Avis des voyageurs
Note globale
7,4
Bien
Basé sur 34 avis
Note générale
7,4
Embarquement
6,9
Confort
7,7
Équipage
8,2
Divertissements
6,5
Restauration
7,6
Infos Air Austral
| Code IATA | UU |
|---|---|
| Itinéraires | 47 |
| Itinéraire le plus populaire | Port-Louis Aéroport international Sir-Seewoosagur-Ramgoolam à Saint Denis la Réunion Roland Garros |
| Aéroports desservis | 21 |
| Aéroport le plus populaire | Saint Denis la Réunion Roland Garros |
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,6
Points positifs : Great food, friendly crew
Points négatifs : Late boarding wasn’t announced. Ran out of several drink items on flight
avis de
-
7,3
Points négatifs : More announcements about lateness of departure. Less breakable plastic glasses. Passing water out more e often. Better coffee- it was very weak. Better movie selection
avis de
-
7,3
Delayed Twice
Points positifs : Crew was very pleasant and efficient.
Points négatifs : Informed the day before via an email from the site that the flight was delayed. Arrived at airport on time, checked in. Once at the gate we all waited to board. Boarding time came and went with no information. Everyone waited. No information was announced and no one was at the gate. After waiting for over an hour with everyone in confusion, boarding was announced. No information, no acknowledgement.
avis de
-
4,0
HiFly flights very bad
Points positifs : Air Austral ok
Points négatifs : When your company proposes flight which goes through Thailand, it should be clearly advised that there will be a visa that needs to be bought while going through the Thai immigrations, we spent around 14,000 Thai Bhats while incoming and outgoing. Very dictative country, I will never ever fly again through Thailand with Air Austral, I would prefer paying another Rs.10,000 to emirates and have a better service. The Hifly company that operated the flights from RUN to BKK and back, was a disaster, very uncomfortable and really bad service.
avis de
-
6,0
ok
Points positifs : ok
Points négatifs : very short flight
avis de
-
8,6
Delayed But Nice Flight
Points positifs : Crew and service were top rate.
Points négatifs : Flight delayed over an hour. There was little information passed along within the airport. Boarding/manifest at the gate was a madhouse with no order or flight class boarding. This was surpassed at Reunion by the mobs crowding to get their visas.
avis de
-
8,0
Vraiment très bien
Points positifs : Les repas sont très qualitatifs, Les films proposés sont nombreux et variés, Le confort est meilleur que d'autre compagnie pour le même prix et la même classe. (Classe loisir chez air Austral). Disponibilité des hôtesses de l'aire
Points négatifs : Retard au décollage mais dû à l'installation en dernière minute d'une civière
avis de
-
8,0
Très bonne découverte
Points positifs : Le staff est accueillant et aimable. Les avions sont bien entretenus et récents.
Points négatifs : RAS
avis de
-
8,8
the flight was over 3 hours later
Points négatifs : To learn that the flight was over 3 hours later was a problem for different reasons : - what to do in a airport during 3 hours ? - we arrived in St Denis at 11:10 pm, + luggage time so nobody could come to pick us
avis de
-
6,6
Points positifs : Food and service are above usual airline standard.
Points négatifs : Both directions transit/transfer at Reunion/St. Denis was a joke. This is more the fault of the airport than Air Austral. The security facilities are inadequate and slow, staff unfriendly ... consequently the transfer can never be made in time and departure is delayed. After all of that you get back on same aircraft !!! why not leave passengers flying onwards to Johannesburg (Mauritius) on the plane ... as I have experienced with many other airlines.
avis de
-
7,6
Bit delayed (but expected), professional courteous service
Points positifs : Staff was nice. Worked to make sure we were seated in a way that helped us stay together. Plenty of space. Courteous staff.
Points négatifs : Flight was delayed leaving Antananarivo. Flight arrived slightly late to Port Louis (Mauritius). Wanted to get food at airport in Reunion as we got to Reunion at 8:25 pm and had left home (to get to airport in Antananarivo at 2:30 pm, were only served a small snack on flight - it was only 1 hour long), but there was no ATM in the terminal and the only place serving food did not accept international credit cards.
avis de
-
6,6
Good once in the air, website, online check-in and boarding poor.
Points négatifs : Online check-in - boarding pass for 2nd leg Saint-Denis - Port Louis could be issued, but not for 1st leg ?? Boarding - confusing - boarding pass issued stated 14:45 as boarding time when this was in fact scheduled departure time. Plane eventually departed 20 mins late.
avis de
-
4,0
Not much to like or recommend - St. Denis airport transfer a joke!
