Icelandair (FI)
| Code IATA | FI |
|---|---|
| Itinéraires | 78 |
| Itinéraire le plus populaire | Reykjavik (Keflavik Intl airport) à Copenhague Kastrup |
| Aéroports desservis | 40 |
| Aéroport le plus populaire | Reykjavik (Keflavik Intl airport) |
Points positifs : My seat cushion was out of alignment so not great. But I like the two side seat configuration.
Points négatifs : Boarding is a zoo. Board by row. It’s faster.
Points négatifs : IcelandAir was completely uncooperative when we had to cancel our trip due to uncertainty about corona virus travel restrictions. The only option was to rebook within a 6-month period with a change fee or to pay for flights that we didn’t take.
Points positifs : I liked the northern lights look after boarding upon introduction of the captain and crew members. Everyone was super personal and uninformed looked great. The best part was when they started boarding from the last row, which is the most logical and efficient way to do it
Points positifs : Icelandair crew were very hospitable and accompodating
Points négatifs : I have never sat in such a narrow seat. Literally could not put my hand down the side to pull out my seat belt. Two days later I still have sores from where the side of the seats hit my hips.
Did not even provide complimentary peanuts.
Points positifs : Fast boarding and on time
Points positifs : That I got to visit a place as mystical as Iceland for such a low and affordable flight. My departure flight with Iceland Air was on time and although the return was a bit tardy the company did an excellent job with being transparent.
Points négatifs : The flight crew could have been a bit more polite
Points positifs :
Got assisted to the plane by airport staff as I was in a wheelchair
Points négatifs :
Food on board was awful. Ordered hamburger but not availabe having already pre paid. Pizza was poor quality and had no taste. Range of food disappointing
Points négatifs : Took far too long for drinks service into the flight. Almost 2 hours in before drinks came around to me
Points positifs : Love the 757 fleet of Icelandair. Professional crew.
Points négatifs : Every flight was late and no effort to do anything about it. Flying in the mid 400’s turned a 1hr 40min layover into a run for the connection. Far be it to use more fuel to deliver on your schedule. I’ve been on too many flights where the pilot found the gas pedal to make up for things on the ground to not think this is Icelandair policy and therefore will have a good chance of happening to me again with them.
Points positifs : AOK!
Points positifs : Good experience overall, no issues at all
Points positifs : No legroom
Points négatifs : More legroom and snacks offered
Points positifs : Seat was comfortable, enough entertainment, staff is super nice
Points négatifs : I was surprise that we were given food (i.e. sandwich) and blanket on the way to Iceland flight 614, but not on the way from Iceland flight 615. Still don't understand why
Points positifs : Crew and pilots were amazing. Very comfortable flight.
Points négatifs : Cabin was a little to warm.
Points négatifs : No internet as described. Little leg room. Small seats
Points positifs : The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch.
Points négatifs : On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination.
Points négatifs : Food options
Points négatifs : Food options
Points négatifs : It was too warm. The air above was not cool
Points négatifs : Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay
Points positifs : Clean
Points négatifs : Better organized boarding
Snacks (only via purchase)
Points négatifs : Another no go!
Points négatifs : If the flight actually left! It was canceled for a reason that was not given. I was rebooked the next day on another airline. Lost a whole day.
Points positifs : On time. Good entertainment.
Points négatifs : No free food, limited beverage service, pushy crew.
Points positifs : Was on time.
Points négatifs : Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom.
Points positifs : Crew was great, everything was timely and efficient.
Points négatifs : Even the layover was good. Seeing the northern lights from.the plane was spectacular
Points positifs : Boarding
Points négatifs : Food
Points positifs : Long flight, the pillows and heavier blankets were a nice welcome. Pretty empty flight on the way to Iceland so everyone was allowed to stretch out.
Points positifs : Everything was on time, crew was professional, flight was really pleasant
Points négatifs : Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.
Points positifs : The getting Paris France with no delay was great! The crews where nice and the check in with quick.
Points négatifs : If the airline can offer more food selections for customers who fly on economy class that would of been a plus.
Points positifs : I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.
Points négatifs : I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!
Points positifs : Seats not that good need softer seates for long
haul flights
Points négatifs : Dissapointed that my flight info screen does not
rotate and update the screenshots like they used
Points positifs : Crew are great. Very professional.
Points négatifs : Can’t complain.
Points négatifs : More comfortable seats
Points positifs : Great entertainment options
Points négatifs : No internet from Chicago to Iceland didn't help
Points positifs : The crew was very nice.
Points négatifs : I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.
Points négatifs : They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.
Points négatifs : Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing.
Points positifs : Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.
Points négatifs : Nothing,
Points négatifs : You have to pay for your food. What’s up with that?
Points négatifs : It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip.
But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient.
Points positifs : The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.
Points négatifs : Tv unit was broken in my seat.
Points positifs : crew was verry good
Points négatifs : more pading for the seats
Points positifs : Yes-yes
Points négatifs : All good
Points positifs : Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.
Points positifs : Crew was very nice, efficient
Points négatifs : Boarding in Iceland
Points négatifs : Warm bus for the transfer from one plane to the next
Points négatifs : Warm bus for the transfer from one plane to the next!
Points positifs : Arrived safely
Points négatifs : Warm bus at the Reykjavik airport
Points négatifs : The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.
Points positifs : Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane
Points négatifs : Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation
Points positifs : They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.
Points négatifs : My TV didn’t work - long flight to have no screen access.
Points positifs : The price
Points négatifs : Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.
Uniquement en anglais
Points positifs : La rapidité du vol
Points négatifs : Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas.
Points positifs : Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.
Points négatifs : They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.
Points positifs : The crew was very attentive. They constantly made sure we were hydrated and comfortable.
Points positifs : The overall experience was okay, no food service and seats were not super comfy.
Points négatifs : More leg space for a long flight and free snacks.
Points positifs : In general everything is very good- clean, professional, friendly.
Points négatifs : I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.
Filiale du groupe Icelandair Group, Icelandair est la compagnie aérienne nationale d’Islande qui opère ses vols depuis son hub à l’aéroport international Keflavik-Reykjavik. L’Islande possède cet avantage de constituer l’escale parfaite pour les vols transatlantiques : par conséquent, sa compagnie aérienne dessert un peu moins de cinquante destinations dans une dizaine de pays situés des deux côtés de l’océan Atlantique, en Europe et en Amérique.
Icelandair possède un large choix de tarifs différents, 5 au total, qui permettent d’adapter au mieux vos besoins à son prix. Le service le plus haut de gamme est donné avec le tarif Saga Premium Flex grâce auquel vous pouvez bénéficier d’un embarquement et d’un enregistrement prioritaires, ainsi que d’un siège plus confortable avec des repas gratuits et du Wi-Fi en gate-to-gate. Le tarif Flex, présent aussi pour le Premium Flex, permet de changer et de se faire rembourser vos billets à tout moment.
La différence entre l’Economy Standard et l’Economy Light repose surtout sur les services à bord : le premier tarif permet d’avoir une sélection de boissons chaudes gratuites tout au long du vol, et également de réserver son siège pour être à côté de vos amis ou de votre famille.
Enfin, concernant la politique pour les bagages, Icelandair permet également de répondre au plus près de vos envies et de vos besoins. La formule la moins chère, l’Economy Light, permet d’emporter avec soi un bagage cabine de 10 kg maximum ainsi que d’autres effets personnels. Alors que la Saga Premium Flex vous autorise à enregistrer en plus deux valises de 32 kg chacune.
