Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
| Code IATA | SU |
|---|---|
| Itinéraires | 358 |
| Itinéraire le plus populaire | Aéroport Intl de Sotchi à Moscou-Cheremetievo |
| Aéroports desservis | 162 |
| Aéroport le plus populaire | Moscou-Cheremetievo |
Points négatifs : Too many cabin luggage
Points positifs : The meal was good with pretty rich menu.
The crew was very good.
Points négatifs : The flight was delayed, we were taken to aircraft by bus by not convenient way.
Points positifs : Late, I liked nothing.
Points négatifs : It would have been better if they had a plane that could land on ice. They said this plane couldn't. Was an hour late, so we missed all our connecting flights home to USA.
Points négatifs : Old A330, entertainment system is very tired of this world
Points positifs : It’s 1 hour flight and you get a drink of your choice and a sandwich - which is very generous and cool compare to other airlines
Points négatifs : Everything was good!
Points positifs : The meals are always generous and pretty feeling, nice and knowledgeable crew
Points négatifs : The TV remote is getting old, it didn’t respond when I press any button, so it was impossible to watch anything or use it at all
Points négatifs : Later
Points positifs : The crew was good, helpful and attentive. Boarding was flawless.
Points négatifs : The TV touchscreen was not working neither for me nor for my neighbor. The third one in a row was functional, though, but it was not ours. :)
The food, snacks, drinks were very limited and on the low-budget.
Points positifs : Nothing
Points négatifs : The worst airline ever
Points positifs : all perfect
Points positifs : Everything
Points positifs : average crew.
very empty plane with not many passengers. Seats seem average
Points positifs : Flat bed, updated aircraft.
Points négatifs : Virgin Atlantic is still much better. From offering pajamas to organizing boarding. SVO was disorganized, both international flights NYC and Düsseldorf were boarding from the same gate pocket (22 and 21) at the same time. Ski priority members had to fight the way to check in.
Points négatifs : FOOD
Great
Points positifs : Quick! Friendly! On time
Points positifs : nothing
Points négatifs : everything
Points positifs : The crew
Points négatifs : Food. Not enough vegetarian options
Points négatifs : Good was not good really bad it is
Points positifs : business class electric sockets and good leg space, on time
Points négatifs : lagguage handling upon arrival was mediocre
Points positifs : timing, safety, captain take off and landing
Points négatifs : squeezed chairs like low cost flights
luggage damage found upon arrival and no-one to handle this but to return back into the residence country Aeroflot office to request the claim !
Points positifs : pretty good
Points négatifs : on the level withother major airlines
Points positifs : Nothing in particular. An ok flight.
Points négatifs : Uncomfortable seats. Departed late from Tel Aviv, long outdoor wait at 4 C degrees for the buses from airplane to terminal, arrived 25 minutes before connection to Tokyo scheduled to depart, but the claimed that gate is closed so got stuck in Moscow for 24 hours.
Points positifs : The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Points négatifs : New chairs
Points positifs : The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Points positifs : Helpful and friendly crew.
Points positifs : The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases
Points positifs : Perhaps the best business class meal I've ever had. Definitely the best service from the crew I've had. 1st flight on Aeroflot, but won't be my last.
Points négatifs : Cabin temps could have been a bit cooler for sleeping.
Points négatifs : It left at a bad hour of the day
Points positifs : Nothing
Points négatifs : My luggages are lost
Points négatifs : When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!!
No help, no support
Thanks
Points négatifs : They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Points négatifs : They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Points négatifs : They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Flight delay compensated with a hotel but ground staff don't work.
Points positifs : Flight crew try hard to please passengers.
Points négatifs : Aeroflot ground staff are rude, aggressive, very poor customer service.
Points négatifs : Organisation at the airport
Points positifs : The boarding was quick and easy. Comfortable seats and enough room for legs.
Points négatifs : There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure.
Food was ok; the second choice was not available neither for lunch or dinner.
Points positifs : The bording was quick and easy. There was enough legroom.
Points négatifs : There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness.
As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.
Points positifs : Overall price and comfort is ok. Seats pretty small. Crew don’t pay attention for kids that screaming a lot.
Points négatifs : Great plus is a direct flight and price
Points négatifs : Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often
Points négatifs : New terms about hand luggage is worser then in RyanAir
Points positifs : helpful and friendly crew
Points négatifs : more comfortable and spacious seats.
