Trouvez un billet d’avion pas cher pour la Finlande

Points positifs : "Small plane, decent space, short flight."
Points négatifs : "Legroom."

Points négatifs : "Food was a little underwhelming for First Class."

Points négatifs : "First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation"

Points positifs : "A380 with extra legroom is great comfort"
Points négatifs : "Connection at Frankfurt airport very poor We had to run for 15 minutes to get our Singapore flight with no assistance from Lufthansa"

Points positifs : "Nothing much to say. The crew was polite, kind and professional."
Points négatifs : "nothing."

Points positifs : "The incoming pilot to Nice parked at the wrong gate and apparently, once parked, it could not be moved. So the airport had to scramble buses which made the flight depart more than an hour late. We had a 50-minute layover and Lufthansa did not hold the plane. So we got home a day late."
Points négatifs : "They could have left Nice on time, or held the plane for us in Munich."

Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"

Points positifs : "Comfort crew"
Points négatifs : "The flight was delayedgoo"

Points positifs : "Half empty plane"
Points négatifs : "Food n movies"

Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"

Points négatifs : "Retard"

Points positifs : "Ben... Je cherche encore"

Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"

Points négatifs : "Parfait rien a dire"

Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."

Points positifs : "Not much"
Points négatifs : "Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats."

Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"

Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"

Points positifs : "Très Correct"
Points négatifs : "Rien !"

Points positifs : "The flight attendants were professional, courteous, attentive, and the only parts of this experience that made this flight bearable."
Points négatifs : "My partner and I orginially selected a window and middle seat. When we boarded the plane we were switched to the two middle seats of a 4 seat row. Honouring our original requests would have made a world of difference. If Lufthansa cannot do this much then I do not want to fly with them."

Points positifs : "it’s wasnt a full flight, so that was nice"
Points négatifs : "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"

Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"

Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"

Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"

Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"

Points positifs : "Standard flight and comfort."
Points négatifs : "Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was."

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points positifs : "Nothing except the crew were very efficient and helpful"
Points négatifs : "Economy seats. No recline. THAT IS NOT BUSINESS CLASS - This is a joke! Putting an empty seat in the middle does not make it business class. Mis-leading seat image when selecting seats. Shows Buisness class large and 2X2 and Economy at 3x3. When you get on the plane it just a one large economy plane with a mark in business "Extra space for you in the middle seat". Food was cold food - no hot food on the whole plane - only hot coffee. I am not paying 4 times the amount to get economy seats that I can get and most probably get lucky and have an empty seat next to me. STAR ALLIANCE IS REALLY GOING DOWN AND LUFTHANSA IS THE WORST. Will never travel Lufthansa business class every again."

Points positifs : "Staff were very nice. Flight arrived on time."
Points négatifs : "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"

Points positifs : "rien"
Points négatifs : "les retards"

Points négatifs : "Le vol est largement en retard !!!!!"

Points positifs : "Embarquement très rapide, vol ponctuel."

Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Points négatifs : "Great airline"

Points négatifs : "Service was poor, lack of vegetarian food"

Points positifs : "It was a short, smooth flight"
Points négatifs : "I had paid extra to pick seats and they were moved without informing me prior to the flight."

Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Points négatifs : "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Points négatifs : "The gates kept changing and people were standing in line without being told how long the wait would be, or what was going on. A little challenging when you have overseas connecting flights ."

Points positifs : "The crew were helpful"
Points négatifs : "I had to pay luggage fees"

Points positifs : "Équipement de divertissement excellent. Personnel souriant"

Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."

Points positifs : "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Points négatifs : "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points positifs : "Canine crew were perfect and kind"

Points positifs : "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Points négatifs : "Nothing! Love Austrian Airlines!"

Points négatifs : "Quand on ne laisse que 5 mn pour sortir d un avion pour embarquer dans le suivant qui est à l autre bout de l aéroport .... même un champion du 100 mètres nu arriverait pas! Et voir l avion encore là avec la passerelle passagers et si on nous dit c est fini!!! Difficile à accepter!"

Points négatifs : "Un avion qui part à l heure est un avion qui arrive à l heure."

Points positifs : "Équipage très agréable et accueillant et équipé de pilotage très bonne"
Points négatifs : "Encore un retard...cette fois de 45 minutes"

Points positifs : "Le personnel de bord toujours aussi professionnel, accueillant et agréable"
Points négatifs : "Retard de l'avion: de plus en plus récurrent."

