Icelandair (FI)
| Code IATA | FI |
|---|---|
| Itinéraires | 80 |
| Itinéraire le plus populaire | Reykjavik (Keflavik Intl airport) à Copenhague Kastrup |
| Aéroports desservis | 41 |
| Aéroport le plus populaire | Reykjavik (Keflavik Intl airport) |
Points positifs : Crew was very nice, efficient
Points négatifs : Boarding in Iceland
Points négatifs : Warm bus for the transfer from one plane to the next
Points négatifs : Warm bus for the transfer from one plane to the next!
Points positifs : Arrived safely
Points négatifs : Warm bus at the Reykjavik airport
Points négatifs : The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.
Points positifs : Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane
Points négatifs : Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation
Points positifs : They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.
Points négatifs : My TV didn’t work - long flight to have no screen access.
Points positifs : The price
Points négatifs : Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.
Uniquement en anglais
Points positifs : La rapidité du vol
Points négatifs : Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas.
Points positifs : Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.
Points négatifs : They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.
Points positifs : The crew was very attentive. They constantly made sure we were hydrated and comfortable.
Points positifs : The overall experience was okay, no food service and seats were not super comfy.
Points négatifs : More leg space for a long flight and free snacks.
Points positifs : In general everything is very good- clean, professional, friendly.
Points négatifs : I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.
Points négatifs : My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me.
The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart).
I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once.
Points négatifs : Better entertainment
Points négatifs : The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.
Points négatifs : I wish there would have been a meal included with the flight.
Points positifs : The crew was very nice and helpful.
Points négatifs : I wish that a snack or small meal were included with the flight.
Points positifs : Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.
Points négatifs : My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight
Points négatifs : Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient
Points positifs : Crew was nice, space was tight.
Points négatifs : Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.
Points positifs : Everything was very good except that it would be nice to include a small free snack with the drink, ie. Pretzels.
Points négatifs : The worst part was that we waited an hour for our luggage afterwards. This caused us to almost miss our ferry connection (last one of the day). Also when we finally got our luggage it was soaking wet (I had a backpack and my clothes inside was wet!) so clearly the luggage had been standing out in the rain for quite some time.
Points négatifs : First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.
Points positifs : Flights arrived on time
Points négatifs : Lousy crew at checkin gate, and on plane, they try and charge you for everything
Points positifs : Flights were on time
Points négatifs : Crews were rude, no free snacks, they even charge you for headphones
Points positifs : I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.
Points négatifs : On one leg my entertainment screen didn’t work.
Points positifs : Price is lower than other airlines. Cabin crew service is usually good.
Points négatifs : If you have a seat at the front of the economy class cabin you have to go all the way aft to get to the toilets and galley, but at some point in the flight I was barred by a cabin crew member and told to go up front through the first class cabin. It would have been nice to know that option was available or required.
Points négatifs : Weather did not cooperate, not airlines fault....
Points positifs : Lots of entertainment options, great price
Points négatifs : It may be standard these days, but it's hard to be on a six-hour flight and not get any free food. You have to pay for everything except for juice, water, and sodas.
Points négatifs : The first class seats need updating
Points positifs : The crew is very nice.
Points négatifs : I was cold and I didn’t have a blanket. They should have at least one blanket per seat available. Most of the people had blankets but some didn’t.
Points positifs : Amazing Crew, great service, seats, entertainment...
Points négatifs : Nothing
Points négatifs : After paying for 2 seats next to each other, Iceland Air decided to change the aircraft and reboked us on regular seats. I am 6ft6 with bad back therefore booked the extra legroom seats and want to have my wife next to me to assist me with putting the carry-on lugage up in the spaces above. We ended up sitting 3 seats apart, I was in the extra legroom seat but in a middle seat,so I could not put my feet in the isle to prevent leg cramps. When we boarded the flight from Reykjavik to Boston I notified the stewardess and she assured she would help, but I never saw her again and no one came to our help. Also when we entered the REK airport after flying from Amsterdam we were not notified to keep our passport on us, as we needed to go tru another checkpoint. My wife had our pasports and went to check some shops, while I was reading a newspaper. After noticing that I could not go to the boarding area for our next flight, I was able to locate my wife and we barely made it to the gate in time.