Points positifs : overall service and the crew.
Points négatifs : more comfortable and spacious seats
Points positifs : Chek-in
Points négatifs : The food
Points négatifs : We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable.
Points positifs : Crew was pleasant and professional
Points négatifs : Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.
Points positifs : Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great.
Points négatifs : Offer drinks more often
Points négatifs : They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.
Points positifs : No comments
Points négatifs : No comments
Points négatifs : Leg space and crews attitude
Points négatifs : Leg space is horrible!
Points positifs : Quick boarding and departure. Good selection of films.
Points négatifs : Customer service. Leg room.
Points positifs : Seat was very comfortable. Very helpful crew.
Points négatifs : We missed our connection because they did not have a jetway to a gate. By the time they bussed us from the tarmac to the terminal, many missed the plane, though it was still at the gate
Points négatifs : Using the same airline and terminal, they caused us to miss our connection by not having a jetway to a gate. In the time it took to deplane and bus to the terminal, they caused us to miss the connection. This in spite of the plane being still at the gate when we arrived.
Points positifs : Basic economy flight. It was okay.
Points positifs : Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.
Points négatifs : When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.
Points positifs : Nothing
Points négatifs : Descent and landing were not pleasant while the weather was fine
Points positifs : Все
Points positifs : TV on board
Points négatifs : The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess
answered that they have no competence to transfer me to these places.
Points positifs : the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful
Points négatifs : gave old people seats next to the pass
Points positifs : It’s 1 hour flight and you get a drink of your choice and a sandwich - which is very generous and cool compare to other airlines
Points négatifs : Everything was good!
Points positifs : The meals are always generous and pretty feeling, nice and knowledgeable crew
Points négatifs : The TV remote is getting old, it didn’t respond when I press any button, so it was impossible to watch anything or use it at all
Points positifs : all perfect
Points positifs : Everything
Great
Points positifs : Quick! Friendly! On time
Points positifs : The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Points négatifs : New chairs
Points positifs : The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Points positifs : Helpful and friendly crew.
Points positifs : Perhaps the best business class meal I've ever had. Definitely the best service from the crew I've had. 1st flight on Aeroflot, but won't be my last.
Points négatifs : Cabin temps could have been a bit cooler for sleeping.
Points positifs : helpful and friendly crew
Points négatifs : more comfortable and spacious seats.
Points positifs : overall service and the crew.
Points négatifs : more comfortable and spacious seats
Points positifs : Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great.
Points négatifs : Offer drinks more often
Points positifs : Seat was very comfortable. Very helpful crew.
Points positifs : Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.
Points négatifs : When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.
Points positifs : Все
Points positifs : the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful
Points négatifs : gave old people seats next to the pass
Points négatifs : Too many cabin luggage
Points positifs : The meal was good with pretty rich menu.
The crew was very good.
Points négatifs : The flight was delayed, we were taken to aircraft by bus by not convenient way.
Points positifs : average crew.
very empty plane with not many passengers. Seats seem average
Points positifs : Flat bed, updated aircraft.
Points négatifs : Virgin Atlantic is still much better. From offering pajamas to organizing boarding. SVO was disorganized, both international flights NYC and Düsseldorf were boarding from the same gate pocket (22 and 21) at the same time. Ski priority members had to fight the way to check in.
Points négatifs : FOOD
Points positifs : The crew
Points négatifs : Food. Not enough vegetarian options
Points négatifs : Good was not good really bad it is
Points positifs : business class electric sockets and good leg space, on time
Points négatifs : lagguage handling upon arrival was mediocre
Points positifs : pretty good
Points négatifs : on the level withother major airlines
Points négatifs : Organisation at the airport
Points positifs : Overall price and comfort is ok. Seats pretty small. Crew don’t pay attention for kids that screaming a lot.
Points négatifs : Great plus is a direct flight and price
Points négatifs : Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often
Points positifs : Chek-in
Points négatifs : The food
Points positifs : Crew was pleasant and professional
Points négatifs : Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.
Points positifs : Quick boarding and departure. Good selection of films.
Points négatifs : Customer service. Leg room.
Points positifs : Basic economy flight. It was okay.
Points positifs : Late, I liked nothing.
Points négatifs : It would have been better if they had a plane that could land on ice. They said this plane couldn't. Was an hour late, so we missed all our connecting flights home to USA.