Points positifs : "Seat was very comfortable. Crew was great."

Points négatifs : "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"

Points positifs : "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Points négatifs : "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"

Points positifs : "Why the 3 hours delay?"
Points négatifs : "Be on time"

Points positifs : "The crew was good , funy , atentifly and kind."
Points négatifs : "Was ok."

Points positifs : "Crew"
Points négatifs : "Huge delay... :("

Points négatifs : "Boarding crew was nasty will never fly with you guys again"

Points positifs : "Nothing"
Points négatifs : "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"

Points positifs : "Nothing"
Points négatifs : "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"

Points positifs : "The crew was friendly and particularly one of the girls was always giving her best"

Points négatifs : "Ils ont changé mon vol a la dernière minute"

Points négatifs : "Etre a l heure et avoir une petite collation autre que les chips et ne pas avoir besoin de prendre la navette."

Points négatifs : "Le personnel masculin devrait savoir que tout voyageur n'est pas forcément bilingue. Le repas était vraiment insuffisant. Le petit-déjeuner a été servi 1H avant l'atterrissage! ce qui laisse peu de temps pour se restaurer ainsi que pour la suite... oblige le personnel de cabine à courir pour le rest"

Points positifs : "Departed on time, smooth sailing."
Points négatifs : "no entertainment available"

Points positifs : "The food is poor"
Points négatifs : "The ffood could be better."

Points positifs : "Personel Très sympa et pilote top"
Points négatifs : "Pas de distraction"

Points positifs : "Choix de films et jeux pour enfants, repas correcte"
Points négatifs : "Personel trop rigide et pas très à l écoute des enfants"

Points positifs : "Seat ok typical. Non busy flight lots of room"
Points négatifs : "Food was poor"

Points négatifs : "We are regularly taking this flight for end of the year snd in summer. For no reasons whatever if it is in France or in Vienna, the flight is delayed of minimum 2 hours! It was the case once more the case. And all without communication as it is normal! And it looks like this is normal as the flight from yesterday was also leaving at 19h05. This is a joke."

Points positifs : "Fligth attemdance atention"
Points négatifs : "Delay in the departure (40 min)"

Points positifs : "On time, nice breakfast"
Points négatifs : "Not enough leg room, same as everyone"

Points négatifs : "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."

Points positifs : "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."

Points négatifs : "Collation non adaptée au menu spéciaux demandés (vegan)"

Points négatifs : "L’aéroport de Vienne qui ne dispose d’aucune aide pour les transferts : il faut trouver les panneaux bien cachés dans un labyrinthe... et 2 contrôles des bagages durant le transfert alors que nous arrivions d’un vol international."

Points positifs : "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Points négatifs : "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."

Points positifs : "Had 45 Min to connect at vienna airport and our first flight was delayed so we had to run to get in time to the gate. Literally the gate was on the opposite side of the airport. Bad logistics"

Points négatifs : "Il a fallu courrir pour attraper l'avion aucune information assistance pour trouver la porte C et mon bagage a ete perdu"

Points positifs : "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."

Points positifs : "Staff welcoming and courteous. Flight nice and quiet"
Points négatifs : "Nothing"

Points positifs : "I watched three good movies during the flight to London. I enjoyed them."
Points négatifs : "Nothing particular."

Points positifs : "Staff very welcoming"

Points positifs : "Everything was excellent"

Points négatifs : "Service was bad"

Points négatifs : "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"

Points positifs : "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Points négatifs : "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"

Points positifs : "Nice flight freindly staff"
Points négatifs : "Not comfertable chairs"

Points positifs : "Nothing! I ended up losing my plane ticket because of Austrian Airlines lack of empathy with me."
Points négatifs : "First I lost my United Airlines flight because of security reasons. I checked in Guatemala but I was delayed at the Airport's security too long, it was beyond my control. Consequently I got to the boarding gate right when they were closing. Consequently I lost all my connections from then on. The United Airlines was very empathizing with me and my situation and they issued me other boarding passes at no cost. United Airlines suggested me to tell the Austrian Airlines about what happened and they were sure the Austrian Airlines would understand but they were wrong; no understanding on behalf of the Austrian Airlines."

Points négatifs : "I can not afford first class tickets..."

Points négatifs : "Le repas"

Points positifs : "Bon vol pas secoué"

Points positifs : "On time boarding in Vienna and lending in Chicago."
Points négatifs : "Not enough food for a long flight (only one poor meal was served during the entire flight)."