Points négatifs : Arrived 20 - 25 minutes late on connecting flight Air Austral from Johannesburg. But the real problem is transfer at St. Denis - worst ever encountered. There is only one security station in a cramped stuffy area ... staffed by 8 slow, useless and unfriendly people. The technology must be outdated, because although your cabin bag, laptop case etc. is scanned, before scanning every bottle (no matter how small ... even 50ml or 100ml), makeup etc. is manually searched for then taken by hand and scanned in a separate device. Also any duty-free in a sealed pouch is taken, opened, then re-packed in a new IDENTICAL pouch and sealed !!!aaarrrrggggh?? Do this x 100 passengers (all travelling to Port Louis from Johannesburg via Saint Denis) and your Air Austral scheduled 1 hour transfer time is a joke ... with this frustrating process they need 2.5 hours minimum. Coupled with Air Austral late arrival of 20 minutes departed about 80 minutes late. The joke of it is the plane from Saint Denis to Port Louis is the same plane as used for Johannesburg - Saint Denis leg ... so why disembark the 90% passengers going to Port Louis at all ... leave them on the plane and only disembark those few for Saint Denis.
avis de
-
9,6
Points positifs : Air Austral is a great airline providing top quality service
avis de
-
8,6
Points positifs : le professionnalisme de l'équipage
Points négatifs : pas assez de place entre les sièges
avis de
-
10,0
Points positifs : everything
Points négatifs : too little of ethanol on board (nothing)
avis de
-
2,0
Points négatifs : Cela fait la deuxième fois que mon vol retour a été détourné vers l'aéroport de Roland Garros (au nord de l'île ) au lieu de Pierrefonds au sud.J'habite à Cilaos et avec un vol de 18H20 pris à Maurice, je rentre chez moi à 22H au lieu de 20H. La première fois avec 7H de retard, on devait me rembourser 50€ mais une fois à l'agence on me dit que non. Roland
avis de
-
2,0
Flight cancelled without advanced notice
Points négatifs : Disappointing
avis de
-
8,0
Vol 974 dans cet avion là agreable
Points positifs : Les sieges et les nouveaux ecrans qui permettent de charger ses appareils electriques.
Points négatifs : Aimerai avoir un marche pied pour caller ses pieds.
avis de
-
6,0
Pas mal
Points positifs : Pas mal
Points négatifs : Très petit escalier
avis de
-
9,6
Points positifs : Air conditionné Austral est une excellente compagnie aérienne qui fournit un service de qualité
avis de
-
10,0
Points positifs : Tout
Points négatifs : Trop peu d'éthanol à bord (gratuitement)
avis de
-
9,6
Points positifs : Great food, friendly crew
Points négatifs : Late boarding wasn’t announced. Ran out of several drink items on flight
avis de
-
8,6
Delayed But Nice Flight
Points positifs : Crew and service were top rate.
Points négatifs : Flight delayed over an hour. There was little information passed along within the airport. Boarding/manifest at the gate was a madhouse with no order or flight class boarding. This was surpassed at Reunion by the mobs crowding to get their visas.
avis de
-
8,8
the flight was over 3 hours later
Points négatifs : To learn that the flight was over 3 hours later was a problem for different reasons : - what to do in a airport during 3 hours ? - we arrived in St Denis at 11:10 pm, + luggage time so nobody could come to pick us
avis de
-
9,6
Points positifs : Air Austral is a great airline providing top quality service
avis de
-
8,6
Points positifs : le professionnalisme de l'équipage
Points négatifs : pas assez de place entre les sièges
avis de
-
10,0
Points positifs : everything
Points négatifs : too little of ethanol on board (nothing)
avis de
-
9,6
Points positifs : Air conditionné Austral est une excellente compagnie aérienne qui fournit un service de qualité
avis de
-
10,0
Points positifs : Tout
Points négatifs : Trop peu d'éthanol à bord (gratuitement)
avis de
-
7,3
Points négatifs : More announcements about lateness of departure. Less breakable plastic glasses. Passing water out more e often. Better coffee- it was very weak. Better movie selection
avis de
-
7,3
Delayed Twice
Points positifs : Crew was very pleasant and efficient.
Points négatifs : Informed the day before via an email from the site that the flight was delayed. Arrived at airport on time, checked in. Once at the gate we all waited to board. Boarding time came and went with no information. Everyone waited. No information was announced and no one was at the gate. After waiting for over an hour with everyone in confusion, boarding was announced. No information, no acknowledgement.
avis de
-
8,0
Vraiment très bien
Points positifs : Les repas sont très qualitatifs, Les films proposés sont nombreux et variés, Le confort est meilleur que d'autre compagnie pour le même prix et la même classe. (Classe loisir chez air Austral). Disponibilité des hôtesses de l'aire
Points négatifs : Retard au décollage mais dû à l'installation en dernière minute d'une civière
avis de
-
8,0
Très bonne découverte
Points positifs : Le staff est accueillant et aimable. Les avions sont bien entretenus et récents.