Points négatifs : Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.
Points positifs : the seat was comfortable, the cabin temp was perfect, and the views were incredible
Points négatifs : The plane was extremely hot I was sweating the entire trip. Also this was a red eye flight and I would have preferred they keep the lights off for the entire trip.
Points positifs : The crew were very nice and helpful.
Points négatifs : Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep.
Points négatifs : Plane was late. Boarding was confused (they announced and sent a test of a gate change but then had some of us board from the original gate. There was a lengthy delay after boarding. We sat on tarmac for 1/2 hour or more. People stressed due to short connection times in Iceland. Pilot made up most of the time by going faster so that was nice. But chaotic and running thru terminal and then customs in order to make it to connecting flight, Were put on a bus (about 30 people) to the plane which had already pulled away and was on tarmac.
Points négatifs : Delays all over the place. My flights, other peoples flights. Did not meet one satisfied iceland air customer.
Redeemed Themselves
Points positifs : My flight going to London was a train wreck...missed connecting flight, awful service and charged extra for a backpack that was called ”oddly shaped.” However, the return flight was the exact opposite, amazing service, free check-in because of my experience earlier and upgraded seating. I appreciate that they corrected what had gone wrong. Nicely done!
Points négatifs : Flight delayed which made connections nerve wracking
Points positifs : Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going.
Points négatifs : The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after.
Points positifs : Crew efficient and friendly.
Points négatifs : For tall people there are few comfortable flights
Points positifs : The crew ok. Seats not comfortable
Points négatifs : Serve snacks at least on trans-atlantic flights.
1 Bottled Water & Missed Flight
Points négatifs : They served 1 bottled water the whole 5 hour flight. They charged me $90 for having a backpack instead of a suitcase due to it being a “funny size.” Finally, they didn’t hold the connecting flight even though we were only 20 minutes late.
Points positifs : I liked the timeliness of the luggage. Portions of food.
Points négatifs : I would never fly Icelandair business class again. It does not compare to most other airlines. They amenities and options were definitely lacking.
Points positifs : Crew great. Seats were tough.
Points négatifs : Nothing they could have done but screaming baby for hours was.most unpleasant
Points positifs : No food served in economy on a transatlantic flight!! Who even knew that was possible? Surly flight attendants.
Points négatifs : See previous reply
Points positifs : The crew tried to be helpful and the flight was on time and uneventful.
Points négatifs : Having purchased our 2 tickets together at one time months before the flight, it was very upsetting that we were placed in two different rows away from each other for a longer, international flight.
Points positifs : The crew was amazing. The flight was easy and non-eventful. We felt like it was a good value for the money.
Points négatifs : The seats were a bit tight and close to each other!
Points positifs : flight was fine.
Points négatifs : very disappointed Iceland Air is charging $95 for 1 piece of luggage. This is making me rethink the "deal" because it added $190 to the cost of the flight.
Points négatifs : More choices in the meals for purchase
Points positifs : Again... we didn't crash. That was nice.
Points négatifs : There was a bit more leg room compared to the previous 5.5h flight. But my knees are absolutely damaged after a total of 8h in these sardine cans.
Points positifs : That we didn't crash
Points négatifs : There should be food, or at least a snack, on a 5.5h flight. Also the seats are extremely small. I barely fit into normal coach seats, but with my 6'7" (200cm) I was extremely uncomfortable in these tiny seats.
Points positifs : Our crew were wonderful - attentive, very pleasant, and helpful. The cod was very good and I enjoyed my meal. The seats wer comfortable. I also enjoyed the Icelandic movie "Let Me Fall".
Points négatifs : For an 8-hour flight, it would have been nice to have more of a foot rest; something that would raise my legs more. However, the seats were comfortable.
Points négatifs : We paid extra for an exit row with more leg room and were moved to a standard seat. We were also separated from the rest of our party. We spoke to the help desk to try and resolve the issue they told us the seats we were moved to also had extra room but when we boarded the plane this was not true.
