SAS (SK)
SAS (SK)
SAS (SK)
SAS (SK)
SAS (SK)
SAS (SK)
| Code IATA | SK |
|---|---|
| Itinéraires | 569 |
| Itinéraire le plus populaire | Oslo-Gardermoen à Trondheim (Vaernes) |
| Aéroports desservis | 123 |
| Aéroport le plus populaire | Oslo-Gardermoen |
Points positifs : Swedish lady good, Spanish lady not as much.
Points négatifs : Spanish lady.
Points positifs : Crew was very friendly and helpful. Entertainment had plenty of choices.
Points négatifs : The seats were very hard. It was very uncomfortable sitting that long I’m those seats
Points positifs : No
Points négatifs : Everything
Points négatifs : Helpful flight attendant, kind check in attendant
Points négatifs : Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline.
Points positifs : The crew was fine. The seats in the A330 are the worst only to be made worse by NO legroom. Very uncomfortable airplane. The flight crew also closes the rear bathroom off during most of the flight, I am assuming so they can use....
Points négatifs : Only serving beef as meal in economy was not great. A choice would be better.
Points négatifs : Meal choices - only serving beef in economy was not great.
Points positifs : To reach the goal.
Points négatifs : Food. Time.
Points négatifs : Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,
Points positifs : Crew was good, especially from Beijing to Copenhagen
Points négatifs : The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket.
Points positifs : Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea.
Points positifs : crew was pleasant
Points négatifs : boarding was chaotic
Points négatifs : The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me.
Points positifs : Yes
Points positifs : Row of seats to myself. Free coffee.
Points négatifs : Coffee refill.
Points positifs : The seat was not as cramped as the Greenland Airways flight preceeding this.
Points négatifs : Not having additional fees for baggage. Please disclose that as part of the ticketing.
Points négatifs : Can’t believe SAS charges for 1 piece of luggage Never experienced in all the years I’ve travelled internationally Also couldn’t accept UScredit card to buy a drink- yes you had to buy an alcoholic beverage on the flight to Europe Better to upgrade your ticket so you can check a bag and use lounge
Points négatifs : no peanuts?
Points positifs : Very enjoyable great staff,
Points négatifs : Lower prices
Points positifs : Flight was fine....
Points négatifs : ....but departure wa delayed over an hour
Points positifs : See previous note about lost bag.
Points négatifs : See previous note about lost bag.
Points positifs : First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip.
Points négatifs : Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience.
Points positifs : Nothing.
Points négatifs : Please see statement from SFO-> CPH flight.
Points positifs : My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible.
Points négatifs : SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me.
Points positifs : food good
Points négatifs : techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs.
Points positifs : comfortable plane
Points négatifs : small pastry with coffee
Points négatifs : Newer movies
Points négatifs : connection information very poor
Points négatifs : Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent.
Points positifs : SAS has what is missing in other airlines, the three P's - Pleasant, Polite, Professional.
Points négatifs : SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal.
Points positifs : Boarding process was smooth.
Points négatifs : Cramped seats, at least it was a short flight.
Points positifs : The flights and food were good. no problems there.
Points négatifs : There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago.
Points négatifs : frankfurt airport security is a nightmare
Points négatifs : No wifi
Points positifs : SAS is excellent in terms of comfort and professionalism and care from the crew.
Points négatifs : None
Points positifs : Check in was so easy.
Points positifs : The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help.
Points négatifs : More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight.
Points négatifs : at least offered free water.
Points positifs : that there was a water and a blanket on each seat!
Points négatifs : I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off.
Points positifs : Crew was very pleasant.
Points négatifs : There were no announcements at all about the delays! It was confusing and poor service.
Points positifs : Crew was amazing, flight was on time, and entertainment was available.
Points positifs : The was knowledgeable, but customer acumen sucks.
Points négatifs : The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers.
Points positifs : The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process.
Points positifs : Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!
Points négatifs : They need to serve drinks with ice! US passengers need ice in their drinks!
Points négatifs : Multiple delays. Need to offer back up flights and hold connections for delayed flights.
Points positifs : Great service. Very comfortable seat
Points positifs : Friendly crew. Good food. Uneventful flight.
Points négatifs : Flight was slightly delayed in departure.
Points positifs : Made it
Points négatifs : Nothing in particular
Points positifs : Crew was business only.
Points négatifs : More engaged crew. The
Points positifs : Left and arrived on time. Crew very efficient. Smooth flight.
Points négatifs : Everything was great!
Points positifs : the diverse amount of films
Points négatifs : the food could have been better.
Points négatifs : The food especially the second meal or snack.
Points positifs : On time. Arrive early. Smooth flight and landing.
Points négatifs : More meal options. Only chicken for dinner. I’m vegetarian.
Points positifs : Seat was comfortable. Entertainment was great. The service by the crew was great.
Points négatifs : It would have been nice if the armrest went as far back as the seat. Flying with my partner, she doesn’t sleep well on planes unless she can completely lean on me. The armrest between our seats only retracted to the upright seat level.