Points négatifs : Old A330, entertainment system is very tired of this world
Points négatifs : Later
Points positifs : The crew was good, helpful and attentive. Boarding was flawless.
Points négatifs : The TV touchscreen was not working neither for me nor for my neighbor. The third one in a row was functional, though, but it was not ours. :)
The food, snacks, drinks were very limited and on the low-budget.
Points positifs : Nothing
Points négatifs : The worst airline ever
Points positifs : nothing
Points négatifs : everything
Points positifs : timing, safety, captain take off and landing
Points négatifs : squeezed chairs like low cost flights
luggage damage found upon arrival and no-one to handle this but to return back into the residence country Aeroflot office to request the claim !
Points positifs : Nothing in particular. An ok flight.
Points négatifs : Uncomfortable seats. Departed late from Tel Aviv, long outdoor wait at 4 C degrees for the buses from airplane to terminal, arrived 25 minutes before connection to Tokyo scheduled to depart, but the claimed that gate is closed so got stuck in Moscow for 24 hours.
Points positifs : The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases
Points négatifs : It left at a bad hour of the day
Points positifs : Nothing
Points négatifs : My luggages are lost
Points négatifs : When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!!
No help, no support
Thanks
Points négatifs : They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Points négatifs : They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Points négatifs : They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Flight delay compensated with a hotel but ground staff don't work.
Points positifs : Flight crew try hard to please passengers.
Points négatifs : Aeroflot ground staff are rude, aggressive, very poor customer service.
Points positifs : The boarding was quick and easy. Comfortable seats and enough room for legs.
Points négatifs : There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure.
Food was ok; the second choice was not available neither for lunch or dinner.
Points positifs : The bording was quick and easy. There was enough legroom.
Points négatifs : There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness.
As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.
Points négatifs : New terms about hand luggage is worser then in RyanAir
Points négatifs : We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable.
Points négatifs : They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.
Points positifs : No comments
Points négatifs : No comments
Points négatifs : Leg space and crews attitude
Points négatifs : Leg space is horrible!
Points négatifs : We missed our connection because they did not have a jetway to a gate. By the time they bussed us from the tarmac to the terminal, many missed the plane, though it was still at the gate
Points négatifs : Using the same airline and terminal, they caused us to miss our connection by not having a jetway to a gate. In the time it took to deplane and bus to the terminal, they caused us to miss the connection. This in spite of the plane being still at the gate when we arrived.
Points positifs : Nothing
Points négatifs : Descent and landing were not pleasant while the weather was fine
Points positifs : TV on board
Points négatifs : The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess
answered that they have no competence to transfer me to these places.
Aeroflot - Russian Airlines est la compagnie aérienne la plus importante de Russie. C’est aussi l’une des dix principales compagnies d’Europe, avec près de 150 destinations proposées aux voyageurs. La compagnie aérienne a été récompensée par la note de quatre étoiles sur cinq au classement indépendant Skytrax en 2018. Aeroflot — Russian Airlines a également reçu à plusieurs reprises le prix de la meilleure compagnie aérienne d’Europe de l’Est. La compagnie aérienne russe opère de nombreux vols depuis sa plateforme de correspondance de l’aéroport international Chérémétiévo situé au nord de Moscou.
La flotte de la compagnie aérienne est composée en grande majorité de variations d’Airbus A320, d’avions Airbus A330, de Boeing 737-800 et de Sukhoi SuperJets-100. Ces derniers sont principalement utilisés pour les vols domestiques.
La compagnie propose deux types de cabines sur l’ensemble de ses appareils : classe Economy et classe Business. Les passagers ont également la possibilité d’opter pour les sièges Space+ Seat en classe économique. Ils offrent plus d’espace pour les jambes et sont situés à proximité des portes de sortie de l’appareil. Des sièges en cabine Comfort sont proposés sur les vols long-courriers effectués en Boeing 777. Les sièges Comfort sont plus larges et équipés de port USB.
Aeroflot — Russian Airlines a signé des accords de partage de code avec de nombreuses compagnies, dont Air France, Icelandair, Air Europa ou encore Delta Air Lines. La compagnie aérienne russe fait partie de l’alliance SkyTeam depuis 2006. Avec une vingtaine de membres, SkyTeam est l’une des principales alliances aériennes au monde.