Points positifs : ok
Points négatifs : better food choices
Points positifs : Crew was very nice, efficient
Points négatifs : Boarding in Iceland
Points positifs : The crew was very attentive. They constantly made sure we were hydrated and comfortable.
Points négatifs : I wish there would have been a meal included with the flight.
Points positifs : The crew was very nice and helpful.
Points négatifs : I wish that a snack or small meal were included with the flight.
Points positifs : Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.
Points négatifs : The first class seats need updating
Points positifs : Amazing Crew, great service, seats, entertainment...
Points négatifs : Nothing
Points positifs : the seat was comfortable, the cabin temp was perfect, and the views were incredible
Redeemed Themselves
Points positifs : My flight going to London was a train wreck...missed connecting flight, awful service and charged extra for a backpack that was called ”oddly shaped.” However, the return flight was the exact opposite, amazing service, free check-in because of my experience earlier and upgraded seating. I appreciate that they corrected what had gone wrong. Nicely done!
Points positifs : Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going.
Points négatifs : The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after.
Points positifs : Crew great. Seats were tough.
Points négatifs : More choices in the meals for purchase
Points positifs : Our crew were wonderful - attentive, very pleasant, and helpful. The cod was very good and I enjoyed my meal. The seats wer comfortable. I also enjoyed the Icelandic movie "Let Me Fall".
Points négatifs : For an 8-hour flight, it would have been nice to have more of a foot rest; something that would raise my legs more. However, the seats were comfortable.
Points négatifs : Warm bus for the transfer from one plane to the next
Points négatifs : Warm bus for the transfer from one plane to the next!
Points positifs : Arrived safely
Points négatifs : Warm bus at the Reykjavik airport
Points positifs : They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.
Points négatifs : My TV didn’t work - long flight to have no screen access.
Points positifs : The price
Points négatifs : Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.
Uniquement en anglais
Points positifs : La rapidité du vol
Points négatifs : Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas.
Points positifs : Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.
Points positifs : The overall experience was okay, no food service and seats were not super comfy.
Points négatifs : More leg space for a long flight and free snacks.
Points positifs : In general everything is very good- clean, professional, friendly.
Points négatifs : I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.
Points négatifs : Better entertainment
Points négatifs : My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight
Points positifs : Everything was very good except that it would be nice to include a small free snack with the drink, ie. Pretzels.
Points négatifs : The worst part was that we waited an hour for our luggage afterwards. This caused us to almost miss our ferry connection (last one of the day). Also when we finally got our luggage it was soaking wet (I had a backpack and my clothes inside was wet!) so clearly the luggage had been standing out in the rain for quite some time.
Points positifs : I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.
Points négatifs : On one leg my entertainment screen didn’t work.
Points négatifs : Weather did not cooperate, not airlines fault....
Points positifs : Lots of entertainment options, great price
Points négatifs : It may be standard these days, but it's hard to be on a six-hour flight and not get any free food. You have to pay for everything except for juice, water, and sodas.
Points positifs : The crew is very nice.
Points négatifs : I was cold and I didn’t have a blanket. They should have at least one blanket per seat available. Most of the people had blankets but some didn’t.
Points négatifs : Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.
Points négatifs : Flight delayed which made connections nerve wracking
Points positifs : The crew ok. Seats not comfortable
Points négatifs : Serve snacks at least on trans-atlantic flights.
Points négatifs : Nothing they could have done but screaming baby for hours was.most unpleasant
Points positifs : The crew was amazing. The flight was easy and non-eventful. We felt like it was a good value for the money.
Points négatifs : The seats were a bit tight and close to each other!
Points négatifs : The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.
Points positifs : Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane
Points négatifs : Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation
Points négatifs : They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.
Points négatifs : My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me.
The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart).
I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once.
Points négatifs : The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.
Points négatifs : Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient
Points positifs : Crew was nice, space was tight.
Points négatifs : Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.
Points négatifs : First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.