Points négatifs : RAS
avis de
-
6,6
Points positifs : Food and service are above usual airline standard.
Points négatifs : Both directions transit/transfer at Reunion/St. Denis was a joke. This is more the fault of the airport than Air Austral. The security facilities are inadequate and slow, staff unfriendly ... consequently the transfer can never be made in time and departure is delayed. After all of that you get back on same aircraft !!! why not leave passengers flying onwards to Johannesburg (Mauritius) on the plane ... as I have experienced with many other airlines.
avis de
-
7,6
Bit delayed (but expected), professional courteous service
Points positifs : Staff was nice. Worked to make sure we were seated in a way that helped us stay together. Plenty of space. Courteous staff.
Points négatifs : Flight was delayed leaving Antananarivo. Flight arrived slightly late to Port Louis (Mauritius). Wanted to get food at airport in Reunion as we got to Reunion at 8:25 pm and had left home (to get to airport in Antananarivo at 2:30 pm, were only served a small snack on flight - it was only 1 hour long), but there was no ATM in the terminal and the only place serving food did not accept international credit cards.
avis de
-
6,6
Good once in the air, website, online check-in and boarding poor.
Points négatifs : Online check-in - boarding pass for 2nd leg Saint-Denis - Port Louis could be issued, but not for 1st leg ?? Boarding - confusing - boarding pass issued stated 14:45 as boarding time when this was in fact scheduled departure time. Plane eventually departed 20 mins late.
avis de
-
8,0
Vol 974 dans cet avion là agreable
Points positifs : Les sieges et les nouveaux ecrans qui permettent de charger ses appareils electriques.
Points négatifs : Aimerai avoir un marche pied pour caller ses pieds.
avis de
-
4,0
HiFly flights very bad
Points positifs : Air Austral ok
Points négatifs : When your company proposes flight which goes through Thailand, it should be clearly advised that there will be a visa that needs to be bought while going through the Thai immigrations, we spent around 14,000 Thai Bhats while incoming and outgoing. Very dictative country, I will never ever fly again through Thailand with Air Austral, I would prefer paying another Rs.10,000 to emirates and have a better service. The Hifly company that operated the flights from RUN to BKK and back, was a disaster, very uncomfortable and really bad service.
avis de
-
6,0
ok
Points positifs : ok
Points négatifs : very short flight
avis de
-
4,0
Not much to like or recommend - St. Denis airport transfer a joke!
Points négatifs : Arrived 20 - 25 minutes late on connecting flight Air Austral from Johannesburg. But the real problem is transfer at St. Denis - worst ever encountered. There is only one security station in a cramped stuffy area ... staffed by 8 slow, useless and unfriendly people. The technology must be outdated, because although your cabin bag, laptop case etc. is scanned, before scanning every bottle (no matter how small ... even 50ml or 100ml), makeup etc. is manually searched for then taken by hand and scanned in a separate device. Also any duty-free in a sealed pouch is taken, opened, then re-packed in a new IDENTICAL pouch and sealed !!!aaarrrrggggh?? Do this x 100 passengers (all travelling to Port Louis from Johannesburg via Saint Denis) and your Air Austral scheduled 1 hour transfer time is a joke ... with this frustrating process they need 2.5 hours minimum. Coupled with Air Austral late arrival of 20 minutes departed about 80 minutes late. The joke of it is the plane from Saint Denis to Port Louis is the same plane as used for Johannesburg - Saint Denis leg ... so why disembark the 90% passengers going to Port Louis at all ... leave them on the plane and only disembark those few for Saint Denis.
avis de
-
2,0
Points négatifs : Cela fait la deuxième fois que mon vol retour a été détourné vers l'aéroport de Roland Garros (au nord de l'île ) au lieu de Pierrefonds au sud.J'habite à Cilaos et avec un vol de 18H20 pris à Maurice, je rentre chez moi à 22H au lieu de 20H. La première fois avec 7H de retard, on devait me rembourser 50€ mais une fois à l'agence on me dit que non. Roland
avis de
-
2,0
Flight cancelled without advanced notice
Points négatifs : Disappointing
avis de
-
6,0
Pas mal
Points positifs : Pas mal
Points négatifs : Très petit escalier
avis de
Suivi des vols
Itinéraires proposés par Air Austral
Itinéraires populaires
Vol
Origine
Destination
dim.
lun.
mar.
mer.
jeu.
ven.
sam.