Points positifs : Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus.
Points positifs : The crew was very nice , and very comfortable seats .
Points négatifs : Everything was great
Points positifs : Good service
Points négatifs : That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(.
Points négatifs : Only serving beef as meal in economy was not great. A choice would be better.
Points négatifs : Meal choices - only serving beef in economy was not great.
Points négatifs : The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me.
Points positifs : Yes
Points positifs : comfortable plane
Points négatifs : small pastry with coffee
Points négatifs : connection information very poor
Points négatifs : Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent.
Points positifs : SAS has what is missing in other airlines, the three P's - Pleasant, Polite, Professional.
Points positifs : SAS is excellent in terms of comfort and professionalism and care from the crew.
Points négatifs : None
Points positifs : Check in was so easy.
Points positifs : that there was a water and a blanket on each seat!
Points négatifs : I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off.
Points positifs : Crew was amazing, flight was on time, and entertainment was available.
Points positifs : Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!
Points négatifs : They need to serve drinks with ice! US passengers need ice in their drinks!
Points positifs : Great service. Very comfortable seat
Points positifs : Friendly crew. Good food. Uneventful flight.
Points négatifs : Flight was slightly delayed in departure.
Points positifs : Made it
Points négatifs : Nothing in particular
Points positifs : Left and arrived on time. Crew very efficient. Smooth flight.
Points négatifs : Everything was great!
Points négatifs : The food especially the second meal or snack.
Points positifs : On time. Arrive early. Smooth flight and landing.
Points négatifs : More meal options. Only chicken for dinner. I’m vegetarian.
Points positifs : Seat was comfortable. Entertainment was great. The service by the crew was great.
Points négatifs : It would have been nice if the armrest went as far back as the seat. Flying with my partner, she doesn’t sleep well on planes unless she can completely lean on me. The armrest between our seats only retracted to the upright seat level.
Points positifs : Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus.
Points positifs : The crew was very nice , and very comfortable seats .
Points négatifs : Everything was great
Points positifs : Swedish lady good, Spanish lady not as much.
Points négatifs : Spanish lady.
Points positifs : Crew was very friendly and helpful. Entertainment had plenty of choices.
Points négatifs : The seats were very hard. It was very uncomfortable sitting that long I’m those seats
Points positifs : Crew was good, especially from Beijing to Copenhagen
Points positifs : Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea.
Points positifs : crew was pleasant
Points négatifs : boarding was chaotic
Points positifs : Row of seats to myself. Free coffee.
Points négatifs : Coffee refill.
Points positifs : The seat was not as cramped as the Greenland Airways flight preceeding this.
Points négatifs : Not having additional fees for baggage. Please disclose that as part of the ticketing.
Points négatifs : Can’t believe SAS charges for 1 piece of luggage Never experienced in all the years I’ve travelled internationally Also couldn’t accept UScredit card to buy a drink- yes you had to buy an alcoholic beverage on the flight to Europe Better to upgrade your ticket so you can check a bag and use lounge
Points négatifs : no peanuts?
Points positifs : Very enjoyable great staff,
Points négatifs : Lower prices
Points positifs : Flight was fine....
Points négatifs : ....but departure wa delayed over an hour
Points positifs : food good
Points négatifs : techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs.
Points négatifs : Newer movies
Points positifs : Boarding process was smooth.
Points négatifs : Cramped seats, at least it was a short flight.
Points positifs : The flights and food were good. no problems there.
Points négatifs : There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago.
Points négatifs : No wifi
Points négatifs : at least offered free water.
Points positifs : The was knowledgeable, but customer acumen sucks.
Points négatifs : The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers.
Points positifs : Crew was business only.
Points négatifs : More engaged crew. The
Points positifs : the diverse amount of films
Points négatifs : the food could have been better.
Points positifs : Good service
Points négatifs : That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(.
Points positifs : No
Points négatifs : Everything
Points négatifs : Helpful flight attendant, kind check in attendant
Points négatifs : Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline.
Points positifs : The crew was fine. The seats in the A330 are the worst only to be made worse by NO legroom. Very uncomfortable airplane. The flight crew also closes the rear bathroom off during most of the flight, I am assuming so they can use....
Points positifs : To reach the goal.
Points négatifs : Food. Time.
Points négatifs : Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,
Points négatifs : The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket.
Points positifs : See previous note about lost bag.
Points négatifs : See previous note about lost bag.
Points positifs : First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip.
Points négatifs : Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience.
Points positifs : Nothing.
Points négatifs : Please see statement from SFO-> CPH flight.
Points positifs : My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible.
Points négatifs : SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me.
Points négatifs : SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal.
Points négatifs : frankfurt airport security is a nightmare
Points positifs : The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help.
Points négatifs : More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight.
Points positifs : Crew was very pleasant.
Points négatifs : There were no announcements at all about the delays! It was confusing and poor service.
Points positifs : The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process.
Points négatifs : Multiple delays. Need to offer back up flights and hold connections for delayed flights.
