crew was pleasant and professional
Points négatifs : Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.
Points positifs : Quick boarding and departure. Good selection of films.
Points négatifs : Customer service. Leg room.
Points positifs : Basic economy flight. It was okay.
Points positifs : Crew was great, seat was comfortable, adequate legroom.
Points négatifs : Children should be located in one area of the cabin, so they don't disturb all other travelers.
Points positifs : Service, food
Points positifs : Passengers are not polite.
Points positifs : Crew was amazing.
Points négatifs : I was charged $150 to fix somebody's error made in my name. Both Flys.com and Aeroflot denided the error was made on their side.
Points négatifs : It was delay in Madrid for 1 hour, the next flight was delayed for 2 hours
Points positifs : Na
Points négatifs : Na
Points négatifs : The plane was an oven for 30 minutes, while we waited for the engine to be turned on, wrost flight experience ever
Points positifs : Экипаж компетентный, внимательный и вежливый
Points négatifs : Отсутствует интернет, нет розеток
Points négatifs : I missed this flight due to the previous connecting flight being delayed
Points positifs : Nothing in particular. An ok flight.
Points négatifs : Uncomfortable seats. Departed late from Tel Aviv, long outdoor wait at 4 C degrees for the buses from airplane to terminal, arrived 25 minutes before connection to Tokyo scheduled to depart, but the claimed that gate is closed so got stuck in Moscow for 24 hours.
Points positifs : The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases
Points négatifs : It left at a bad hour of the day
Points positifs : Nothing
Points négatifs : My luggages are lost
Points négatifs : When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!!
No help, no support
Thanks
Points négatifs : They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Points négatifs : They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Points négatifs : They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Flight delay compensated with a hotel but ground staff don't work.
Points positifs : Flight crew try hard to please passengers.
Points négatifs : Aeroflot ground staff are rude, aggressive, very poor customer service.
Points positifs : The boarding was quick and easy. Comfortable seats and enough room for legs.
Points négatifs : There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure.
Food was ok; the second choice was not available neither for lunch or dinner.
Points positifs : The bording was quick and easy. There was enough legroom.
Points négatifs : There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness.
As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.
Points négatifs : New terms about hand luggage is worser then in RyanAir
Points négatifs : We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable.
Points négatifs : They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.
Points positifs : No comments
Points négatifs : No comments
Points négatifs : Leg space and crews attitude
Points négatifs : Leg space is horrible!
Points négatifs : We missed our connection because they did not have a jetway to a gate. By the time they bussed us from the tarmac to the terminal, many missed the plane, though it was still at the gate
Points négatifs : Using the same airline and terminal, they caused us to miss our connection by not having a jetway to a gate. In the time it took to deplane and bus to the terminal, they caused us to miss the connection. This in spite of the plane being still at the gate when we arrived.
Points positifs : Nothing
Points négatifs : Descent and landing were not pleasant while the weather was fine
Points positifs : TV on board
Points négatifs : The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess
answered that they have no competence to transfer me to these places.
Points positifs : Crew was very helpful, seat was small and uncomfortable.
Points positifs : The on-flight crew was great, very helpful and friendly.
Points négatifs : The check-in staff required me to check my poster (for an academic conference), which has never happened to me or any of my colleagues before because the poster fits on top of luggage in the carry-on bins.
Points positifs : Food
Points négatifs : Cleaning
Points positifs : Na
Points négatifs : Na
Points négatifs : I couldn't take the airplane since they closed the gate earlier then plannee. I had to buy another ticket and I was stuck at the transit area of Moscow Airport for 24 hours.
Points négatifs : They closed the gate early so I couldn't take the airplane. They forced me to buy new ticket. I had to stay on the transit area for 24 hours.