D
L
M
M
J
V
S
5612
Paris
CDG
Aix en Provence
QXB
5100
Paris
CDG
Lille
XDB
5512
Paris
CDG
Alixan
XHK
5800
Paris
CDG
Reims
XIZ
5530
Paris
CDG
Montpellier
XPJ
5622
Paris
CDG
Marseille
XRF
5820
Paris
CDG
Strasbourg
XWG
5504
Paris
CDG
Lyon
XYD
5814
Paris
CDG
Louvigny
XZI
5600
Paris
CDG
Avignon
XZN
5520
Paris
CDG
Nîmes
ZYN
5904
Paris
CDG
Bruxelles
ZYR
5617
Aix en Provence
QXB
Paris
CDG
5101
Lille
XDB
Paris
CDG
5513
Alixan
XHK
Paris
CDG
5803
Reims
XIZ
Paris
CDG
5531
Montpellier
XPJ
Paris
CDG
5621
Marseille
XRF
Paris
CDG
5821
Strasbourg
XWG
Paris
CDG
5503
Lyon
XYD
Paris
CDG
5811
Louvigny
XZI
Paris
CDG
5605
Avignon
XZN
Paris
CDG
5523
Nîmes
ZYN
Paris
CDG
5903
Bruxelles
ZYR
Paris
CDG
256
Moroni
HAH
Saint Denis
RUN
255
Saint Denis
RUN
Moroni
HAH
275
Dzaudzi
DZA
Saint Denis
RUN
977
Dzaudzi
DZA
Paris
CDG
888
Bangkok
BKK
Saint Denis
RUN
276
Saint Denis
RUN
Dzaudzi
DZA
887
Saint Denis
RUN
Bangkok
BKK
976
Paris
CDG
Dzaudzi
DZA
975
Saint Denis
RUN
Paris
CDG
104
Saint Denis
RUN
Port-Louis
MRU
109
Port-Louis
MRU
Saint Denis
RUN
974
Paris
CDG
Saint Denis
RUN
5422
Paris
CDG
Poitiers
XOP
5432
Paris
CDG
Tours
XSH
5402
Paris
CDG
Bordeaux
ZFQ
5203
Nantes
QJZ
Paris
CDG
5202
Paris
CDG
Nantes
QJZ
5232
Paris
CDG
Angers
QXG
5306
Paris
CDG
Rennes
ZFJ
5242
Paris
CDG
Le Mans
ZLN
5233
Angers
QXG
Paris
CDG
5427
Poitiers
XOP
Paris
CDG
5435
Tours
XSH
Paris
CDG
5305
Rennes
ZFJ
Paris
CDG
5403
Bordeaux
ZFQ
Paris
CDG
5241
Le Mans
ZLN
Paris
CDG
555
Saint Denis
RUN
Toamasina
TMM
556
Toamasina
TMM
Saint Denis
RUN
738
Chennai
MAA
Saint Denis
RUN
558
Antsiranana
DIE
Toamasina
TMM
119
Port-Louis
MRU
Saint-Pierre
ZSE
204
Nosy Be
NOS
Saint Denis
RUN
203
Saint Denis
RUN
Nosy Be
NOS
557
Toamasina
TMM
Antsiranana
DIE
118
Saint-Pierre
ZSE
Port-Louis
MRU
Aéroports populaires desservis par Air Austral
- Aéroport Saint Denis la Réunion Roland Garros (RUN)
- Aéroport Port-Louis Aéroport international Sir-Seewoosagur-Ramgoolam (MRU)
- Aéroport Paris Charles-de-Gaulle (CDG)
- Aéroport Dzaudzi Dzaoudzi-Pamandzi (DZA)
- Aéroport Antananarivo Aéroport Intl d'Ivato (Tananarive) (TNR)
- Aéroport Nosy Be Fascene (NOS)
- Aéroport Saint-Pierre Pierrefonds (ZSE)
- Aéroport Marseille-Provence (MRS)
- Aéroport Toamasina Tamatave (TMM)
- Aéroport Johannesbourg Johannesburg Intl (Jan Smuts) (JNB)
- Aéroport Bangkok Suvarnabhumi et autres aéroports (BKK)
- Aéroport Moroni Aéroport Intl Prince Said Ibrahim (ex Aéroport Hahaya) (HAH)
- Aéroport Pointe La Rue Seychelles Intl (SEZ)
- Aéroport Aéroport Intl de Chennai (MAA)
- Aéroport Nairobi Aéroport Intl Jomo Kenyatta (NBO)
Coordonnées de Air Austral
- UU Code IATA
- 01 41 92 01 32 Appeler
- air-austral.com Consulter
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