Points négatifs : "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"

Points négatifs : "The flight was delayed but due to efforts of the pilot we were on time!"

Points positifs : "Boarding was efficient and the crew were nice."
Points négatifs : "the seating is horrible. it was the tightest seating I've ever experienced."

Points positifs : "Yes"
Points négatifs : "Nothing. Flight was amazing"

Points positifs : "Everything perfect and arrive to destination on perfect time."
Points négatifs : "All positive."

Points négatifs : "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Points négatifs : "Still don’t have my luggage yet"

Points positifs : "Professional crew. Good simple check in."
Points négatifs : "Nothing."

Points positifs : "The crew."
Points négatifs : "The time between flights."

Points positifs : "The crew tried to be helpful but were equally frustrated with the ground crew."
Points négatifs : "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Points négatifs : "Boarding was crazy. Could not everyone in the gate area."

Points positifs : "Crew was great and helpful despite oversight in my special meal."
Points négatifs : "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Points positifs : "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Points négatifs : "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Points négatifs : "Travelled business class and was ace experience"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "Crew was friendly"
Points négatifs : "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Points positifs : "Pleasant flight"
Points négatifs : "We were delayed & missed our connection"

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Points négatifs : "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points positifs : "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Points négatifs : "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Points positifs : "quick/efficient boarding - good staff - good food - easy flight !"
Points négatifs : "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Points positifs : "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Points négatifs : "The earphones could have worked!"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "The crew was amazing and the food was great."
Points négatifs : "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Points positifs : "Nice seats. Only seats with a row of 2, which is what I wanted,"

Points positifs : "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Points négatifs : "Transfer point needs upgrade."

Points négatifs : "The flight was cancelled and had to be rerouted on United Airlines."

Points positifs : "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Points négatifs : "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Points positifs : "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Points négatifs : "I would have to dream something up."

Points positifs : "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Points négatifs : "Boarding could be better"

Points positifs : "Crew where awesone and the choice of entertainment was fantastic"
Points négatifs : "Seats way to close together"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Excellent service. A meal , drink and a coffee included which we were not expecting."

Points positifs : "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Points négatifs : "Nothing to say"

Points positifs : "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Points négatifs : "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Points positifs : "Good entertainment options. Nice flight attendants"
Points négatifs : "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Points positifs : "kLM staff was great."

Points positifs : "Professional crew. Good boarding."
Points négatifs : "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Points positifs : "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Points négatifs : "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Points négatifs : "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Points positifs : "Crew"
Points négatifs : "N/a"

Points positifs : "Delayed flight but staff apologized as for safety reasons."
Points négatifs : "Very late arrival"

Points positifs : "Friendly staff"
Points négatifs : "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Points négatifs : "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Points négatifs : "Bit cramped for space"

Points positifs : "Only thing we liked was the fact that we were able to get onto our flight at all..."
Points négatifs : "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Points négatifs : "vol retardé"

Points positifs : "The flights and food were good. no problems there."
Points négatifs : "There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago."

Points positifs : "The was knowledgeable, but customer acumen sucks."
Points négatifs : "The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers."

Points positifs : "Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus."

Points positifs : "Good service"
Points négatifs : "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."

Points négatifs : "Seats weren't that comfortable."

Points positifs : "Crew very friendly and helpful."
Points négatifs : "Seat didn’t recline as much as it should be. Maybe cuz we are sitting the last row. Which makes it less comfortable."

Points négatifs : "The pilot strike resulted in cancellation of my flights so getting home turned in to a challenge"

Points positifs : "No problems. I was satisfied"

Points positifs : "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Points négatifs : "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."

Points positifs : "The movie and tv selection were fantastic. Crew was kind and helpful. Chairs were pretty comfortable."
Points négatifs : "It was so cold on the plane with most people including grown men with blankets wrapped up to their neck! I understand the crew moves a lot so want it cold but maybe there’s a happy medium? The cold snack sandwich with cheese and spread of some sort was awful. The main meal was better but not as good as some others I’ve had."

Points positifs : "That’s what you want, eh?"
Points négatifs : "It would be nice to get a complementary cookie with the complementary coffee..... no concerns otherwise."

Points négatifs : "No food or even water"

Points négatifs : "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."

Points négatifs : "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."

Points positifs : "ok"
Points négatifs : "ok"

Points positifs : "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Points négatifs : "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."