Points positifs : Flights arrived on time
Points négatifs : Lousy crew at checkin gate, and on plane, they try and charge you for everything
Points positifs : Flights were on time
Points négatifs : Crews were rude, no free snacks, they even charge you for headphones
Points positifs : Price is lower than other airlines. Cabin crew service is usually good.
Points négatifs : If you have a seat at the front of the economy class cabin you have to go all the way aft to get to the toilets and galley, but at some point in the flight I was barred by a cabin crew member and told to go up front through the first class cabin. It would have been nice to know that option was available or required.
Points négatifs : After paying for 2 seats next to each other, Iceland Air decided to change the aircraft and reboked us on regular seats. I am 6ft6 with bad back therefore booked the extra legroom seats and want to have my wife next to me to assist me with putting the carry-on lugage up in the spaces above. We ended up sitting 3 seats apart, I was in the extra legroom seat but in a middle seat,so I could not put my feet in the isle to prevent leg cramps. When we boarded the flight from Reykjavik to Boston I notified the stewardess and she assured she would help, but I never saw her again and no one came to our help. Also when we entered the REK airport after flying from Amsterdam we were not notified to keep our passport on us, as we needed to go tru another checkpoint. My wife had our pasports and went to check some shops, while I was reading a newspaper. After noticing that I could not go to the boarding area for our next flight, I was able to locate my wife and we barely made it to the gate in time.
Points négatifs : The plane was extremely hot I was sweating the entire trip. Also this was a red eye flight and I would have preferred they keep the lights off for the entire trip.
Points positifs : The crew were very nice and helpful.
Points négatifs : Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep.
Points négatifs : Plane was late. Boarding was confused (they announced and sent a test of a gate change but then had some of us board from the original gate. There was a lengthy delay after boarding. We sat on tarmac for 1/2 hour or more. People stressed due to short connection times in Iceland. Pilot made up most of the time by going faster so that was nice. But chaotic and running thru terminal and then customs in order to make it to connecting flight, Were put on a bus (about 30 people) to the plane which had already pulled away and was on tarmac.
Points négatifs : Delays all over the place. My flights, other peoples flights. Did not meet one satisfied iceland air customer.
Points positifs : Crew efficient and friendly.
Points négatifs : For tall people there are few comfortable flights
1 Bottled Water & Missed Flight
Points négatifs : They served 1 bottled water the whole 5 hour flight. They charged me $90 for having a backpack instead of a suitcase due to it being a “funny size.” Finally, they didn’t hold the connecting flight even though we were only 20 minutes late.
Points positifs : I liked the timeliness of the luggage. Portions of food.
Points négatifs : I would never fly Icelandair business class again. It does not compare to most other airlines. They amenities and options were definitely lacking.
Points positifs : No food served in economy on a transatlantic flight!! Who even knew that was possible? Surly flight attendants.
Points négatifs : See previous reply
Points positifs : The crew tried to be helpful and the flight was on time and uneventful.
Points négatifs : Having purchased our 2 tickets together at one time months before the flight, it was very upsetting that we were placed in two different rows away from each other for a longer, international flight.
Points positifs : flight was fine.
Points négatifs : very disappointed Iceland Air is charging $95 for 1 piece of luggage. This is making me rethink the "deal" because it added $190 to the cost of the flight.
Points positifs : Again... we didn't crash. That was nice.
Points négatifs : There was a bit more leg room compared to the previous 5.5h flight. But my knees are absolutely damaged after a total of 8h in these sardine cans.
Points positifs : That we didn't crash
Points négatifs : There should be food, or at least a snack, on a 5.5h flight. Also the seats are extremely small. I barely fit into normal coach seats, but with my 6'7" (200cm) I was extremely uncomfortable in these tiny seats.
Points négatifs : We paid extra for an exit row with more leg room and were moved to a standard seat. We were also separated from the rest of our party. We spoke to the help desk to try and resolve the issue they told us the seats we were moved to also had extra room but when we boarded the plane this was not true.
Points positifs : ok
Points négatifs : better food choices
