|Itinéraire le plus populaire||Varna à Sofia|
|Aéroport le plus populaire||Sofia|
Points négatifs : Staff seemed confused and would not let us seat at our assigned seats which we picked in order to accommodate our baby. Instead they put us in an even worse spot and decided to ignore the people that took out seats and left them be.
Points positifs : Small seats
Points négatifs : Flight overcrowded
Points négatifs : Them actually refunding my flight when I couldn't legally travel due to COVID lockdowns.
Points positifs : Nothing
Points négatifs : To add food and to patk the plane at the linkway
Points positifs : Everything. Food was amazing, crew was very courteous.
Points négatifs : Nothing
Points positifs : It was a direct flight to my destination
Points négatifs : Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure
Points négatifs : Too little leg room
Points négatifs : I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then?
The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for.
Points positifs : All was great and on time
Points positifs : fast trip, clean plane
Points négatifs : Was a bit different to get on a bus to take you to the actual plane
Points négatifs : ...
Points négatifs : 6 hours delay !!!!
Points positifs : Nothing. Bulgarian Airlines is a fifth world company!
Points négatifs : Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
Points négatifs : Flight was two hour delayed and I missed my connection
Points positifs : The chocolate was great!
Points négatifs : This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
Points positifs : Not much.
Points négatifs : The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
Points négatifs : There was delay of 2 hours with any notice.
Points positifs : They didn't cram us into the transport vehicle like sardines
Points négatifs : We need special assistance for my wife boarding the plane and didn't get it from Airline
Points négatifs : The plane smelt
Points positifs : Great polite and pleasant crew.
Points négatifs : Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
Points négatifs : I get my luggage two days later.
Points positifs : food was ok
Points négatifs : not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
Points négatifs : My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
Points positifs : Crew very friendly & helpful
Points négatifs : My bag did not arrive. Was not transferred from Amsterdam.
Points positifs : Quick flight, arrived just on time
Points négatifs : Very small space between the rows
Points positifs : Flight crew was kind and helpful, flight arrived on time
Points négatifs : Boarding was slow, could improve onboard services
Points positifs : Very good price and all went smoothly and on time.
Points négatifs : Having to walk to and from the plane and use a bus (no jetways)..
Being treated like cargo
Points positifs : Nothing
Points négatifs : My luggage was lost.
Points négatifs : My luggage is lost.
Missed the flight and money were not returned according to the insuran
Points négatifs : Missed the flight and company didnt returned the money according to insurance.
Points négatifs : Too small place for legs in the cabin for such a long flight. Very uncomfortable
Good experience on an empty plane
Points positifs : We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Points négatifs : Uncomfortable weared off seats and no entertainment system.
Points positifs : The sandwich looked dry, but was actually very good.
Points négatifs : Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
Points négatifs : I dident get my luggage
Points négatifs : Flight delayed with 40 minutes
Very small seats
Points négatifs : Poor food no entertainment
Flight delayed, seat spacing minimal
Points positifs : Inexpensive
Points négatifs : Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
Points négatifs : Flight has delay of 50min - technical problem. I missed other my flights
Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
Points positifs : Once on board we flu fast
Points négatifs : The flight was delayed by over 2 hours and no information was given at all.
Points négatifs : Flight was delayed two and half hours and then stupid excusing.
Points positifs : Horrible. Don't book with this ariline.
Points négatifs : Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
Points négatifs : The food was tasteless
I took vegetarian meal. No salt and pepper and was not good
Boarding took time! Staff at the gate not so nice
Points positifs : It was an excellent flight experience.
Points négatifs : Improve the sandwich?
Points positifs : The flight got me to my destination safely and on time
Points négatifs : Security and lack of snacks/drinks on the flight
Points positifs : Got me to my destination safely and on time
12 hr delay, no updates, poor communication
Points négatifs : No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
Short flight to Burgas
Points positifs : The crew was friendly, the plane was cool.
Points négatifs : Nothing
Points positifs : Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Points négatifs : The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
Points positifs : They were on time, free drink and foot no chargebo
Points négatifs : No movie screen
The flight was late
Points positifs : The crew was very nice.
Points négatifs : The check in started late, the gate was changed, the flight was late by more than an hour.
Points négatifs : Overall cleanliness of the cabin was very poor.
Points positifs : We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
Points négatifs : Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
Points positifs : - on time (even earlier) - fast and convenient boarding - nice and friendly staff
Points positifs : On time and nice crew
Points positifs : On time departure and arrival. Friendly service.
Points positifs : Check in was very fast and easy, crew was very nice and helpful
Delayed take off
Points positifs : They serve you a dandwich and water.
Points négatifs : The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
Bulgaria Air est la compagnie aérienne nationale bulgare. Elle propose plusieurs destinations domestiques et une vingtaine de destinations à l’international. Elle effectue par exemple de nombreux vols vers l’Espagne, l’Allemagne, l’Italie ou d’autres pays européens. La principale compagnie aérienne bulgare propose également des vols vers le Moyen-Orient. Sa plateforme de correspondance majeure est l’aéroport international de Sofia.
La compagnie bulgare signé des accords de partage de code avec une dizaine de compagnies aériennes dans le monde comme Air France, KLM, Air Italy ou Aeroflot. Elle a aussi conclu des ententes intercompagnies avec des partenaires tels que United Airlines, Korean Air et Gulf Air. Ces ententes permettent à ses passagers de bénéficier d’une expérience plus fluide sur certaines correspondances lors de voyage à l’international.
La compagnie aérienne fondée en 2002 propose deux types de cabines sur la majorité de ses vols. Les passagers des cabines économiques et affaires peuvent déguster une boisson chaude ou froide et une collation gratuitement lors du vol. Les voyageurs qui optent pour la classe affaires bénéficient de sièges plus spacieux. Des appareils Embraer 190, Airbus A319-100, Airbus A320-200 et Boeing 737-300 sont les principaux avions utilisés par la compagnie.
Les passagers de cabine économique peuvent transporter en cabine un accessoire personnel ou une sacoche à ordinateur portable ainsi qu’un bagage à main de 10 kg maximum. Les dimensions maximales de ce bagage à main sont de 55 cm x 40 cm x 23 cm.
La compagnie aérienne bulgare Hemus Air a fusionné avec Bulgaria Air en 2010, après avoir acquis Viaggio Air, une autre compagnie bulgare, en 2007. Ces acquisitions ont permis à Bulgaria Air d’étendre son réseau de destinations.