Points positifs : "Good service, pleasant staff."

Points positifs : "Efficient processing of passengers onto aircraft."

Points positifs : "Crew were pleasant."
Points négatifs : "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."

Points positifs : "Seats are more comfortable than those of many other airlines."
Points négatifs : "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."

Points négatifs : "ended up having to put both of our large carry-on items under the seat in front of us while the flight attendants stuffed people's coats and jackets into the overhead"

Points positifs : "Nice flight, comfortable seating, blankets/pillows/headphones were provided, and food was good."

Points positifs : "Smoothest landing I've ever experienced."
Points négatifs : "I missed the refreshments, if any were served at all. Granted I was tired and probably dosed off during that part of the flight."

Points négatifs : "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Points négatifs : "Due to a train mix-up, I arrived at the Frankfurt airport with only 53 minutes to get through security and board. Lufthansa would not let me through the process, even though I immediately told them about the problem. They not only refused to let me board, but also refused to reschedule me. I had to buy a whole new round-trip ticket at more than double the price in order to meet my family for our once-in-a-lifetime reuinion in Norway, but also make my existing connection for the return flight. It cost me an additional 999 Euros cash in the middle of my vacation because my Kayak ticket was not refundable."

Points positifs : "Great movies. Lcd Screen is awesome"
Points négatifs : "Somewhat unfriendly crew"

Points positifs : "The flight crew were very nice and helpful.."
Points négatifs : "I didn't like that we waited an hour to take off I had to run through the terminal in Chicago to catch my flight to Dallas. I had to rush though customs then run to check in baggage didn't have time just to drop off and run to shuttle then run to terminal security check in then run to my gate to catch my flight I was 2 minutes before my gate closed. I barely made the flight. I am also still waiting on United Airlines to find my luggage, they are supposed to call me and drop off my luggage."

Points positifs : "It was a clean plane and entertainment was good."
Points négatifs : "Crew wasn't nice unless you were Scandinavian. I asked questions about going into Stockholm for our long layover. How easy it was, etc. they were less than helpful. My daughter and I figured it out ourselves. Won't fly them on next trip. Air France or BA r better"

Points positifs : "t"

Points positifs : "Crew and plane good. Friendly and English was excellent."
Points négatifs : "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Points positifs : "I had a connecting flight in Stockholm and forgot my laptop in the first plane. SAS personnel was very friendly and got me my laptop quickly and I was able to make my connection, even though it was pretty tight."
Points négatifs : "Seats with too little space."

Points positifs : "we landed 20 minutes before schedule"

Points négatifs : "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Points positifs : "Nothing"
Points négatifs : "Delay"

Points positifs : "Quick Flight"
Points négatifs : "Just a long layover, but what are you going to do"

Points positifs : "they were quick and apologetic"
Points négatifs : "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."

Points positifs : "Flight was on time, boarding was efficient."
Points négatifs : "No free snack? Come on. What is this, wizzair?"

Points positifs : "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Points négatifs : "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"

Points positifs : "Nice meal, friendly staff"

Points positifs : "tjis flight was on United Airlines. It was nice and simple"
Points négatifs : "the landinf was ROUGH and The plane was very grimy"

Points positifs : "Introduce meals even to economy class"

Points positifs : "Was told to collect our luggage and buy a new ticket!!!!"
Points négatifs : "Wasn't allowed to board connecting flight"

Points positifs : "great plane and food and crew"
Points négatifs : "cant pre book luggage way too expensive for bags"

Points positifs : "Passenger"
Points négatifs : "Not much talk from captain about local weather and time."

Points positifs : "No delays, early landing which made my 50 minute layover seamless."
Points négatifs : "I have no complaints"

Points positifs : "The plane was well kept and the entertainment system worked well with enough choice. The crew was average: no problems."
Points négatifs : "The (transatlantic) flight was delayed 8 hours and the only compensation received was 175DKK for lunch. Had to stay in the airport over 11 hours due to this delay and had already had a 16 hour layover from the day before. I realize that unexpected delays may occur, particularly in cases where passenger safety is in question, but delays of more than 5 hours cause major inconvenience and I felt stuck in the airport with my bags and having checked out of my hotel room already. Just compensating for lunch is not enough. In the future a partial reimbursement for the flight, access to the priority lounge or a more comfortable facility such as a hotel would provide the passengers with compensation proportional to the inconvenience."

Points négatifs : "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."

Points positifs : "Boarded in a downpour, crew got us on board quickly through a rear door. Unfortunately, weather caused a significant delay, but who can control the weather? :-)"
Points négatifs : "After purchasing ticket in December 2015, was placed on stand-by when arriving in Hamburg."

Points positifs : "we didn't crash"
Points négatifs : "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"

Points positifs : "Staff was friendly"
Points négatifs : "Seats uncomfortable and way too small especially when people in front lean back in your space. Not enough space to put feet. Also I paid for my family of three to be grouped together on flight from Stockholm to Chicago and we were seated in separate aisles so we could not converse together at all. I feel I got cheated in that aspect."

Points négatifs : "Not losing my luggage"

Points positifs : "Good"
Points négatifs : "Repas gratuit"

Points négatifs : "Boarding process could have been smoother"

Points positifs : "The fact that we were offered an additional round of water and the friendliness of the crew."

Points positifs : "Everything! I never knew Finnair was such a great airline."
Points négatifs : "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."

Points négatifs : "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."

Points négatifs : "I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience."

Points positifs : "Was on time! Not croweded!"

Points négatifs : "2 hr delay"

Points négatifs : "My headphones didn’t work"

Points positifs : "Hi enjoy the trip"
Points négatifs : "No complaints"

Points négatifs : "Could take the flight, your website did not advise that my passport required a Schengen VISA just to transition to my Final destination. Then My reservation was cancelled by FINNAIR"

Points négatifs : "The time. Ity was very delayed. Almost lost my last connection."

Points positifs : "Respect des horaires, gentillesse du personnel"

Points positifs : "Très bien. Bon accueil et à l'heure."

Points négatifs : "They have no charging points for the phone"

Points négatifs : "N/a"

Points positifs : "Service was good"
Points négatifs : "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."

Points positifs : "It was comfortable and smooth."
Points négatifs : "It was all good."

Points négatifs : "Seats. Very uncomfortable"

Points positifs : "The ease at which the check-in and boarding was done"
Points négatifs : "Nothing"

Points positifs : "Comfort"
Points négatifs : "Choice of movies"

Points positifs : "Le service. Et le confort"

Points positifs : "We were kept informed about the delay"
Points négatifs : "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Points positifs : "They lost my bag."
Points négatifs : "They lost my bag."

Points positifs : "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Points négatifs : "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"

Points positifs : "All is satisified."

Points positifs : "Fantastic service staff food and beverages"
Points négatifs : "Just slightly hard when laying down on the seat to sleep"

Points positifs : "It was very quick"
Points négatifs : "Nothing"

Points négatifs : "Delayed"

Points positifs : "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Points négatifs : "all the info should be listed on the web as well that the cost is half more than the website"

Points négatifs : "Delay"

Points positifs : "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Points négatifs : "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."

Points positifs : "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Points négatifs : "We took off late and arrived even later so we had to run to get to the next plane"

Points positifs : "Vistas along Mediterranean departing Nice"
Points négatifs : "Interesting conversation with fellow passenger"

Points positifs : "Movie selection ok."
Points négatifs : "Minimal coach legreeom even for an average-height passenger."

Points négatifs : "It is too hard to carry stuff on the stairs at the airports"

Points négatifs : "Seats were too closely spaced. Like a coffin. Will probably not fly Finnair unless the price is next to nothing."

Points positifs : "Boarding was easy"
Points négatifs : "Drinks were for an additional charge"

Points négatifs : "They left my baggage behind!!"

Points positifs : "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Points négatifs : "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."

Points positifs : "I got to my destination, eventually."
Points négatifs : "Cutting corners and cheap. The personnel isn't helpful, they basically don't care about you, typical nordic behaviour. Flights were delayed. Upgrade to business was not worth. Hidden costs. Overall a bad experience."

Points positifs : "There was like 5 movies to choose from and 2 shows, all the movies old and my screen kept on getting stuck"

Points positifs : "Very comfortable"

Points négatifs : "My luggage was lost"

Points négatifs : "Late arrival caused late departure for 1 hour."

Points négatifs : "Not offered a beverage ."

Points négatifs : "There is no wi-fi There is no possibility to charge your mobile"

Points négatifs : "Usually, in the morning, a light breakfast is served. This time, there was none."

Points positifs : "Liked seat size and spacing on the Airbus - better than American 777"